Kajian Sistem Antrian Penerimaan Pasien BPJS Poliklinik Rumah Sakit Umum Pusat Haji Adam Malik Medan dengan Metode Simulasi

Lampiran 1. Data Kedatangan Pasien

Pasien (orang)

Waktu 16-Apr-15 17-Apr-15 20-Apr-15 21-Apr-15 22-Apr-15

07.20-07.25 18 15 29 23 19

07.25-07.30 15 21 24 30 26

07.31-07.35 17 23 21 28 14

07.36-07.40 12 20 13 25 11

07.41-07.45 7 9 21 12 3

07.46-07.50 16 13 15 16 11

07.51-07.55 22 8 20 14 7

07.56-08.00 12 15 18 20 7

08.01-08.05 15 13 19 16 15

08.06-08.10 28 17 18 17 6

08.11-08.15 16 14 17 13 10

08.16-08.20 19 17 19 18 11

08.21-08.25 9 7 19 9 9

08.26-08.30 14 7 21 12 11

08.31-08.35 9 29 14 15 9

08.36-08.40 24 10 12 16 15

08.41-08.45 11 22 22 21 8

08.46-08.50 16 12 14 21 5

08.51-08.55 21 13 16 11 7

08.56-09.00 16 13 16 17 13

09.01-09.05 9 14 20 15 14

09.06-09.10 8 8 17 10 8

09.11-09.15 16 15 16 21 7

09.16-09.20 13 13 14 11 15

09.21-09.25 11 11 17 14 16

09.26-09.30 15 13 17 9 18

09.31-09.35 15 9 1 14 15

09.36-09.40 10 10 27 10 7

09.41-09.45 8 14 11 1 12

09.46-09.50 4 6 11 0 10

09.51-09.55 5 5 12 0 8

09.56-10.00 8 13 14 7 9

10.01-10.05 4 18 7 8 11

10.06-10.10 5 10 25 10 9

10.11-10.15 8 6 11 7 8

10.16-10.20 9 5 11 4 12

10.21-10.25 9 2 11 6 13

10.26-10.30 4 10 12 12 2

10.31-10.35 6 1 6 12 6

Pasien (orang)

waktu 16-Apr-15 17-Apr-15 20-Apr-15 21-Apr-15 22-Apr-15

10.41-10.45 12 9 7 4 1

10.46-10.50 4 3 3 4 12

10.51-10.55 2 5 8 5 8

10.56-11.00 1 7 4 8 4

Jumlah 507 510 656 557 451

Pasien (pasien)

Waktu 23-Apr-15 24-Apr-15 27-Apr-15 28-Apr-15 29-Apr-15

07.20-07.25 11 17 29 22 26

07.25-07.30 18 13 38 14 28

07.31-07.35 20 33 20 18 17

07.36-07.40 16 8 13 19 8

07.41-07.45 10 9 10 20 14

07.46-07.50 10 12 7 14 21

07.51-07.55 4 9 6 19 19

07.56-08.00 14 13 9 13 15

08.01-08.05 13 7 25 10 10

08.06-08.10 15 11 11 11 13

08.11-08.15 12 12 13 11 19

08.16-08.20 15 20 16 16 16

08.21-08.25 13 16 24 26 13

08.26-08.30 20 12 26 15 13

08.31-08.35 18 14 13 18 10

08.36-08.40 10 22 18 21 11

08.41-08.45 17 13 17 11 12

08.46-08.50 14 14 18 20 11

08.51-08.55 10 8 16 15 5

08.56-09.00 8 7 11 8 23

09.01-09.05 18 6 21 7 12

09.06-09.10 12 13 1 20 24

09.11-09.15 16 16 13 18 10

09.16-09.20 11 12 10 19 16

09.21-09.25 10 5 12 8 7

09.26-09.30 11 14 10 19 23

09.31-09.35 2 14 6 12 11

09.36-09.40 8 11 15 10 12

09.41-09.45 16 7 17 4 7

09.46-09.50 13 15 5 23 8

09.51-09.55 5 9 14 10 8

09.56-10.00 2 8 12 11 5

10.01-10.05 7 8 11 6 10

10.06-10.10 5 8 7 10 3

10.11-10.15 2 8 3 5 8

10.16-10.20 3 15 12 5 5

10.21-10.25 4 4 11 17 5

10.26-10.30 6 7 9 7 8

10.31-10.35 7 9 13 13 9

pasien

waktu 23-Apr-15 24-Apr-15 27-Apr-15 28-Apr-15 29-Apr-15

10.41-10.45 6 3 6 4 4

10.46-10.50 4 8 7 10 5

10.51-10.55 8 5 5 10 3

10.56-11.00 7 3 6 7 6

Jumlah 454 484 577 579 516

Lampiran 2 Pelayanan Pasien (Waktu dalam menit)

