LAMPIRAN
Lampiran 1 : Kuesioner Penelitian
KUESIONER PENELITIAN
“Analisis Pengaruh Brand Community Dalam Lingkungan Social Media Terhadap Brand Trust Serta Dampaknya Terhadap Brand Loyalty Pada PT. XL Axiata Tbk.”
Terimakasih atas partisipasi anda menjadi salah satu peserta survey dan secara sukarela mengisi kuesioner ini. Kuesioner ini disebarkan untuk mengetahui pengaruh brand community dalam lingkungan social media terhadap brand trust serta dampaknya
terhadap brand loyalty pada PT. XL Axiata Tbk. Kami sangat menghargai kejujuran anda dalam mengisi kuesioner ini. Hasil survey semata – mata akan digunakan untuk
tujuan penelitian dan bukan tujuan komersial.
Bagian I
Pada bagian ini peserta survey mengisi secara singkat identitas asli anda sesuai dengan kotak yang telah disediakan peneliti di bawah ini :
1. Jenis Kelamin : ( ) Pria ( ) Wanita
2. Usia : ( ) < 20 Tahun
( ) 21 – 30 Tahun ( ) 31 – 40 Tahun ( ) > 41 Tahun 3. Pendidikan Terakhir : ( ) SLTP/SMP
( ) SMU/SMA/SMK ( ) Diploma
( ) Sarjana (S1) ( ) Other
4. Pekerjaan : ( ) Pelajar / Mahasiswa ( ) Pegawai Negeri Sipil ( ) Pegawai Swasta
( ) Wiraswasta (Pengusaha) ( ) Other
Bagian II
Pada bagian ini menjelaskan tentang variabel – variabel pengukuran yang akan diteliti, disesuaikan dengan judul yang diambil oleh peneliti. Berilah tanda (√) pada kolom yang telah disediakan oleh peneliti dibawah ini :
Sangat Setuju (SS) : 5 Point
Setuju (S) : 4 Point
Ragu – Ragu (R) : 3 Point
Tidak Setuju : 2 Point
Sangat Tidak Setuju (STS) : 1 Point
1. Variabel Brand Community
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah anda mendapatkan keuntungan
dengan bergabung di komunitas ini XL ini ? Apakah anda mempunyai ikatan yang kuat dengan para anggota XL lainnya ?
Apakah anda berafiliasi dengan para anggota XL lainnya ?
2. Variabel Customer Centric Model a. Customer/Product Relationship
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah anda menyukai produk dari XL ?
Apakah anda merasa bangga menggunakan produk dari XL ?
Apakah anda merasa produk dari XL ini merupakan barang berharga anda ?
Apakah produk dari XL ini sangat menyenangkan untuk anda gunakan
b. Customer/Brand Relationship
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah anda menghargai produk dari XL ?
Apakah anda akan mengganti produk dari XL dengan produk dari XL lainnya ?
Apakah menurut anda produk dari XL ini memiliki kualitas terbaik ?
c. Customer/Company Relationship
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah menurut anda perusahaan XL
mengerti kebutuhan anda ?
Apakah menurut anda perusahaan XL perduli dengan opini dan keluhan anda ?
d. Customer/Other Customer Relationship
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah anda merasa bertemu dengan orang
- orang luar biasa dari komunitas XL ? Apakah anda merasa seperti keluarga dengan anggota komunitas XL ?
Apakah anda memiliki minat untuk bergabung dengan komunitas XL ?
3. Variabel Brand Trust
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah XL memberikan yang anda
inginkan dari suatu produk ?
Apakah anda sangat mengandalkan XL ? Apakah XL tidak pernah mengecewakan anda ?
4. Variabel Brand Loyalty
Pertanyaan STS
(1 Point)
S (2 Point)
R (3 Point)
TS (4 Point)
SS (5 Point) Apakah anda mempertimbangkan untuk
loyal terhadap XL ?
Apakah anda akan tetap mencari produk dari XL, apabila produk tersebut tidak tersedia di toko aslinya ?
Apakah anda bersedia membayar lebih untuk produk XL ?
