Tap dii Khoa hpc DHQGHN, Nghia u Giao due. Tap 29, Sd2 (2013) 1-9
NGHIEN ClfU
Phan tich cac nhan to anh huong den sir hai long ciia doanh nghiep doi vdi cu nhan cac nganh
khoa hoc xa hoi va nhan van
Luu Tien Diing*
Khoa Quan Iri - Kinh te Qudc le, Dai hoc Lac Hong. Dong Nai. Viet Nam Nhan ngay 12 thang 06 nam 2013
Chinh sirang^y 21 Ihang 8 nam 2013, c h ^ nhgn dang ngay 04 thang 12 nam 2013 T6m t£t. Nghien cuu nay liep qin van de chat Itigng dao tao nguon nhSn lire kh6i ng^nh khoa hgc xa hpi vS nhan van trSn ca sd nghien ciiu cac nhan t6 anh hucmg den sir h^i 16ng eiia nguW su dyng lao dpng doi voi san pham cua qu5 trinh dao tao. Tu do giup nha tam gido due \h. nhd doanh nghiep hieu rd nhau hon trong vi^e thoa mdn nhu eau ciia ca hm ben. Phucmg phap nghien ciiu h5n h<Tp trong d6 phuong phdp phan tich nhdn to khdm pha vd phdn lieh hoi quy da bien dugc chii ydu su dung trong vi§c ldm rfi cdc van de nghien cmi vd d^t dupc edc muc tiSu d€ ra. Ket qua nghien ciiu dd chi ra cde nhdn t6' Kien thiic vd nghifp vy chuyen radn; KJ nang chuyen mon; KI ndng m^m vd thdi dp ldm vi^c; Gid iq gia tSng i^to ra: Kinh nghiem lam vi^c. Kha ndng hoa nhap Id cde n h ^ lo anh huong den sy hai long cua doanh nghiep.
Tic khoa. Nhdn to. su h4i 16ng cua doanh nghiep. cu nhdn kh6i nganh khoa hge xd hgi vd nhdn vdn.
1. Dat van de
Hi?n nay c6 mpt nghich li dang ton t^i trong thj truong lao d^ng nhom nganh khoa hoc xa hpi va nhan vSn d Vi^t Nam khi co sir mat can ddi gifia cung va cau lao dpng. Ddi vdi cau lao dpng, thj truong dang thieu mot lupng Idn lao dpng chat luijTig cho cac nganh nhu du Jich, luat, ngon ng&, quoc te hoc,... phuc vu cho phat trien kinh te - x3 hdi, dJtc biet khu vuc nhan lire nganh nay rat can cho su phat trien ciia cac tinh
• DT 84-909 833 949 E-mail' dunglt^lhu edu.M
Nam Bp, khu vuc kinh te trong diem phia Nam nhu Dong Nai, Binh Duong, Ba Ria-Vijng Tau, Can Tha, Da Nlng...vai nhu cau m6i nam tren 10.000 nguoi nhd vao tang trudng nhanh va yeu to hoi nhap mang lat. Con ve phia cung, chiing ta dang phai doi mat vdi sir thieu hut dau vao cho cdng tac dao tao trong khi sinh vien ra tnrdng khong dap ung dupc nhu cau ciia nha tuyen dung, ti le thit nghiep cao, tac dpng tieu cue den each nhin nhan ciia x3 hpi doi vdi trien vpng cua nhiiiig nganh hpc nay tuong quan so sanh vai cac nganh hoc khac. Nghien cihi nay tiep can van de cung cau lao dpng dira tren vi^c
L,T Dung I Tap chi Khoa hoc DHQGHN, Nghieii ciru Giao due. Tap 29. So 2 (2013) 1-9
phan lich cac nhan t6 tac dpng den su hai long cua doanh nghiep lam co so tham khao, gpi y chinh saeh cho nha lam giao due trong viec cung cip nhirng "san pham" chat lupng, dap ling nhu ciu thj trudng. Tvr do gop phln cai thien can bing quan he cung cau lao dong, tao dpng luc phat tri^n \^T\ vung nhom nganh khoa hpc xd hpi va nhan van a Viet Nam nhirng nam tiep Iheo.
