Shaping a Resilient Digital Values Foundation
Tinjauan Perekonomian dan Industri
Laporan Bank Dunia dengan tajuk Global Economic Prospects menyebutkan ekonomi dunia tahun 2019 hanya mampu tumbuh 2,4%, lebih rendah dibandingkan dengan tahun 2018 maupun proyeksi sebelumnya.
Kendati demikian, Bank Dunia memperkirakan perekonomian global akan pulih dengan angka pertumbuhan 2,5% di tahun 2020. Hal ini disebabkan oleh ketegangan perang dagang yang berangsur mereda seiring dengan negosiasi bilateral antara Amerika Serikat dan Cina yang dimulai sejak Oktober 2019.
Kondisi perekonomian global yang masih tertekan tersebut juga berpengaruh secara domestik. Badan Pusat Statistik (BPS) merilis data pertumbuhan ekonomi Indonesia sepanjang tahun 2019 tumbuh di angka 5,02%.
Kondisi yang kurang menggembirakan di tahun 2019 bahkan berlanjut lebih buruk di tahun berikutnya. Yaitu di saat dunia memasuki tahun 2020 yang disambut resesi terburuk dalam delapan dekade terakhir, disebabkan oleh pandemi COVID-19 yang melanda seluruh dunia sejak akhir Januari 2020 yang berdampak besar pada aktivitas ekonomi.
Economic and Industrial Overview
The World Bank report entitled Global Economic Prospects states that the world economy in 2019 will only be able to grow 2.4%, lower than in 2018 and previous projections. However, the World Bank predicts that the global economy will recover with a growth rate of 2.5% in 2020. This is due to trade war tensions that gradually eased along with bilateral negotiations between the United States and China, which began in October 2019.
The depressed global economic conditions also had an impact domestically. The Statistics Indonesia (BPS) released data on Indonesia’s economic growth throughout 2019 was growing at 5.02%. The less encouraging conditions in 2019 continued to be even worse in the following year. As the world enters 2020, it was greeted by the worst recession in eight decades due to the COVID-19 pandemic that has hit the whole world since the end of January 2020, which had a major impact on economic activities.
Pemegang Saham dan Pemangku Kepentingan yang kami hormati,
Puji syukur kita panjatkan kepada Tuhan Yang Maha Esa, karena berkat rahmat dan petunjuk-Nya kita mampu melalui periode yang penuh tantangan di tahun 2019 dengan hasil menggembirakan. Pada kesempatan ini, perkenankanlah kami menyampaikan laporan hasil kinerja Perusahaan sebagaimana disajikan dalam Laporan
Tahunan PT Indonesia Comnets Plus (ICON+) untuk Tahun Buku 2019.
Dear Valued Shareholders and Stakeholders,
All praise to God Almighty, solely due to His grace and guidance we are able to go through a challenging period of 2019 with exhilarating achievements. On this occasion, do allow us to submit report on the Company’s performance results as
presented in the Annual Report of PT Indonesia Comnets Plus (ICON+) for the 2019 Fiscal Year.
Sementara itu di sektor industri kelistrikan nasional menunjukkan pertumbuhan yang dinamis. Berdasarkan data PLN (Persero), realisasi penjualan listrik terus meningkat dari 202.845 GWh menjadi 245.518 GWh dengan tingkat pertumbuhan tahunan majemuk (Compound Annual Growth Rate/CAGR) mencapai 5%. Pada tahun 2019 rasio elektrifikasi (RE) nasional (rumah tangga pelanggan PLN dan non-PLN) tercapai sebesar 98,89%. Pemerintah menargetkan RE seluruh Indonesia mencapai 100% di tahun 2020.
Demi mencapai hal tersebut maka diperlukan penambahan rata-rata sekitar 870.000 rumah tangga berlistrik per tahun. Adapun untuk mempertahankan RE tetap 100%, diperlukan penambahan rata-rata 560.000 rumah tangga berlistrik per tahun dari 2021 hingga 2038.