Lampiran 2 : Hasil Kuesioner
HASIL KUESIONER
Brand Community (X)
No X1 X2 X3
1 4 4 4
2 3 3 3
3 2 1 1
4 3 3 3
5 3 1 1
6 4 5 5
7 3 3 2
8 4 3 3
9 4 3 3
10 3 3 4
11 4 4 4
12 3 2 4
13 4 5 5
14 2 1 1
15 2 2 2
16 5 3 4
17 3 3 3
18 3 4 4
19 4 3 2
20 1 1 1
21 3 2 3
22 4 3 2
23 1 1 1
24 4 4 4
25 3 3 3
26 2 2 2
27 3 4 4
28 1 1 1
29 4 4 4
30 2 2 2
31 5 5 5
32 3 2 2
33 2 3 2
34 4 3 5
35 2 2 1
36 3 2 3
37 5 4 5
38 5 5 5
39 5 3 3
40 4 3 3
41 3 3 2
42 2 2 2
43 3 2 2
44 3 1 2
45 3 3 2
46 3 2 3
47 4 5 4
48 5 4 4
49 5 2 4
50 4 4 3
51 5 4 3
52 4 3 3
53 4 2 2
54 5 4 4
55 5 4 3
56 2 3 2
57 2 3 1
58 4 2 3
59 1 2 3
60 2 3 1
61 5 4 5
62 1 2 3
63 2 1 3
64 3 2 2
65 3 3 4
66 2 2 1
67 3 1 1
68 5 4 5
69 5 4 3
70 5 4 3
71 5 5 4
72 5 4 5
73 5 4 5
74 2 3 2
75 5 4 2
76 4 3 5
77 5 4 3
78 4 5 4
79 2 3 2
80 5 3 4
81 5 4 3
82 5 5 3
83 4 3 3
84 5 4 4
85 5 3 4
86 5 5 5
87 2 2 2
88 2 1 1
89 4 4 4
90 4 4 4
91 5 4 4
92 4 5 4
93 2 2 1
94 2 1 2
95 4 4 4
96 5 5 5
97 2 1 2
98 1 2 1
99 5 4 4
100 4 4 4
RATA2 3.49 3.05 3.02
Customer Centric Model (Product, Brand, Company, Other Customer)
Customer Centric Model Cust/Product
Relationship
Cust/Brand Relationship
Cust/Company Relationship
Cust/Other Customer Relationship No i1 i2 i3 i4 i5 i6 i7 i8 i9 i10 i11 i12
1 4 4 4 4 4 4 4 4 4 4 4 4
2 4 4 3 4 4 3 3 4 4 3 3 3
3 4 4 4 4 4 1 3 4 4 1 1 1
4 3 3 3 3 3 4 3 3 3 3 2 2
5 2 2 1 1 1 4 2 1 2 1 1 1
6 5 3 3 3 5 3 4 4 3 1 1 1
7 4 4 3 4 4 2 3 3 3 3 3 3
8 5 5 5 4 4 1 4 5 4 4 3 5
9 4 2 2 4 4 5 2 4 3 4 3 3
10 2 5 4 3 3 3 4 4 1 2 4 3
11 4 4 4 4 4 2 4 4 4 4 4 4
12 3 3 2 3 4 5 3 3 2 4 3 4
13 4 4 5 4 5 4 4 4 5 5 4 3
14 2 1 2 2 2 4 2 2 2 2 1 1
15 2 2 2 2 2 2 2 2 2 2 2 2
16 5 4 5 4 5 4 4 3 3 4 3 4
17 3 3 3 3 3 3 3 3 3 4 3 4
18 3 3 4 3 3 2 3 2 3 2 3 2
19 3 3 3 3 3 1 4 4 4 2 3 3
20 1 1 1 1 5 1 3 1 1 1 1 1
21 3 4 4 3 3 3 3 4 4 2 3 2
22 4 3 2 1 5 1 4 4 2 2 3 3
23 1 1 1 1 1 1 1 1 1 1 1 1
24 5 5 4 5 4 4 5 4 4 4 4 4
25 3 3 3 3 4 3 3 3 3 3 3 3
26 2 2 2 2 3 5 2 3 3 2 2 1
27 4 4 3 3 5 4 5 4 4 5 4 3
28 2 1 1 1 3 1 1 1 3 1 1 3
29 3 5 5 4 3 5 4 4 4 3 4 4
30 2 2 2 2 2 2 2 2 2 5 1 1
31 5 5 5 5 5 5 5 5 5 5 5 5
32 3 3 2 3 3 2 4 3 2 3 3 3
33 2 2 3 4 2 2 4 3 5 1 1 1
34 4 4 3 5 5 4 3 4 5 5 5 4
35 2 2 2 2 2 2 3 2 2 2 3 1
36 2 2 1 1 2 2 2 1 3 2 3 2
37 5 5 4 5 5 4 5 5 4 4 4 4
