TRONG CAC CO QUAN HANH CHINH NHA MU6C

TINH NINH THUAN XAY DUNG VAN HOA CONG VU

TRONG CAC CO QUAN HANH CHINH NHA MU6C

• ThS. THAN MINH LUC n

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dn bp, cdng chCrc, ngodi yeu cdu phdi ddm bdo du trinh dp, ndng lUc ve chuyen mdn, cd tri thCfc, ky ndng cho thUc thi nhiem vu, cdn phdi ren tuyen phdm chdt dqo dCfc, Idi sdng, ky cUdng ky lugt, trdch ntii^m, cdn, ki^m, Iidm, chinh, chi cdng vd t u . NhCTng phUdng phdp, phong each Cfng xiif ndy phdi dUdc xdy dang, ren tuyen tU nguy$n, thudng xuyen, lien tuc de trong td chflc dd ai cung cd y thflc cao vd tU gidc thuc hien, tqo thdnh nhflng gid trj, nhflng net dgc thu rieng trong hoqt dpng cdng vu cua c d quan, cdng sd. Trong hoqt ddng cdng vu, su nhdn thflc chung cua nhijrng ngUdi thuc thi cdng vu td h^ thdng nhCfng gid trj cd y nghTa chung vd cd tdc ddng den hdnh vi cua ho. Tren c d sd dd cd the xdc djnh: vdn hda cdng vu dUdc xem Id mdt he thdng nhflng gid tri, cdch Cmg xfl, bieu tiidng, chudn mUc dUdc hinh thdnh trong qud trinh xay dUng vd phdt tri^n cdng vu, cd khd ndng tUu truyen vd cd tdc ddng tdi tdm ty, hdnh vi cfla ngudi thUc thi cdng vu.

1. Dgc diem tinh hlnh tinh Ninh Thugn Ninh Thuan la t?nh duyfln hfli Nam Trung Bfl, cfl difln tfch tg nhifln 3.358 km2; cfl 7 ddn vj hflnh chfnh d p huyfln (gim thflnh p h i Phan Rang - Thap Cham va 6 huyfln) vfli 65 xfl, phudng, thj tran. Dan so toan tfnh cfl 590 nghin ngUfli; dan tpc thieu s l chilm 23%, trong do dan toe Cham chilm 11,3%, dfln tflc Raglai chilm 10,2%, eon lgi Ifl cac dan tpc thieu so khac.

Trong giai dogn 2010-2015, kinh t l t?nh Ninh Thufln cfl nhflng chuyen biin tich eye, GDP tang truflng binh quan 10,5-11%/nam, binh qufln dau ngufli nam 2014 dgt 26,8 trieu ding; thu ngan saeh tang tfl mfle dufli 1.000 t^ ding/nam Ifln 1.845 ty dong nflm 2015. Ve xa hfli, da quan tam day mgnh thuc hifln ede chinh sach an sinh xa hpi. Quan tam giai quyit nha fl cho ngUdl ngheo va gia dinh chinh saeh, hoan thanh vfli viee ban giao hdn 5.000 d n nha. Giai quyit viec tam va giam nghflo dgt k i t qufl tich eye, binh quan giam ngheo 2%/nam, de'n nay cfln khoflng 7% hfl ngheo. Cd sfl vat chat va cac chinh sach dam bflo chOa benh, hpc hanh, sinh hogt tinh than efla nhan dan thudng xuyfln dupe quan tam (*) Ph6 chi tfch H^i ddng nhan dan tinh Ninh Thu$n

vk da cfl nhQng chuyin blln tich cflc. Cfli each hflnh chinh dupc chfl trpng, co nhilu chuyin biin v l hiflu luc, hiflu qua hogt dpng cfla chfnh quyin d c elp; an ninh-qufl'c phflng I n djnh, trflt tu an toan xa hpi dupe bflo dflm.