Sedangkan di sektor telekomunikasi memperlihatkan perkembangan yang menggembirakan. Peningkatan aktivitas ekonomi digital di masyarakat Indonesia berdampak pada perubahan besar dalam kegiatan di seluruh aspek ekonomi, tak terkecuali dalam industri telekomunikasi. Tahun 2019, Industri telekomunikasi berkembang sangat pesat dengan persaingan cukup berat.
Pertumbuhan telekomunikasi juga diwarnai pergeseran layanan dari voice dan SMS ke layanan data. Tren pergeseran tersebut mendorong tumbuhnya pelanggan fixed dan mobile broadband serta meningkatnya penggunaan layanan data. Selain itu, pertumbuhan industri telekomunikasi juga tak lepas dari berkembangnya segmen youth, penetrasi smartphone yang semakin meluas, terutama ketersediaan smartphone dengan harga yang murah.
Meanwhile, the national electricity industry sector shows dynamic growth. Based on data from PLN (Persero), the realization of electricity sales continued to increase from 202,845 GWh to 245,518 GWh with a compound annual growth rate (CAGR) reaching 5%. In 2019, the national electrification ratio (RE) of PLN and non-PLN customer households reached 98.89%. The government is targeting RE throughout Indonesia to reach 100% by 2020.
In order to achieve this, an average addition of around 870,000 electrified households is required per year. Meanwhile, to maintain RE at 100%, it is necessary to add an average of 560,000 electrified households per year from 2021 to 2038.
In the meantime, the telecommunications sector has shown encouraging developments. The surge in digital economic activities in Indonesian society has resulted major changes in all aspects of the economic activities, including the telecommunications industry. In 2019, the telecommunications industry is developing very rapidly with tough competition. Telecommunication growth was also marked by a shift in services from voice and SMS to data services. This shifting trend is driving the growth of fixed and mobile broadband subscribers as well as increasing usage of data services. In addition, the growth of the telecommunications industry is also inseparable from the development of the youth segment, the increasingly widespread penetration of smartphones, especially the accessibility of smartphones at
493,10
510,70
3,67
Penghasilan Komprehensif Comprehensive Income
Laba Tahun Berjalan Profit for the Year
Total Aset Total Assets
8,29%
15,44%
18,60%
Rp
Rp
Miliar |Billion
Miliar | Billion
Triliun | Trillion
2,53
Pendapatan | Revenues
16,81%
Rp Triliun | Trillion
Rp
Memasuki tahun 2020, pandemi covid-19 menyebar hingga seluruh dunia.
Pembatasan mobilitas masyarakat diberlakukan seiring dengan imbauan
#dirumahsaja oleh Pemerintah. Beberapa industri terpukul dengan hadirnya pandemi ini. Namun, pandemi Covid-19 diyakini sebagai momentum yang tepat untuk memacu transformasi digital bagi seluruh sektor. Hal ini menjadikan prospek industri digital cerah di era Covid-19 terlebih lagi di tahun-tahun mendatang.
Tantangan dan Kendala yang Dihadapi
Pada tahun 2019 kami menghadapi tantangan terkait faktor eksternal antara lain pergeseran model bisnis menuju sharing ekonomi multi industri yang mendisrupsi model bisnis eksisting hingga pengaruh dari perilaku konsumtif yang menciptakan peluang pertumbuhan data dan pengembangan platform market place. Hal tersebut menjadi pemacu bagi kami untuk membuka peluang dalam pengembangan bisnis baru.
Di samping itu faktor eksternal lainnya terkait pada perkembangan Smart System (home, building, city, dan IoT), pertukaran data yang tinggi dan online system memerlukan cloud computing berbasis distributed data center, hingga sistem digital yang memerlukan sistem keamanan yang andal.
Entering 2020, the Covid-19 pandemic has spread throughout the world.