38 4 4 3 3 4 5 4 5 5 5 4 5
39 3 4 3 3 4 5 5 4 4 3 3 4
40 3 4 4 2 2 5 2 5 4 3 5 4
41 2 2 2 1 2 2 1 3 2 3 2 1
42 3 2 1 1 2 2 1 3 1 2 2 2
43 1 3 3 4 4 2 4 4 2 2 1 1
44 3 3 1 5 5 4 2 3 3 2 4 2
45 2 2 3 2 2 4 2 1 2 2 4 2
46 1 2 3 2 3 1 2 2 3 2 1 2
47 5 5 4 5 4 4 4 4 4 4 4 5
48 5 5 4 3 4 4 3 5 5 4 3 4
49 4 3 4 3 5 5 3 4 4 3 4 4
50 5 4 4 5 3 4 4 3 4 3 4 5
51 3 4 4 5 3 3 4 4 4 3 3 3
52 3 2 4 3 4 3 2 5 2 4 3 3
53 4 4 3 3 2 4 4 4 3 4 4 4
54 4 4 3 5 5 4 4 4 4 4 5 4
55 4 4 3 4 5 5 4 3 4 3 3 4
56 2 3 2 3 1 2 1 2 2 2 2 1
57 2 3 2 1 2 2 1 3 1 1 2 1
58 4 4 3 5 4 3 3 4 3 3 3 5
59 2 2 1 3 3 2 1 2 2 1 3 2
60 2 2 3 1 3 2 3 2 2 4 4 3
61 3 4 3 3 5 3 4 3 5 3 3 4
62 1 2 2 1 3 3 3 1 2 1 3 1
63 1 2 1 3 3 2 2 1 3 2 2 2
64 1 3 1 1 2 2 3 4 3 4 5 4
65 5 4 4 4 3 5 4 3 3 4 4 5
66 2 2 3 1 2 3 3 1 2 1 3 2
67 2 2 3 1 4 3 2 2 2 2 1 3
68 3 4 3 3 4 3 3 5 5 4 3 4
69 4 3 4 3 3 5 4 4 4 3 4 5
70 3 3 3 3 5 2 4 4 4 4 4 3
71 4 4 4 4 5 3 4 3 4 3 4 3
72 3 4 3 3 4 3 4 5 3 3 4 3
73 4 3 4 3 5 4 4 3 4 4 3 3
74 3 3 3 1 2 1 2 3 2 2 1 2
75 3 3 5 4 3 4 2 3 4 5 3 4
76 4 4 3 4 3 4 5 3 4 4 3 3
77 3 3 5 4 3 3 5 4 4 3 3 3
78 3 4 3 3 4 5 4 3 4 3 3 5
79 3 2 1 3 2 2 3 1 2 2 3 1
80 4 3 4 4 3 5 3 3 4 3 4 3
81 4 4 4 5 3 3 4 3 5 4 4 5
82 4 3 4 5 3 4 3 4 3 3 5 5
83 5 4 4 3 5 4 4 5 3 4 3 4
84 3 3 4 5 4 3 4 3 5 5 4 5
85 4 3 5 4 3 5 4 5 4 4 5 4
86 5 5 5 5 5 5 5 5 5 5 5 5
87 2 2 2 2 2 2 2 2 2 2 2 2
88 2 1 1 2 2 2 1 2 1 2 1 2
89 4 4 4 4 4 4 4 4 4 4 4 4
90 5 4 4 4 5 4 5 3 4 4 4 4
91 4 4 5 4 4 4 3 4 5 4 4 4
92 5 4 4 4 4 4 5 4 5 4 5 4
93 2 2 2 1 2 2 1 2 1 2 2 1
94 2 1 2 1 2 1 2 2 1 3 1 2
95 4 4 4 4 4 4 4 4 4 4 4 4
96 4 4 5 4 5 4 4 4 5 4 4 5
97 2 1 3 1 2 2 3 2 2 2 1 2
98 2 1 2 1 2 2 1 3 2 2 1 2
99 5 4 4 3 4 4 5 4 4 4 4 5
100 4 4 4 4 4 4 4 4 4 4 4 4
RATA2 3.21 3.16 3.11 3.07 3.42 3.17 3.2 3.24 3.23 3.03 3.05 3.06
Brand Trust (Y)
No Y1 Y2 Y3
1 4 4 4
2 4 3 4
3 5 5 2
4 2 2 2
5 1 1 2
6 3 5 1
7 3 4 2
8 4 4 3
9 4 3 3
10 2 4 3
11 4 4 4
12 2 5 4
13 3 4 5
14 1 1 2
15 2 2 2
16 5 4 4
17 4 3 3
18 4 4 2
19 4 5 4
20 1 1 1
21 3 4 3
22 3 4 1
23 1 1 1
24 4 4 4
25 3 3 3
26 2 2 3
27 3 3 3
28 1 1 2
29 5 4 5
30 1 1 1
31 5 5 5
32 4 3 2
33 4 3 2
34 3 4 4
35 3 2 3
36 1 3 2
37 5 5 5
38 5 4 4
39 3 4 4
40 3 3 4
41 2 1 2
42 1 2 2
43 3 2 2
44 2 5 4
45 3 2 2
46 3 2 3
47 4 3 4
48 4 4 3
49 4 4 4
50 4 4 3