2. C<r sa li luan v^ phirtmg phap nghiSn cihi 2 I Ca sa li ludn
Nghien ciiu nay xuat phat tir quan diem thj trucmg cho ring cac co sd dao tgo chinh la nhiing nha cung cap san pham con cac doanh nghiep la khach hang chinh va la ngudi thy hudng san pham cita qua trinh dao tgo. Quan diem nay duoc dong dao cac nha nghien ciru, {Harvey & Green, 1993), {Van Damme, 2003), (Eshan, 2004) cung nhu cac tnrdng dai hpc tren the gidi thira nhan. 6 Viet Nam, he thong giao dye cua chung ta bao gom cac trudng cdng lap va tu thuc, muc tieu hoat dong cua cac trudng tuy CO su khac nhau nhung ve co ban nhat vdn lii cung cap nguon nhan lyc c6 chat lupng cho x3 hpi, do vay chat lugng san pham ciia qua trinh dao tao cung phai duac xem xet tren quan diem thj truong qua do mdi c6 the nang cao chat luong dao tao ap sat nhu cau thi trudng.
Ddi vdi chat lugng dau ra cua qua trinh dao tgo, Ehsan (2004). Horsburgh (1998), Parn (2006) cho ring sau qua trinh dao tao ngudi hpc se dupc trang bj. hoan thien kien thiic, kT nang nhu ty quyet djnh, ty chu trong mdi tmdng, tdng kha nang phan tich chi trich van de va t5ng sy man cam ddi voi cac van de xung quanh.
Cdn khi xem xet chuin chat lugng diu ra ma c^c trudng dgi hpc a \'iet Nam cdng bd thi sau qua trinh dao tgo cu nhan phai co dii cac yeu td thupc ve kien thuc, thai dp va kT nang. Trong
nghien ciiu nay, chat lugng cii nhan se dugc xay dung dira tren chuan dau ra ma cac trudng dai hoc CO dio tao khdi nganh khoa hpc x2 hpi va nhan van a Viet Nam cdng bd.
Sy hai Idng ciia khach hang chinh la cam nhan cua kh^ch hang ddi vai nha cung cap djch vu sau khi d3 su dung djch vu. Theo Kotler (2000) thi sit hai long dugc xac djnh trSn co so so sanh giua kat qua nhan dugc tu djch vy vh mong dgi cua khach hang. Chat lupng dich vu va sir hai long ciia khach hang co quan he tuong hd chat che vdi nhau, trong do chit lupng djch vu la cii dugc tao ra trudc va sau do quyet djnh din SLT hai Idng cua khach hang. Trong nghien cuu nay tac gia sir dung quan diem ciia Cronin va Tcn'lor (1992): Chat lugng djch vu = miic dp cam nhan.
2.2. Phirangphdp vd md hinh nghien cdu 2.2.1. Phuong phap nghien ciiu Nghien ciru nay sit dung phuang phap nghien cuu hon hpp la su ket hpp giua phuang phdp nghien ciiu djnh tinh va dinh lupng, trong dd phuang phap djnh lugng la chinh, dinh tinh la phu. Cac phuang phip nghien ciiu tai ban, phuang phap chuyen gia, phong van phi ciu tnic dugc sir dung nham hoan thien co sd Ii luan, md hinh nghien cuu ban dau, thang do.
Phuong phap phan tich nhan td kham pha nhim nhan dien nhiing nhan td tac dgng ddn sy hai long ciia doanh nghi?p;;Phuang phap phSn tich hoi quy dugc su dung nham phan lich vai trd cua cac nhan td ddi voi su hai long ciia doanh nghiep.
