Jati Listiyanto Pujo,Sugiyo,Tri Joko Raharjo,Rusdarti,Shohihatur Rohman Universitas Negeri Semarang; RSUP Dr. Kariadi Semarang
email: [email protected]
Abstract
This study focuses on several problems that occur due to the mismatch between the quality of health worker services consisting of doctors, nurses, and hospital administrators towards patient satisfaction, especially for patients with the Social Security Administration (BPJS) program. The main problem to be revealed in this study is how the factual conditions between nurse and doctor satisfaction on patient satisfaction of the Social Security Administering Body program in receiving health services. The research method used is descriptive qualitative research, where the main objective is to make descriptions, pictures or paintings systematically and the relationships between the phenomena being investigated. This study uses primary data that comes from direct observation of the research subject, using a questionnaire distributed to respondents, for further analysis using multiple linear analysis which focuses on five dimensions of patient and health service satisfaction, namely: 1) tangible; 2) reliability; 3) responsiveness; 4) assurance; and 5) empathy. The results of the study on 40 patient, 20 doctor and 20 nurse as respondents, stated that the doctor and nurse services at Dr. Kariadi = 91.24%.
Based on the dimensions of patient and health service satisfaction, the results of the research data analysis showed that satisfied patients would: 1) reliability
= 90.13%; 2) responsiveness = 97.3%; 3) assurance = 91.9%; 4) tangible = 86.32%; and 5) empathy = 88.2%. Based on the results of these studies, it can be concluded that BPJS program patients are generally satisfied with the health services provided by doctors and nurses, especially in the responsiveness dimension. In general, if health workers, especially doctors and nurses feel satisfied, there will be an increase in health services, which directly affects patient satisfaction.
Keywords: BPJS, patient satisfaction, health services, health personnel
Management of Early Childhood Education in the Covid-19 Pandemic Period
Himmah Taulany, Haryono, Amin Yusuf, Y.L. Sukestiyarno Program Pascasarjana Universitas Negeri Semarang
email: [email protected]
Abstract
This study aims to analyze the management of Early Childhood Education in the City of Semarang in Indonesia during the Covid-19 pandemic. The type of research used is descriptive qualitative which aims to describe and analyze the implementation of Early Childhood Education in three institutions in the City of Semarang that represent the category of accreditation value. The research objects were teachers, PAUD principals and School Committees using interview guidance research instruments, observation sheets and documentation. The approach used in analyzing the impact of the Covid-19 pandemic is eight PAUD Standards as Quality Assurance. The results showed that the management of Early Childhood Education during the Covid-19 pandemic underwent changes in several of its standards. Adaptation and changes must be made so that the quality of education can be maintained or even improved. Quality Assurance as a system that maintains quality stability needs to be improved by establishing changes in some PAUD Standards with the addition of Information Technology as an inseparable part.
Keywords: management of early childhood education, co-19 pandemic, quality assurance, early childhood education standards.
A Scooping review of determinants of the Graduation of Professional Competencies for Medical Education Students in
Indonesia
Yani Istadi, Sukestiyarno, Tri Joko Raharjo, Mahalul Azam, Sungkowo Edy Mulyono
UNISSULA
email: [email protected]
Abstract
The competency certificate is part of the registration requirements so that a doctor can arrange for a practice license. This competency certificate is obtained by first having to pass the Medical Profession Education Student Competency Examination (UKMPPD). In fact, many prospective doctors did not pass the test. This study aims to describe the root cause of the difficulty of obtaining UKMPPD graduation and find recommendations on how to achieve that graduation with less difficulty. Method The scooping review of full-text articles published in Indonesian and English between 2010-2020 was conducted using the PubMed, Ebscohost, Garuda, Google Scholar data bases.
All factors of UKMPPD graduation included in these studies were identified.
Results There were 19 literatures that met the inclusion and exclusion criteria.
The root causes of participant failure were found to be 11 factors: the low competency of students did not meeting institutional standards, length of study that exceeded the period of study, models of initial recruitment of students who were not standard, preparatory study guidance models followed by participants not yet adopting adult learning, attendance of student guidance does not meet the minimum standards, student local test scores have not yet reached the standard limit for passing local examinations, UKMPPD try out scores are still low, student self-efficacy is still low, student motivation is lacking, self- readiness and student learning approaches are not enough.
Conclusion Based on these findings it is recommended: inform the initial requirements regarding the Grade Point Average (GPA), length of study, have a certificate of passing the local examination and UKMPPD try out scores are tightened. Likewise information on the minimum requirements for guidance is clearly stated. For participants who meet these initial requirements, it also
needs to be informed that on the learning journey takes place, participants must have self efficacy, motivation, self-readiness and a high learning approach to implementation. All of these will be assessed during the process before the final evaluation is carried out.
Keywords: Doctor Competence, UKMPPD graduation, minimum requirements