Kategori Tata Kelola Terbaik Emerging Corporate

2^nd place Best Emerging Corporate Governance Category

BUMN Track 28 Maret 2019 | March 28, 2019

Bronze

The Best Business Contribution The Best Contact Center Indonesia 2019

9 September 2019 | September 9, 2019

Silver

The Best Technology Innovation Internal magazine Award 2019 7 Februari 2019 | Februari 7, 2019

Silver

The Best People Development The Best Contact Center Indonesia 2019

9 September 2019 | September 9, 2019 The Best Customer ExperienceGold

The Best Contact Center Indonesia 2019 9 September 2019 | September 9, 2019

Museum Rekor Dunia – Indonesia (MURI) Pendukung Belajar Paket B&C Secara Daring

dengan Warga Belajar Terbanyak Online Learning Supporters for B&C Packages with the Most Learning Citizens

28 Oktober 2019 | October 28, 2019

Sertifikasi | Certification

Information Security Management System ISO 27001 : 2013

British Standards Institution 2019 - 2022

IT Service Management ISO 20000-1 : 2018 British Standards Institution 2019 - 2020

Kantor ICON+ Cawang serta Kantor dan Data Center ICON+ Gandul

ICON+ Cawang Office and ICON+ Gandul Office Data Center

Sertifikasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3)

PT Sucofindo Selaku Lembaga Audit dan telah direkomendasikan ke Kementerian Ketenagakerjaan dan Transmigrasi (Kemenakertrans)

Occupational Health and Safety and Management System (OHSAS) Certification

PT Sucofindo as an Audit Institution and has been recommended to the Ministry of Manpower and Transmigration (Kemenakertrans)

2017 - 2020

Sistem Manajemen Mutu untuk:

Quality Management System for:

• Penanganan gangguan reaktif hingga analisis awal pada proses SLA Management Customer Violation (Response Time) pada produk layanan Layanan Network dan IT

• Tata Kelola Material Gudang

• Response Time pada Layanan CC PLN 1 23 Jakarta

• Handling reactive disruption until the initial analysis of the SLA Management Customer Violation (Response Time) process of Network and IT Service products

• Warehouse Material Management

• Response Time on PLN CC 123 Services Jakarta ISO 9001 : 2015

British Standards Institution 2019 - 2022

Peristiwa Penting

Significant Event

1 Januari 2019 January 1, 2019

ICON+ meresmikan ICON+ Digital Academy di Kantor ICON+ Gandul. ICON+ Digital Academy merupakan format kantor yang mengusung tema Go Digital.

ICON+ inaugurates ICON+ Digital Academy at ICON+

Gandul Office. ICON+ Digital Academy is an office format that carries the theme Go Digital.

14 Februari 2019 February 14, 2019

ICON+ meresmikan ICON+ Digital Academy di Kantor ICON+ Gandul. ICON+ Digital Academy merupakan format kantor yang mengusung tema Go Digital.

ICON+ inaugurates ICON+ Digital Academy at ICON+

Gandul Office. ICON+ Digital Academy is an office format that carries the theme Go Digital.

8 - 10 Januari 2019 January 8 - 10, 2019 ICON+ menghelat seminar untuk para ICONErs

bertema “Unlocking The Better You”.

ICON+ holds a seminar for ICONErs with the theme

“Unlocking The Better You”.

17 Februari 2019 February 17, 2019 Guna meningkatkan pelayanan kepada pelanggan

PLN di Indonesia, ICON+ bekerjasama dengan Haleyora Power meluncurkan aplikasi Layanan Instalasi Listrik Pelanggan (ListriQu).

In order to improve services to PLN customers in Indonesia, ICON+ in collaboration with Haleyora Power launched the Customer Electrical Installation Service

Peristiwa Penting

Significant Events

26 Februari 2019 February 26, 2019

ICON+ mendapat penghargaan dari Pemerintah Kabupaten Wonosobo atas kontribusinya dalam pengembangan layanan telekomunikasi yang andal bagi kemajuan Kabupaten Wonosobo.

ICON+ received an award from the Government of Wonosobo Regency for its contribution in the development of reliable telecommunications services for the advancement of Wonosobo Regency.

28 – 29 Maret 2019 March 28-29, 2019

ICON+ menandatangani kesepakatan kerjasama dengan PT Lamong Energi Indonesia, cucu PT Pelindo III (Persero).

