Fungsi Quality Management di lingkungan Pertamina, baik di Korporat, Direktorat maupun anak perusahaan, menjalankan peran strategis dalam mendukung pencapaian Aspirasi Pertamina 2025. Hal ini dilakukan melalui penetapan visi “Menjadikan Kegiatan QM Sebagai Salah Satu Pilar Utama Pendukung Pencapaian Visi Perusahaan” yang didukung dengan upaya/ misi “meningkatkan kinerja Perusahaan berbasis pada upaya perbaikan berkelanjutan”. Malam menjalankan misinya, QM melakukan penerapan Kebijakan Manajemen Mutu secara komprehensif, konsisten dan berkelanjutan, sebagaimana tertuang dalam Code of Pertamina Quality Management System.
Kebijakan manajemen mutu dilakukan melalui 4 pilar utama Quality Management Pertamina, yaitu:
1. Continuous Improvement Program (CIP) 2. Standardization Management (SM)
3. Knowledge Management Pertamina (KOMET) 4. Quality Management Assessment (QMA)
Continuous Improvement Program (CIP)
Proses peningkatan budaya perbaikan berkelanjutan melalui penciptaan ide perbaikan/inovasi dalam Continuous Improvement Program (CIP) diseluruh Unit Operasi/Bisnis/ Anak Perusahaan (UO/UB/AP), pada tahun 2013 berhasil membukukan value creation sebesar Rp 2,617 triliun dengan total inovasi sebesar 1,109 risalah, Perusahaan telah melibatkan 20,17% Pekerjanya dalam kegiatan CIP.
Quality Management function within Pertamina, both at Corporate, Directorate and its subsidiaries, plays a strategic role in supporting the achievement of Aspiration Pertamina 2025. This is conducted by determining the vision of “Making QM Activity As One Of The Main Pillars in Supporting Achieving Our Vision” which is supported by the efforts/ mission of “improving the Company’s performance based on continuous improvement efforts”. In conducting its mission, QM carry out the implementation of Quality Management Policies in a comprehensive, consistent and sustainable manner, as stated in the Code of Pertamina Quality Management System.
Quality management policies are carried out through the four main pillars of Quality Management Pertamina, namely:
1. Continuous Improvement Program (CIP) 2. Standardization Management (SM)
3. Knowledge Management Pertamina (KOMET) 4. Quality Management Assessment (QMA)
Continuous Improvement Program (CIP)
The process of improving a culture of continuous improvement through the creation of improvement/innovation ideas in Continuous Improvement Program (CIP) throughout units of Operations/Business/Subsidiaries (UO/UB/AP), the year 2013 recorded a value creation of Rp 2.617 trillion with a total innovation of 1,109 treatise, the Company has involved 20.17% of its workers in CIP activities.
Value Creation CIP
Jutaan US$ Million US$ 2012 1,693 2013 2,617 2010 986 2011 1,268
Sebanyak 38 ide perbaikan/inovasi terbaik dari seleksi korporat pada APQ Awards 2013 juga diikutsertakan dalam Temu Karya Mutu dan Produktivitas Nasional (TKMPN) XVII di Medan pada November 2013. Dalam ajang ini, Pertamina memperoleh 1 Predikat Diamond, 23 penghargaan kategori Patinum, 14 penghargaan kategori Gold dan 14 kategori khusus Stream Special Achievement. Dalam ajang ini, Pertamina menyabet 63% Penghargaan tertinggi (perolehan Platinum dan Diamond) dari delegasi yang terkirim.
Implementasi CIP juga membawa Pertamina meraih penghargaan dalam BUMN Innovation Awards 2013. Penghargaan yang melombakan 15 kategori ini memberikan Penghargaan “The Best Product Innovation of Energy & Mining Sector”, “The Best Corporate Innovation Culture Management”, dan “The Best Technology Innovation of Energy & Mining Sector” atas pelaksanaan kegiatan CIP Pertamina.
A total of 38 best improvement/innovation ideas from the corporate selection in the 2013 APQ Awards are also included in the National Quality and Productivity Work Meeting (TKMPN) XVII in Medan in November 2013. In this event, Pertamina obtain 1 Diamond Predicate, 23 Platinum category award, 14 Gold award category and 14 for the special category of Stream Special Achievement category. In this event, Pertamina snatched 63% of the highest award (obtaining the Platinum and Diamond) from the delegation sent.
CIP implementation also takes Pertamina to obtain the awards in SOE Innovation Awards 2013. The award which contested 15 categories presents “The Best Product Innovation of Energy & Mining Sector”, “The Best Corporate Culture Innovation Management”, and “The Best Technology Innovation of Energy & Mining Sector” for the implementation of Pertamina’s CIP activities.