Restrictions on community mobility were imposed in line with the #dirumahsaja (#stayathome) appeal by the Government. Several industries have been hit hard by the presence of this pandemic. However, the Covid-19 pandemic is believed to be the right momentum to spur digital transformation for all sectors.
This makes the prospects for the digital industry bright in the Covid-19 era, especially in the years to come.
Challenges and Constraints Faced
In 2019, we faced challenges related to external factors, including a shift in the business model towards a multi-industry sharing economy that disrupts the existing business model, to the influence of consumptive behavior that creates opportunities for data growth and the development of market place platform. It became a driver for us to open up opportunities in new business development.
Apart from other external factors related to the development of Smart Systems (home, building, city, and IoT), high data exchange and online systems require cloud computing based on distributed data centers, to digital systems that require reliable security systems.
696,23
13,90 %
19,64 % 2,59
Laba Usaha Operating Income
Return on Assets
Return on Equity Total Ekuitas Total Equity
7,85%
23,41%
Rp
Rp
Miliar | Billion
Triliun | Trillion
Pada faktor internal Perusahaan, tantangan yang kami hadapi terkait pada kebutuhan perubahan portfolio produk korporat dari traditional telco menjadi smart dan digital services, kebutuhan perluasan coverage dan capacity readiness dari kota-kota besar menjadi skala nasional (sampai kecamatan/ desa), serta adanya perubahan corporate business culture menjadi service business culture.
Di samping itu juga terdapat tantangan untuk mendukung induk Perusahaan agar tumbuh semakin solid serta mengikuti perkembangan bisnis PLN (smart grid, power market, rooftop cell, dan 2 ways-meter). Hal tersebut menjadi tantangan kami untuk meningkatkan peran bukan hanya menjadi enabler tetapi menjadi driver dalam proses digitalisasi bagi PLN Group.
Inisiatif Strategis
Kami telah mengkaji serta mengevaluasi semua perkembangan dan dinamika industri yang terjadi di tahun 2019 serta pengaruhnya terhadap Perusahaan.
Kajian tersebut menghasilkan rekomendasi kebijakan dan langkah strategis yang dilakukan untuk mencapai sasaran dan target kinerja Perusahaan.
Sepanjang tahun 2019, kami melakukan 4 (empat) langkah sasaran strategis, yaitu:
Pertama, Service and Solution Readiness melalui perluasan coverage nasional sampai level kecamatan, meningkatkan densitas POP melalui program All PLN Aparatus Connected (APAC), serta melakukan kolaborasi pemasaran dengan kawasan dan area eksklusif. Selain itu, dengan capacity lead melalui peningkatan jaringan backbone antar kota dan antar pulau.
Kedua, Services Reliability yaitu dengan meningkatkan Reliability dan Security Network, Data Center melalui Redudansi POP, Peremajaan Sistem, Power System Reliability (PSR) dan NOC Regional.
Ketiga, Customer PLN Connected, digitalisasi PLN melalui pengembangan aplikasi, penyediaan infrastruktur, metering system serta Roadmap to Big Data Analytics.
Keempat, ICON+ Disruptive Innovation melalui pengembangan portofolio baru: Layanan Smart Services, Platform Market Place (e-Commerce), Digital Payment, Platform Solusi Pasar Publik (multi segment dan multi services).
On the Company’s internal factors, the challenges we face are related to the need for changes in the corporate product portfolio from traditional telco to smart and digital services, the need for expanding coverage and capacity readiness from big cities to national scales (up to sub-districts/villages), as well as changes in corporate business culture becomes a service business culture.
In addition, there are challenges to support the holding company to grow more and more solid, as well as to keep up with the development of PLN’s business (smart grid, power market, rooftop cell, and 2 ways-meter). It becomes our challenge to increase the role of not only as an enabler but became a driver in the digitization process for PLN Group.
Strategic Initiatives
We have studied and evaluated all industrial developments and dynamics that occurred in 2019, as well as their impact on the Company. The study resulted in policy recommendations and strategic steps to be taken to achieve the Company’s performance goals and targets.