ICON+ signed a cooperation agreement with PT Lamong Energi Indonesia, a second-tier subsidiary of PT Pelindo III (Persero).

13 Maret 2019 March 13, 2019 ICON+ membuat produk Super Smart City sebagai salah satu produk baru yang diluncurkan oleh PLN, New Super Power 5.

ICON+ makes Super Smart City product as one of a new product launched by PLN, New Super Power 5.

25 April 2019 April 25, 2019 ICON+ meluncurkan AIRSale, aplikasi kasir

berbasis online di Makassar.

ICON+ launches AIRSale, an online cashier application based in Makassar.

10 Mei 2019 May 10, 2019

ICON+ menandatangani kerjasama pengembangan informasi teknologi, sistem informasi, dan komunikasi dengan LinkAja dan Bank Mandiri.

ICON+ signed an agreement on the development of information technology, information systems, and communication with LinkAja and Bank Mandiri.

26 Juni 2019 June 26, 2019

ICON+ hadirkan Internet Masuk Desa (Ides) di Provinsi Sumatera Selatan.

ICON+ presents Internet Entering Village (Ides) in South Sumatera Province.

20 Juni 2019 June 20, 2019 ICON+ menggelar soft launching dan sosialisasi produk

layanan Community of Netizen (Comnetz). Comnetz merupakan platform layanan internet yang dipasang di area terbuka serta dapat diakses oleh pengguna internet secara gratis seperti taman kota (alun-alun), stasiun, bandara, terminal, mal, hingga warung kopi.

ICON+ held a soft launching and dissemination of Community of Netizen (Comnetz) service products.

Comnetz is an internet service platform that is installed in an open area and can be accessed by free internet users such as in city parks (alun-alun), stations, airports, terminals, malls, to coffee shops.

Peristiwa Penting

Significant Events

10 Juli 2019 July 10, 2019

ICON+ menggelar launching Ides Cafe di Kecamatan Gantung, Belitung Timur.

ICON+ launches Ides Cafe in Gantung District, East Belitung.

27 Juli 2019 July 27, 2019

ICON+ mempersembahkan Smart Home dalam acara peluncuran program Green Smart Power oleh PLN Group yang terdiri dari PT PLN (Persero), PT PJB, PT PJB Services, dan ICON+).

ICON+ presents Smart Home at the launch of the Green Smart Power program by the PLN Group, which consists of PT PLN (Persero), PT PJB, PT PJB Services, and ICON+).

9 Juli 2019 July 9, 2019 ICON+ menandatangani kesepakatan kerjasama

dengan Perusahaan Umum Pembangunan Perumahan Nasional (Perumnas) guna mengembangkan Open Access di lokasi-lokasi Transit Oriented Development (TOD) Perumnas.

ICON+ signed a cooperation agreement with the National Housing Development Public Corporation (Perumnas) to develop Open Access at the Perumnas Transit Oriented Development (TOD) locations.

26 Juli 2019 July 26, 2019 Peresmian kantor baru ICON+

di Menara Jamsostek, Jakarta.

The inauguration of ICON+ new office in Menara Jamsostek, Jakarta.

21 Agustus 2019 August 21, 2019

ICON+ dan PT Taman Wisata Candi (TWC) sebagai pengelola Candi Borobudur, Prambangan, dan Ratu Boko menjalin kerjasama terkait multimedia dan keamanan.

ICON+ and PT Taman Wisata Candi (TWC) as the managers of Borobudur, Prambangan, and Ratu Boko Temples worked together on multimedia and security.

16 September 2019 September 16, 2019

ICON+ menandatangani nota kesepahaman dengan Badan Nasional Penanggulangan Bencana (BNPB) terkait penyelenggaraan sistem informasi, komunikasi, dan penanggulangan bencana diantaranya adalah pemulihan jaringan telekomunikasi di wilayah bencana dalam waktu cepat.

ICON+ signed a memorandum of understanding with the National Disaster Management Agency (BNPB) related to the implementation of information, communication and disaster management systems including the recovery of telecommunications networks in disaster areas in quick time.

10 September 2019 September 10, 2019 Peresmian Ides Cafe di Desa Sidayu Tojan, Klungkung, Bali dan Ides Cafe di Desa Budaya Pampang, Samarinda, Kalimantan Timur oleh Menteri BUMN Rini Soemarno.