Kamis 16 April 2015 Senin 20 April 2015 Selasa 27 April 2015

No

Jumlah

dilayani waktu

Jumlah

dilayani waktu

Jumlah

dilayani waktu

1 0 - 0 - 0 -

2 0 - 0 - 0 -

3 6 3,16 0 - 0 -

4 14 3,16 12 3,30 0 -

5 17 2,91 0 - 0 -

6 16 3,15 0 - 0 -

7 24 2,93 0 - 0 -

8 13 3,05 2 3,28 15 3,11

9 17 3,25 2 3,25 13 3,08

10 19 2,95 0 - 20 3,18

11 33 2,91 0 - 15 3,05

12 18 3,15 0 - 9 3,18

13 21 3,08 0 - 9 2,98

14 18 2,88 0 - 16 3,11

15 10 3,20 0 - 23 3,30

16 18 2,96 0 - 12 3,08

17 10 3,10 0 - 14 3,16

18 13 2,86 0 - 11 3,10

19 14 2,96 2 3,08 12 3,21

20 18 3,01 8 3,13 19 3,05

21 15 3,06 10 3,38 20 2,96

22 16 2,91 14 3,11 12 3,28

23 17 3,00 9 3,10 16 3,15

24 13 2,95 18 3,21 21 3,25

25 14 3,26 16 3,23 20 3,33

26 15 3,68 8 3,76 17 3,91

27 11 2,93 12 3,01 12 3,28

28 14 3,30 22 3,06 19 3,15

29 8 2,96 24 3,26 17 2,96

30 4 2,98 19 2,98 8 3,06

31 5 3,15 17 3,05 10 3,20

32 6 2,98 14 3,23 15 3,08

33 6 2,96 1 3,13 15 3,05

34 5 3,10 10 3,11 15 3,21

35 8 3,30 6 3,28 12 3,16

36 9 2,96 16 3,08 16 2,96

37 9 3,20 16 3,13 19 3,13

38 4 3,15 14 2,98 21 3,28

Kamis 16 April 2015 Senin 20 April 2015 Senin 27 april 2015 Jumlah

Dilayani Waktu

Jumlah

Dilayani Waktu

Jumlah

Dilayani Waktu

40 4 3,20 27 3,15 23 2,96

41 12 3,26 22 3,38 2 3,28

42 4 3,25 11 3,10 6 3,18

43 2 2,91 12 3,03 2 3,21

44 1 3,21 15 3,09 2 3,08

jumlah 507 129,31 389 92,04 521 116,93

rata2 11,5227 3,078 8,841 3,173 11,841 3,160

Lanjutan

Selasa 28 April 15 Rabu 29 April 2015 No Jumlah

dilayani waktu

Jumlah

dilayani waktu

1 _{0 - 0 -}

2 0 - 0 -

3 _{0 - 0 -}

4 0 - 0 -

5 _{0 - 1 3,08}

6 1 3,08 0 -

7 _{10 2,96 0 -}

8 19 3,13 7 3,31

9 _{26 3,28 11 3,23}

10 22 3,11 22 3,03

11 _{20 3,25 20 3,08}

12 20 3,06 24 3,30

13 _{21 3,11 26 3,15}

14 18 3,03 8 3,26

15 _{14 3,28 1 3,23}

16 15 3,16 2 3,25

17 _{17 2,95 19 3,16}

18 26 3,13 19 3,13

19 _{14 3,30 31 2,75}

20 15 2,98 9 3,11

21 _{11 3,20 25 2,93}

22 12 2,96 21 2,95

23 _{16 3,21 24 2,96}

24 11 3,18 23 3,16

25 20 2,98 21 2,95

26 14 3,88 23 3,74

27 _{15 2,98 12 3,21}

28 14 3,15 18 3,03

29 _{8 3,08 17 3,18}

30 27 2,91 14 2,98

31 _{11 2,96 20 3,25}

32 15 3,23 21 3,15

