D D D KINH NGHIEM - THUfC TIEN D D
A P D U N G PHLfONG P H A P 5 S
N H A M N A N G C A O C H A T L U O N G S A N P H A M - KINH NGHI$M
C O A C O N G T Y T R A C H N H I E M HOU HAN NGOC SON
N g u y i n T h i T h u H a *
1. K h a i n i ^ m v a v a i tro c u a 5S Trong xu the' toan d u hda va hgi n h a p kinh te qud'c te, mdi trffdng kinh doanh, canh t r a n h ngay edng trd len khd'c liet nhff hien nay, cdc doanh nghiep ludn phai dd'i m a t vdi nhffng thdeh thffe va bien ddi khdng ngffng. De t h d a m a n dffgc nhu d u ngay cang eao eua khdch h a n g , va canh t r a n h dffgc vdi cdc s a n p h a m phong phd, da dang t r a n ngap t r e n thi trffdng, ede doanh nghiep phai tim ra con dffdng phdt t r i e n rieng cho minh. Chat lffgng san p h a m va h a n g hda dich vu chinh la ehiec chia khda quyet dinh sff t h a n h cdng hay t h a t bai cua doanh nghiep, giup doanh nghiep khdng chi canh t r a n h vdi cdc san p h i m trong nffde ma edn vffOn tdi thi trffdng trong khu vffe va qude t e . Vi vay, van d l chat lffgng ngay nay dang la md'i quan t a m h a n g dau, la muc tieu mang t i m chien Iffgc quan trgng trong chinh saeh eua mdi doanh nghiep.
ISO da qud quen thude va da dffgc dp dung d nhieu doanh nghiep Viet Nam trong nhffng n a m qua. Tuy nhien, cd r a t n h i l u phffgng phdp de n a n g eao chat lffgng s i n p h a m tuy theo dilu kien va k h i ndng eua tffng doanh nghiep. Mdt trong nhffng phffong p h a p dd la 5S. Vay 5S la gi va lgi ich cua viec dp dung 5S nhff the nao?
5S la ehff cdi d i u cua cdc tff tieng N h a t "SEIRI", "SEITON", "SEISO", SEIKETSU" Va "SHITSUKE", t a m dich sang t i e n g Viet la "Sang lgc", " S i p xep",
"Sach se", "San sde" va "San sang". 5S la n e n t a n g eg b a n de thffe h i e n cdc he thd'ng dam b i o eha't lffgng. Xua't phdt tff quan diem: neu l a m viec trong mdt mdi trffdng l a n h m a n h , sach dep, thodng dang, t i e n lgi t h i t i n h t h i n se thodi mdi hon, n a n g sua't lao ddng se cao hon va tao dieu kien cho viec dp dung mdt he thdng quan ly eha't lffgng dem lai niem tin eho khdch h a n g .
Bat ngudn tff truyen thd'ng eda Nhat Ban, d mgi ngi, trong mgi cdng viec, ngffdi N h a t ludn ed gang khoi day y thffe trdeh n h i e m , tff nguyen, t i n h tff gidc eua ngffdi thffe h i e n eac edng viee dd. Ngffdi N h a t ludn tim each sao cho ngffdi cdng n h a n thffe sff g i n bd vdi edng viee eda minh. Vi du, trong p h a n xffdng, ngffdi quan ly se ed g i n g khoi day y thffe trong ngffdi cdng n h a n , k h i e n hg n g h i . r i n g day la "cdng viec cua tdi", "chd ldm viee eua tdi", "mdy mdc eua tdi". Tff dd ngffdi lao ddng se d l d a n g chap n h a n ehdm sde
"chiee may eua minh", "chd l a m viee cua
* Nguyen Thi Thu Ha, Thac si, Khoa Quan ly Nha nudc ve Kinh te, Hpc vien Chinh tri - Hanh chinh Quoc gia.
QUAN LY KINH Tl $633(6/2010)
AP D U N G PHl/ONG P H A P 5 S N H A M N A N G C A O C H A T LLfONG S A N P H A M - KINH N G H | £ M . . . KINH NGHIEM - THlfC TIEN
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minh" va cd g i n g de hoan t h a n h "edng viec eua minh" mgt each td't nha't.