He tho'ng d e eP quan hflnh chfnh nha nufle (thupc tham quyen quyet djnh thflnh tap cfla tfnh) CO 132 to chflc; cfl 433 ddn vj sU nghiep cong lap. Tong bifln c h l toin t?nh la 14.490 bien c h l , trong dfl; cflng chflc 1.874 bien che, vifln chflc 12.616 bifln c h l .

Vi trinh dd cQa cdng chdc, vien chUc: dgi hpe trfl ten \a 8.197 ngufli, ehilm ty le 57%;

cao dang la 2.359 ngUfll, ehilm ty Ifl 16%

trung d p la 3.294 ngUfli, chifl'm ty Ifl 23%;

chua cfl trinh dp chuyen mfln, ngtiiflp vy ifl 622 ngufli, ehilm ty te 4%. Hifln nay vfln cfln 308/1.474 can bp, cflng chflc d p xa chua dgt chuan so vdi quy djnh (ehie'm ty Ifl 21%).

Ve danh gii xep loai can bg, cdng chOc, ty Ifl cflng chflc, vifln chfle hofln thanh nhiem vy theo eae mfle dp nam 2013 nhU sau: cflng chUc fl d p t?nh, huyen hofln thanh xuat sac nhiflm vy 25,87%, hofln thanh to't nhiem vy 69,49%, hoan thanh nhiem vg 4,64%; cflng chUc d p xfl hoan thanh xuat sac nhiem vg 18,03%, hoan thanh to't nhiflm vy 70,18%, hofln thanh nhiflm vg 10,40%, khflng hoan thflnh nhiem vy 1,39%; vien chfle d p tTnh To chuc nha nir6« so 4/2016

hofln thanh xuat s i c nhiem vy 11,77%, hoan thanh t i t nhiem vy 74,29%, hoan thanh nhiflm vy 13,67%, khong hoan thanh nhiflm vy 0,27%;

vifln ehfle d p huyen hofln thanh xuat sac nhiem vy 56,79%, hoan thanh tot nhiem vy 40,25%, hofln thanh nhiem vy 2,80%, khflng hofln thanh nhiem vu0,17%.

Danh gia ehung ve hogt dflng cflng vy eho thay chflc nflng, nhiflm vy efla cflc ed quan hanh ehinh nha nUfle da dupe xac dinh rfl rang, phfl hpp, khflng chong chflo, khong trung lip; dflm bao hoat dflng theo huflng tinh gpn v l dau moi, thgc hien chflc nang quan iy nhfl nufle da nganh, da tinh vUe. Chat lupng nguon nhan tuc trong bfl may hanh chfnh, sU nghiflp da efl buflc chuyin biin mgnh mfl; eO ban xfly dyng dUflc dpi ngu can bfl, eong chfle, vien ehfle efl so lUpng, eP d u hdp ly, du trinh dfl va nSng lye thi hanh cong vy, cfl pham chat dgo dfle tfl't, mang tfnh ehuyen nghiep, dfl sflc hpi nhap kinh t l quoc t l , co tinh than phuc vy nhan dan va phyc vu sU nghiep phat trien qufl hUdng dat nUdc.

Vigc chap hanh ky lugt, ky cUdng hanh ehfnh efla can bp, cong chflc, vifln chUc tgi eac CO quan, dOn vj thfli gian qua co ehuyen blln tfch cflc, hiflu qufl cflng vifle tren cac ffnh vflc dupe nflng Ifln, tao su chuyin blfl'n rfl nflt v i •^ thflc ty giflc rfln luyfln, tu dudng dgo dfle, tinh thin trflch nhiem, y thflc, thai dp phye vu trong thgc thi cflng vg, gop phan xfly dung van hfla cflng vy, van minh cflng sfl trong eae cd quan hanh ehfnh nhfl nUfle efla tinh thfli gian qua.

