• Tidak ada hasil yang ditemukan

183 bibliography

N/A
N/A
Protected

Academic year: 2024

Membagikan "183 bibliography"

Copied!
18
0
0

Teks penuh

(1)

183

BIBLIOGRAPHY

Abdullah, M. M. B., Uli, J., & Tari, J. J. (2008). The influence of soft factors on quality improvement and performance: perceptions from managers.

The TOM Journal, Vol. 20. (5), pp. 436-52.

Abdullah. M. M. B., Ahmed, Z. A., & Ismail, A. (2008). The Importance of Soft Factors for Quality Improvement. International Journal of Business and Alanagement, Vol. 3. (12).

Abdullatef Aced, (2006). The requirements of total quality management implementation in Yemen industrial environment. Doctorate thesis.

Una Darman University. Sudan. In Arabic

Adam, E. E. (1994). Alternative quality improvement practices and organization performance. Journal of Operations Management. 12. (1):

27-44

Ahire, S. L., Golhar, D. Y., & Waller. M. A. (1996). Development and validation of TQM implementation constructs". Decision Sciences. 27 (1): 23-56.

Al-Khawaldch, K. and Sloan, T. (2007). Continuous improvement in manufacturing companies in Jordan. The International Journal of

Technology Management, Vol. 37 No. 3-4, pp. 323-31.

Allen, J., Jimmieson, N. L., Bordia, P., & Inner, B. E. (2007). Uncertainty during organizational change: Managing perceptions through communication. Journal of Change Management, 7(2), 187-210.

Al-Motwakil, Y. (1998). The Economic Reforming and the Hole of the National Resources, The Second Economic Conference of Yemen, Sana'a, Al- Thawabit Publications, in Arabic.

Alzamany, Y., Dulaimi, M., Hoddell., S& Savage., B. (2002). The culture acceptability of EBEM in Yemen". Managerial Auditing Journal. 17 (9): 568-575.

Amundson, S. D. (1998). Relationships between theory-driven empirical research in operations management and other disciplines. Journal of Operations Management, 16, pp. 341- 359

(2)

184

Andersen, H. V., Lawrie, G., & Savic, N. (2004). Effective quality management through third generation balanced scorecard. International Journal of Productivity and Performance Management, 53,1-20.

Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin. Vol. 103. (3): pp. 411-423.

Anderson, J. C., Rungtusanatham, M., and Schroeder, R. G. (1994) A theory of quality management underlying the Deming management method, Academy of Management Review, 19 (3), pp. 472-509.

Anderson J. C., Rungtusanatham, M., Schroeder, R., & Devaraj, S. (1995). A path analytic model of a theory of quality management underlying the

Deming management method; Preliminary empirical findings.

Decision Sciences. Vol. 26 (5): pp. 637-658.

Antony, J., Kumar, M., & Clio., B. R. (2007). Six sigma in service organizations: Benefits, challenges and difficulties, common myths, empirical observations and success factors. The International Journal of Quality & Reliability Management. 24. (3): 294 311

Antony, J., Fergusson, C., Waraood, S. and Tsang, H. Y. (2004). Comparing total quality management success factors in UK manufacturing and service industries: some key findings from survey. Journal of Advances in Management Research. Vol. 1 No. 2, pp. 32-45.

Antony J, K. Leung &G Knowles. 2002. "Critical Success factors of TQM Implementation in Hong Kong Industries". International Journal of quality & reliability managemen. Vol. 19. (5): pp551-566.

Anwar, S. A., & Jabnoun, N. (2006). The development of a contingency model relating national culture to total quality management. International Journal of Management. Vol. 23 No. 2, pp. 272-80.

Armstrong, M. (2006). Strategic Human Resource Management: A guide to action. (3rd ed. ). Philadelphia.

Atkinson, C. (1994), Continuous improvement: the ingredients of change.

International Journal of Contemporary Hospitality Management. Vol.

6 No. 2, pp. 6-8.

(3)

185

Augsdorfer, P. and Harding, R. (1995). Changing competitive forces in Europe:

improvement in a sample of French, German and British companies.

European Business Review, Vol. 95 No. 4, pp. 3-9.

Badri, M., ýC, David, D. (1995). A study of measurement the critical factors of quality management. International Journal of quality & reliability management. 12. (2): pp. 36-53.

Baron, R. M. & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Pst"chology. Vol. 51. (6): 1173-1182.