2.2.2. Mo hinh nghien ciiu
Dya tren cac li thuyet lien quan d^n chdt lugng dao tao dai hpc, chuan dau ra ma cac trudng dai hpc a Viet Nam c6 dao tao cac nganh khoa hpc xa hdi va nhan van nhu Dai hpc Khoa hgc Xa hdi va Nhan van Tp. HCM, Dai hpc Luat Tp. HCM, Dai hgc Kinh te - Luat, Dai hoc Van hoa Tp. HCM, Dgi hpc L^c Hdng, Dgi
LT. Dung I Tap chi Khoa hoc DHQGHN, t TI ciru Gido due. Tap 29, So 2 (2013) 1-9
hpc Su pham Tp. HCM, Dai hpc Hoa Sen, chuan dau ra cua cac nganh khdi nganh khoa hpc xa hpi va nhan van cua cac trudng deu tap trung vao ba nhan td chinh ddi hdi ngudi hpc can cd dugc khi ra trudng do la nhan to kiin thuc, nhan to kT ndng va nhan td thai dp. Ben cgnh do, y6u cau tir doanh nghiep khi tuyen dung nhan su cung tap trung vao cac nhan td ma ngudi dy tuyen can cd nhu nhan td kien thuc chuyen nganh, kiin thuc tdng quan. ki nang mem, pham chat ca nhan, thai dp va kinh nghiem thyc tidn. Tac gia xay dyng npi dung ciia bang cau hdi, bang hoi phuc vy cho viec phdng van phi cau tnic, thao lu|ji vdi cac chuyen gia la cac giang vien, nha quan If den tii Trudng Dai hpc Lac Hdng, Vien nghien cuu giao due - Tnrdng Dai hpc Su pham TP. HCM, can bp phu trich khdi nhin su den tir Ngan hing Phuang Nam - Chi nhinh Ddng Nai -
Phdng giao dich Bien Hda, Cdng ti Olam Viet Xam - KCN Long Binh - Bien Hoa, Cdng ti Cao su Mau - Bien Hda, Cdng ty KDK - KCN MJ Phudc 2, Khach sgn Phuang Nam - TX.
Thuan An, Khach san Silverland - Quan 1. Viec phong van va thao luan dupc thyc hien ddc lap ddi vdi 11 chuydn gia trong khoang thdi gian tu 1 den lh30 phut. Buoi phdng van nhim phan tich lam rd nhiing nhan td cd anh hudng den sir hat long ciia doanh nghiep, ciing nhu miic dp hai long ddi vdi nhan sy khoi nganh khoa hpc xa hdi va nhan van tai doanh nghiep ciia hp.
Qua do gdp phin hoin thien ca sd li luan, md hinh va bang hdi cho nghien ciiu dinh lugng.
Oil lieu djnh tinh thu thap dupc tir 11 chuyen gia dugc phan tich vdi sy trp giiip cua ddng tic gia va cho ra dupc 6 nhan td anh hudng din sy hai Idng chung cua doanh nghiep hinh thinh md hinh nghien ciru (hinh 1).
H
Hinh 1. M6 hinh nghien ciiu de xudt.
2.2.3. Dii lieu nghien ciiu
- Mlu nghien cuu l i cic doanh nghiep cd sii dyng nhan vien chinh thiic la cii nhan khdi nginh khoa hgc xa hdi va nhan van. Ca mlu diing cho md hinh phan tich nhin td khim phi trong nghien ciiu nay dupc xac dinh dua vio muc tdi thieu va sd lupng bien dua vao md hinh Hair (2006) bao gdm 200 mlu. Theo Green If//. {]99\), Tabachnick d Fidel! (2007) co
mau dimg cho phan tich hdi quy dugc xac dinh n >= 50 + 5p (p la sd bien ddc lap), trong nghien ciiu nay miu dupc lay la 200. Phuong phip chpn mau thugn tien, phi xic suit.
