TArciiciiwnfMt
THlTC TRANG VA MQT SO GIAI PHAP
N A N G CAO VAN HOA CONG Sd TAI UY BAN NHAN DAN PHUCfNG TAN BINH,
THI XA DONG XOAI, TINH BINH PHUCfC
LE THI GIANG
TOM TAT:
Bai viet phan tich thffc ti-ang van hda cong sd (VHCS) tai Uy ban nhan dan (UBND) phffdng Tan Binh, thi xa Dong Xoai, tinh Binh Phifdc nhin tff cac gdc dp khac nhau. Tff do, tac gia dl xuat mot so' giai phap nham tiep tuc hoan thien va xay dffng UBND phffdng Tan Binh trd thanh cdng sd van nunh.
Tff khoa: Van hda cdng sd, Uy ban nhan dSn, can bp cdng chffc phffdng, phffdng Tan Binh, tinh Binh Phffdc.
1. Dat va'n de
Van de VHCS la mdt van de dffdc UBND phifdng Tan Binh dac biet quan tam. Vdi quye't tam xay dffng mdt cdng sd van hda, ngay
15/9/2016, UBND phifdng Tan Binh da ban hanh
"Quy che VHCS va Quy tac ffng xff ciia can bp, cdng chffc, vien chffc cac cd quan chuyen mdn, ddn vi sff nghiep thuoc UBND phifdng Tan Binh". Quy che bao gdm 5 Chifdng, 26 Dieu quy dinh ve cac phifdng dien: Trang phuc; Giao tie'p ffng xff; Bai tri cdng sd. Viec ban hanh quy che the hien quye't tam cua lanh dao UBND phffdng Tan Binh trong viec xay dffng VHCS.
2. Thffc trang van hoa cdng sff tai UBND phffffng Tan Binh
Tren cd sd tie'n hanh thu thap, nghien cffu cac so' lieu sd cap cd lien quan, ddng thdi khao sat 60 can bp, cdng chffc phffdng (CBCC) lam viec tai UBND phffdng Tan Binh, tac gia xin tiinh bay thffc
trang VHCS d UBND phffdng Tan Binh tren cac mat sau:
2,1. Dieu kien lam viec
Cd ban dieu kien lam viec tai UBND phifSng Tan Binh la td't. Dieu nay dffdc the bien trong cacli bai tri cdng sd ludn dffpc cac can bp lanh dao phffdng quan tam. Khudn vien va cdng tru sd diicfc xay dffng mdi, each bai tri bien ten, dia chi cdquan phil hpp, dung quy dinh. Qud'c huy dffdc treo trang trpng trufdc tda nha cbinb. Phffdng da dau tif xay dffng khu de xe cho CBCC va khach de'n lien he edng tac. Khudn vien cd nhieu cay xanh, tao khdng gian lam viec xanh, sach, dep. Cach bo tn cac phdng, ban hdp ly, tang 1 la Ban chi huy QuSn sff, Cdng an, Tff phap Hd tich, Dia chinh - Xay dffng; tang 2 la cac phdng ciia Chu tich UBNDva Phd Chu tich UBND phffdng, Tai chinh Ke toan, Van phdng - Thd'ng ke. Van hda Xa hdi; tang3 la hdi trffdng va phdng Iffu trff. Cac phdng co du
200 So 14-Thdng 11/2018
QUAN TR! - QUAN LY
anh sang va dffpc tiang bi day du vat cha't, phifdng tien phuc vu eho cdng tac nhff ban, ghe, may tinh, dien thoai ed' dinh, tu dffng tai lieu, quat dien, dieu hda... Tuy nhien, cd bat tien nhd la tru sd chffa bd' tri phdng trffc cua bao ve. Nhin chung, tru sd lam viec cua UBND phufdng Tan Binh dat yeu cau ve canh quan va cd dieu kien tot de xay dffng VHCS.
2.2. Tdc phong lam viec
Thffc trang tac phong lam viec dufdc tdng hdp va phan tich chi tie't ve cac tieu chi difpc khao sat nhff sau: Phong each bat dau mdt ngay lam viec, Viec giao tie'p, ffng xff; Trang phuc; Thdi gian lam viec; Trach nhiem vdi cdng viec. Nam tieu chi dffdc dufa vao khao sat, phan tich va cho cac ke't qua thdng qua ty le tra ldi nhffng cau hdi khao sat nhif sau:
Bang 1. Ket qua khao sat thuc trang tac phong lam vi$c cOa CBCB tai UBND phadng Tan Binh
Cau hoi 1 (GIH). Anh/Ch| thudng bat dau mOt ngay lam vi$c nhu the nao?