Top Three Indonesia MAKE Awards 2013 KOMET Score Skor KOMET
640.1
GPEA ScoreSkor GPEA
Emerging Industry Leader APQO
662.75
KOMITMEN TERHADAP MANAJEMEN MUTU
/COMMITMENT TO QUALITY MANAGEMENT
Perolehan Peringkat Tertinggi (Platinum & Diamond) dalam Forum Presentasi Nasional The highest ranks (Platinum & Diamond) in National Presentation Forum.
2007 17% 2008 18% 2009 12% 2010 12% 2011 22% 2012 42% 63% 2013
Nilai yang dihasilkan dari pekerja Pertamina dari kegiatan Continuous Improvement Program
Total value created by employees of Pertamina from the Continuous Improvement Program
Jumlah Aset Pengetahuan yang terkumpul hingga tahun 2013 hasil Eksternalisasi Pekerja Pertamina
Number of Knowledge Assets accumulated up to 2013 from Pertamina employees
2.6T 9,898
Standardization Management
Dalam rangka meningkatkan efektivitas implementasi sistem standar di lingkungan Perusahaan, Pertamina pada bulan April 2013 telah membentuk Komite Manajemen Sistem Standar berdasarkan Surat Perintah Direktur Umum No.020/ I00000/2013-S0. Komite ini merupakan badan independen yang bertugas memonitor implementasi sistem standar di Pertamina dengan pemberian rekomendasi terhadap setiap permintaan penerapan sistem standar dari setiap UO/UB/AP sampai dengan akhir tahun 2013.
Berdasarkan Code of Pertamina Quality Management System, bahwa untuk meningkatkan kualitas proses dan hasil kerja perlu dilakukan implementasi terhadap sistem standar sesuai kebutuhan Organisasi.
Sampai dengan akhir tahun 2013, tercatat implementasi sistem standar di seluruh Fungsi/Unit Operasi/Region dan Anak Perusahaan sebesar 77% dengan rincian 94% UO/UB/AP mengimplementasikan ISO 9001, 80% ISO 14001, dan 53% OHSAS 18001.
Implementasi ini menjadi wujud Pertamina dalam menjaga proses bisnis yang terkendali, memuaskan Pelanggan, dan memperhatikan kebutuhan stakeholder akan kondisi lingkungan dan keselamatan kerja. selain itu, program implementasi juga harus didukung oleh kegiatan Cross Functional Internal Audit (CFIA) yang bertujuan untuk menjamin efektivitas pengelolaan sistem standar. sebanyak 22% unit telah melaksanakan CFIA dan 34% Auditor telah terlibat dalam program tersebut.
Standardization Management
In order to improve the effectiveness of the implementation of the standard systems within the Company, in April 2013, Pertamina has established the Standard System Management Committee based on the Warrant of the Director of General Affairs No.020/ I00000/2013-S0. This committee is an independent body with the main duty to monitor the implementation of standard systems in Pertamina by providing advice to any request for the application of the standard system from every UO/UB/AP up to the end of 2013.
Based on the Code of Pertamina Quality Management System, that in order to improve the quality of the process and work results, the implementation of the standard system in accordance to the needs of the Organization is required.
As of the end of 2013, the implementation of the standard system in all Function/Units of Operation/ Region and Subsidiaries amounted to 77% was recorded, detailing 94% of UO/UB/AP implement ISO 9001, 80% implement ISO 14001, and 53% implement OHSAS.
This implementation becomes the embodiment of Pertamina in maintaining a controlled business processes, satisfying customers, and considering the needs of the stakeholders on the condition of the environment and safety. In addition, the implementation of the program must also be supported by the Cross Functional Internal Audit (CFIA) activities which aims to ensure the effectiveness of the standard system management. A total of 22% of the units have implemented CFIA and 34% of the auditors have been involved in the program. 25 dari 256 Auditor 25 out of 256 auditors
10%
28 dari 310 Auditor 228 out of 310 auditors12%
175 dari 425 Auditor 175 out of 425 auditors41%
CFIA 2011 CFIA 2012 CFIA 2013Belum Melaksanakan CFIA
Not yet undertaken the CFIA
Melaksanakan CFIA
Have undertaken the CFIA
78%
Knowledge Management Pertamina (KOMET)
Pertamina melaksanakan berbagai kegiatan KOMET untuk meningkatkan budaya berbagi pengetahuan, baik melalui kegiatan tatap muka (off-line) maupun dengan memanfaatkan teknologi informasi (on-line). Untuk mendukung keberhasilan program-program tersebut, Pertamina menetapkan kegiatan pengelolaan aset pengetahuan dalam portal KOMET sebagai salah satu item KPI bagi L3D sampai dengan Direksi. Hal ini mendorong keterlibatan insan Pertamina (KOMETers) untuk berperan dalam peningkatan budaya berbagi pengetahuan.