33 _{11 3,03 18 2,96}

34 14 3,18 3 3,05

35 _{9 3,03 8 3,18}

36 16 2,98 5 3,26

37 _{10 3,28 5 3,13}

Selasa 28-April 2015 Rabu 29-April 2015 No Jumlah

Dilayani waktu

Jumlah

dilayani waktu

39 15 3,01 9 2,98

40 _{1 2,91 3 2,93}

41 8 3,16 3 3,23

42 _{12 2,95 3 3,10}

42 18 3,21 3 3,00

44 _{6 3,21 3 3,26}

jumlah _{562 121,73 510 118,84}

Rata-rata 13,38095 3,12128 12,1429 3,1274

Lampiran 3 Data Pelayanan Loket 16 April 2015

No loket 1

loket 2

loket 3

loket 4

loket 5

loket 6

loket 7

loket 8

loket 9

loket 10

1 0 0 0 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0 0 0 0

3 2 1 0 2 0 0 0 0 0 1

4 1 3 1 1 1 1 2 1 1 2

5 1 2 3 1 1 2 1 2 2 2

6 2 2 2 3 2 1 2 0 1 1

7 4 3 4 2 2 2 2 1 2 2

8 3 1 1 2 1 1 2 0 1 1

9 2 2 1 3 2 0 2 2 1 2

10 2 3 1 2 1 2 2 2 2 2

11 5 2 4 2 4 4 4 4 2 2

12 1 1 2 4 2 2 1 2 2 1

13 2 3 4 2 1 1 2 2 3 1

14 4 2 1 1 2 2 2 1 2 1

15 1 1 0 2 0 2 1 2 1 0

16 1 3 3 2 2 2 0 1 2 2

17 0 2 0 2 1 0 2 2 0 1

18 2 0 2 0 2 1 2 0 2 2

19 2 2 1 2 1 2 1 1 1 1

20 1 3 3 1 2 2 0 2 1 3

21 2 1 2 2 0 3 1 0 2 2

22 0 2 2 3 2 0 2 2 1 2

23 2 2 1 2 2 2 0 2 2 2

24 2 3 2 0 2 2 2 0 0 0

25 2 1 1 2 3 2 1 0 2 0

26 2 2 1 2 1 2 0 2 1 2

27 1 3 1 1 0 0 2 1 1 1

28 2 1 3 2 1 2 1 2 0 0

29 3 0 0 2 0 0 2 1 0 0

30 1 2 1 0 0 0 0 0 0 0

31 0 0 1 1 1 0 0 2 0 0

32 2 1 0 1 1 0 0 0 0 1

33 0 1 2 0 0 2 1 0 0 0

34 0 2 2 1 0 0 0 0 0 0

35 1 0 1 1 0 2 0 0 2 1

36 2 1 1 2 2 0 0 1 0 0

37 2 0 2 1 0 0 1 2 0 1

38 0 0 1 0 0 0 2 0 0 1

39 1 2 1 0 1 0 0 0 1 0

40 0 1 0 1 0 0 1 0 1 0

41 1 2 1 1 0 2 0 1 2 2

42 2 0 0 0 1 0 0 1 0 0

43 0 0 2 0 0 0 0 0 0 0

44 0 0 0 0 1 0 0 0 0 0

Lampiran 4 Data Pelayanan Loket 20 April 2015

No

loket 1

loket 2

loket 3

loket 4

loket 5

loket 6

loket 7

loket 8

loket 9

loket 10

1 0 0 0 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0 0 0 0

4 1 1 3 2 0 2 0 0 0 3

5 0 0 0 0 0 0 0 0 0 0

6 0 0 0 0 0 0 0 0 0 0

7 0 0 0 0 0 0 0 0 0 0

8 0 2 0 0 0 0 0 0 0 0

9 0 2 0 0 0 0 0 0 0 0

10 0 0 0 0 0 0 0 0 0 0

11 0 0 0 0 0 0 0 0 0 0

12 0 0 0 0 0 0 0 0 0 0

13 0 0 0 0 0 0 0 0 0 0

14 0 0 0 0 0 0 0 0 0 0

15 0 0 0 0 0 0 0 0 0 0

16 0 0 0 0 0 0 0 0 0 0