Y kien cua CBCC.VG
Sd phieu Tyle
Don dep qua phong lam
v i ^ 17 28.3%
Uong tra cung dong
nghi$p
10 16.7%
Trao doi mQtso thong tin can thiei
20 33.3%
Bat dau lamviSc ngay
13 21.7%
long
60 100%
Nguon: Tdc gia tdng hap
Tff bang khao sat cho tha'y: 28.3% CBCC bat dau mot ngay lam viec bang cdng viec dpn dep, trang tri phdng lam viec nhuf cam hoa, rffa am chen. Tuy nhien, viec nay chi chie'm it thdi gian, bdi vi cdng viec dpn dep chinh tai tru sd da cd nhan vien ve sinh dam nhiem. Cd 33.3% can bp thifdng "trao ddi mdt so' thdng tin can thie't" trffdc khi bat dau cdng viec. Hoat dpng nay ciing gid'ng ' nhuf cac cP quan hanh chinh khac. Xet d gdc dp xay dffng VHCS, thi day la boat ddng tich cffc. Cd ' 16.7% CBCC ud'ng tra cung ddng nghiep trffdc khi bat dau cdng viec la mot thdi quen sinh boat van hda va 21.7% CBCC lam viec ngay khi den tm sd.
Mdt diem tich cffc khac phai ke de'n la thai dp vdi cdng viec, ffng xff vdi ddng nghiep ciia dai da 'so CBCC ra't chuan mffc, chan hda; giiip dd, hd trd nhau trong edng viec, chia se, ddng cam vdi nhau
trong cudc sd'ng. Dieu nay tao ra bau khong khi lam viec than tinh, cdi md, hdp tae eao. Tuy nhien, cung cdn mot so' it CBCC, tac phong lam viec chffa chuyen nghiep, viec cha'p hanh ehe dp, gid gia'c lam viec chifa that nghiem (eon lam viee rieng trong gid hanh chinh...); viee sap xep ke hoach cdng viec, tai lieu chffa khoa hpc; thai dp giao tiep vdi ngifdi dan ddi khi cdn quan each, thie'u nhiet tinh. Nhffng ban che nay tuy khdng nhieu, nhffng ciing ddi hoi UBND Phffdng can sdm ed bien phap khac phuc.
2.3. Ap dung quy che VHCS
Quy che VHCS da difdc UBND Phffdng dffa vao thffc hien tffdng dd'i nghiem tuc, dien hinh tren cac ndi dung sau:
Bang 2. Ket qua khao sat doi vdi trang phuc ciia CBCC tai UBND phudng Tan Binh
CH2: Trang phuc cua CBCC da phu hdp chua?
Y kien cua CBCC.VC
So phieu Tyle
Chua phu hop Phu hop 60 100.0%
long 60 100%
CHS: Chon trang phuc l|ch sU, nha nh$n hay thdi trang, ti$n ldi Y kien ciia
CBCC.VC So phieu
Tyle
Ljch sir.
nha nhan 40 66.7%
Th6i trang, tien ldi
20 33.3%
long 60 100%
Nguon: Tdc gia tdng hap
Trang phuc cong sd: Mac dii quy che chffa quy dinh cu the ve trang phuc cdng sd, nhffng nhin chung cac CBCC deu an mac gpn gang, lich sff, phii hdp vdi ndi cdng sd. Rieng ban Cdng an va Quan sff mac trang phuc theo quy dinh ciia nganh. Khao sat cho thafy, cd de^n 66.7% CBCC lffa chpn tinh lich sff va nha nhan;
33.3% cdn lai lffa chpn tinh thdi trang, tien ldi nhffng phii hdp. So' CBCC khi de'n cdng sd an van khdng phii hdp (cau ky, tff do) chie'm ty le tffdng dd'i nhd, tuyet dd'i khdng cd CBCC an mac hd hang, thie'u lich sff.
Viec cdm hut thude tgi tru sd: Phdng lam viee, hanh lang deu dffpc treo eae bien cam hut thude.
Cac CBCC eae phdng, ban tff giac chap hanh
So 14-Thdng 11/2018 201
TAP CHi CONG THIfdNfi
nghiem quy dinh nay, gdp phan tao mdi trffdng lam viec khdng khdi thud'c.