Band, W. A. (1991), Creating Value for Customers, Wiley, New York, NY.

Bass, B. M. (1997). Does the transactional-transformational leadership paradigm transcend organizational and national boundaries? American

Psychologist, 52,130-139.

Bhuivan, N. and Baghel, A. (2005). An overview of continuous improvement:

from the past to the present", Management Decision Journal, Vol. 43 No. 5, pp. 761-71.

Black, S. A. & Porter, L. J. (1996). Identification of the critical factors of TQM.

Decision Sciences. Vol. 27. (1): pp. 1-21

Boaden, R. J. (1997). What is total quality management and does it matter?

Total Quality Management, 8,153-171.

Bolboaca S. D., Jantschi, L. (2006). Pearson Versus Spearman, Kendall's TauCorrelation Analysis on Structure Activity Relationships of

Biologic Compounds. Leonardo Journal of Sciences. 9: 179-200.

Bollen, K. A. (1989). tructural equations with latent variable. New York: John Wiley & Sons.

Boon, O. K., & Arumugain, V. (2005). Does soft TQM predict employees' attitudes. The TQM Magazine. Vol. 17. (3): pp. 279-289.

(4)

186

Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000). Designing implementing and updating performance measurement systems.

International Journal of Operations & Production Management, Vol.

20 No. 7, pp. 754-71.

Brah, S. A., and Tee, S. S. L. (2002). Relationship between TQM and performance of Singapore companies. International Journal of Quality

& Reliability- Management, Vol. 19 No. 4, pp. 356-79

Brown, T. (2006) Confirmatory factor analysis for applied research. New York:

The Guilford Press, pp. 5-71.

Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed. ). Mahwah, NJ: Erlbaum.

Conca, F. Llopis, J., & Tari, J. J. (2004). Development of a measure to assess quality management in certified firms. European Journal of Operational Research. Vol. 156. (3): pp. 683-97

Crawford, J., & Lok, P. (2004). The effect of organizational culture and leadership style on job satisfaction and organizational commitment: a cross-national comparison. The Journal of Management Development, 23,321 -338.

Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests.

Psvchometrika, Vol. 16. (3): September, pp. 297-334

Crosby, P. B. (979). Quality Is Free. New York: McGraw-Hill.

Curry, A. & Kadasah, N. (2002). Focusing on key elements of TQM- evaluation for sustainability. The TQM Magazine. Vol. 14. (4): pp.

207-216.

Dahlgaard, Jens J., and Park S. (2006) Lean production, six sigma quality, TQM and company culture. The TQM Magazine, Vol. 18, No. 3, pp 263 -2 8

1.

Dale, B. G. & Duncalf, A. J. (1985). Quality-related decision making: A study in six British companies. International Journal of Operations and Production Management. Vol 5. (1): 15-25

(5)

187

Dale, B., Wu, P., Zairi, M., Williams, A., & Wiele. T. (2001). Total quality management and theory: An exploratory study of contribution. Total quality management, Vol. 12, No. 4,439- 449.

Dean, J. W., Jr. & Bowen, D. E. (1994). Management theory and total quality:

Improving research and practice through theory development.

Acadennv of'Management Review, Vol. 19 No. 3, pp. 392-418.

Davison, S., Gordon, J. L., and Robison, J. A. (2005). Studying continuous improvement from a knowledge perspective. Knowledge-Based Sistems, Vol. 18 Nos 4-5, pp. 197-206.

Deming Prize. (1996). Guide for Overseas Companies. Tokyo, Japan: Union of Japanese Scientists and Engineers.

Deming, W. E. (1982). Quality, Productivity and Competitive Position. MIT Center for Advanced Engineering Study, Cambridge, MA

Deming, W. E. (1986). Out of Crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge, MA.

Dcmirbag, M., Tatoglu, E., Tekinkus. M., & Zairn. S. (2006). An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. Journal of Manufacturing

Technology Management. Vol. 17. (6): pp. 829-47.

Dick, G. P. M (2000). ISO 9000 certification benefits, reality or myth. The TQM Magazine, 12 (6), 365-371.

Dow, D., Samson, D., & Ford, S. (1999). Exploding the myth: Do all quality management practices contribute to superior quality performance?.

Production and Operations Management 8 (1): 1-27.