- Cong cu thu thap du lieu: dir lieu dupc thu thgp bang bang hoi. Bang hdi gdm 35 Hem thiet ke theo thang do likerl 5 miic dp tir 1 - hoan toin khdng ddng y den 5 - hoan toan ddng y, chia lam 2 phan: phan 1 bao gdm cac item danh
LT. Dung! Tgp ch Khoa hgc DHQGHN. NghiBi u Giiio due, np 29. S6-2 (IQlSt 1-9
gia miic dp hii Idng cua doanh nghi?p v i phan 2 la thdng lin tdng quan v^ ngudi dugc phong van. Sd bang hdi dupc phai ra tdng cpng la 300, dugc giii din cho cac doanh nghiep bang phuang phap chpn mau phi xic suit Uen dia ban tinh Ddng Nai thudc KCN Bien Hda 1&2, KCN AMATA, KCN Long Binh, cac doanh nghiep, khich san Uen dia ban thinh phd Bien Hda; Cac doanh nghi?p tren dia ban thanh phd Hd Chi Minh thudc Khu chd xuit Tin Thuan, cac khach sgn tren dja ban Quan 1; Cic doanh nghiep tren dja bin tinh Binh Duong thudc KCN My Phudc I&2, KCN Viet Nam Singapore, cac doanh nghiep khach sgn tren dia ban TX. Thuan An. Ti le bing hoi hgp le dugc Ihu hdi l i 217 dat ti 1? 72.3%. Dii lieu thu thap dupc xir li bing phin mim SPSS phien ban 20.0
3. Kit qua nghien ciru va b'mh luan 3.1 Phdn tich cdc nhdn td anh huong den str hdi Idng cua doanh nghiep ddi vdi cu nhdn khdi ngdnh khoa hgc xa hdi vd nhdn vdn
KSt qua khao sit cho thay, trong sd 217 doanh nghifp dugc hoi ve sir hai Idng ciia hp ddi vdi nhan vien la cu nhan khdi nganh khoa hpc xd hpi va nhan vdn thi ti 1? nhan sy ma hp su dyng cua nganh nay trung binh chiem 27%
tdng nhan sy cua doanh nghiep, trong dd ti le nam/nir l i 43%. Ti le niy cho thay ddng gdp quan trpng cua khdi nganh niy vio lyc lupng lao dpng chung cua xa hdi.
3.1.1. Ket qua phan tich nhantd khim pha
(I) KiSm dinh chit lupng thang do: Kiim dinh he sd Cronbach's Alpha cua cac thang do, tieu chuin la he so Cronbach s Alpha >0,6 v i dat dugc l i cao nhit, tuong quan biin tdng Idn han 0,3. Nhin td 'Kiin thuc chuyin ngdnh vd tdng quan" cd he sd Cronbach's Alpha dat 0,876, cic Hem diu dugc giii lai trong md hinh.
Nhan td "Ki ndng vd nghiep w chuyen mdn"
dat 0,910, cic Hem diu dupc giu lai md hinh.
Nhan td " Tdc phong vd ihdi dg ldm viec chuyin nghiep" dat 0,889, cac item diu dugc giii lgi trong md hinh. Nhan td 'KT nang mem cdn ihiSi" dat 0,7!4, cic Hem diu dupc giu lgi trong md hinh. Nhan td "Kinh nghiem thuc tien vd khd ndng thich irng" dgt 0,880, cic item deu dugc giii lgi uong md hinh. Nhan td "Gid tri gia tdng tao ra" dat 0,883, cic item diu dugc giif lgi trong md hinh. Nhan td "Su hdi long chung" dat 0,749, cac Hem deu dugc giii lai trong md hinh. (2) Kiem dinh EFA: (a) Kiem dmh tinh thich hpp cua EFA: 0,5 < KMO = 0,90I< 1. Phan tich yiu td la thich hgp vdi dii lieu thyc t i (Bang 1). (b) Kiim djnh tinh tuang quan giOa cac biin quan sit: Sig. =0,000 < 0,05.
Cac biin quan sit co tuong quan trong mSi nhan td. (Bang 1). (c) Kiem dinh phuang sai trich: Phuang sai cpng ddn ciia cic yiu to la 71,091%. 71,091% thay ddi ciia cac nhan td dupc giai thich bdi cic bien quan sit (thanh phin ciia nhan td).
(d) Nhin td khim phi: Md hinh sit dyng phuong phap trich la phuang phip Principal component Analysis, phuar^ phip xoay Varimax with Kaiser Normalization. Ket qua da kham phi dugc 6 nhan td nhu hinh 2.
g 1. Kiem djnh KMO \'a Barllett Klfan fl|nh KMO vft Barflrtt Kalser-Meya-OUdn Me&nire of SompGng Adeqiiacy.