Deo the: Dai da so' CBCC deu chap hanh quy dinh deo the khi de'n tru sd lam viec va thffc hien nhiem vu theo quy che difa ra. Tuy nhien, cung cdn mot sd CBCC viec chap hanh quy dinh deo the chu'a thu'dng xuyen va da du'dc can bd, lanh dao phu'dng nhac nhd va chan chinh.
Giao tie'p vd ffng xff: Cd ban CBCC cd van hda, ffng xff td't; tdn trpng cap tren, cap du'di; tdn trpng ddng nghiep va dac biet la tdn trong ngffdi dan de'n lien he cdng tac. Cd mdt diem ban che nhd la mdt sd CBCC trong quan he do mffc than thie't, nen xu'ng hd xue xda, diing cac dai tff nhan xu'ng chu'a du'dc "hanh chinh hda" nhU gpi "Bac"
xifng "Em"... Ngoai ra, ddi khi cd CBCC cdn sff dung tff xifng hd theo kieu "long" nhu' "Sep". Mac dii day khdng phai la va'n de Idn, nhffng cQng can khac phuc de tang them tinh nghiem tuc trong cd quan hanh chinh nha nifdc.
Ve giao tiep trong gid lam viec: Da sd' la cd hanh vi giao tie'p chuan mffc tff ldi ndi tdi hanh ddng. Sd' CBCC cd cff chi giao tie'p nhif treu dua trong gid lam viec hoac cd nhffng cff chi thie'u nghiem tuc va lich sff dd'i vdi khach, ngifdi dan de'n lam viec chi la ca biet, chii ye'u rPi vao bp phan lien quan de'n thu tuc dat dai, dia chinh. Sau khi dffpc can bd, lanh dao, td chffc ddng gdp y kie'n da cd chuye'n bie'n tich cffc, gdp phan tao nen mdt mdi tru'dng, khdng khi lam viec van hda va chuyen nghiep.
2.4. Mdi quan he trong cong sd
Cac CBCC deu hdp tac, tufdng trd lin nhau trong cdng viec. Da so cam tha'y dd chiu khi phd'i hpp Cling ddng nghiep (chie'm 44.4%), khdng ghi nhan xung dot giffa cac CBCC. Rieng dd'i vdi quan he nam nff tai UBND phu'dng, hau he't CBCC cd thai dp lam viec diing mffc dd'i vdi ddng nghiep khac gidi. Tuy nhien, mdt bd phan nhd CBCC trong quan he cdn de chi phd'i bdi tinh each va cac md'i quan he ca nhan.
2.5. Cdc hogt dgng tap the
Hogt dong hoi hop, hoi thdo: Cd ban hoat dpng hoi hpp, hdi thao du'dc td chffc theo ke hoach;
dam bao diing thanh phan, ndi dung va cd chat lifdng. Tuy nhien, do mot sd ye'u td phat sinh trong qua tnnh cdng tac, cd thdi diem viec sap xe'p cac
cudc hdi hpp, hdi thao chffa that khoa hpc nhirbo tri cac cudc hpp qua nhieu trong mdt khoang thcli gian, dan de'n thanh phan tham dff khdng day du hoac xay ra tinh trang hpp thay. Va'n de nay dffdc riit kinh nghiem va khac phuc.
- Hogt dong vdn hoa-vdn nghe, the duc-thi thao:
Thu'dng dufpc td chffc trong cac dip Id; dilnra tu'dng dd'i sdi ndi, ldi cud'n dffdc ddng dao canbp, cdng chffc cua cac phdng, ban tham gia. Phif5ng ciing thu'dng xuyen quan tam dau tuf trang bi, vat chat (sach, bao, dung cu the duc-the thao) phucvu nang cao ddi sd'ng van hda-tinh than cho CBCC.
Ngoai ra, cdng tac chinh sach nhtf tham vieng ngifdi dm, hie'u by ciing dffpc can bp, lanh dao phu'dng va cac phdng, ban quan tam.