Dyer, J. H. & Ouchi, W. G. (1993). Japanese style business partnerships: giving companies a competitive edge. Sloan Management Review, 35(1), 51- 63.

Dwyer, G. (2002). Quality management initiatives and people management strategies: The need for integration in the new millennium in an Irish context. International Journal of Quality & Reliability Management,

19,529-539.

(6)

188

Ebrahimpour, M. & Lee. S. M. (1988). Quality management practices of American and Japanese electronic firms in the United States.

Production and Inventory Management Journal. 29. (4): 28-3 1

Ebrahimpour, M., & Johnson, J. L. (1992). Quality, vendor evaluation and organizational performance: A comparison of U. S. and Japanese firms.

Journal of Business Research. 25.129-142

Economic and Social Commission for Western Asia (2006). Economic and Social Council, United Nations

Edwards, R. & Sohal, A. S. (2003). The human side of introducing total quality management: two case studies from Australia. International Journal of Manpower. Vol. 24. (5): pp. 551-67.

Ehigie, B. 0., & McAndrew, E. B. (2005). Innovation, diffusion and adoption of total quality management (TQM). Management Decision, 43,925- 940.

European Foundation for Quality Management. (1994). Self-Assessment Based on the European Model for Total Quality Management: Guidelines for

Identifying and Addressing Business Excellence Issues, Brussels, Belgium.

Fening, F. A., Pesakovic, G. and Amaria, P. (2008). Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana. International Journal of

Quality & Reliability Management. Vol. 25 No. 7, pp. 694-708

Feigenbaum, A. V. (1991). Total Quality Control, Third edition, New York:

McGraw-Hill.

Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience, Journal of Marketing, Vol. 56, pp. 6-21.

Fotopoulos, C. B. & Psomas, E. L. (2009). The impact of "soft" and "hard" TQM elements on quality management results. International Journal of Quality & Reliability Management. Vol. 26. (2): pp. 150-163.

(7)

189

Fotopoulos, C. V., Kafetzopoulos, D. P. & Psomas, E. L. (2009) Assessing the critical factors and their impact on the effective implementation of a food safety management system. International Journal of Quality &

Reliability Management. Vol. 26. (9): pp. 894-910.

Flynn, B. B., Schroeder, R. G.. & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument.

Journal of Operations Management. Vol. 11. pp. 339-366.

Flynn, B. B., Schroeder, R. G.. & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage.

Decision Sciences. Vol. 26. (5): pp. 659-691.

Fryer, K. J., Antony, J. and Douglas, A. (2007). Critical success factors of continuous improvement in the public sector. The TQM Magazine, Vol. 9 No. 5, pp. 497-517.

Fynes, B. & Voss, C. (2001). A path analytic model of quality practices, quality performance and business performance. Production and Operations Management. Vol. 10 (4): pp. 494-513

Gadenne, D. & Sharma, B. (2009). An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm Performance. International Journal of Quality & Reliability Management. Vol. 26. (9): pp. 865-880.

Garg, D., Garg, T. K. and Kumar, R. (2005). Perspectives of TQM in Indian industries. Productivity, Vol. 45 No. 4, pp. 634-41

Garvin, D. A. (1986). Quality problems, policies and attitudes in the United States and Japan: An exploratory study. Academy of Management Journal. 29: 653-673.

Giles, E. & Williams, R. (1991). Can the personnel department survive quality management? Personnel Management, April, pp. 28-33.

Ghobadian, A, Liu, J., Gallear, D., & Woo, H. (1996). Strategies for Integrating Quality and Business Processes. in Proceedings of British Academy of Management Annual Conference (refereed track), 16-18 September

1996, Aston Business School.

(8)

190

Goetsch, D. L., Davis, S. B., (1997). Introduction to Total Quality, Quality Management for Production, Processing, and Services, New Jersey:

Prentice-Hall.

Gotzamani, K. D., & Tsiotras, G. D. (2001). An empirical study of the ISO 9000 standards' contribution towards total quality management.

International Journal of Operations & Production Management. Vol.

21. (10): pp. 1326-42

Guion, C. L. (2010). The impact of TQM and six sigma improvement methodologies on organization performance. USA, Capella University:

Thesis

Hackman, J. R. and Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, Vol. 40, June, pp. 309-342.

Haar, J. M. and Spell, C. S. (2008). Predicting total quality adoption in New Zealand. Journal of Enterprise Information Management, Vol. 21 No.