Tuy nhifln, hogt dpng cflng vu tren dja ban tfnh Ninh Thugn eon nhflng ton tgi, hgn c h l nhU: cflng tae cfli cflch hanh ehfnh, nang cao chat lupng, hiflu qufl hogt dflng cflng vy ehua di vao chiiu s l u , ehua b i n vQng. Ngufli dan va doanh nghiflp chUa that sU hai long va chua danh gia cao hiflu luc, hieu qua cua eai cflch hanh chinh va hogt dflng eua ehinh quyin (kit qufl nam 2014 ch? so PCI va ch?

so PAPl efla t?nh Ninh Thugn xfl'p fl mfle trung binh so vfli cfl nuflc; qua kfl't qua khflo sflt PCI nam 2014 cfl 5 1 % doanh nghiep tra Ifli cfln bp, cong chUe cfla tinh cfln nhflng nhiflu khi gifli quyit thfl tye hanh chinh). Viflc chap hanh ky luit, ky cUdng hanh chinh, giao tiep giat quyfl't cong viec vdi ngudi dfln va doanh

nghiep cfla cfln bp, cflng chflc tgi mflt s l ctf quan, ddn vj chua that sfl ty giac, chua coi trpng tinh than phyc vy, hogt dpng cflng vij chua trfl thanh van hfla ehung trong cflc co quan hanh chinh nha nuflc cflc d p .

2. Myc tieu xay di^ng van hda cdng vu trong tinh hinh mdi

Trong nhflng nflm qua, hg thing cflc quy tae flng xfl trong thye thi quyin Ige nha nuflc dang d i n dUpe hoan thien, the hien rfl xu hudng van dflng la ehuyen mgnh sang x§y dung n i n eong vy phyc vy. Viflc xfly dflng vi hoan thifln the che hanh ehinh nha nuflc da dat dupe nhflng k i t qufl quan trpng. Thu tgc hanh chinh da dupc cfli each mgnh me theo hudng thugn tien, chit lUpng, hieu qua cho ngudi dan va doanh nghiep.

Hogt dpng cflng vy trong cflc cO quan hanh chfnh nha nUfle ehuyen mgnh theo huflng cflng khai, minh bach, dam bflo quyen dupe thflng tin, phfln bien xa hpi, dflng gflp •^ kiln, tham gJa cfla ngufli dfln va doanh nghiep nh^m hoSn thien, nang cao higu qua hogt dflng cflng vg.

Nhilu CO quan hflnh chfnh nha nuflc 6 dja phuong dfl ban hanh nfli quy, quy ehe vSn hfla eong sfl nham tflng cUdng kJ' luit, kjf cuong, nflng cao dgo dfle, tac phong, quy tic flng xfl efla can bfl, cflng ehfle trong hogt dpng eong vg... Tuy nhien, eung cfln nhi^u bit cap, chua CO nhflng djnh huflng, gili phap ey the de trfl thanh nhflng quy djnh nhSt quan, chat che ve flng xfl eho dfli ngfl cfln bfl, cflng chflc trong hoat dflng eong vy tgi cac ccf quan hanh chinh nhfl nUfle.

Viflc xay dyng "van hfla cflng vy" dflp flng yeu d u xay dung n i n hanh ehfnh ehfnii quy, hifln dgi theo hudng phyc vy tfl d n thiit trong tinh hinh mfli. C l n efl nhQng quy djnh, glSi phflp d i y mgnh viee hpe tap va lam theo tim gUdng dgo dfle H i Chi fvlinh, tan tyy trong cflng viflc, tap trung hudng tdi eac gia trj: dgo dfle, ehuyfln nghiflp, trflch nhiflm, minh bgch, trung thUc, khach quan, hieu qufl vfl tfnh phyc vy trong hogt dflng cflng vg, dfl la:

- Xay dyng gia trj dgo dfle can bp, cflng chflc, hpe tap va lam theo tam gUdng dgo dfle Ho Chi ivllnh, phan dau xay dyng 5 gia tri dgo dUc: nhan, nghTa, tri, dung, liem.