51 5 5 5
52 4 3 3
53 4 4 2
54 3 4 5
55 4 3 3
56 3 2 1
57 2 3 2
58 4 4 3
59 2 2 1
60 2 3 1
61 4 4 3
62 3 1 2
63 1 2 1
64 3 2 1
65 3 3 4
66 3 1 2
67 3 2 2
68 3 5 3
69 3 3 4
70 5 4 4
71 5 4 4
72 3 5 4
73 5 4 4
74 3 1 1
75 3 3 5
76 3 5 4
77 5 4 3
78 4 4 3
79 3 1 2
80 5 4 4
81 3 4 4
82 3 3 4
83 3 3 3
84 3 4 4
85 4 4 5
86 5 5 5
87 3 2 4
88 2 1 2
89 4 4 4
90 4 5 3
91 5 5 5
92 4 4 4
93 1 1 1
94 1 1 1
95 4 4 4
96 5 4 5
97 1 1 1
98 2 1 2
99 5 5 4
100 4 4 4
RATA2 3.23 3.2 3.02
Brand Loyalty (Z)
No Z1 Z2 Z3
1 4 4 4
2 3 3 4
3 5 4 2
4 2 1 1
5 2 1 1
6 5 5 5
7 4 3 3
8 5 5 4
9 3 5 3
10 2 3 4
11 4 4 4
12 3 4 2
13 4 4 5
14 1 2 1
15 2 2 2
16 4 3 4
17 2 4 3
18 3 3 2
19 5 4 3
20 1 1 1
21 3 3 3
22 1 2 5
23 1 1 1
24 4 4 5
25 3 3 3
26 1 2 2
27 3 3 2
28 2 2 1
29 5 5 5
30 2 2 2
31 5 5 5
32 3 3 2
33 3 1 1
34 4 3 3
35 3 2 2
36 3 2 3
37 5 4 5
38 4 4 5
39 4 3 4
40 4 4 4
41 2 2 2
42 2 2 1
43 5 2 1
44 3 3 2
45 2 2 2
46 2 3 2
47 4 3 4
48 5 5 4
49 5 3 5
50 4 4 5
51 3 4 4
52 3 2 2
53 4 4 3
54 4 4 4
55 5 4 3
56 2 3 1
57 3 3 2
58 4 3 3
59 1 2 3
60 1 1 2
61 4 5 3
62 2 1 1
63 3 1 2
64 1 2 2
65 3 3 5
66 2 1 2
67 2 2 1
68 4 4 3
69 4 5 3
70 4 4 3
71 3 4 3
72 5 4 4
73 3 4 3
74 3 2 2
75 3 4 3
76 4 3 3
77 3 4 3
78 4 3 3
79 2 3 2
80 3 2 5
81 4 3 4
82 5 3 4
83 5 4 3
84 4 3 5
85 5 5 4
86 5 5 5
87 3 4 3
88 2 2 1
89 4 4 4
90 4 5 4
91 5 5 5
92 5 4 4
93 2 2 2
94 2 1 1
95 4 4 4
96 5 5 4
97 1 2 1
98 1 1 2
99 4 4 4
100 4 4 4
RATA2 3.27 3.13 3
Lampiran 3 : Hasil Output Data WarpPLS 3.0
********************************
* General SEM analysis results *
********************************
General project information ---
Model fit indices and P values --- APC=0.571, P<0.001 ARS=0.720, P<0.001 AVIF=4.196, Good if < 5 General model elements ---
Algorithm used in the analysis: Warp3 PLS regression Resampling method used in the analysis: Bootstrapping Number of data resamples used: 100
Number of cases (rows) in model data: 100 Number of latent variables in model: 7 Number of indicators used in model: 21 Number of iterations to obtain estimates: 7 Range restriction variable type: None Range restriction variable: None
Range restriction variable min value: 0.000 Range restriction variable max value: 0.000 Only ranked data used in analysis? No