The inauguration of Ides Cafe in Sidayu Tojan Village, Klungkung, Bali and Ides Cafe in Pampang Cultural Village, Samarinda, East Kalimantan by SOE Minister Rini Soemarno.

Peristiwa Penting

Significant Events

3 Oktober 2019 October 3, 2019

Syukuran ulang tahun ICON+ ke 19.

ICON+ 19th birthday celebration.

10 Oktober 2019 October 10, 2019

Peresmian Kadai Ides di Sawahlunto, Sumatera Barat.

Inauguration of Kedai Ides in Sawahlunto, West Sumatera.

9 Oktober 2019 October 9, 2019 ICON+ menandatangani MoU dengan Telkom

Jalin terkait pemanfaatan sarana Carrier neutral Data Center (CNDC) Neucentrix.

ICON+ signed an MoU with Telkom Jalin related to the use of Neucentrix Carrier neutral Data Center (CNDC) facilities.

15 November 2019 November 15, 2019

Peresmian Warung Ides di Kecamatan Sangatta Utara, Kutai Timur, Kalimantan Timur.

The inauguration of Warung Ides in Kecamatan Sangatta Utara, East Kutai, East Kalimantan.

11 November 2019 November 11, 2019 Peresmian Internet Desa di Desa Celikah,

Desa Tanjung Sejaro, dan Desa karang Binangun, Sumatera Selatan.

The inauguration of Village Internet in Celikah Village, Tanjung Sejaro Village, and Karang Binangun Village, South Sumatera.

Wilayah Operasional

Operational Area

SBU Medan

Jl. Jend. Gatot Subroto No. 198 Medan – Helvetia, Medan, 20123 Telp : 061 – 847 7983 Fax : 061 – 845 7458

SBU Palembang l. Demang Lebar Daun No 1782 Kel 20 Ilir D IV, Kec Ilir Tim I

Kantor Perwakilan Lampung Lampung Representative Oﬃce Komplek Perumahan GMP, Jalan Pulau Morotai Blok E No. 7 Kecamatan Sukabumi Bandar Lampung. Lampung

Kantor Perwakilan Serang Serang Representative Oﬃce Ruko Serang Trade Center Jalan Raya Serang – Cilegon.

Km. 3 No. 88, Drangong, Taktakan, Kota Serang, Banten 42162

Kantor Perwakilan Pontianak Pontianak Representative Oﬃce PT PLN (Persero) Area Pontianak Jl. Gusti Sulung Lelanang No. 3 (gedung 2) Kalimantan Barat Kantor Perwakilan Palangkaraya Palangkaraya Representative Oﬃce Jl. Cilik Riwut KM 3 Desa Bukit Tunggal Kecamatan Jekan Raya, Palangkaraya Kalimantan Tengah

Kantor Perwakilan Papua Papua Representative Oﬃce Jl. Raya Abepura No. 57 (dekat Kantor Kelurahaan Entrop) Jayapura, Papua

SBU Semarang

Jl. Setia Budi No. 96 Srondol Kulon Banyumanik, Semarang 50263 Phone : 024 – 7620576 Fax : 024-76403482

SBU Denpasar

Area Perkantoran PT PLN Pusharlis Jl. Gunung Mandalawangi No. 15 Tegal Harum Phone : 0361- 480 710

Fax : 0361- 480 731 SBU Makassar

Jl. DR. Sam Ratulangi No. 134/138 Kelurahan Mario Kecamatan Marisa Phone : 0411- 3681174

Fax : 0411- 3681175 Kantor Perwakilan Mamuju Mamuju Representative Oﬃce Jl. H. Andi Dai No. 50 Mamuju Sulawesi Barat

Kantor Perwakilan Ambon Ambon Representative Oﬃce Jl. Philip Latumahina No. 16 Kel. Honipopu, Sirimau Ambon, Maluku

Kantor Perwakilan Manado Manado Representative Oﬃce

PT PLN (Persero) Kantor Wilayah Sulutenggo Jl. Bethesda No. 32 Ranotana Sario Maando Sulawesi Utara

Kantor Perwakilan Gorontalo Gorontalo Representative Oﬃce PT PLN (Persero) area Gorontalo, Jl. Jenderal Sudirman No. 63 Kota Gorontalo Sulawesi Utara

Kantor Perwakilan Palu Palu Representative Oﬃce PT PLN (Persero) area Palu Jl. R.A. Kartini No.26 Kota Palu Sulawesi Tengah Kantor Perwakilan Banjarmasin