Cdc nha quan ly eua N h a t da tiep thu t r u y i n thd'ng nay va d i y nd len t h d n h mdt phong trdo phdt t r i e n rdng rai. Sau dd, hg da due k e t ede kinh nghiem thffe t i i n t h d n h ly luan khoa hge vd cho ra ddi mgt phffgng phdp, edng eg mdi v l n a n g s u i t chat lffgng, dd la 5S.
So vdi cdc cdng cu eung nhff cdc he thdng qudn ly khde de d i t i e n n d n g s u i t chat lffgng, phffong phdp 5S dffdng nhff la de thffe h i e n nha't. Vdi d i u tff ban d i u khdng ldn l i m vd phffgng phdp luan don g i i n sdt vdi thffe t e , n h a qudn ly cd the de dang t r u y i n d a t cho ngffdi lao ddng hieu dffgc ndi dung cua 5S. Quan trgng nha't la nhffng lgi ich to ldn ma 5S ed the dem lai cho cae doanh nghiep khi
dp dung. ! 5S ddng gdp vao cdc yeu td' PQCDSM
Thffe hien td't 5S se gdp p h i n vao viec:
• Nang cao n a n g sua't (P - Productivity)
• Ndng cao c h i t lffgng (Q - Quality)
• Giam chi phi (C - Cost)
• Giao h a n g dung b a n (D - Delivery)
• D i m bao an toan (S - Safety)
• Nang eao tinh t h i n (M - Morale) Viec s i p xep ggn gang va dffng theo quy dinh cung se giup eho cdng ty tao ra dffgc cdc khdng gian trd'ng vd t a n g cffdiig dffgc kha ndng lffu trff cho edng ty. Ap dung td't 5S, edng ty ed the giam dffgc thdi gian tim kiem eung nhff tao ra ra't nhieu khdng gian ed ieh trong cdng ty eua minh.
Neu la khach h a n g quan he vdi edng ty, hg se d m tha'y thoai mdi va tin cay khi bffdc vao mdt edng ty vdi mdt hinh anh r a t sach se vd ehuyen nghiep. Du cd the chffa tien h a n h lam viee vdi edng ty nhffng hinh a n h noi ldm viee dd se tao cho khdch h a n g hay b a t cff ai den cdng ty mgt an tffgng r a t td't . Thffe h a n h 5S se
giffp d i tien hinh a n h td chffc va khdch h a n g se cd I n tffgng tdt hon v l td chffc.
Khi mgi ngffdi thffe hien chffOng trinh 5S, chung ta se tha'y dffgc sff thay ddi khdng ehi v l hinh a n h eda cdng ty ma edn v l d hinh I n h eiia ngffdi lao ddng. 5S dffgc thffe hien dffa t r e n nhffng quy dinh, quy che, ndi quy vd khi ngffdi cdng n h a n thffe hien td't cd nghia la hg se tuan thii td't nhffng gi ma ban lanh dao d l ra. Dilu nay se thuan lgi hOn eho edng ty khi mud'n trien khai mdt chffOng trinh d i tien trong tffong lai.
Mdi trffdng lam viec sach se, ngan n i p se tao cho ede n h a n vien sff thoai mdi vd an toan trong qud t r i n h lam viec. Ddng nghia vdi viec 5S dem lai sff an toan hon eho mdi trffdng lam viee eiia mgi ngffdi trong toan trong edng ty.
Kbi 5S da ed mat tai t i t d eac bd phan cua cdng ty, mdi trffdng lam viec se ngay cang dffgc eai thien. Trong mgt mdi trffdng saeh se, ggn gang, ngdn n i p , mgi thff diu cd mdt t r a t tff rieng eua ehung nhff vay, du xua't hien mdt chut thay ddi thdi, mgi n h a n vien / ngffdi lao ddng cung de dang n h a n ra dffgc nhffng diem dffdng nhff ed ve b i t hgp ly trong sdp xep vd se giup d i tien lai sao eho tdt hon. B i n g each nay, mgi ngffdi se sdng tao hOn trong qud trinh lam viec. Ndi each khde, 5S se giup ngffdi lao ddng tao ra mdi trffdng phdt huy tff duy d i tien va sdng tao.