Throughout 2019, we conducted 4 (four) strategic goals steps, they are:
First: Service and Solution Readiness, through expanding national coverage to the sub-district level, increasing POP density through the All PLN Connected Apparatus (APAC) program, and conducting marketing collaborations with regions and exclusive areas. In addition, with capacity lead through increased inter-city and inter-island backbone networks.
Second: Services Reliability, by increasing the Reliability and Security Network, Data Center through POP Redundancy, System Rejuvenation, Power System Reliability (PSR) and Regional NOCs.
Third: PLN Connected Customers, PLN digitization through application development, provision of infrastructure, and metering systems, as well as the Roadmap to Big Data Analytics.
Fourth: ICON+ Disruptive Innovation, through the development of new portfolios: Smart Services, Market Place Platform (e-Commerce), Digital Payment, Public Market Solution Platform (multi segment and multi services).
Inisiatif strategis yang telah kami laksanakan antara lain perluasan coverage jaringan yang telah terbangun local link antar pulau Maluku (Ambon) ke Sulawesi Selatan (Makassar), menyusul Makassar ke Kendari dan Kendari ke Bau-bau, jalur Tomoni (Sulawesi Tengah) ke Kendari (Sulawesi Tenggara) serta pengembangan inisiatif digital marketplace melalui aplikasi AIRLis dan AIRBizz. Hingga akhir tahun 2019, proses finalisasi inisiatif dan program strategis telah selesai dilaksanakan.
Analisis atas Kinerja Perusahaan
Melalui berbagai upaya dan inisiatif strategis yang kami paparkan di atas, kami bersyukur bahwa ICON+
di tahun 2019 masih mampu memberikan kinerja yang menggembirakan baik dari sisi operasional maupun keuangan sebagaimana dapat kami paparkan berikut ini:
Jumlah aset ICON+ tahun 2019 tercatat sebesar Rp3,67 triliun, tumbuh 18,60% atau sebesar Rp576,22 miliar dibandingkan tahun 2018 yang sebesar Rp3,10 triliun.
Peningkatan ini didorong oleh aset lancar dan aset tidak lancar Perusahaan yang masing-masing tumbuh 6,35%
dan 34,18%.
Ekuitas ICON+ di tahun 2019 tercatat sebesar Rp2,60 triliun, mengalami peningkatan 23,41% dibandingkan tahun 2018 yang sebesar Rp2,11 triliun. Peningkatan ini didorong oleh tumbuhnya saldo laba Perusahaan.
ICON+ kembali mencatatkan pertumbuhan laba tahun berjalan sebesar 15,44% dari Rp442,38 miliar di tahun 2018 menjadi Rp510,70 miliar di tahun 2019. Hal ini tak lepas dari tumbuhnya pendapatan Perusahaan sebesar 16,81% menjadi Rp2,53 triliun di tahun 2019.
Jumlah penghasilan komprehensif Perusahaan di 2019 turut tumbuh 8,29% menjadi Rp493,10 miliar dari semula Rp455,37 miliar di tahun 2018.
384
Jumlah Pelanggan Baru Number of New Customers
21
Kinerja Penyambungan Pelanggan Baru
Connection Performance of New Customers Hari | Days
The strategic initiatives that we have conducted include the expansion of network coverage that has built local links between the islands of Maluku (Ambon) to South Sulawesi (Makassar), following Makassar to Kendari and Kendari to Bau-Bau, as well as the Tomoni route (Central Sulawesi) to Kendari ( Southeast Sulawesi) as well as the development of digital marketplace initiatives through the AIRLis and AIRBizz applications. Until the end of 2019, the process of finalizing strategic initiatives and programs has been completed.