3. Danh gia chung ve thffc trang VHCS tai UBND phffffng TSn Binh, thi xa Ddng Xoai
3.1. Nhiing khia cgnh tich cUc
VHCS tai UBND phffdng Tan Binh difpc CBCC thffc hien tffdng dd'i nghiem tiic, CBCC da nhan thffc dffdc tam quan trpng cua VHCS gdp phan xay dffng hinh anh cua cd quan:
Trang phuc: CBCC da an mac gpn gang, lich sff, tuan thii diing quy dinh ciia Nha nffdc ve trang phuc khi lam viec ndi cdng sd ciia cac ccf quan hanh chinh nha nu'dc. Khi tham gia cac buoi le, cudc hpp trpng the, CBCC cung mac \l phuc va deo the khi lam viec. Tuy, cac CBCC chffa co trien khai ddng phuc cdng sd tai cd quan, nhifng hau het CBCC tha'y du'dc sff nghiem tiic, lich sif, coi trpng ve van de an mac.
- Giao tie'p vd ffng xff: Da sdCBCC khi giao tiep vdi nhan dan cd thai dp nha nhan, lich sif, ton trpng. Giao tie'p vdi ddng nghiep thi cdi md, than thien, hpp tac, giiip dd tan tinh.
Thdi gian lam viec: CBCC tuan thu diing thdi gian lam viec, cd CBCC lam viec can cu, vdi tinh than trach nhiem cao, cd the he't gid lam viec nhffng chffa xong viec thi d lai lam them gid delqp thdi gian hoan thanh.
Trdch nhiem vdi cong viec: Nhin chung CBCC cd trach nhiem vdi cdng viec; nghiem tiic trong gid lam viec; cd y thffc ky luat cao; nghi6m chinh chap hanh ndi quy ciia cd quan; bao ve, quanly va sff dung cd hieu qua, tie't kiem tai san Nha nif*
dffdc giao; doan ke't ciing nhau thffc hien cong viec mot each nhanh chdng.
202 Sdl4 Thdng 11/2018
QUAN TRj - QUAN LY
Cdch bdi tri khudn vien vd phdng lam viec:
UBND phffdng da chii trpng xay dffng thie't ke ' phu hdp vdi dia phifdng, phu hpp vdi van hda ciia Viet Nam, khdng cau ky, cd nhieu cay xanh de giiip khudn vien cam giac gan gdi vdi thien 'nhien; phdng lam viec ciing cd sff sap xe'p cac
trang thie't bi, van phdng pham phii hdp vdi dien tich ciia phdng.
- Ve dieu kien lam viec: Tru sd lam viec ciia 'UBND dat yeu cau ve canh quan, la mdt net tich
cffc ddng gdp vao viec xay dffng VHCS.
i Ve trinh do doi ngu CBCC: Hau he't CBCC - dap ffng du tieu chuan ciia vi tri.
Ve hieu qud hogt dong: Cac thii tuc hanh chinh dam bao tinh cdng khai, minh bach ve quy
!• trinh. Ty le thii tuc hanh chinh du'dc giai quye't Sidling ban cao.
Ve tdc phong lam viec: ve cd ban, CBCC cd . tac phong giao tie'p tffdng dd'i phii hdp vdi vi tri ciia led quan: nghiem tiic va lich sff.
Ve cdc hogt dong vdn nghe, the due the thao vd cdc hogt dong khdc: Cac boat dpng du'dc thffc hien
; da dang, phong phii, td chffc theo dinh ky.
3.2. Nhiing ton tgi vd nguyen nhdn
: Ben canh nhffng ifu diem, van cdn tdn tai mot so' nhffpc diem sau:
Trang phuc: Thinh thoang cd CBCC an mac chffa gpn gang; quen deo the.
- Giao tie'p vd ffng xff: Cdn cd trffdng hpp CBCC chifa that lich sff trong giao tie'p vdi ngffdi dan, cdn cau gat trong hffdng dan ngifdi dan.
Thdi gian lam viec: Van cdn tinh trang di mudn, ve sdm vi ly do ca nhan.
^ Trdch nhiem vdi cong viec: Giai quye't cdng viec cdn chffa that sff trach nhiem, cd CBCC lam sai gia'y td ciia dan vi chu'a tap trung khi lam viec.
Cdch bdi tri khudn vien vd phdng lam viec:
,Khu vffc de phu'Png tien giao thdng chffa dap ffng du'dc nhu cau ciia ngu'di dan de'n lam viec. Mot so' phdng lam viec, cac trang thie't bi deu da cii va sap xe'p chffa khoa hpc.
Chdt luang doi ngu CBCC tuy cd cai thien, ihffng cdn tdn tai mot so' CBCC do tudi cao, nang lye ban che va trinh dp chuyen mdn khdng phu hdp /di vi tri dang lam, nhifng lai chu'a dii dieu kien ighi hffu.