2. Thiic t i e n a p d u n g 58 of c o n g ty t r a c h n h i ^ m hiXu h a n N g o c Sdn
Tai Viet Nam cho den nay, cd the ndi phffong phdp 5S dffgc dp dung t h a n h cdng trong r a t n h i l u cdc doanh nghiep nhff Cdng ty Traphaco, Cdng ty Nhffa eao d p Hang khdng, hay cdng ty thiiy dien Yaly... Dffdi day la kinh nghiem dp dung 5S cua cdng ty TNHH Ngge Son va bdi hge tff viee dp dung phffong phap nay ma cdc doanh nghiep s i n xuat kinh doanh khde ed the t h a m khao.
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KINH NGHIEM - THlfC TIEN AP D U N G PHLTONG PHAP 5S N H A M N A N G CAO C H A T LLfONG S A N PHAM - KINH NGHI6M..Cdng ty TNHH Ngge Sgn dffgc t h a n h lap vao ngay 14/2/ 2003 theo quyet dinh sd 0402000209 eua Sd Ke hoach Dau tff t i n h Hai Dffgng. Day la m d t doanh nghiep hoat dgng trong linh vffe s i n xua't vat lieu xay dffng, vdi san p h a m chu yeu la gaeh ceramic .Dffng trffdc t i n h hinh san xuat eua edng ty vao thdi diem eudi ndm 2007 - d i u ndm 2008, khi L a n h dao Cdng ty n h a n t h i y d n phai cd cdng cu q u i n ly d t i m vi md n h a m tao ra mdi trffdng lam viee ngdn n i p , khoa hge va t h a n thien, de thffe hien ma khdng vffgt qua kha n a n g kinh phi cung nhff ngudn lffc, phffOng p h a p 5S da dffgc Iffa chgn de dp dung. 5S dffgc coi la mdt trong nhffng phffong phdp td'i ffu n h a t , phu hgp vdi ddc diem vd kha ndng cua cdng ty.Vdi mong mud'n ngay edng n a n g eao hOn nffa chat lffgng san p h a m cua minh va k h a n g dinh vi t h e , cung nhff xay dffng mdt thffong hieu "Ngge San" trong t a m tri khach hang, cdng ty cang chu trgng den viec dp dung phffong phdp 5S vao san x u l t vdi hy vgng dat hieu qua ngay edng eao tff nhffng lgi ich ma 5S dem lai.
De t r i e n khai chffgng t r i n h 5S, edng ty Ngge Son da len mdt ke hoach cu t h e . Cung gid'ng nhff cdc he thd'ng q u i n ly khde, cdng ty tuan thu theo chu t r i n h Plan - Do - Check - Action (PDCA) va thffe hien theo tffng bffdc mdt. Viec thffe hien ehffong t r i n h 5S nay ed the tien h a n h qua 3 giai doan, bao gdm 6 bffdc.
Giai doan thff nha't la giai doan chuan bi, gidi doan thff hai la giai doan t r i e n khai dp dung va giai doan thff ba la giai doan kiem t r a ddnh gid.
Sau mdt thdi gian tie'n h a n h thffe hien phffong phdp 5S, cdc phdng ban cung nhff cdc p h a n xffdng trong toan cdng ty da cd mdt dien mao hoan toan khac. Ta't d mgi thff dffgc sang lgc, s i p xep theo mdt t r a t tff kha thd'ng n h i t sao cho cd the d l lay, de sff dung. Khu vffe vdn phdng k h a n g trang; ede phdng ban lam viec dffgc sap
xep theo m d t t r a t tff khoa hge. Cdc tu ho sg, t a i lieu, cac dung cu deu dffgc s i p xep theo tieu chuan, cd ky hieu r i e n g n h a n bie't, cd d a n n h a n va d a n h so' ne'u tha'y d n t h i e t n h a m t r d n h n h i m lan va de dang hon trong quan ly, t i e t kiem thdi gian tim kiem. Ban ghe l a m viec dffgc ke ggn gang tao khdng gian t h o a n g dang cho cdc n h a n vien l a m viec. Mgt so' cay d n h nhd dffgc bd' tri t h e m tao d m gidc thoai mai cho mgi ngffdi. Viec ve sinh dffgc thffe h i e n h a n g ngay trffdc va sau ca lam viee k h i e n eho khu vffe lam viec hay tai cae p h a n xffdng san xua't ludn ngdn n i p . Tai cdc p h a n xffdng s i n xua't, sff ddng bd the h i e n t r e n k h i p cae k h a u s i n xua't, mgi ngffdi lao ddng vdi t i n h t h i n hang say hon, cd trdeh n h i e m hffn khdng ehi dd'i vdi edng viee m i n h dang lam ma cdn quan t a m tdi mdi trffdng xung quanh.