**********************************
* Path coefficients and P values *
**********************************
Path coefficients ---
BC P B C OC BT BL
BC
P 0.849
B 0.820
C 0.826
OC 0.806
BT 0.477 0.163 0.286 0.035
BL 0.878
P values ---
BC P B C OC BT BL
BC
P <0.001 B <0.001 C <0.001 OC <0.001
BT <0.001 0.013 <0.001 0.320
BL <0.001
*****************************************
* Standard errors for path coefficients *
*****************************************
BC P B C OC BT BL
BC
P 0.036
B 0.032
C 0.039
OC 0.047
BT 0.093 0.072 0.073 0.075
BL 0.025
**************************************
* Effect sizes for path coefficients *
**************************************
BC P B C OC BT BL
BC
P 0.722
B 0.672
C 0.682
OC 0.649
BT 0.423 0.131 0.245 0.027
BL 0.770
****************************************
* Combined loadings and cross-loadings *
****************************************
BC P B C OC BT BL SE P
value x1 0.901 -0.291 0.049 0.178 0.175 0.304 0.175 0.057 <0.001 x2 0.909 0.425 -0.332 -0.146 -0.107 -0.136 -0.222 0.070 <0.001 x3 0.903 -0.137 0.286 -0.031 -0.067 -0.166 0.049 0.059 <0.001 i1 -0.138 0.888 0.269 -0.114 0.066 -0.529 0.498 0.055 <0.001 i2 -0.028 0.904 0.041 0.167 0.004 -0.188 0.189 0.060 <0.001 i3 0.328 0.852 -0.359 0.052 -0.065 0.308 -0.409 0.067 <0.001 i4 -0.153 0.864 0.035 -0.109 -0.008 0.436 -0.306 0.058 <0.001 i5 -0.139 -0.265 0.831 0.299 -0.317 -0.175 0.222 0.088 <0.001 i6 -0.013 -0.303 0.717 -0.364 0.607 0.126 0.112 0.093 <0.001 i7 0.145 0.507 0.861 0.014 -0.200 0.065 -0.307 0.080 <0.001 i8 -0.314 -0.012 0.009 0.894 0.053 -0.318 0.328 0.075 <0.001 i9 0.314 0.012 -0.009 0.894 -0.053 0.318 -0.328 0.068 <0.001 i10 0.172 0.119 -0.003 0.397 0.883 -0.359 -0.325 0.058 <0.001 i11 0.043 -0.181 -0.045 -0.403 0.882 0.471 0.040 0.076 <0.001 i12 -0.207 0.059 0.047 0.005 0.916 -0.108 0.276 0.055 <0.001 y1 0.178 0.401 -0.219 0.013 -0.257 0.877 -0.422 0.069 <0.001 y2 -0.104 -0.073 0.238 0.153 -0.174 0.892 0.351 0.060 <0.001
y3 -0.073 -0.329 -0.023 -0.170 0.438 0.869 0.065 0.062 <0.001 z1 -0.231 0.139 0.130 0.322 -0.256 -0.127 0.896 0.060 <0.001 z2 -0.029 -0.289 -0.069 0.027 -0.008 0.150 0.908 0.056 <0.001 z3 0.269 0.160 -0.062 -0.362 0.273 -0.026 0.866 0.061 <0.001
Note: P values < 0.1 are desirable for reflective indicators.