Cong cuoc cdi cdch hdnh chinh tuy da dffpc
thffc hien quye't liet, nhu'ng vIn cdn tdn tai nhieu van de trong linh vffc xay dffng, dia chinh. Ung dung cdng nghe thdng tin trong giai quye't cac thu tuc hanh chinh hieu qua tha'p.
Chffa CO nhieu phong trao cu the ve VHCS dufpc td chffc. Cac phong trao nay chu ye'u dffng lai d boat dpng the due the thao, van hda-van nghe.
Viec bd' tri ben trong mdt so' van phdng lam viec cdn chffa hdp ly, cac khau hieu nhac nhd xay dffng VHCS cdn chifa nhieu.
4. Mot s6' giai phap hoan thien VHCS tai UBND phffffng Tan Binh
4.1. Xdy dUng mo hinh vdn hoa tdchUc De cd them cd sd cho viec xay dffng VHCS dap ffng difdc chie'n Iffpc de ra, tac gia de xua't ap dung xay dffng van hda td chffc dffa tren 11 bu'dc cua 2 tac gia Julie Heifetz va Richard Hagberg nhff sau:
1. Tim hieu mdi trffdng va cac ye'u to anh hifdng de'n chie'n lu'dc doanh nghiep trong tu'dng lai;
2. Xac dinh dau la gia tri cd't ldi lam cd sd cho thanh cdng;
3. Xay dffng tam nhin ma doanh nghiep se vffdn tdi;
4. Danh gia van hda hien tai va xac dinh ye'u to' van hda can thay ddi;
5. Thu hep khoang each giffa nhffng gi hien cd va nhffng gi dang cd;
6. Xac dinh vai trd lanh dao, din dat thay ddi, phat trien van hda td chffc;
7. Len ke hoach hanh ddng;
8. Tao dpng Iffc cho sff thay ddi;
9. Khuye'n khich ddng vien nhan vien trufdc nhffng ldi ich cua sff thay ddi;
10. Thie't lap he thd'ng khen thifdng phii hpp vdi van hda doanh nghiep;
11. Danh gia duy tri gia tri cd't ldi;
Viec truyen ba cac gia tri mdi cho mpi thanh vidn trong cd quan can du'dc coi trpng song song vdi viec duy tri nhffng gia tri cii Ioi thdi, hoac gay ra anh hffdng tieu cffc cho tie'n trinh phat trien cua van hda td chffc UBND phu'dng Tan Binh. Phai nghiem tiic kiem diem nhffng ban che', thie'u sdt ndi cdng sd ciia cd quan, dPn vi, ke ca each bai tri cdng sd, trong giao tie'p, ffng xff cua CBCC, can phai tha'y difdc nhffng ban che, thie'u sdt do se can trd boat dpng phat trien dn dinh va ben vffng ciia cd quan.
4.2. VHCS phdi bdt ddu tU ngUdi lanh dgo Lanh dao UBND phffdng phai ludn la tam
So 14 Thdng 11/2018 203
TAP CHi CONG THIflfNG
gffpng sang trong viec thffc hien cac chuan mffc hanh vi van hda, ung bp va difa ra nhffng giai phap the che quye't liet de dam bao thffc hien Quy che VHCS da ban hanh. Nhifng quan trpng hPn la quan diem, each thffc quan ly dieu hanh ciia lanh dao thffdng tac ddng de'n each giai quye't cdng viec, giai quye't bat ddng cua CBCC. Trong cac cd quan hanh chinh nha nffdc, lanh dao UBND cd the tham khao kinh nghiem nay de phat huy td't md'i quan he cdng viec giffa lanh dao va nhan vien.
4.3. Duy tri ndng cao chdt luang dgi ngii CBCC Nhtfda phan tich, chat Iffdng dpi ngii CBCC anh hifdng trffc tie'p tdi tinh kha thi va hieu qua cua viec xay dffng nen VHCS tien tie'n. Chat lifdng CBCC khdng chi the hien ddn thuan d trinh dp chuyen mdn bang cap ma cdn the thdng qua mffc dp tff giac thffc hien cac quy che, quy dinh lam viec cua cd quan, cac quy tac, chuan mffc ffng xff. Ne'u CBCC nhan thffc rd va cd y thffc tuan thii, bao ve va duy tri nhffng quy dinh dd trong hoat ddng thffc thi cdng vu thi VHCS se khdng ngffng du'dc nang cao. Vi vay, de gdp phan xay dffng VHCS, mot giai phap rat quan trpng la tang cu'dng cdng tac giao due, dao tao cho CBCC ve chffc nang, nhiem vu, dinh hifdng hoat ddng cua cd quan, td chffc; chffc trach, quyen va nghia vu ciia ban than; he thd'ng cac quy tac xff sff the hien qua thai dp, hanh vi ffng xff... de CBCC nam vffng va tff giac thffc hien.