- Nang cao tinh chuyen nghiep trong cin bp, cflng chflc.

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To chuc nha nuoc so 4/2016

Hoat dpng cflng vu trong boi canh hpi nhflp quoc te, xay dyng nen hanh chinh ehinh quy, hifln dgi, d n phai d i y mgnh xay dyng tinh ehuyen nghiep. Hilu biet v l phap luat, quy trinh thyc hien nhiem vy d n phai dgt dupe 6 mfle ky nang, ky xao 6 tflng vj tri viflc tflm cfla can bp, eong chflc. Mfli cflng sfl phai eo ehuIn mye ve nhiem vy vfl cd ehe giam sat tin nhau, dam bflo can bp, cflng chfle phai phan dau thuflng xuyfln, tifln tye d l dat dUde tinh ehuyfln nghiep va de cao tflm ty xau ho, se bj dao thfli khi minh ehua dgt dupc tinh chuyen nghiep.

- Nang cao traeh nhiflm thye thi cflng vg.

Trach nhiflm tfl viee phat tam, dflng t h i m quyen theo phap luat. Traeh nhiflm Ifl bon phan cfla ngufli thye thi cflng vg, dfl 6 cUdng vj nao. Hogt dflng cong vy d n phfli nflu cao tinh than trflch nhiem cfla tflng can bp, cflng ehfle, e l vu dflng vien mpi ngufli huflng d i n sfl tu gifle, tgo tam ly trong can bp, eong chUc lufln Io lang, tran trfl khi ehua tam h i t traeh nhiflm hogc viee minh lam cfl anh hudng gi khong tdt dfl'n hogt dpng efla dong nghiflp, cflng sfl, flnh hUdng d i n lpi ich efla nganh, ffnh vgc, dia phuong.

- Hinh thanh moi truflng lam viec trung thflc, khach quan, minh bgch.

Trung thgc va khach quan ta nhOng gia trj cfl't loi efla van hfla cflng vg. Ngufli dan, to chflc vfl doanh nghiep dgt nilm tin vao nen hanh ehinh, vao hogt dpng eong vy vfli sy trung thgc va khach quan cfla can bfl, cflng chflc. Hogt dflng eong vy cfla cflc cd quan, ddn vl d n de cao tinh trung thuc va khach quan, tgo cd c h l thuflng xuyfln tuyfln truyen, vfln dpng nhic nhfl, giflm sat nham sdm phat hign nhflng ngufli thilu trung thgc gay mat Iflng tin cua ngUdl dan, doanh nghiep de kjp thdi nhac nhfl, chan eh?nh va tgo sU lan tfla trong hogt dflng cflng sfl.

Tinh minh bgch eung la mflt trong nhflng gia trj co bfln, cot Idi efla van hfla cflng vu. De cfl minh bgch c l n phfli bao eao, giai trinh qua trinh thye hien va k i t qua thyc thi cflng vg.

Thilu cflng khai, minh bgch sfl phflt sinh tiflu eye, ta mflnh d i t de tham nhung phdt trien.

Hogt dflng cflng vg d n cfl quy djnh chat che d l thyc hifln tfnh minh bgeh, vi ne'u khflng co cd c h l kilm sodt, giam sat thi dfl d i n den tha hfla vfl tiflu cue.

- Nang cao hlflu qufl thuc thi cflng vy.

Hieu qua cfla thgc thi cflng vy tfl gia trj quan trpng efla hogt dpng cflng vy. Ngflnh, tTnh vuc, dja phgpng phat trien nhanh hay chgm; hoat dpng cfla ngufli dan, doanh nghiep thugn ldi hay khfl khan... mpt phan phy thuflc vflo tinh hlflu qufl cua hogt dpng eong vu cao hay thap.