Memasuki tahun ke-5 pengelolaannya, KOMET berhasil menghimpun 9.898 aset pengetahuan dalam portal KOMET, 5.930 anggota Community of Practice, 853 penyelenggaraan forum berbagi pengetahuan offline, dan 95 tim expert panel yang bertugas menyaring aset pengetahuan yang masuk ke portal KOMET.
Beberapa perkembangan penting menyangkut peningkatan utilisasi dan layanan KOMET di tahun 2013 antara lain adalah pengembangan aplikasi portal KOMET dan penambahan fasilitas web seminar (webinar) untuk keperluan berbagi pengetahuan yang memiliki dampak yang lebih luas.
Puncak kesuksesan kegiatan berbagi pengetahuan pada tahun 2013 ditandai dengan keberhasilan KOMET memperoleh penghargaan Winner of ASIAN MAKE AWARD 2013 di Seoul Korea Selatan.
Knowledge Management Pertamina (KOMET)
Pertamina carries out various KOMET activities to improve the knowledge sharing culture, either through face-to-face (off-line) or by using information technology (on-line). To support the success of these programs, Pertamina sets the activity of knowledge asset management in the KOMET portal as one of the KPI item for L3D up to the Board of Directors. This encourages the involvement of persons of Pertamina (KOMETers) to play a role in improving the knowledge sharing culture.
Entering its 5th year of management, KOMET managed to collect 9,898 knowledge assets in the KOMET portal, 5,930 members of Community of Practice, 853 implementation of offline knowledge sharing forums and 95 teams of expert panels in charge of filtering the knowledge assets that go into the KOMET portal.
Several important developments concerning the improvement of utilization and service of KOMET in 2013 include KOMET portal application development and additional facilities of web seminars (webinars) for the purpose of sharing knowledge that has a wider impact.
The peak of the knowledge sharing activities success in 2013 was marked by the success of KOMET to be awarded as Winner of ASIAN MAKE AWARD 2013 in Seoul, South Korea.
KOMITMEN TERHADAP MANAJEMEN MUTU
/COMMITMENT TO QUALITY MANAGEMENT
Knowledge Management Pertamina (KOMET)
2011 584 202 1,099 2012 796 391 1,168 2013 993 385 3,390 Ditunda Pending Disetujui Approve Ditolak Rejected
Quality Management Assessment
Sesuai dengan komitmen Pertamina dalam mendukung akselerasi pertumbuhan kinerja BUMN dan pemenuhan Kontrak Manajemen sesuai Surat Kementerian BUMN No. 132/S.MBU/2013 tanggal 16 Juli 2013, Pertamina telah mengikuti proses penilaian kinerja perusahaan berbasis Kriteria Penilaian Kinerja Unggul (KPKU) BUMN. Proses asesmen ini memiliki lingkup nasional dan dilaksanakan bersamaan dengan 102 BUMN lainnya. Target skor hasil asesmen korporat di tahun 2013 adalah 662 (base) dan 680 (stretch). Target tersebut optimis tercapai mengingat skor GPEA yang didapat pada tahun 2012 lalu sebesar 662,75 (Emerging Industry Leader).
Sementara itu, kegiatan internal asesmen untuk UO/UB/ AP Pertamina berdasarkan Kriteria Kinerja Ekselen Pertamina (KKEP), pada tahun 2013 memperoleh skor rata-rata 466 yang meningkat dari asesmen sebelumnya (452) dengan kategori Good Performance.
Quality Management Assessment
In accordance to Pertamina’s commitment to support accelerated growth of SOE performance and the fulfillment of the Managemet Contract according to the Letter of the Ministry of SOE No. 132/S. MBU/2013 dated July 16, 2013, Pertamina has participated in the company performance appraisal process based on Superior Performance Assessment Criteria (KPKU) SOE. This assessment process has a national scope and implemented in conjunction with the other 102 SOEs. The corporate target score for the assessment results in 2013 is 662 (base) and 680 (stretch). The target is optimistic given the GPEA score in 2012 was to 662.75 (Emerging Industry Leader).
Meanwhile, internal assessment activities for Pertamina’s UO/ UB/AP based on Pertamina Performance Excellence Criteria (KKEP), in 2013 achieved the average scores increase from 466 compared to the previous assessment (452) with a Good Performance category.