De dat du'dc muc tieu nang cao chat Iffdng dpi ngii CBCC, ngoai cac boat ddng dao tao, phat trien, hua'n luyen dpi ngii, can phai cd sff ke't hpp trong tdng the cac boat dpng phat trien ngudn nhan Iffc khac nhu' chinh sach tuyen dung, chinh sach dai ngd CBCC.
4.4. Tiep tuc day mgnh cong cuoc cdi cdch hdnh chinh
Viec thffc hien td't VHCS, hay xay dffng cdng sd van hda la gdp phan thffc hien muc tieu ciia chUPng trinh tdng the cai each hanh chinh, hffdng de'n mdt nen hanh chinh cdng van minh, hien dai, hieu Iffc, hieu qua. Nhffng viec cai each hanh chinh cung cd tac dung ngffdc trd lai, giiip giam tai cdng viec, tang tinh rd rang, minh bach trong qua trinh lam viec cho ca CBCC va ngffdi dan, la tien de cho viec xay dffng VHCS tien tie'n. Ngoai ra, ke't qua cua viec thffc hien cai each hanh chinh the hien rd mffc dp hieu qua trong quan ly ciia
UBND phu'dng, trong dd cd ddng gdp khong nho cua VHCS bien dai. Vi vay, song song cung vdi cac bien phap nang cao VHCS, UBND phiTctng can chu trpng day manh cdng cudc cai each hanh chinh, dac biet dd'i vdi cac thii tuc hanh chinh lien quan trong linh vffc, xay dffng, dia chinh daft dai Ngoai ra, viec sff dung cdng nghe thdng tin vao ho trd thii tuc hanh chinh tai phifdng cdn chifa difclc trien khai hieu qua. De khac phuc tinh trang nay, can thie't phai chu y de'n cac ye'u to' nhif trinh do, nang Iffc, ky nang giai quye't cdng viec trifc tuyen va ke't hdp giai quye't cdng viec giffa tnfc tuyen va trffc tie'p ciia CBCC, nham tao niem tin cho ngifdi dan chii dpng tham gia vao cac thu tuc hanh chinh trffc tuye'n nay.
Xay dffng va nang cao vai trd VHCS doi vdi cdng sd hanh chinh thffc hien cd che mot ch, CBCC tie'p dan can cd thai dp mem mong, nam vffng cac quy che, nguyen tac, thii tuc, hifdng dan can ke de khach bdt cdng sffc va thdi gian di lai nhieu lan, nha't la can lam viec dung gid quy dinh.
4.5. Nen co nhiing Men phdp cUng ran n the che
UBND Phffdng da cd quy che cu the ve trang phuc, ve trach nhiem cdng viec, ve thai do lingxil, giao tie'p. Nhffng quy dinh dffdc difa ra phai to ehdc thffc bien nghiem tuc.
Lanh dao UBND Phffdng va lanh dao cac phdng chffc nang nen cd che dp thffdng phatro rang vdi cac hanh vi van hda cua CBCC. Nen bieu du'dng, khen thffdng kip thdi nhffng CBCC dat thanh tich cao trong cdng viec, cd thai dp giao tiep lich sff, tac phong lam viec nhanh nhen, khan tnfPng; Dong thdi nghiem khac xff ly nhu'ng tni9ng hdp vi pham quy che, thai dp giao tie'p thieu nha nhan, bi ngu'di dan phan anh.
Tang cffdng cac dpt kiem tra dot xua't vi trong VHCS cd nhieu ye'u td rat khd phuc tra. Khac vdi cac nghiep vu hanh chinh, thai dp, hanh vi van hda thffdng khdng de lai da'u hieu gi. Vi vay, lanh dao nen cd nhffng ddt kiem tra dot xua't de thamdinli y thffc lam viec, tinh than tff giac va thai do lam viec cua nhan vien. Nhffng dpt kiem tra nhif v|j thifdng cho ke't qua chinh xac, khach quan.