Banjarmasin Representative Oﬃce Jl. RO Ulin Banjar Baru Banjarmasin Kalimantan Selatan

SBU Pekanbaru Ruko Griya Satitri No 4-5

Jl. Soekarno – Hatta (Simpang Lampu Merah Ariﬁn Ahmad) Pekanbaru, Riau

Kantor Perwakilan Jambi Jambi Representative Oﬃce Komplek PLTD Pasar Jl. DR AK Gani Jambi

SBU Bandung Jl. Supratman No. 58, Bandung Jabar, 40121 Phone : 022 - 700 262 Fax : 022- 7203 742

SBU Surabaya PLN PIKITRING Jl. Ketintang Baru I (satu) No. 1-3 Surabaya Phone : 031- 8273399 Fax : 031- 8286611 Kantor Pusat

Head Oﬃce Kawasan PLN Cawang Jl. Mayjen Sutoyo No. 1, Cililitan, Jakarta Timur, 13640 Web : www.iconpln.co.id

SBU Jakarta Komp. PT PLN (Persero) Duren Tiga Gedung 12 Jl. Karang Kates Jakarta Selatan 12760

Kantor Perwakilan Lombok Lombok Representative Oﬃce

Jl. Indraloka 20, Cakranegara Selatan, Cakranegara, Kota Mataram – Nusa Tenggara Barat

Kantor Perwakilan Batam Batam Representative Oﬃce Perumahan Garden masyeba Blok I no, 1 Tanah Baloi Batam

Kepulauan Riau

Kantor Perwakilan Samarinda Samarinda Representative Oﬃce Jl. Damanhuri No. 3B, Samarinda, Kalimantan Timur

SBU Balikpapan Panin Tower Lantai 15

Jalan Jenderal Sudirman, Klandasan Ilir, Kota Balikpapan, 76113,

Kantor Perwakilan Yogyakarta Yogyakarta Representative Oﬃce Jalan Tunjung No. 15 Yogyakarta Daerah Istimewa Yogyakarta Kantor Perwakilan Bangka Belitung

Bangka Belitung Representative Oﬃce JL. Raya Koba RT 020 RW 007 Kelurahan Dul, Kecamatan Pangkalan Baru, Kabupaten Bangka Tengah

Kantor Perwakilan Malang Malang Representative Oﬃce Jl. Sumbing No.39, Kauman Klojen, Kota Malang Kantor Perwakilan Purwokerto

Purwokerto Representative Oﬃce PLN UPT Purwokerto Kantor Perwakilan Jababeka

Jababeka Representative Oﬃce Capitol Business Park Unit 2 Q Jababeka Center Park Cikarang Jawa Barat

Kantor Perwakilan Jember Jember Representative Oﬃce PLN UPT Jember

Kantor Perwakilan Kupang Kupang Representative Oﬃce Jln. Raya RCTI No. 5, RT/RW. 011/006, Kel. Bello, Kec. Maulafa,

Kota Kupang, Nusa Tenggara Timur Kantor Perwakilan Padang

Padang Representative Oﬃce Gedung PLN Wilayah Sumatera Barat Jl. Wahidin No.8 Padang, 25121

Kantor Pusat (Head Oﬃce)

Kantor Perwakilan (Representative Oﬃce)

Kantor Regional (Regional Oﬃce) Kantor Operasional & Korespondensi (Operational & Correspondence Oﬃce) Kantor Perwakilan Aceh

Aceh Representative Oﬃce Jalan Tgk H Mohd Daud Beureu'eh No. 172 Keramat Aceh Kuta Alam Banda Aceh DI Aceh

Kantor Operasional Operational Oﬃce Jl. PLN EHV Gandul Cinere Depok Jawa Barat Telp : 021 – 753 2488 Fax : 021 – 754 1259 Gd. Menara Jamsostek,

lt. 15 -17, Tower B Selatan Jl. Gatot Subroto No.Kav.38, RT.6/RW.1, Kuningan Barat, Kec. Mampang Prapatan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, 12710

Kantor Korespondensi Correspondence Oﬃce Jl. KH. Abdul Rochim No. 1, Kuningan Barat Jakarta Selatan, DKI Jakarta 12710 Telp : 021 – 525 3019 Fax : 021 – 525 3659 Email : [email protected]