Khdng nhffng the 5S cdn n a n g eao tinh ky luat eho ngffdi lao ddng, giup hg lam viec trong mdi trffdng khoa hge, an toan.
Hon nffa, nhffng b o a t ddng nay cdn giup Cdng ty hodn t h i e n dffgc h i n h I n h cua minh dd'i vdi khdch h a n g va dd'i tdc.
Ddng thdi, viec dp dung he thd'ng 5S da giup Cdng ty d i t h i e n dffgc eha't lffgng s i n p h a m eua minh, giup duy tri ty le san p h a m loai I n d m 2008 tdi 85%, n d m 2009 la 87%. Thffe sff, nhffng lgi ieh ma 5S mang lai da vffgt len t r e n sff mong dgi eua Ban l a n h dao edng ty.
Quan t r g n g n h a t la nhffng n h a n td trffe tiep a n h hffdng tdi eha't lffgng s i n p h i m eua cdng ty, 5S dffgc dp dung da thffe sff thay ddi, lam gdp p h i n k h d n g nhd tdi chat lffgng s a n p h a m trong t o a n cdng ty.
Ngudn n h a n lffc bao gid cung la yeu td quan t r g n g nha't, ddng vai trd thie't yeu n h a t tdi mgi h o a t ddng cua cdng ty. Tff khi thffe hien, 5S da gdp p h i n binh t h a n h tdc phong lam viee, t i n h t h a n lao ddng khde b a n cua toan bd can bd, cdng n h a n . Hg h i n h t h a n h thdi quen l a m viec ehuyen nghiep hgn, thao tdc c h u i n hgn,
fSn QUAN LY KINH TE So 33 (6/2010)
AP D U N G PHUONG PHAP 5S N H A M N A N G CAO C H A T L J O N G SAN P H A M - KINH NGHIEM... KINH NGHIEM • THlfC TIJN {j^W
ed t i n h t h i n doan ket, hiep tdc va hd trg ldn nhau. Trong gid lam viee ai cung cd tinh t h i n nghiem tue, y thffe trdeh nhiem hon vdi edng viec minh dang lam, nhd dd san p h a m dffgc san xua't ra dffgc chdm sde ky cang tff nhffng khau ban d i u nhff trdn nguyen lieu tdi viee ddng gdi bao bi. Sff ed' sai sdt v l ky t h u a t da g i i m b a n , tinh trang ldn xdn, ndi chuyen rieng, vffa lam vffa chgi da g i n nhff cha'm dfft...
Todn cdng ty h i n h t h a n h cff d u td chffc san xua't ehuyen nghiep hon b a n , tff khau b i o qudn va sff dung nguyen vat lieu, td chffc lao ddng, td chffc s i n xua't den kiem tra gidm sdt ky thuat... Day cung la n h a n to' CO ban gdp p h i n day n h a n h td'c do, d i tien hoan thien c h i t lffgng san pham.
Cdc loai mdy mde t h i e t hi do ludn dffgc lau ehui saeh se, bao dffdng dinh ky, da duy tri kha ndng ldm viee lien tue vdi cdng sua't eao. Cae loai qua nghien. Id nung, mdy ep hay bang chuyin ludn ludn dffgc van h a n h chuan xde. Cha't lffgng s i n pham gaeh men eua edng ty phu thude r a t ldn vdo nhffng day ehuyen cdng nghe nay do tinh ddng bd trong san x u l t . Do vay viec bao tri thffdng xuyen cdc loai mdy mdc va edng eu san xua't khien cho ndng sua't c h i t lffgng sdn pham ludn dffgc dn dinh, d i m bao do ddng d i u cua sdn p h i m , nffde men ldng bdng, ddp ffng yeu elu ky thuat eung nhff thi hieu ngdy cang k b i t khe eua khdch h a n g .
