ABSTRAK
Produk halal merupakan kebutuhan penting bagi sebagian besar masyarakat Indonesia. Sistem yang mengintegrasikan dan memantau proses bisnis produk tersebut harus mengikuti standarisasi halal. Undang-Undang Jaminan Produk Halal mewajibkan produk harus terjaga kehalalannya dari sumber bahan baku hingga diterima konsumen. Pada kenyataannya, masih banyak perusahaan penyedia jasa ekspedisi dan logistik yang kurang memperhatikan faktor halal. Penelitian ini dilakukan di Sentral Pengolahan Pos (SPP) Medan 20900 yang bergerak di bidang logistik umum tanpa memperhatikan faktor kehalalan dalam penanganan produknya. Penelitian ini bertujuan untuk mengukur dan menganalisis kinerja manajemen rantai pasok pada perusahaan jasa logistik Sentral Pengolahan Pos (SPP) Medan 20900 dengan indikator halal. Pengukuran kinerja dilakukan dengan menggunakan metode Supply Chain Operation Reference (SCOR) berdasarkan 33 Key Performance Indicator (KPI). Selanjutnya, dilakukan pembobotan indikator kinerja dengan menggunakan metode Analytical Hierarchy Process (AHP).
Berdasarkan hasil perhitungan kinerja rantai pasok dengan metode SCOR dan AHP, didapatkan nilai kinerja sebesar 84,25 pada kategori “Good”. Analisis terhadap nilai SNorm setiap Key Performance Indicator (KPI) dengan menggunakan metode Traffic Light System menunjukkan 3 Key Perfomance Indicator (KPI) berwarna merah (memerlukan perbaikan) dan 2 diantaranya merupakan Halal Key Perfomance Indicator (KPI). Usulan perbaikan yang dapat diberikan untuk meningkatkan kinerja manajemen rantai pasok perusahaan adalah menetapkan kebijakan baru dari PT. Pos Indonesia perihal kesadaran Halal Supply Chain Management (HSCM) dan Halal Logistic, meminimalisir waktu maksimal yang pernah terjadi untuk melakukan proses pengolahan barang, menambah informasi dalam website resmi PT. Pos Indonesia sehingga dapat meminimalisir jumlah keluhan, serta memaksimalkan jumlah barang dalam alat transportasi sehingga kapasitasnya terpakai dengan efektif dan efisien.
Kata kunci : Pengukuran Kinerja; SCOR; AHP; Traffic Light System; Kinerja Rantai Pasok; Halal KPI; Rantai Pasok Halal; Logistik Halal
ABSTRACT
Halal products are an important need for most Indonesian people. The system that integrates and monitors the product's business processes must follow halal standardization. The Halal Product Assurance Act requires that products must be kept halal from the source of raw materials until they are accepted by consumers. In fact, there are still many shipping and logistics service providers who pay less attention to the halal factor. This research was conducted at the Postal Processing Center (SPP) Medan 20900 which is engaged in general logistics without paying attention to the halal factor in handling its products. This study aims to measure and analyze the performance of supply chain management at the logistics service company Central Post Processing (SPP) Medan 20900 with halal indicators. Performance measurement is carried out using the Supply Chain Operation Reference (SCOR) method based on 33 Key Performance Indicators (KPI). Furthermore, the performance indicators are weighted using the Analytical Hierarchy Process (AHP) method. Based on the calculation of supply chain performance using the SCOR and AHP methods, the performance value was 84.25 in the "Good" category. Analysis of the SNorm value of each Key Performance Indicator (KPI) using the Traffic Light System method shows 3 red Key Performance Indicators (KPIs (needing improvement) and 2 of them are Halal Key Performance Indicators (KPI). The suggestion for improvement that can be given to improve the performance of the company's supply chain management is to establish a new policy from PT. Pos Indonesia regarding awareness of Halal Supply Chain Management (HSCM) and Halal Logistics, minimizing the maximum time that has ever happened to process goods, adding information on the official website of PT. Pos Indonesia so that it can minimize the number of complaints, and maximize the number of goods in the means of transportation so that its capacity is used effectively and efficiently.
Keyword : Performance Measurement; SCOR; AHP; Traffic Light System;
Supply Chain Performance; Halal KPI; Halal Supply Chain; Halal Logistics