2, pp. 162-78.

Hair, J. F., Anderson, Jr., Tatham, R. E., and Black, W. C. (1998). Multivariate Data Analysis, Fifth edition, New Jersey: Prentice-Hall. Inc.

Hendricks, K. B. & Singhal, V. R. (1997). Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science. Vol.

43. (9): pp. 1258-74

Hill, S. (1991). Why quality circles failed but total quality might succeed.

British Journal of Industrial Relations. 29. (4): 541-568.

Ho, D. C. K, Duffy, V. G., & Shih, H. M. (2001). Total quality management: an empirical test for mediation effect. International Journal of Production Research. 39. pp. 529- 548.

Holman, D., Wall, T. D., Sparrow, C. P., and Howard, A. (2005). The Essentials of the New Workplace: A Guide to the Human Impact of Modern Working Practices. British Library Cataloguing in Publication Data.

UK.

(9)

191

Holmbeck, G. (1997). Toward terminological, conceptual, and statistical clarity in the study of mediators and moderators: Examples from the child- clinical and pediatric psychology literatures. Journal of Consulting and

Clinical Psychology. 65. (4): 599-610.

Huq, Z. (2005). Managing change: a barrier to TQM implementation in service industries. Managing Service Quality, Vol. 15 No. 5, pp. 452-69.

Hyland, P. W., Soosay, C. and Sloan, T. R. (2003). Continuous improvement and learning in the supply chain. International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 4, pp. 316-35

Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way:.

Englewood Cliffs, NJ: Prentice-Hall.

ISO. (2000). EN/ISO 9001: 2000 Quality Management Systems: Requirements, International Organization for Standardizations, Switzerland.

ISO (International Standardization Organization) (1997), Benefits of Managing through Processes, www. ISO. org.

ISO 8402 (1994), Quality Management and Quality Assurance - Vocabulary, International Organization for Standardization, Geneve, Switzerland

Joiner A. (2007). Total quality management and performance: the role of organization support and co-worker support. International Journal of

Quality & Reliability Management. Vol. 24. (6): pp. 617-627

Joseph, I. N., Rajendran, C., & Kamalanabhan, T. J. (1999). An instrument for measuring total quality management in manufacturing- based business units in India. International Journals of Production Research. Vol. 37.

(10): 2201-15

Jung, J., Su, X., Baeza, M. and Hong, S. (2008). The effect of organisational culture stemming from national culture towards quality management deployment. The TQM Magazine, Vol. 20 No. 6, pp. 622-35

Juran, J. M. & Gryna, F. M. (1993). Quality Planning and Analysis. Third edition. New York: McGraw-Hill.

(10)

192

Kanji, G. K. (1990). Total quality management: the second industrial revolution.

Total Quality Management. Vol. 1. (1): pp. 3-11.

Khaleed, S. (2004). The impact of ISO 9002 on organization performance.

Master thesis, Aden University: thesis.

Klimoski, R. (1994). "Guest editorial: a total quality special issue". Academy of Management Review. 19. pp. 390- 391

Kline, R. B. (1998). Principles and Practices of Structural Equation Modeling, New York: The Guilford Press.

Kumar, V., Choisne, F., Grosbois, D., & Kumar, U. (2009). Impact of TQM on company's performance. International Journal of Quality & Reliability Management. Vol. 26. (1): pp. 23-37

Prajogo, D. I. and McDermott, C. M. (2005). The relationship between total quality management practices and organisational culture", International Journal of Operations & Production Management, Vol.

25 No. 11, pp. 1101-22

LaKhal, L., Pasin, F. and Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality &

Reliability Management, Vol. 23 No. 6, pp. 625-45

Lau, H. & M. Idris. (2001). The soft foundation of the critical success factors on TQM implementation in Malaysia. The TQM Magazine. Vol. 13. (1):

pp. 51-60

Leiter, M. & Maslach, C. (2002). "Beating burnout". Human Resource Management International Digest. Vol. 10. (1): pp. 6-9.

Leonard, F. S. & Sasser, W. E. (1982). The incline of quality, Harvard Business Review, 60: 163- 17 1

Lewis, W. G., Pun, K. F. & Lall, T. R. M. (2006a). Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises. International Journal of Productivity and Performance Management. Vol. 55. (7): pp. 539-54.