***************************************
* Pattern loadings and cross-loadings *
***************************************
BC P B C OC BT BL
x1 0.388 -0.291 0.049 0.178 0.175 0.304 0.175
x2 1.352 0.425 -0.332 -0.146 -0.107 -0.136 -0.222 x3 0.969 -0.137 0.286 -0.031 -0.067 -0.166 0.049
i1 -0.138 0.857 0.269 -0.114 0.066 -0.529 0.498
i2 -0.028 0.745 0.041 0.167 0.004 -0.188 0.189
i3 0.328 0.968 -0.359 0.052 -0.065 0.308 -0.409
i4 -0.153 0.947 0.035 -0.109 -0.008 0.436 -0.306 i5 -0.139 -0.265 1.174 0.299 -0.317 -0.175 0.222
i6 -0.013 -0.303 0.600 -0.364 0.607 0.126 0.112
i7 0.145 0.507 0.628 0.014 -0.200 0.065 -0.307
i8 -0.314 -0.012 0.009 1.135 0.053 -0.318 0.328
i9 0.314 0.012 -0.009 0.653 -0.053 0.318 -0.328
i10 0.172 0.119 -0.003 0.397 0.860 -0.359 -0.325 i11 0.043 -0.181 -0.045 -0.403 0.954 0.471 0.040
i12 -0.207 0.059 0.047 0.005 0.869 -0.108 0.276
y1 0.178 0.401 -0.219 0.013 -0.257 1.109 -0.422
y2 -0.104 -0.073 0.238 0.153 -0.174 0.528 0.351
y3 -0.073 -0.329 -0.023 -0.170 0.438 1.008 0.065
z1 -0.231 0.139 0.130 0.322 -0.256 -0.127 0.896
z2 -0.029 -0.289 -0.069 0.027 -0.008 0.150 1.101
z3 0.269 0.160 -0.062 -0.362 0.273 -0.026 0.663
*****************************************
* Structure loadings and cross-loadings *
*****************************************
BC P B C OC BT BL
x1 0.901 0.786 0.768 0.807 0.771 0.834 0.818
x2 0.909 0.749 0.674 0.709 0.688 0.713 0.735
x3 0.903 0.732 0.768 0.721 0.696 0.734 0.742
i1 0.737 0.888 0.747 0.727 0.701 0.738 0.807
i2 0.772 0.904 0.739 0.797 0.721 0.795 0.820
i3 0.733 0.852 0.656 0.730 0.648 0.771 0.740
i4 0.690 0.864 0.689 0.707 0.646 0.779 0.726
i5 0.640 0.626 0.831 0.610 0.527 0.636 0.605
i6 0.604 0.570 0.717 0.525 0.620 0.561 0.533
i7 0.719 0.747 0.861 0.673 0.630 0.720 0.670
i8 0.691 0.743 0.635 0.894 0.655 0.722 0.751
i9 0.783 0.767 0.710 0.894 0.688 0.791 0.751
i10 0.697 0.660 0.629 0.670 0.883 0.597 0.589
i11 0.703 0.671 0.649 0.632 0.882 0.691 0.650
i12 0.728 0.745 0.685 0.710 0.916 0.697 0.719
y1 0.708 0.764 0.659 0.719 0.583 0.877 0.724
y2 0.766 0.802 0.741 0.782 0.643 0.892 0.815
y3 0.742 0.749 0.701 0.730 0.729 0.869 0.760
z1 0.722 0.798 0.674 0.774 0.586 0.766 0.896
z2 0.745 0.761 0.643 0.744 0.635 0.792 0.908
z3 0.793 0.799 0.691 0.726 0.734 0.770 0.866
*********************
* Indicator weights *
*********************
BC P B C OC BT BL SE P
value