4.6. TdchUc VHCS thdnh nhUngphongttU cu the
Chiing ta khdng nen van ddng thffc hien VHCS 204 So 14 Thdng 11/2018
QUAN TR! - QUAN LY
mdt each chung chung, bdi bdt ma nen td chffc, cu the hoa nd thanh nhffng phong trao cu the, vffa d i thffc hien, d l td chffc lai cd the di vao chieu sau.
Vi du, cac bp phan cd the td chffc cac chffdng trinh hanh ddng, tuan hanh ddng theo chu de: Mdi tru'dng lam viec xanh sach - dep, ve sinh phdng lam viec, phong trao trdng cay xanh, boat ddng tff thien, thi sang tac, viet bai ve VHCS...
Nhffng phong trao nhd nhif vay thifdng tao khdng khi thi dua lanh manh, tao ddng Iffc phan dau cho CBCC, dac biet nd bd sung dan dan nhffng quan niem, nhan thffc ve VHCS, lam cho VHCS trd nen gan giii, tff nhien.
4.7. Can co nhUng khau hieu nhac nhd tgi nOi lam viec
' Khi de'n cP quan, nhffng ndi nghiem tuc, ta thu'dng bat gap nhffng bang nhac nhd nhif: "Di nhe, ndi khe", "Khdng hiit thud'c"... Cff nhU vay, ngay nay qua ngay khac, sff nhac nhd dd difpc ghi vao dem thffc mdt each rat tff nhien, thdi quen cu mat di va thay vao dd la mot thdi quen mdi van minh hdn, lich sff hdn.
Tai ndi lam viec, cac cd quan nen bd' tri nhffng khau hieu lam viec nhac nhd tinh than lam viec, y thffc lam viec ciia CBCC cd the cd nhffng khau -hieu nhif: "Can bp van phdng lam viec tich cffc,
:hu ddng"...
,, Tai phdng tie'p dan, nen cd nhffng khau hieu ma .adi dung ciia nd vffa nhac nhd CBCC phai cd thai id giao tie'p lich sff, vffa tao cho ngifdi dan cam giac tff tin, thoai mai khi de'n lam viec.
4.8. Tdng cUcfng cd sd vat chdt, ky thuat vd 'di chinh
J - Can cff vao tinh hinh thffc te cua cP quan, can iif kie'n kinh phi va dau tif trang bi ve cd sd vat chat ai cdng sd, chang ban nhif md hinh mot cffa hien lay da tao cho cdng sd cd mot phong each chuyen
"ighiep, ngan nap, phai chu y de'n ye'u td' tham my, ranh tif tffdng phd tnfPng tai phdng lam viec; hay rang bi ve trang phuc, le phuc cho CBCC, nham ao ra thifdng bieu rieng cho cdng sd.
Lap dat he thd'ng camera giam sat dd'i vdi bp )han thu'dng xuyen tie'p xiic vdi nhan dan, nhff:
^hdng cdng chffng, ndi dang ky phu'dng tien giao hdng, ke khai va nop thue, tie'p nhan va giai quye't tdn thu' khie'u nai, to' cao ciia cdng dan; Kip thdi )hat hien, xff ly cac can bp sai pham.
Xay dffng tieu chi khen thffdng, ky luat trong thffc hien ne'p sd'ng VHCS.
4.9. Tuyen truyen, phd bien, gido due y thUc Thdng qua phu'dng tien thdng tin dai chiing, cac cudc thi, tap hua'n, ndi chuyen chuyen de, tpa dam, hpc tap nghi quye't de long ghep tuyen truyen ve VHCS. Ngoai ra, cd the sff dung bien phap neu gifdng ngffdi td't, viec td't, dien hinh tien tie'n de van dpng cac CBCC, hpc tap, lam theo.
UBND phai cdng khai ndi dung, tieu chi VHCS de nhan dan bie't, hang thang thdng qua lich tie'p dan, qua hdm thff gdp y de lang nghe y kie'n phan bdi, danh gia ciia nhan dan ve VHCS ciia CBCC.
UBND can xay dffng hoan thien quy che VHCS phu hdp, cu the hda cac quy dinh cua phap luat ve VHCS va Luat Can bd, Cdng chffc nam 2008 vao thffc te cd quan. Qua trinh xay dffng quy che, can lay y kie'n gdp y ciia CBCC, trong cd quan.