Analysis of Company Performance
Through the various strategic efforts and initiatives that we mentioned earlier, we are grateful that in 2019, ICON+ is still able to provide encouraging performance both from operational and financial side, as we elaborate below:
The total assets of ICON+ in 2019 were recorded at Rp3.67 trillion, growing 18.60% or Rp576.22 billion compared to 2018 that amounted Rp3.10 trillion. This increase was driven by the Company’s current and non-current assets, which grew 6.35% and 34.18%, respectively.
ICON+ equity in 2019 was recorded at Rp2.60 trillion, an increase of 23.41% compared to 2018 that amounted Rp2.11 trillion. This increase was driven by the growth in the Company’s retained earnings.
Once again, ICON+ recorded a profit growth for the current year of 15.44% from Rp442.38 billion in 2018 to Rp510.70 billion in 2019. This is inseparable from the growth of the Company’s revenue by 16.81% to Rp2.53 trillion in 2019.
The total comprehensive income of the Company in 2019 also grew 8.29% to Rp493.10 billion from the original Rp455.37 billion in 2018.
Pelanggan Customers
Prospek Usaha
Perekonomian dunia di tahun 2020 diperkirakan masih akan menghadapi tantangan serius menyusul adanya wabah penyakit yang ditimbulkan oleh virus Covid-19.
Situasi tersebut akan membayangi perekonomian nasional dalam tekanan yang tidak ringan. Sebagaimana dilaporkan oleh Menteri Keuangan RI, pertumbuhan ekonomi nasional di tahun 2020 diperkirakan minus 0,4%.
Kondisi demikian tentu akan berpengaruh terhadap kinerja ICON+. Namun demikian, manajemen telah mengantisipasinya melalui berbagai kajian-kajian yang telah dituangkan dalam Rencana Kerja dan Anggaran Perusahaan (RKAP) tahun 2020.
Seraya tetap mengedepankan optimisme yang diikuti oleh berbagai langkah efisiensi operasi bisnis. Kami tetap meyakini bahwa usaha yang dijalankan oleh ICON+
tetap akan tumbuh secara berkelanjutan.
Penerapan Tata Kelola Perusahaan
Penerapan Tata Kelola Perusahaan yang Baik (Good Corporate Governance-GCG), yang didorong dengan skema kesinambungan bisnis dapat meningkatkan efektivitas pengelolaan Perusahaan, guna mendukung keberhasilan pencapaian sasaran dan tujuan Perusahaan.
Hal tersebut dapat dibuktikan dari hasil kinerja yang memuaskan dan diakui oleh pihak eksternal, yaitu berupa peringkat kedua kategori Tata Kelola Perusahaan Terbaik dalam penghargaan Anugerah BUMN 2019,
hasil assessment GCG Perusahaan tahun 2019 juga memperoleh skor 92,59 dengan predikat “sangat baik”, serta Tingkat Kesehatan Perusahaan berada di kategori AA dengan nilai 90,24.
Business Prospect
It is estimated that the world economy in 2020 will still face serious challenges following the outbreak of the disease caused by the Covid-19 virus. This situation will overshadow the national economy under intense pressure. As reported by the Minister of Finance of the Republic of Indonesia, the national economic growth in 2020 is estimated to be minus 0.4%.
This condition will certainly affect the performance of ICON+. However, the management has anticipated it through various studies that have been outlined in the 2020 Company Work Plan and Budget (RKAP).
While still prioritizing optimism followed by various efficiency measures in business operations, we believe that ICON+ business will continue to grow in a sustainable manner.
Implementation of Good Corporate Governance
The implementation of Good Corporate Governance (GCG), which is driven by a business continuity scheme, can increase the effectiveness of the Company’s management, in order to support the successful achievement of the Company’s goals and objectives. This can be proven from the satisfactory performance results and recognized by external parties, ICON+ came in second place on the Best Corporate Governance category in the 2019 BUMN Award, the results of the 2019 Corporate GCG assessment also received a score of 92.59 with the predicate “very good”, and The Company’s health level is in the AA category with a score of 90.24.