VIF x1 0.367 0.000 0.000 0.000 0.000 0.000 0.000 0.031 <0.001 2.519 x2 0.370 0.000 0.000 0.000 0.000 0.000 0.000 0.030 <0.001 2.671 x3 0.368 0.000 0.000 0.000 0.000 0.000 0.000 0.032 <0.001 2.558 i1 0.000 0.288 0.000 0.000 0.000 0.000 0.000 0.031 <0.001 2.735 i2 0.000 0.294 0.000 0.000 0.000 0.000 0.000 0.026 <0.001 3.066 i3 0.000 0.277 0.000 0.000 0.000 0.000 0.000 0.028 <0.001 2.230 i4 0.000 0.281 0.000 0.000 0.000 0.000 0.000 0.025 <0.001 2.365 i5 0.000 0.000 0.427 0.000 0.000 0.000 0.000 0.051 <0.001 1.617
i6 0.000 0.000 0.368 0.000 0.000 0.000 0.000 0.061 <0.001 1.257 i7 0.000 0.000 0.443 0.000 0.000 0.000 0.000 0.038 <0.001 1.723 i8 0.000 0.000 0.000 0.559 0.000 0.000 0.000 0.048 <0.001 1.561 i9 0.000 0.000 0.000 0.559 0.000 0.000 0.000 0.049 <0.001 1.561 i10 0.000 0.000 0.000 0.000 0.368 0.000 0.000 0.034 <0.001 2.255 i11 0.000 0.000 0.000 0.000 0.368 0.000 0.000 0.029 <0.001 2.243 i12 0.000 0.000 0.000 0.000 0.382 0.000 0.000 0.038 <0.001 2.761 y1 0.000 0.000 0.000 0.000 0.000 0.378 0.000 0.029 <0.001 2.092 y2 0.000 0.000 0.000 0.000 0.000 0.384 0.000 0.035 <0.001 2.257 y3 0.000 0.000 0.000 0.000 0.000 0.375 0.000 0.036 <0.001 2.005 z1 0.000 0.000 0.000 0.000 0.000 0.000 0.377 0.031 <0.001 2.430 z2 0.000 0.000 0.000 0.000 0.000 0.000 0.382 0.034 <0.001 2.603 z3 0.000 0.000 0.000 0.000 0.000 0.000 0.365 0.032 <0.001 2.017
Note: P values < 0.1 and VIFs < 2.5 are desirable for formative indicators.
********************************
* Latent variable coefficients *
********************************
R-squared coefficients ---
BC P B C OC BT BL
0.722 0.672 0.682 0.649 0.825 0.770
Composite reliability coefficients ---
BC P B C OC BT BL
0.931 0.930 0.846 0.889 0.923 0.911 0.920
Cronbach's alpha coefficients ---
BC P B C OC BT BL
0.889 0.900 0.726 0.750 0.874 0.853 0.869
Average variances extracted ---
BC P B C OC BT BL
0.818 0.770 0.648 0.800 0.799 0.773 0.792
Full collinearity VIFs ---
BC P B C OC BT BL
5.707 7.043 3.725 4.791 3.156 6.341 6.359
Q-squared coefficients ---
BC P B C OC BT BL
0.721 0.673 0.683 0.650 0.824 0.771
***************************************
* Correlations among latent variables *
***************************************
Latent variable correlations ---
BC P B C OC BT BL
BC 0.904 0.836 0.814 0.824 0.794 0.840 0.846
P 0.836 0.877 0.808 0.844 0.775 0.878 0.882
B 0.814 0.808 0.805 0.752 0.732 0.797 0.751
C 0.824 0.844 0.752 0.894 0.751 0.846 0.840
OC 0.794 0.775 0.732 0.751 0.894 0.741 0.731
BT 0.840 0.878 0.797 0.846 0.741 0.879 0.872
BL 0.846 0.882 0.751 0.840 0.731 0.872 0.890
Note: Square roots of average variances extracted (AVE's) shown on diagonal.