4.10. Ndng cao chdt liicfng cong tdc gido due dgo dUc cua CBCC
De nang cao dao dffc CBCC, can cd mdt be thd'ng giai phap ddng bp vffa de cao dao dffc, sff hifdng thien cua con ngifdi, vffa cd cd che tao dieu kien cho cac gia tri dao dffc phat trien va ngan ngffa, ban che sff sa sut, suy thoai dao dffc, trong dd giao due cd vai trd quan trpng hang dau trong qua trinh hinh thanh phat trien nhan each cua CBCC.
Dac biet chu trpng giai quye't td't md'i quan he giffa quy pham phap luat va quy pham dao dffc. O chffng mffc nao dd, can thie't phai the che hda nhffng quy pham, nguyen tac dao dffc thanh nhffng quy pham phap luat. Mat khac, coi viec xff ly nghiem minh, kip thdi va cdng bang nhffng sai pham cd y nghia to Idn trong giao due CBCC, cung CO niem tin ciia nhan dan vao Nha nu'dc, phap luat.
5. Ke't luan
Can cff vao dinh hffdng phat trien kinh te xa bdi ciia thanh phd' Dong Xoai nam 2018, dinh hffdng xay dffng va phat trien VHCS ciia UBND phifdng Tan Binh, thi xa Ddng Xoai, tac gia da dffa ra nhffng giai phap cu the, phii hdp vdi thffc trang VHCS hien tai. Mong rang, nhffng ddng gdp tren se gdp phan hoan thien VHCS tai UBND phu'dng Tan Binh, thanh phd' Dong Xoai trong thdi gian tdi •
So 14 Thdng 11/2018 205
TAP CHi CONG THIflfNG
TAI LIEU THAM KHAO:
1. UBND Thi xd Dong Xoai (2017), De dn vi tri viec Idm khd'i hdnh chinh Nhd nUdc.
2. UBND Thi xd Dong Xoai (2018), Bdo cdo tinh hinh dp dung, duy tri, cdi tii'n Hi thdng qudn ly chdt luoni theo tiiu chuan qude gia TCVN ISO 9001:2008 vdo hogt ddng qudn ly eua UBND qudn.
3. UBND Thi xd Dong Xoai (2017), Bdo cdo tinh hinh quan ly, sff dung tru sd Idm viec Men cd.
4. Nguyin Thanh Mai (2012), Bdi gidng Vdn hda cdng sd.
5. Thii tudng Chinh phu (2007), Quyi't dinh sd 129/2007/QD-TTg ban hdnh Quy ehe vdn hda tgi cdc cff quan hdnh chinh nhd nUde.
6. Trdn Hodng, Trdn Viet Hoa (2005), Vdn hda ffng xff nOi cdng sd, NXB Vdn hda thdng tin, Hd Ngu 7. Edgar H.Sehein, 2012. Vdn hda doanh nghiep vd sff Idnh dgo. Hd Ndi: Nxb Thdi dgi
8. Hagberg RichardandHeifetz Julie, (2000,2003), 'Corporate Culture.
9. Bd Noi vu, 2007. Quyi't dinh sd 03/2007/QD-BNV ngdy 26/02/2007, "Ban hdnh quy tac ffng xff cua cdn bo, cdng chffc, viin chffc lam viec trong bg may chinh quyen dia phuang".
Ngay nhan bai: 19/10/2018
Ngay phan bien danh gia va sffa chffa: 29/10/2018 Ngay chap nhan dang bai: 9/11/2018
Thdng tin tdc gid:
ThS. LE THI GIANG
Trffffng Dai hoc Kinh tg' Tai chinh Thanh phd' Hd Chi Minh
CURRENT SITUATION AND SOLUTIONS TO IMPROVE THE OFFICE CULTURE OF PEOPLE'S COMMITTEE OF TAN BINH
WARD, DONG XOAI TOWN, BINH PHUOC PROVINCE
• Master. LE THI GIANG
University of Finance and Econorrilcs - Ho Chi IS/linh City
ABSTRACT:
This paper is to analyze the office culture of People's Committee of Tan Binh Ward (Dong Xoai town, Binh Phuoc Province) from different perspectives. Hence, the author proposes some solutions to help the People's Committee of Tan Binh Ward to become a modem and civihzed organization.
Keywords: Office culture. People's Committee, civil servants of wards, Tan Binh Ward, Binh Phuoc Province.
206 So 14-Thdng 11/2018