Ngodi yeu to' v l lao ddng, t h i e t bi edng nghe ke t r e n thi viee dam bdo vat tff, nguyen vat lieu vd he thd'ng td chffc nguyen vat lieu cung la mdt yeu to' hinh thanh chat lffgng san p h a m . C h i t lffgng san pham eao hay tha'p phu thude trffe tiep vao cdc nguyen v a t lieu dffa vdo sdn xult. Gaeh men la mdt trong nhffng loai san pham cd k e t d u ty le xffong ra't chat ehe, mdi loai lai mang mdt ddc tinh ky thuat rieng, mdt ty le t r d n cd' dinh giffa cdc loai nguyen lieu. Do vay, viee dp dung 5S da giup hinh t h d n h mdt kho chffa
nguyen lieu ngan nap, thuan tien eho viec van chuyen den ban can do trgng lffgng. Ngodi ra, viee lffu giff vat lieu mdt cdeh khoa hge, phan loai rd r a n g giup cho nguyen vat lieu dffgc bao quan dam bao c h i t lffgng, khdng bi l l n ldn vao nhau.
Trffdc day t h i cae loai nguyen lieu Fielspar Yen Bdi, Trffdng Thach, Cao lanh, Da't set., dffgc t a p ket dd g i n nhau gay len tinh t r a n g l l n ldn nguyen lieu, hien nay edng ty p h a n loai tffng d ed ky hieu rd rang tffng loai nguyen lieu, ede d dffgc l i p ta'm ngdn khde mdu de phan loai ede nguyen lieu va de dang n h a n biet. Do vay nguyen vat lieu dffgc dffa vao sff dung dung, du, kip thdi v l sd' lffgng, ehung loai da gdp p h i n khdng nhd de tao ra cdc san p h i m ed chat lffgng td't.
Ngodi lgi ich t h i e t thffe nha't ma toan edng ty mong dgi, la sff thay ddi ldn v l chat lffgng san p h i m , 5S cdn mang lai r a t n h i l u lgi ich ddng ke khde. Du vay, viee dp dung 5S tai edng ty Ngge Son cung cdn r a t n h i l u diem d n d i tien va hodn thien hon nffa. Cdng ty mdi ehi thffe hien dat c h u i n cua 3S ma chffa hoan toan thffe hien 5S mdt cdeh d i y du. Viee thffe hien Sang lgc. S i p xep vd Saeh se edn d n n a n g cao hon nffa. Neu edng ty ehi thffe hien Sang lgc. S i p xep va Sach mdt l l n vdi mdt vdi ddng gdp eai tien cho edng ty, thi ehi sau mdt thdi gian mgi thff se trd v l nguyen t r a n g nhff khi b i t dau.
Sau khi t h i e t lap ehinh sdch 5S, viec ddnh gid 5S mdi ehi dffgc thffe hien mdt l l n va van chffa dffgc duy tri thffdng xuyen t h a n h mdt boat ddng cua cdng ty.
Trong qud t r i n h ddnh gid, ede cdn bd phu trdeh ddnh gid ehi sff dung trffe quan eua minh va phieu kiem t r a ma khdng cd sff trao ddi vdi ngffdi thffe hien 5S. Ngoai ra, hg khdng neu len cdc diem d n d i tien va khuyen nghi dd'i vdi edng ty. Mdt so' edng n h a n trong cdng ty edn chffa hieu h e t va hffdng ffng vdi phffong phdp 5S.
Hg eho r a n g 5S la mdt bien phdp cua ban
$6 33(6/2010) QUAN LY KINH TE Q ]
[imW KINH NGHIEM • THUC TIJN AP D U N G PHLfONG PHAP 5S NHAM N A N G C A O C H A T LLfONG S A N PHAM - KINH NGHIEM..
l a n h dao cdng ty n h a m b a t edng n h a n lam viee nhieu h g n . Mdt sd ede cdng n h a n khde vdn giff thdi quen l a m viee eu k h i e n eho viec thffe h i e n 5S bi gidn doan, chffa hoan t h i e n .