(11)

193

Lewis, W. G., Pun, K. F. & Lail, T. R. M. 2006b. "Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium- sized enterprises". The International Journal of Quality & Reliability Management. Vol. 23. (8): pp. 964-85.

Li, B., Riley, M. W., Lin, B., & Qi, E. (2006). A comparison study of customer satisfaction between the UPS and FedEx. Industrial Management and

Data Systems, 106,182-189.

Lamming, R. (1993). Beyond Partnership: Strategies for Innovation and Lean Supply. London: Prentice Hall.

Litwin, M. S. (1995). How to Measure Survey Reliability and Validity, Sage Publications, Thousand Oaks

Louise, C. (1996). Analyzing business performance: counting the `soft' issues.

Leadership & Organisation Development Journal. Vol. 17. (4): pp. 21- 8.

Madu, Christian N. (1997), Quality Management in Developing Economies, InternationaJi ournalo f Quality Science2,4.

Malcolm Baldrige National Quality Award. (1999). Criteria for Performance Excellence, National Institute of Standards and Technology, United States Department of Commerce, Gaithersburg, MD.

Marin-Garcia, J. A., Val, M. P. and Martin, T. B. (2008). Longitudinal study of the results of continuous improvement in an industrial company. Team Performance Management, Vol. 14 Nos 1/2, pp. 56-69

Mehra, S. And Ranganathan, S. (2008). Implementing total quality management with a focus on enhancing customer satisfaction.

International Journal of Quality & Reliability Management, Vol. 25 No. 9, pp. 913-27.

Milakovich, M. E. (1991). Total quality management in the public sector.

National Productivity Review, Vol. 10 No. 2, pp. 195-215.

(12)

194

Mittal, R. K. (1999) Total Quality Management, 1st Edition, Volumel, G. K Fine Art Press, Delhi

Motwani, J. G., Mahmoud, E. & Rice, G. (1994). Quality practices of Indian organization: An empirical analysis. International Journal of Quality and Reliability Management. 11.38-52.

Mueller, R. O. (1996). Basic Principle of Structural Equation Modeling. An Introduction to LISREL and EQS New York: Springer Texes in Statistics.

Nashwan Saeed, (2008). Critical factors for the implementation of total quality management in Yemeni construction companies. National information centre

Newman, R. G. (1988). Single source qualification. Journal of Purchasing and Materials Management. Vol. 24. pp. 10-16

Nunnally, J. (1978). Psychometric Theory, New York: McGraw-Hill.

Oakland, J. 2000. Total Quality Management: Text with Cases, 2nd ed., London: Butterworth-Heinemann.

Oliver, N. (1988) Employee commitment and total quality control, International Journal of Quality and Reliability Management, 7, pp. 21-29.

Ooi, K. B., Bakar, N. A., Arumugam, V., Vellapan, L., & Loke, A. K. Y.

(2007). Does TQM influence employees' job satisfaction? An empirical case analysis. 197 International Journal of Quality &

Reliability Management, 24,62-77.

Oprime, P. C., Mendes, G. H. & Pimenta, M. L. (2012). Continuous improvement: critical factors in Brazilian industrial companies.

International Journal of Productivity and Performance Management.

Vol. 61. (1): pp. 69-92

Palo, S., & Padhi, N. (2005). How HR professionals drive TQM: A case study in an Indian organization. The TQM Magazine, 17,467-486.

(13)

195

Peters, T. (1988), Facing up to the need for a management revolution.

California Management Review, Vol. 30 No. 2, pp. 8-38.

Porter, L. J., & Parker, A. J. (1993). Total quality management - the critical success factors. Total Quality Management. 4. (1): 13-22.

Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal. 16. (1):

15-37.

Prajogo, I. D. and Sohal, S. A. (2003). The relationship between TQM practices, quality performance, and innovation performance: an empirical examination. International Journal of Quality & Reliability Management, Vol. 20 No. 8, pp. 901-18.

Prajogo, I. D. and Sohal, S. A. (2004). Transitioning from total quality management to total innovation management: an Australian case.

International Journal of Quality & Reliability Management. Vol. 21 No. 8, pp. 861-75.

Pun, K. F. and Jaggernath-Furlonge, S. (2009). Exploring culture dimensions and enablers in quality management practices: some findings", The Asian Journal on Quality, Vol. 10 No. 2, pp. 57-76.

Punch, K. F. (2000), Developing Effective Research Proposals, SAGE Publications, London.