17 0 0 0 0 0 0 0 0 0 0

18 0 0 0 0 0 0 0 0 0 0

19 0 2 0 0 0 0 0 0 0 0

20 2 2 2 0 0 0 2 0 0 0

21 1 0 2 1 0 2 0 2 1 1

22 1 2 1 2 2 1 1 0 2 2

23 1 2 3 1 1 0 0 1 0 0

24 0 4 1 2 3 0 2 1 3 2

25 2 1 2 1 2 2 2 1 1 2

26 1 2 0 2 1 0 0 2 0 0

27 2 0 1 2 0 2 0 2 2 1

28 3 3 1 3 1 4 2 1 1 3

29 2 2 5 0 3 2 3 3 3 1

30 3 4 0 2 0 3 2 1 2 2

31 1 2 4 1 2 1 2 1 1 2

32 2 2 1 2 1 2 0 2 2 0

33 0 0 0 0 0 0 0 0 0 1

34 2 0 0 0 0 2 1 2 1 2

35 0 3 0 1 1 1 0 0 0 0

36 1 2 1 2 2 0 2 2 2 2

37 2 3 2 0 2 2 1 1 1 2

38 2 0 2 3 0 0 2 2 2 1

39 5 3 3 1 5 2 2 3 1 5

40 1 5 5 4 0 4 3 0 5 0

41 5 1 2 1 2 2 1 5 1 2

42 1 0 1 1 2 1 0 1 2 2

43 2 2 3 0 2 0 2 0 0 1

44 3 3 2 1 0 3 0 0 0 3

Jumlah 46 55 47 35 32 38 30 33 33 40

Lampiran 5 Data Pelayanan Loket 27 April 2015

N0

loket 1

loket 2

loket 3

loket 4

loket 5

loket 6

loket 7

loket 8

loket 9

loket 10

1 0 0 0 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0 0 0 0

4 0 0 0 0 0 0 0 0 0 0

5 0 0 0 0 0 0 0 0 0 0

6 0 0 0 0 0 0 0 0 0 0

7 0 0 0 0 0 0 0 0 0 0

8 0 3 1 3 1 2 1 2 2 0

9 3 0 1 1 2 1 2 1 0 2

10 2 3 2 3 2 2 1 2 2 1

11 1 1 3 2 2 0 2 1 1 2

12 0 0 1 3 0 2 2 0 1 0

13 0 3 0 0 1 1 0 2 0 2

14 2 1 3 2 1 1 2 1 1 2

15 3 2 4 2 3 2 2 2 2 1

16 2 0 0 2 0 2 1 2 2 1

17 1 2 2 1 1 1 0 2 2 2

18 0 2 1 3 2 0 2 0 1 0

19 1 1 2 0 2 2 0 1 1 2

20 4 2 3 2 1 1 2 2 1 1

21 2 3 2 2 1 2 2 2 2 2

22 2 1 1 2 2 2 2 0 0 0

23 1 2 3 1 0 2 3 2 1 1

24 4 3 2 2 2 2 0 2 2 2

25 0 2 3 2 2 3 2 2 2 2

26 2 2 1 2 1 2 2 1 2 2

27 2 0 2 1 2 2 2 0 1 0

28 3 2 3 2 3 0 1 2 2 1

29 2 2 1 2 2 2 0 2 2 2

30 1 0 1 0 0 1 2 0 1 2

31 2 1 0 2 1 2 0 2 0 0

32 0 2 3 2 2 1 2 1 2 0

33 2 2 2 1 1 1 2 2 1 1

34 2 2 1 3 1 2 0 2 2 0

35 2 1 2 0 2 0 2 0 2 1

36 2 1 3 2 0 2 1 1 2 2

37 3 3 2 1 2 2 2 2 2 0

38 2 2 3 2 2 2 2 2 2 2

39 2 0 2 2 2 0 1 1 1 2

40 2 4 3 2 3 2 2 2 2 1

41 0 0 1 0 1 0 0 0 0 0

42 1 2 1 2 0 0 0 0 0 0

43 0 0 0 0 0 0 1 0 1 0

44 0 0 1 0 0 1 0 0 0 0

Lampiran 6 Data Pelayanan Loket 28 April 2015

No

loket 1

loket 2

loket 3

loket 4

loket 5

loket 6

loket 7

loket 8

loket 9

loket 10

1 0 0 0 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0 0 0 0

4 0 0 0 0 0 0 0 0 0 0

5 0 0 0 0 0 0 0 0 0 0