Hiflu qufl cong vy phfli the hifln dupe djnh tinh, djnh lupng cho tflng hogt dpng cua can bfl, cflng chflc d l mpi ngufll thiy sy tich cflc dflng gflp vflo hieu qua cflng vy vfl dflng gflp vao sg phflt trien efla nganh, ITnh vflc, dja phUdng se dupe bilu dUdng, khen thuflng bang gia trj tinh than, vat chat va ngupe lai, de mpi ngufli lufln tU giflc phat huy sang kiln, cai t i l n , cai each nang eao hieu qua eong vy efla minh.

- Toan tam toan y phyc vy nhan dan.

Nen eong vy uu viflt la n i n cflng vy phyc vy nhan dan. N i n cflng vy phgc vy nhfln dan phai dam bao mpi dieu kien tot nhat de thue hien eae hogt dpng tgo ra cua cai vflt chat, eae hogt dpng hflu ich khflc cho su phat triin efla xa hfli. Gia trj phye vy ta mflt trong cflc gia trj eP ban cot loi cfla van hfla eong vg.

Hogt dpng cflng vg phfli tgo sg ty giac, nilm tin, phan khfli d l d n bfl, cflng chflc lufln nghT ring: viflc Iflm cfla minh da mang lai hieu qua, Ipi ich thie't thyc eho ngUfli khac, cho to chflc, doanh nghiep, cflng dong va nhan dan trong do eo gia dinh, bgn be, nggfli than, qufl hUPng, d i t nufle va d nhan minh. Khi l y cfln bp, cflng ChUc phai tu y thUc v l tflc phong, thai dfl Ijch sU, nghiem tflc, khiem ton; ngon ngO giao tilp phfli ehuan mUe, ro rang, mgch lac khflng hach djch, cfla quyin, gay khfl khan, philn hfl cho to chfle, cflng dan, doanh nghiep khi thi hanh cflng vu.

3. Mpt SO gifli phap thUc hi^n D l xfly dung, to chfle thUc hien, nang eao eae gia trj trong hogt dpng cong vu tai cflc cflng sfl tgo thanh van hfla cflng vu, d n cfl nhflng gifli phflp tich cue, kien tri, thuflng xuyen nhU sau:

ThO nhit, nghien cflu xay dung bfl tiflu chi v l van hfla cong vy phu hdp vfli tinh hinh thye tifln cua dja phuong ttnh Ninh Thufln, dflm bao cflc tiflu chi tap trung huflng tdi eac gia tri: dao dfle, ehuyen nghiflp, trflch nhiflm.

To chuc nha nuoc so 4/2016

minh bgch, trung thuc, khflch quan, hieu qua va tinh phuc vy trong hogt dpng cong vy.

Bo sung hoan thien cflc quy dinh, tiflu chuan, djnh mfle trong thuc thi cflng vy de efl cfln cfl danh gia cflng chflc hofln thanh nhi$m vy g i n vdi cac tieu ehi, gia trj v l van hfla cong vy trong tflng cO quan, ddn vj phu hpp vfli tinh hinh thuc te.

ThO hai, phfln cflng, phan d p rfl rflng traeh nhiem trong qufln 1^, danh gia hogt dpng cflng vg. Xae djnh ro traeh nhiem tap the va traeh nhiflm cfl nhan trong thgc hifln vfl danh gia can bfl, cflng chfle.

Ngufli dflng dau ed quan, dPn vi, chju trflch nhiflm chinh trong viflc nflu gUdng, truyln cflm hflng, duy tri, dfln doc thye thi cflng vy cfla co quan vfl dam bflo hinh thanh eae gia trj van hfla cong vy tgi cflng sfl CO tae dpng tam ty d i n can bfl, cflng chflc va cfl khfl nang luu truyln rflng rai, Iflu dfli trong eong sfl.