3. Nhu'ng d i e u c a n chii y k h i a p d u n g 5S
Ben canh nhffng t h a n h cdng, ed t h e ndi cdn r a t n h i l u b a n che trong viec thffe hien phffgng phdp 5S d edng ty Ngge Son ma nguyen n h a n chu yeu la do tinh tff phdt, chffa ed cdc he thd'ng b a i b a n vd khoa hge trong qua t r i n h ffng dung. Chffa cd sff cam k e t va ung hd n h i e t tinh eua ban l a n h dao edng ty, h e thd'ng ndi quy edn chffa chat ehe, edng tdc kiem t r a ddnh gid cdn chffa trd t h a n h boat ddng mang t i n h chat dinh ky, n h a n thffe eua can bd, cdng n h a n cdng ty edn chffa d i y du ve lgi ich m a 5S mang lai eung nhff viec ddng vien khuyen khieh trong viee thffe hien td't 5S edn chffa dffgc chu trgng.
Do vay, xua't phdt tff thffe te dp dung va nhffng nguyen n h a n co b a n d a n d e n nhffng tdn t a i neu t r e n , edng ty Ngge Sgn cung nhff cdc doanh nghiep trong qud t r i n h dp dung d n chu trgng hgn nffa den viec d i y m a n h Cam k e t va sff ung hd cua ban l a n h dao vi dd la mdt trong bdn yeu td' quan trgng nha't, la dilu kien tien quyet de thffe hien t h a n h edng phffgng phdp 5S. Sff hieu biet vd ung hg eua l a n h dao se hinh t h a n h cdc nhdm edng tdc vd chi dao thffe hien 5S dffgc n h a n h chdng, e h u i n xde. Ban l a n h dao edng ty Ngge Sgn p h i i t h i e t l a p m d t ehinh sdch chat lffgng phu hgp vdi muc dich cua td chffc, cam k e t ddp ffng cdc yeu d u va d i tie'n thffdng xuyen, phai t r u y i n d a t va d a m bao sff tha'u hieu dd'i vdi mgi cd n h a n trong td chffc. Cam k e t cua lanh dao se dam b i o ngudn lffc d n thie't de thffe hien 5S, t a o ra sff t i n tffdng cho t i t d edn bd cdng n h a n vien k h i hg t h a m gia vao chffong t r i n h 5S.
Ben c a n h dd cdng ty cung d n hoan t h i e n chffong t r i n h dao tao va h u a n luyen cho can bg, edng n h a n vien eua cdng ty v l 5S va ffng dung phffgng phdp 5S, cung nhff n a n g cao n h a n thffe va sff tff gidc cua can bg, cdng n h a n vien trong viec thffe h i e n phffffng phdp 58. Viec thffe hien 5S chi d a t ke't qua td't va hieu q u i cao khi ta't d mgi ngffdi trong td chffc, doanh nghiep ed tff tffdng t h d n g sud't vd tham gia thffe h i e n 58 m g t edch tff gidc. Day cung ehinh la bi quye't huy ddng ngudn n h a n lffc ndi t a i de t a o sff t h a n h cdng va ddng thdi cung la yeu to' quan trgng n h a m n a n g cao n a n g s u i t v a eha't lffgng cua td chffc, doanh nghiep trong thdi dai mdi.
Hoan t h i e n che do ddnh gia va ban t h a n edng tdc ddnh gid viee thffe hien phffong phdp 5 8 cung la mdt trong nhffng hoat ddng quan t r g n g gdp p h i n vdo viec duy t r i va d i t i e n 58. Hon nffa viec ddnh gid dinh ky 5 8 la b o a t ddng n h i m khuyen khich, n h i c n h d thffdng xuyen viec thffe h i e n 5 8 dien r a nhff t h e nao, dat k e t qua tdi dau. B a t ky m d t chffong t r i n h chat lffgng n a o cung d n thffe hien viec ddnh gid n h i m kiem sodt qud trinh thffe hien, r u t r a cdc bai hge kinh nghiem va dffa r a cae kien nghi d i t i e n phu hgp vdi tinh h i n h thffe t e .
Viec dffa r a cdc quy dinh cung r i t quan t r g n g t r o n g qua t r i n h thffe h i e n 58.