6 0 0 1 0 0 0 0 0 0 0

7 2 1 1 1 0 1 1 1 0 2

8 2 3 2 3 2 2 1 2 1 1

9 4 3 4 2 3 1 2 2 3 2

10 2 2 3 3 2 3 2 2 1 2

11 2 3 1 3 1 2 2 2 2 2

12 2 2 3 2 3 1 2 1 2 2

13 3 2 2 2 3 2 2 2 2 1

14 2 1 3 2 1 2 1 2 2 2

15 1 2 2 1 1 1 0 2 2 2

16 2 2 1 3 2 1 2 0 1 1

17 1 3 4 0 2 2 0 1 2 2

18 4 2 3 3 1 3 2 2 3 3

19 2 1 2 2 1 0 2 2 0 2

20 2 1 1 2 2 2 2 1 1 1

21 1 0 3 1 0 2 0 2 1 1

22 1 2 1 0 2 1 1 0 2 2

23 1 2 3 2 2 1 2 2 1 0

24 0 2 1 2 1 0 2 1 0 2

25 2 3 2 3 2 2 2 1 1 2

26 3 2 3 2 1 0 1 2 0 0

27 2 2 1 2 0 2 0 2 2 2

28 1 3 1 1 1 1 2 1 1 2

29 2 1 0 0 1 2 0 2 0 0

30 3 4 5 2 3 3 2 1 2 2

31 1 2 0 1 2 1 2 0 1 1

32 2 2 1 3 1 2 0 2 2 0

33 2 0 1 1 2 0 2 0 2 1

34 2 1 2 2 0 2 1 1 1 2

35 0 3 2 1 1 1 0 0 1 0

36 1 2 1 2 2 0 2 2 2 2

37 2 0 2 0 2 0 1 1 1 1

38 2 0 2 1 0 0 0 2 2 1

39 1 3 1 1 1 2 2 3 0 1

40 1 0 0 0 0 0 0 0 0 0

41 0 1 2 1 0 2 1 0 1 0

42 2 0 1 1 2 1 1 2 2

43 2 2 3 0 2 2 2 2 2 1

44 0 3 2 1 0 0 0 0 0 0

Jumlah 65 68 73 59 52 50 46 50 49 50

Lampiran 7 Data Pelayanan Loket 29 April 2015

N0 loket 1

loket 2

loket 3

loket 4

loket 5

loket 6

loket 7

loket 8

loket 9

loket 10

1 0 0 0 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0 0 0 0

4 0 0 0 0 0 0 0 0 0 0

5 0 0 1 0 0 0 0 0 0 0

6 0 0 0 0 0 0 0 0 0 0

7 0 0 0 0 0 0 0 0 0 0

8 0 1 2 1 0 1 0 1 1 0

9 3 1 1 2 1 0 2 0 0 1

10 2 2 3 3 2 3 2 2 1 2

11 2 3 1 3 1 2 2 2 2 2

12 4 2 3 2 3 3 2 1 2 2

13 3 4 4 2 3 2 3 2 2 1

14 2 1 0 2 1 1 1 0 0 0

15 0 0 0 1 0 0 0 0 0 0

16 0 2 0 0 0 0 0 0 0 0

17 1 3 4 2 2 2 0 1 2 2

18 4 2 0 2 1 0 2 2 3 3

19 3 4 5 5 3 3 2 2 2 2

20 2 1 1 2 0 0 0 1 1 1

21 3 3 5 1 2 2 3 2 1 3

22 2 2 2 2 2 3 1 3 2 2

23 4 2 3 3 2 3 2 2 1 2

24 2 4 1 2 2 2 4 2 2 2

25 2 3 2 3 2 2 2 2 1 2

26 4 2 3 2 3 2 1 2 2 2

27 2 2 1 0 0 2 0 2 1 2

28 1 3 1 1 1 1 2 1 1 2

29 2 1 3 4 1 2 0 2 2 0

30 3 4 5 2 3 3 2 1 2 2

31 1 2 0 1 2 1 2 0 1 1

32 2 2 1 3 1 2 2 2 2 4

33 2 4 5 1 1 0 2 0 2 1

34 0 0 0 0 0 2 1 0 0 0

35 0 2 2 1 1 1 0 0 1 0

36 1 0 1 1 0 0 0 0 2 0

37 2 0 0 0 2 0 0 1 0 0

38 2 0 2 1 0 0 0 2 0 1

39 0 3 1 1 1 0 2 0 0 1

40 1 0 1 0 0 0 0 0 1 0

41 0 1 0 0 0 0 1 0 1 0

42 0 0 1 1 0 0 0 1 0 0

43 2 0 0 0 1 0 0 0 0 0