The Six Step Problem Solving Process
Krebashnee Govender Student number: g15G0954
Rhodes University
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Why do we use the problem solving method?
Problem solving models are used to address many issues that come upon a daily basis. It is an easy approach to dealing with these issues and problems that
many people face.
Issues and operational problems can be saved easily and effectively by using the problem solving model i.e. a systematic approach to solving problems and making improvements.
There are several reasons for using this structured, systematic approach to problem solving:
• To solve problems effectively.
• To build a convincing case for change.
• To help manage progress involving the issue.
• To ensure consistency in an orderly manner.
The six steps to simple and effective problem solving:
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2. Analyse root cause.
3. Explore and create ideas.
4. Select the best idea.
5. Build and test the idea.
6. Evaluate the
results.
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Step 1: Identify the problem
• The first step is a broad review of the current situation- a fitting together of information like pieces in a puzzle.
• In the first stage, feelings should be discussed and shared to the degree of relieving those feelings.
• Information should be gathered e.g. brainstorming, interviewing and completing questionnaires.
• As you go through this step, you will find yourselves raising, reviewing and discarding statements of the problem as you sort out symptoms of the problem.
• Thereafter you should look behind those symptoms to make an informative and correct definition of the underlying problem.
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Step 2: Analyze the root cause of the problem
• Once you recognize symptoms and have defined the problem , collect information about the root cause of the problem.
• Often people get caught up in symptoms or effects of the problem but never get down to the real cause.
• Try and come to consensus about the cause of the problem and why it occurred.
• When you restate the problem, your definition will reflect the causes.
• Once the cause is detected, plans can be put forward to fix the issue.
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Step 3: Explore information and create ideas/ solutions
• Generate as many potential solutions as possible.
• Relate each solution to the cause of the problem.
• Merge similar or related solutions.
• At this stage, you just want to reduce redundancy and eliminate any possibilities that don’t address the causes you identified earlier.
• Allow time for each person to clarify their suggestions so there is a common understanding for a later selection.
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Step 4: Select the best idea
• Now that there are a wide variety of solutions, select the best solution to fix the problem given the circumstances, resources and other
considerations.
• Evaluate each possible solution for its strengths and weaknesses.
• The group should prioritize solutions into what would work best with the process of elimination.
• The group should then discuss the remaining solutions and come to consensus involving the best solution.
• The chosen solution should be technically feasible and acceptable to those who will have to implement it.
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Step 5: Build and test the idea
• Choosing a solution does not immediately solve a problem. Putting a solution into action may prove as difficult as deciding on one.
• Make sure your solution can be tracked to have information to use in the study.
• Implementing the idea requires action planning.
• You should know how the solution will work and have an idea of the degree of effectiveness.
• Necessary adjustments should be made if needed.
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Step 6: Evaluate the results
• This is the final step of the model. Monitoring of the group should occur to ensure that the problem solving method was a progress.
• Additional feedback mechanisms can be implemented to detect the need for corrections and to ensure that the problem is solved without creating new ones.
• This is a careful analysis stage and improves upon the best solution.
• Collecting data and reporting on what has been accomplished and what has not brings the problem solving process full circle as reflecting on results helps a group identify its next step which is usually back at step 1 until you get it right!
In conclusion…
The problem solving model is almost like a recipe approach to dealing with issues and problems. It is a simple and convenient way to solve an issue without people relating to violent acts or unhappy atmospheres between individuals.
It can helps individuals make important decisions better and improve areas or relationships in their lives.
Problem solving are skills we need to know so that we can use it to our advantage when confronted with problems in life.
Remember that the problem solving tool is a valuable model to solve
difficult and complex issues. Take time to use it, it most definitely would not be a waste.