BBitktf I Teit of Spherictty Approx. CU-Squoie
.901 4227.2»4 406 .000
LT. Dung I Tgp dii Khoa ht>e DHQGHN. N^ien deu Gino due. Tap 29, So 2 (2013) 1-9
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HiDh 2. Ma Nhin td XI dat ten l i '''KI nang mem va thai dp lim viec". Nhin td X2 dat ten l i "Kien thuc va nghiep vu chuyen mdn". Nhan td X3 dat ten la "KT nang chuyen mdn". N'han td X4 dat ten la
"Gii trj gia tajig tao ra". Nhan td X5 dat ten la
"Kinh nghiem lam vipc". Nhan td X6 dat toi la
"KM nang hoa nhap". Kiem dinh dp tin cay cua thang do lan 2 cd he sd Cronbach's Alpha lan lupt cho cac nhin td XI, X2, X3. X4. \ 5 , X6 Ii:
0,922: 0.901: 0.916: 0.829; 0.908: 0.872. Tuong quan bien tdng deu Ion hon 0 ^ . Tat ca cac item diu dugc giii lai md hinh phin tich.
Ket qua phin tich nhan td kham pha vdi nhan td "Su hdi Idng chung" cho ket qua nhu sau: Kiem djnh tinh thich hgp cua EFA: 0,5 <
KMO = 0.731< I. Phan tich yiu td l i thich hgp
\ a i dir lieu thyc te Kiem dinh tinh tuang quan giiia cic bien quan sat: Sig. =0,000 < 0,05. Cic biin quan sat cd tuong quan trong moi nhan td.
Kiim dmh phuong sai trich: Phuang sai cong ddn ciia cac yiu td la 84.652°b. 84,652% thay ddi cua cac nhan td duac giai thich bdi cac bien quan sat (tfaanh phin cua nhan td). Nhan td "Su
tran \oa>' nhan td.
hai Idng chung" bao gdm cic item: (1) Hai long vdi kien thiic ciia nhin vien (2) Hii long vdi kT nang va nghiep vu chuyen mdn ciia nhan vien (3) Hai long vdi thai dp v i tac phong lam viec chuyen nghiep ciia nhan vien. He sd Crobach 's Alpha dgt 0,908 va tuong quan bien tdng Ion hon 0,3. Cac Hem deu dupc giCr Igi md hinh phan tich.
3.1.2. Kit qua phan tich hdi quy (1) Kiem djnh he sd hdi quy (a) Md hinh co 6 biin XI, X2, X3. X4, X5, X6 dam bao cd y nghTa thing ke vdi dp tin cay 95% (Sig < 0,05). Thii ty vi tri anh huong X2, X3. XI, X5. X4, X6. (He sd Beta dupc chuin hda).
(2) Kiem dinh miic dp phii hgp ciia md hinh: (a) Tinh phii hgp cua md hinh tdng the: I^
hieu chinh = 97,5%. 97,5% su thay ddi ciia sy hai Idng dugc giii thich bdi 6 bien ddc Igp. (b) Phan tich phucmg sai /AS'OVA): md hinh cd Sig. = 0,000 (<0,05). Do do, cac biin ddc lap cd tuong quan tuyen tinh vdi bien phu thudc.