Quazi, H. A., Jemangin, J., Kit, L. W., & Kian, C. L. (1998). Critical factors in quality management and guidelines for self-assessment. Total Quality Management. Vol. 9. (1): 1998,35-55.

Quazi, H. A., Padibjo, S. R., (1998). A journey toward total quality management through ISO 9000 certification -a study on small- and medium-sized

enterprises in Singapore. International Journal of Quality & Reliability Management. 15. (5): 489-508.

Rad, A. M. M. (2006). The impact of organisational culture on the successful implementation of TQM. The TQM Magazine, Vol. 18 No. 6, pp. 606- 25.

(14)

196

Rahman, S. (2002). Leadership and HR focus in TQM research in Australia: an assessment and agenda. Benchmarking: An International Journal. Vol.

9. (5): pp. 485-505.

Rahman, S. & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance relationships: an empirical investigation. Omega, Vol. 33.

(1): pp. 73-83.

Rao, M. P., Youssef, M. A., Stratton, U., (2004). Can TQM lift a sinking ship?

A case study" Total quality management; Vol. 15, No. 2,161-171

Reed, R., Lemak, D. J., & Mero, N. P. (2000). Total quality management and sustainable competitive advantage. Journal of Quality Management, 5,

5-26.

Richardson, T. (1997). Total Quality Management, New York: Delmar Publishing

Salaheldin, I. S. (2009). Critical success factors for TQM implementation and their impact on performance of SMEs. International Journal of Productivity and Performance Management, Vol. 58 No. 3, pp. 215-37

Salaheldin, S. I. (2003). The implementation of TQM strategy in Egypt: a field - force analysis. The TQM Magazine, Vol. 15 No. 4, pp. 266-74.

Salkind, N. J. (2003). Exploring Research (5`h ed). New -Jersey. USA:

Educational International

Samson, D., Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of

Operations Management. 17 (4): 3 93-409.

Saraph, J. V., Benson, G. P. & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences. Vol. 20, pp. 810-829.

Savolainen, T. (2000). Leadership strategies for gaining business excellence through total quality management, A Finish Case Study. Total Quality Management, 11,211-226.

(15)

197

Schonberger, R. J. (1994). Human resource management lessons from a decade or total quality management and reengineering. California Management Review, Vol. 36 No. 4, pp. 109-23.

Sekaran, U. (2000). Research Methods for Business. A Skill Building Approach, 3rd ed, New York: Jolui Wiley and Sons,

Seraphim, D. (2006). Implementing TQM Principles in a Construction Company in the U. A. E., PhD thesis University of Glamorgan

Shanna, M., Kodali, R. (2008). TQM implementation elements for manufacturing excellence. The TQM Magazine Vol. 20. (6): pp. 599- 621.

Sila, I. (2005). The influence of contextual variables on TQM practices and TQM organizational performance relationships. The Business Review, 4,206-210.

Sila, I. & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000.

International Journal of Quality & Reliability Management. Vol. 19.

(7): pp. 902-70.

Sitkin, S. B., Sutcliffe, K. M. & Schroeder. R. G. (1994). Distinguishing control from learning in total quality management: a contingency perspective, Academy of Management Review, 19, pp. 537- 564.

Stading, G. L. and Vokurka, R. J. (2003). Building quality strategy content using the process from national and international quality awards. TQM and Business Excellence, Vol. 14 No. 8, pp. 931-46.

Swanson. A., & Holton I. E. F. (2005). Research in organizations: Foundations and methods of inquiry San Francisco: Berrett-Koehler.

Tainimi, N. & Sebastianelli, R. (1998). The barriers to total quality management. Quality Progress, June, pp. 57-60.

Tainimi, N, & Gershon, M. (1995). A tool for assessing industry TQM practice versus Deming philosophy. Production and Inventory Management Journal. 36, pp. 27-32.

(16)

198

Tarawneh, H. A. (2010). Total Quality Management and Leadership An Experimental Investigation of ISO Certified Companies in Jordan.

Interdisciplinary journal of contemporary research in business. Vol, 2, No I

Tari, J. J., Molina, J. F., & Castejon, J. L. (2007). The relationship between quality management practices and their effects on quality outcomes.

