Strategy Analysis and Development of Forex Customer Satisfaction, in the Tresury Division of XYZ Bank Jakarta
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This study focuses on how to measure the customer satisfaction in the service industry towards the satisfaction aspects considered of the ServQual criteria.
Metode Customer Satisfaction Index (CSI) adalah pengukuran yang diperlukan untuk mengetahui tingkat kepuasan responden secara menyeluruh dengan melihat tingkat
Penelitian ini bertujuan untuk mencari besarnya pengaruh antara variabel eksogen Keandalan (Reliability) (ξ 1 ), Kepuasan nasabah (Customer statisfaction) (ξ 2 ), dan
Analisis Kepuasan Konsumen dan Usulan Perbaikan terhadap Dimensi Jasa di Klinik Bersalin DS dengan Menggunakan Customer Satisfaction Index dan Importance-Performance
Analisis data mencakup uji validitas, uji reliabilitas, analisis deskriptif, Importance and Performance Analysis (IPA) serta Customer Satisfaction Index
Multicollinearity Test Values Between Customer Relationship Management Variables X and Satisfaction Variables Z on Customer Loyalty Variables Y Model Collinearity Statistics
Table 2.Criteria of Customer Satisfaction Index IKP CSI Value Criteria of CSI 0.81-1.00 0.66-0.80 0.51-0.65 0.35-0.50 0.00-0.34 Very satisfied Satisfied Quite satisfied Less
Criteria Customer Satisfaction Index CSI CSI SCORE CSI CRITERIA 0,81-1,00 Very satisfied 0,66-0,80 Satisfied 0,51-0,65 Quite Satisfied 0,35-0,50 Less Satisfied 0,00-0,34 Not