L T Dung I Tgp chi Khoa Itoc DHQGHN. Nghien ciru Giao due. Tap 29. So 2 (2013) 1-9
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b. Pndlcton; (CcEiitsitX Kha abig boa nhip, Kinh Df^ivm lim vipc, Gia tii gia Knglooia. K^ i d n g d u ^ n i mon. Kioa I h ^ viDgMipvu ehiiyiiimpQ.1^ nang mfacva thai dp lim ytje
(c) Kiem tra hi?n tupng da cpng tuy§n: Qua EF.4 n£n khdng c6 hien tupng da cdng tuy^n (d) Kiem djnh phuong sai cua sai sd khdng ddi:
He sd tuang quan hang Speannan cua cac nhan to X1,X2,X3.X4,X5.X5 Idn lugt la: 0,344;
0.706; 0,269; 0,935; 0.511; 0,821. DSu cd miic
•y nghia Idn hon 0.05. Phuong sai cua phin du khdng thay ddi
Nhu \ay, c6 the ke^ luin md hinh dugc kiem djnh. Cac nhan td anh hudng dSn sy hai
Idng cua doanh nghiep ddi vdi cu nhin khdi nganh khoa hpc xa hdi va nhan vdn sap xIp theo miic dp quan trpng giim dan la: Kiin thirc vd nghiep i-j/ chuyin mdn; Ki ndng chuyen mdn, KT ndng mem vd ihdi dg ldm viic; Gid tr;
gia tdng tao ra; Kinh nghiem ldm viec; Khd ndng hda nhgp.
L T. Dung I Tap chi Khoa hoc DHQGHN. Nghien cuu Gido due. Tap 29. So 2 (2013) 1-9
Stir h^i l o n g c h u n g
Hinh3.M6hinhni 3 2. Binh ludn
Nghien cuu cac nhan td anh huong den su hii long su dyng phuong phap nghien ciiu dinh lupng khong phai la nghien ciiu mdi, nhung nghien ciiu cac nhan td anh hudng den sy hai long ciia doanh nghiep ddi vdi cu nhin khdi nganh khoa hpc xa hdi va nhan van la nghien cuu mdi va hi|n chua cd dd tai nghien cuu nio lam ve van de nay. Do do nghien ciiu d i gdp phan he thdng va phit trien ca sd li luan ve sy hai Idng ciia doanh nghiep ddi vdi luc lugng lao ddng dupc cung cap. Qua do lam ca sd va gpi y chinh saeh ciing nhu nhirng nghien ciiu tiep theo trong no lyc gdp phan lam can bdng thi trudng lao ddng ndi chung v i thi tnidiig lao ddng khdi nganh khoa hpc v i xa hpi nhan van ndi rieng d Viet Nam.
4. Ket luan
K^t qua nghien ciiu d i chi ra nhiing nhan td anh hudng den sy hai Idng ciia doanh nghiep ddi vdi cir nhan khdi nganh khoa hpc x i hdi va nhan van theo miic dp quan trpng giam dan do la: (1) Kidn thuc va nghiep vu chuyen mdn (2)
hien ciiu hi^u chinh.
KI ning chuyen mdn (3) KT ning mem va thai dp lam vi?c (4) Gia tri gia tang tao ra (5) Kinh nghiem lim viec (6) Kha nang thich ling. Do dd cic giii phip, chinh saeh phat trien va dao tao nhin lyc cung can ini tien thuc hi$n theo thii tu quan trpng nay
Cac trudng dai hoc d Viet Nam deu cung cip cho sinh vien mot luong ki^n thiic han lam dugc dinh gii l i rit tdt tuy nhien kien thuc cung cap cho sinh vien chim dugc cap nhat theo kjp xu hudng, dieu niy dugc thay ro khi tucmg quan so sinh vdi cic chuong tiinh hpc ciia nude ngoai khi ma ban than giang vien cung nhu kien thiic ma hg cung cap cd tfnh ung dung va theo rat sat vdi diln bien thyc tien cua bd mdn khoa hoc. Nguyen nhan cua viec cham cap nhat kien thiic, giao trinh mdi chu yeu xuit phit tir kha nang ngogi ngii cdn han che cua dpi ngii giang vien, giao trinh chii yeu dupc viet theo kiSu "binh mdi rugu cii". Do vay, doi vdi nhan td kien thiic va nghiep vu chuyen mdn thi giai phap chu yeu nen tap trung vao viec hoan thien, cap nhat kien thiic, giao trinh nhit Ii giio trinh bang ngogi, nang cao nang lyc nghien ciiu, trao ddi giang vien giira cic trudng trong nude v i nude ngoai. Cd su lien he trao ddi hgc thuat.
LT Diing I Tgp ehi Khoa hge DHQGHN, Nghien ciru Gido due. Tap 29. So 2 (2013) 1-9
kinh nghiem thudng ki giua trudng dai hpc va doanh nghiep.