European Journal of Operational Research. 183.483-501

Tari, J. J. (2005). Components of successful total quality management. The TQM Magazine, Vol. 17 No. 2, pp. 182-94

Thiagarajan, T. and Zairi, M. (1997). A Review of Total Quality Management in Practice: Understanding the Fundamentals through Examples of Best Practice Applications Part I, TQM_Magazine, 9,4.

Valmohammadi C. (2011). The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs. The TQM Journal. Vol. 23. (5): pp. 496-509

Vinzant, J. S. & Douglas, H. V. (1996). Strategic Management and Total Quality Management: Challenges and Choices. Public Administration

Quarterly 20(2): 201-19.

Wahid, R. A. & Corner, J. (2009). Critical success factors and problems in ISO 9000 maintenance. International Journal of Quality & Reliability Management. Vol. 26. (9): pp. 881-893.

Walker, J. W. (1992), Human resource strategy. McGraw-Hill International.

Wilkinson, A. (1992). The other side of quality: `soft' issues and the human resource dimension. Total Quality Management. 3,323-329.

Wilkinson, A., Marchington, M. & Daleuman, B., (1994). Manufacturing More Effective TQM: Implications for the Management of Human Resources, Research and Practice in Human Resource Management, 2(1), 69-88.

(17)

I ()()

Wu, C. W. and Chen, C. L. (2006), "An intcgratcd structural model toward successful cOrltllluOUs improvement activity" 'l'cchncwati()n. V(d. 26,

pp. 697-707

Wuest, J., 1-lodgins, M. J. Merritt-Gray. M., Seaman, P., Malcolm, J., &

Furlong, K. (2006). Queries and quandaries in developing and testing an instrument derived from a grounded theory. 7hc Journal of Aron

Construction &T estin, c,,. 10,26-34. September 6,2008, from ProQucst database.

Yang, C. C. (2006). I he Impact of human resource management practices on the implementation of' total quality management: an empirical study on high-tech firms. The TQM Magazine, Vol. 18 No. 2, pp. 162-73.

Yasuo, 1-1. (1980). Excelling in Competition, Ikeda Shinichi LK, Associates Sdn Bhd, Selangor, Malaysia.

Yemeni Shura council, (2008), Yemeni Economic report, Sana'a Republic of' Yemen. in Arabic

Yemeni Government; (2007); Yemen industrial sector report. Sana'a Republic of Yemen, in Arabic

Yoo, D. K., Rao, S. S. and Hong, P. (2006). A comparative study on cultural differences and quality practices - Korea, USA, Mexico and Taiwan.

International Journal of Quality and Reliability Management, Vol. 23 No. 6, pp. 607-24

Yusof, S. & Aspinwall. (1999). Critical success factors for "IYQM implementation in small and medium enterprises. Tutu/ Qi ality Management. 10,803-809

Zhihai Zhang. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total quality management. Vol. 11. (1): 2000,129-137

Zhang, Waszink, Jacob Wijngaard. (2000). An instrument for measuring "I'QM implementation for Chinese manufacturing companies. 1'he International Journal of Quality & Reliability Management Vol. 17,

Iss. 7; pg. 730.

(18)

200

Zairi, M., Letza, S. R. & Oakland, J. S. (1994). Does TQM impact on bottom- line results?. TQM Magazine. Vol. 6, pp. 38-43.

Zikmund, W. G; Babin, B. J and Griffin, M. (2010). Business research methods.

28d ed., Canada, South-Westren, Cengage Learning.

Referensi

Dokumen terkait

(2004) Optimal path for automated drilling operations by a new Heuristic approach using particle swarm optimization, International Journal of Production research,

Choi (2003), Supply chain linkages and operational performance: A resource5based view perspective, International Journal of Operations & Production Management,

F amily Quality of Life from The Perspectives of individual Family Members: A Korean-American Family and Deafness”.. International Journal of Special Education,

"Dynamic supply chain capabilities", International Journal of Operations & Production Management,

International Journal of Operations & Production Management The thematic landscape of literature in sustainable supply chain management SSCM: A review of the principal facets in SSCM

• Diversity management; • Organisational culture and values; • Sound and effective Human Resource practices, policies and procedures; • Career development, skills development and

Published by Canadian Center of Science and Education The Impact of Human Resource Management Practices, Organisational Culture, Organisational Innovation and Knowledge Management

"Themes of study in manufacturing strategy literature", International Journal of Operations & Production Management, 2015 Publication Submitted to The University of Manchester