ThU ba, tang eUflng hogt dflng thanh tra cflng vy d l bflo dflm n i n cflng vy dupc vfln hanh theo dung quy djnh, tiflu chi, tiflu ehuan da dinh hudng va myc tiflu dat ra. Vfla tuyen truyln van dflng, neu gUOng, nhUng phfli vfla tang eUdng giam sat, thanh tra, kiem tra dflm bao eac gia trj van hoa cflng vy dUpe duy tri thuflng xuyfln d l trfl thanh su tg giac trong mfli cfln bp, cflng ehfle.

ThO tu, quan tam nflng eao chat lupng hogt dflng cfla dfli ngu can bfl, eong chfle d l hp thyc thi cflng vg dat hiflu qufl eao trong mfli truflng cfl van hfla cflng vg a

Nhung van tfe dat ra..

(Tiep theo trang 28) Nien giflm. Trfln eO sfl nhflm ehuyfln gia ban dau da xSy dgng thflnh 26 nhflm tflm viflc (eo khoflng 400 ngufli, mfli nhflm cfl t i i thilu 15 ngUfli vfl toi da 30 ngUfli lam vigc dpe tap vfli nhau) vfl 01 nhom tifln bp""'.

Nim li, phat huy vai tro cfla thfl truflng don vi trong viec xfly dung de an vj trf vifle lam vfl co d u eong chflc, Thfl trudng ddn vi ta ngufli n i m ro nhit dfle dilm efla tit ea eac dOn vj thuoc thim quyin quan ly cung nhU nhu d u sfl dyng nhan lye efla tflng ddn vj trflc thupe. Vi vgy, trong qua trinh trien khai xay dflng d l an vl tri viflc lam, thfl truflng ddn vj phfli ch? dgo eac ddn vj true thupe phoi hpp vfli can bfl true tilp xay dUng de fln. Lanh dgo cac ddn vj trge thuflc phfli danh gia chinh xae khoi lupng cong vifle hien tgi, khfl nflng dap flng khoi lupng cong viee cua cong ehUe trong dOn vj va dU kiln cflng viec mdi phat sinh trong tUdng lai (01 - 03 nam) d l lam can efl dl xuat s l lupng bien ehe hogc sfl' lUdng ngUfli tflm viee cln thiit bflo dam khach quan, tilt kiem, hieu qua.

Sau li, day mgnh hPn nQa eong tae tuyen truyln pho blln k i t hpp vfli viec mfl cae Idp boi duflng, hpi nghj t§p huin fl cac bp, nganh va dja phUOng ve xay dung d l an xae djnh vj tri viee tam. Bfl Npi vy chfl tri cflc khfla dao tao, boi duflng, tap huan de hinh thanh cac "may cai"

ehuyen traeh, ehuyen sau ve xae djnh vi tri viflc lam va eP d u eong chflc, vien chfle •

Ghi chu:

(1) ThS. Vu Thj Hien, ThS. Trin Nghj, Vi#n Khoa hoc td chdc nha nudc, Bp Nfli vy: "Kinh nghiim xic dinh vl tri viec lim trong nen cdng vu Cdng hda Phip".

Tai lieu tham khflo:

1. Luat Can bp, cdng chUc nam 2008.

2. Kit lugn s i 64-KUTW ngSy 28/5/2013 cua Hpi nghj lln thU bay Ban Chip hanh Trung Udng Dflng khoa XI ve mflt so van d l tiep tyc dol mdi, hoan thl^n h6 thong chfnh tri til trung Udng den cd sfl.

3. Quyet djnh s l 1557/QD-TTg ngay 18/10/2012 cflaThQ tudng Chinh phu v l phe duyflt d l fln "Diy mgnh cfli each che dfl c6ng vy, cdng chflc".

4. Nghj djnh s l 36/2013/ND-CP ngay 22/4/2013 ciia Chinh phfl v l vj tri viec iflm va cd d u nggch cdng chflc.

T6 chuc nha nuoc sd 4/2016