Doi vdi nhdm nhin td ki ning chuyen mdn.
Rat nhilu cu nhin hay thim chi thgc si ra trudng ciing ddi mat vdi viec bd ngd, chan tay la ngd khi tic nghiep thyc ti. Do do viec cho sinh vien tiep xuc vdi cdng viec thyc te tren co sd thinh Igp cac trung thyc hanh nghe nghiep, cac budi tham quan doanh nghiep, thuc tap ngin han giua khda hgc l i giai phip tuy khdng mdi nhung van se mang lai hi?u qua cao neu dupc dau tu dimg miic. Ddi vdi nhdm kl nang thupc \i ki ning mim gin chit vdi khdi nganh khoa hpc xd hpi v i nhan vdn nhu ki ndng ngoai nga, giao nip, nghien ciiu, kha ndng thich ung... d | c biet yeu va thieu a ngudi tdt nghiep, dieu nay lam trim trpng them tinh trgng that nghiep cua khdi nginh niy. Hien nay cd mot sd cic trudng dgi hpc da thanh lap trung tam ki ndng mem ddng thdi quy dinh chimg chi kT ning mem l i mdt trong nhung chiing chi bdt bupc lam dieu kien tot nghiep khi ra trudng nhim phit trien va nang cao ki ndng mem cho sinh vien. Tuy nhien day cd the ciing chi la giai phip ngdn hgn khi m i he thdng giio due vin cdn dd cin bfnh cd hiru l i thieu ning dong.
i lai. Giai phap dai han va mang tinh ben vutig hon dd la cin thay ddi thay ddi tu duy va phuang phap day hpc dai hgc khoa hpc, tien tien va nang ddng hon.
Ddi vdi nhan td gii tri gia tang va kinh nghiem lam viec mic dii phan Idn do sy no lyc cua sinh vien khi ra trudng, tuy nhien nd cung chi CO dupc khi sinh vien dugc cung cap mdt mdi trudng hpc tap hien cd day dii dieu kien, phuang tien tilp xuc vcri thyc te. Cimg vdi mdi nfen tang kidn thiic phong phii. mang tinh thyc tien cao ciing vdi kl ndng chuyen mdn vung vang. Day la trich nhiem cua cac trudng dgi hpc phai cung cip cho sinh vidn vdi vai trd la ngudi cung cip ngudn nhan lyc cho xa hdi.
T i i lieu tham khao
[1] Dinh Phi H6, Phuong phap nghita ciru khoa hoc B?i hgc Kinh \& • Ludt, Tp. H6 Chi Minh, 2012.
[2] Le Huu Nghla, Nhihig quan niem ve chat lugng giao Ave dai hgc. T^p chi Giao due. So 242.
Dai hoc quoc gia Ha N^i (2011>, tr 26-30 (3] Thongsamark. Service Quality- Its
measuremenl and relationship Mith customer salisfaction, ISE 5016. Thailand, 2001
Analyzing the Factors Impacting the Satisfaction of Enterprises Toward Bachelor of Social Sciences
and Humanities Sector
Lim Tien Dung
Faculty oflnlernalional Economics Admimslralion.
Lac Hong Untversily. Dong Nai. Vietnam
Abstract: This study deals with the issue about training quality of human resources in the social sciences and humanities sector based on research of factors that m ^ e s an influence on the satisfaction of the employer toward the product of the training process, whence it can support educators and
LT Dang I Tap chi Khoa hoc DHQGHN. N^Hn ciru Gido due. Tap 29, So 2 (20W J-9
enterprises to understand each other better in satisfying the needs of both parties. Mixed method research in which the methods of analyzing the exploratory factor and of analyzing multivariate regression are mainly used in clarifying research issues and achieving the research objectives. The study results have shown the factors that influence on the sastisfaction of enterprise including:
Specialized knowledge and profession; Specialized skill; soft skill and work attitude; the produced added value; working experience and ability in integration.
Keywords. Factor, enterprise's sastisfation, bachelor in social sciences and humanities.