P values for correlations ---
BC P B C OC BT BL
BC 1.000 <0.001 <0.001 <0.001 <0.001 <0.001 <0.001 P <0.001 1.000 <0.001 <0.001 <0.001 <0.001 <0.001 B <0.001 <0.001 1.000 <0.001 <0.001 <0.001 <0.001 C <0.001 <0.001 <0.001 1.000 <0.001 <0.001 <0.001 OC <0.001 <0.001 <0.001 <0.001 1.000 <0.001 <0.001 BT <0.001 <0.001 <0.001 <0.001 <0.001 1.000 <0.001 BL <0.001 <0.001 <0.001 <0.001 <0.001 <0.001 1.000
************************************
* Block variance inflation factors *
************************************
BC P B C OC BT BL
BC P B C OC
BT 5.547 3.554 4.504 3.180
BL
Notes:
- These VIFs are for the latent variables on each column (predictors), with reference to the latent variables on each row (criteria).
******************************
* Indirect and total effects *
******************************
Indirect effects for paths with 2 segments ---
BC P B C OC BT BL BC
P B C OC
BT 0.803
BL 0.418 0.143 0.251 0.031
Number of paths with 2 segments ---
BC P B C OC BT BL
BC P B C OC
BT 4
BL 1 1 1 1
P values of indirect effects for paths with 2 segments ---
BC P B C OC BT BL
BC P B C OC
BT <0.001
BL <0.001 0.013 <0.001 0.320
Standard errors of indirect effects for paths with 2 segments ---
BC P B C OC BT BL
BC P B C OC
BT 0.054
BL 0.082 0.063 0.066 0.066
Effect sizes of indirect effects for paths with 2 segments ---
BC P B C OC BT BL
BC P B C OC
BT 0.678
BL 0.369 0.108 0.211 0.023
Indirect effects for paths with 3 segments ---
BC P B C OC BT BL
BC P B C OC BT
BL 0.705
Number of paths with 3 segments ---
BC P B C OC BT BL
BC P B C OC BT
BL 4
P values of indirect effects for paths with 3 segments ---
BC P B C OC BT BL
BC P B C OC BT
BL <0.001
Standard errors of indirect effects for paths with 3 segments ---
BC P B C OC BT BL
BC P B C OC BT
BL 0.057
Effect sizes of indirect effects for paths with 3 segments ---
BC P B C OC BT BL
BC P B C OC BT
BL 0.598
Sums of indirect effects ---
BC P B C OC BT BL
BC P B C OC
BT 0.803
BL 0.705 0.418 0.143 0.251 0.031
Number of paths for indirect effects ---
BC P B C OC BT BL
BC P B C OC
BT 4
BL 4 1 1 1 1
P values for sums of indirect effects ---
BC P B C OC BT BL
BC P B C OC
BT <0.001
BL <0.001 <0.001 0.013 <0.001 0.320
Standard errors for sums of indirect effects ---
BC P B C OC BT BL
BC P
B C OC
BT 0.054
BL 0.057 0.082 0.063 0.066 0.066
Effect sizes for sums of indirect effects ---
BC P B C OC BT BL
BC P B C OC
BT 0.678
BL 0.598 0.369 0.108 0.211 0.023
Total effects ---
BC P B C OC BT BL
BC
P 0.849
B 0.820
C 0.826
OC 0.806
BT 0.803 0.477 0.163 0.286 0.035
BL 0.705 0.418 0.143 0.251 0.031 0.878
Number of paths for total effects ---
BC P B C OC BT BL
BC
P 1
B 1
C 1
OC 1
BT 4 1 1 1 1
BL 4 1 1 1 1 1
P values for total effects ---
BC P B C OC BT BL
BC
P <0.001 B <0.001 C <0.001 OC <0.001
BT <0.001 <0.001 0.013 <0.001 0.320
BL <0.001 <0.001 0.013 <0.001 0.320 <0.001
Standard errors for total effects ---
BC P B C OC BT BL
BC
P 0.036
B 0.032
C 0.039
OC 0.047
BT 0.054 0.093 0.072 0.073 0.075
BL 0.057 0.082 0.063 0.066 0.066 0.025
Effect sizes for total effects ---
BC P B C OC BT BL
BC
P 0.722
B 0.672
C 0.682
OC 0.649
BT 0.678 0.423 0.131 0.245 0.027
BL 0.598 0.369 0.108 0.211 0.023 0.770