De cd cdi n h i n rd hffn v l t i m quan trgng eua eac quy d i n h t h i m g t each don gian nha't la chung t a h a y n h i n v a o ndi quy eua m d t edng ty. Trong v a n b i n n a y se quy dinh nhffng gi m a ngffdi cdng nhdn p h i i t u a n theo k h i v a o t r o n g khu vffe edng ty. Vay t h i de k i e m so^t viec thffe h i e n , 5 8 eung d n cd nhffng quy dinh, ndi quy... D i l u n a y se giffp n h a q u i n ly hffdng d i n ngffdi cdng n h a n thffe hien ehffffng t r i n h 5 8 . Nhffng quy dinh n a y cd t h e dffgc t h e h i e n b a n g v a n b a n va nen rd r a n g tffng h a n g muc.
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T h e o q u a n d i e m , c h a t lffgng s a n p h i m p h a i b a o g d m 2 y e u t d : d d p ffng m o n g dgi cua ngffdi t i e u diing (dffgc ngffdi t i e u d u n g d d n h gid cao) v a d d p ffng y e u d u k h o a hge, c h i t lffgng l a vu k h i c h i e n Iffgc de c a n h t r a n h . Thffe t e ,cho tha'y y e u to' cd't ldi eua thffOng h i e u c h i n h la c h i t lffgng s a n p h a m . Viec d a m b a o c h a t lffgng s a n p h i m n h i m t a o r a sff n h a n b i e t eua k h d c h h a n g v l thffOng h i e u cua c d n g t y . Mdc k h d e , sff t r u n g thffe ve c h i t lffgng cung la y e u td' q u a n t r g n g de t h u h u t sff t r u n g t h d n h eua k h d c h h a n g .
Viec giff m d t k h d c h h a n g cti b a o gid cung dd t d n k e m h o n v i e e t i m k i e m m d t k h d c h h a n g m d i , v a d a y c h i n h la bi q u y e t dffgc r u t r a tff cdc d o a n h n g h i e p d a c h g n c h i t lffgng l d m vu k h i c a n h t r a n h . De ffng d u n g t h a n h e d n g bi q u y e t n a y , ddi h d i mdi d o a n h n g h i e p p h i i ed c h i e n Iffgc b d i b a n t r o n g viee d i u tff n a n g eao cha't lffgng t o a n d i e n .
Viee thffe h i e n d p d u n g eac phffOng p h d p q u a n ly c h a t lffgng 5 8 d a v a d a n g eho tha'y m a n g l a i n h i l u lgi ich dd'i vdi cdc d o a n h n g h i e p . Cdc d o a n h n g h i e p t i e t k i e m dffgc chi p h i do g i a m dffgc cdc s a n p h i m k h d n g p h u h g p , g i i m chi p h i eho xff ly cdc c h i t d a n xua't I n h hffdng d e n m d i trffdng, duy t r i t i n h d n d i n h cua c h a t lffgng s d n p h a m ; n a n g cao n d n g sua't lao ddng; t a n g cffdng vi t h e v a uy t i n eho
d o a n h n g h i e p ; x a y dffng dffgc p h o n g cdeh l a m viec k h o a hge cd t i n h h e thd'ng; d l d d n g g i d m s d t d m g i luc, m g i noi; t a o d i l u k i e n t h u a n lgi eho q u a n ly vi m d . A p d u n g q u d n ly c h a t lffgng, t r o n g dd ed thffe h i e n 5 S Id d i l u k i e n t i e n q u y e t lau ddi dd'i v d i b i t ky d o a n h n g h i e p V i e t N a m mud'n t d n t a i vd p h d t t r i e n t r o n g tffOng lai k h i xu t h e h d i n h a p k i n h t e t h e gidi n g d y c a n g p h d t t r i e n m a n h m e .
TAI LIEU THAM KHAO
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• Nguyin Thi Bich Hang(2000), Cdc cong cu mdi cho qudn ly vd cdi tiin chdt lugng, NXB I ^ o a hoc va ky thuat. Ha Noi.
. Hoang Manh Tuan(2001), Qudn ly chdt lugng thich hgp trong cdc doanh nghiep Viet Nam, NXB Thdng ke, Ha Noi.
. Le Minh Tam, Shibata Noriaki(2007), 5S trong cong ty cua bgn, NXB The giiJi, Ha Npi.
. Trung tdm Nang suat Viet Nam (2007), Tdi lieu hudng ddn thuc hdnh Kaizen vd 5S, Ha Noi
• Cdc trang web:
www.camnangdoanhnghiep.com www.nangsuatchatluong.vn www.google.com.vn
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