23.447
Aktivasi Jaringan dan Jasa Telekomunikasi Segmen Publik Network Activation and Public Segment of Telecommunications Services
Permintaan
Order
6.212
Aktivasi Jaringan dan Jasa Telekomunikasi Segmen Ketenagalistrikan
Network Activation and Electricity Segment Permintaan Order
Transformasi yang dilakukan ICON+ sejak 2017 telah meningkatkan pertumbuhan performance financial Perusahaan dengan pertumbuhan rata-rata industri mencapai 18%. Pertumbuhan bisnis paling besar yang diperoleh ICON+ berasal dari market eksternal dan market digital. Namun sebagai entitas anak PLN (Persero), ICON+ tetap memberikan layanan prioritas kepada PLN sebagai induk perusahaan guna menciptakan nilai tambah bagi PLN Group.
Pengelolaan Sumber Daya Manusia
ICON+ secara berkesinambungan meningkatkan pengelolaan Sumber Daya Manusia (SDM) guna mendukung tercapainya produktivitas Perusahaan dalam menghadapi perkembangan industri bisnis. Tahun 2019 ini, ICON+ menerapkan program budaya unggul dengan tema “Meningkatkan Engagement Pegawai Melalui Upaya Program Budaya New Way of Act &
Thinking, Top Leaders Involvement dan Business &
Corporate Innovation.”
Berbagai program Budaya Unggul dilakukan di tahun 2019, hal tersebut diterapkan dengan tujuan menciptakan lingkungan kerja yang mendukung produktivitas karyawan, saling mendukung antar sesama karyawan maupun antar unit kerja, serta meningkatkan engagement pegawai untuk mendukung produktivitas organisasi.
Program budaya unggul menjadikan Perusahaan memiliki nilai yang lebih serta didukung oleh SDM yang kompeten, berdaya saing, memiliki integritas dalam mendukung tercapainya tujuan visi dan misi Perusahaan.
Tanggung Jawab Sosial Perusahaan
Di bidang Tanggung Jawab Sosial Perusahaan (Corporate Social Responsibility-CSR), sepanjang tahun 2019 ICON+ memfokuskan kepada inisiatif terkait lingkungan yang meliputi gaya hidup sehat dan bersih;
hemat energi; hemat kertas; hemat air; serta kegiatan sosial kemasyarakatan berupa Program Kemitraan dan Bina Lingkungan (PKBL). Program tersebut telah berjalan dengan baik dan mengalami peningkatan, hal ini dapat diukur salah satunya melalui peningkatan anggaran yang telah dikeluarkan Perusahaan.
The transformation conducted by ICON+ since 2017 has increased the Company’s financial performance growth with an industry average growth of 18%. The biggest business growth obtained by ICON+ comes from the external market and the digital market. However, as a subsidiary of PLN (Persero), ICON+ still provides priority services to PLN as the holding company in order to create added value for the PLN Group.
Human Resources Management
ICON+ continuously improves the management of Human Resources (HR) to support the achievement of the Company’s productivity in facing the development of the business industry. In 2019, ICON+ implemented excellence culture program with the theme “Increasing Employee Engagement through the Efforts of the New Way of Act & Thinking Cultural Program, Top Leaders Involvement and Business & Corporate Innovation.”
Various Excellence Culture programs were performed in 2019, with the aim of creating a work environment that supports employee productivity, mutual support between fellow employees and work units, and increases employee engagement to support organizational productivity.
The excellence culture program gives the Company more values and is supported by HR who are competent, competitive, have integrity in supporting the achievement of the objectives of the Company’s vision and mission.
Corporate Social Responsibility
In the field of Corporate Social Responsibility (CSR), throughout 2019 ICON+ focused on initiatives related to the environment that included a healthy and clean lifestyle; energy saving; paper saving; water saving;
and social activities in the form of the Partnership and Community Development Program (PKBL). The program has been running well and has increased, one of which can be measured through the increase in the budget that has been issued by the Company.