Corporate Shared Service (CSS) merupakan fungsi dalam organisasi Pertamina yang menyediakan layanan Teknologi Informasi dan Komunikasi (TIK) kepada pengguna layanan di Pertamina dan anak perusahaan Pertamina. Selain perannya sebagai penyedia layanan TIK, CSS juga beraspirasi untuk menjadi mitra berbisnis yang memberikan kontribusi pendapatan bagi Perusahaan. Saat ini, fungsi CSS mengelola 20 jenis layanan TIK yang dikelompokkan dalam layanan berbasis Enterprise Resource Planning (ERP), layanan Non-ERP, layanan Teknologi Informasi (TI), dan layanan Business Process Outsourcing (BPO).
Pengembangan Layanan ICT
Sepanjang tahun 2013, CSS melakukan berbagai upaya terkait peningkatan layanan ICT melalui:
- Roll-out implementasi sistem ERP di anak perusahaan yaitu Pertamina Retail dan Pertamina Trans Kontinental, anak perusahaan PHE (PHE Suban dan PHE Metana-Sumatera) dan juga di M&T Representative Timor Leste. Sampai dengan akhir tahun 2013, sebanyak 16 anak perusahaan Pertamina telah menerapkan ERP, sehingga mempercepat dan mempermudah konsolidasi data secara Pertamina korporat, termasuk untuk tujuan pelaporan keuangan secara sistem yang tepat waktu dan auditable.
- Implementasi IADMS (Integrated Automation & Data Management System), sebuah inisiatif untuk menginterpretasikan arus data hydrocarbon dari berbagai instrumen yang ada di area operasi hulu ke hilir dan tercatat secara otomatis dalam sistem ERP. Pada tahun 2013, pilot project IADMS telah diterapkan di beberapa depot BBM, dengan roll-out secara bertahap ke 23 terminal BBM sampai dengan tahun 2016.
- Implementasi Pertamina Integrated Procurement System melalui aplikasi i-P2P (Integrated Procure to Pay) yang terintegrasi dengan ERP di lingkungan Kantor Pusat Pertamina dan PT Pertamina EP
- Implementasi SMPBBM (Sistem Monitoring Pendistribusian BBM bersubsidi)
- Digitalisasi arsip di lingkungan Kantor Pusat Pertamina - Implementasi Human Resources Information System (i-AM,
Single Grade)
- Implementasi New E-Correspondence, yang merupakan pemutakhiran dari aplikasi koresponden sebelumnya
- Melaksanakan Key ICT Project (IFRS, ICOFR, BOD Dashboard, SAP GRC Access Control)
Service Level Agreement
Untuk menjaga kepuasan pengguna layanan, CSS menjamin kualitas dan kinerja layanannya dengan menggunakan Service Level Agreement (SLA) sebagai standar yang disepakati antara CSS dan para pengguna layanan.
Corporate Shared Services (CSS) is a function within Pertamina’s organization that provides Information and Communication Technology (ICT) services to the users at Pertamina and its subsidiaries. In addition to its role as a provider of ICT services, CSS also aspires to become a business partner that contributes revenue to the Company. Currently, the CSS function manages 20 types of ICT services that are grouped in a service based on Enterprise Resource Planning (ERP), Non-ERP services, Information Technology (IT) services and Business Process Outsourcing (BPO) services.
ICT Services Development
Throughout 2013, CSS conducted various efforts related to the development of ICT services through:
- Roll-out of ERP system implementation in the subsidiary namely Pertamina Retail and Pertamina Trans Kontinental, a subsidiary of PHE (PHE Metana-Suban and PHE Metana-Sumatra) and also at M&T Representative for Timor-Leste. As of the end of 2013, a total of 16 Pertamina’s subsidiaries have applied the ERP, thus speeding up and facilitate the consolidation of data of Pertamina as a corporate, including for purposes of financial reporting in a timely and auditable system. - Implementation of IADMS (Integrated Automation & Data
Management System), an initiative to interpret the flow of hydrocarbon data from various instruments of data that exist in the downstream and upstream operation areas and automatically recorded in the ERP system. In 2013, a pilot project has been implemented in several IADMS fuel depots, with a gradual roll-out to 23 fuel terminals by 2016. - Implementation of Pertamina Integrated Procurement System
through the i-P2P (Procure to Pay Integrated) application which is integrated with the ERP in the Pertamina Head Office environment and PT Pertamina EP
- Implementation of SMPBBM (Subsidized Fuel Distribution Monitoring System)
- Digitizing archives in Pertamina’s Head Office environment - Implementation of Human Resources Information System
(i-AM, Single Grade)
- Implementation of New E-Correspondence, which is an update of the previous correspondence application
- Carry out Key ICT Project (IFRS, ICOFR, BOD Dashboard, SAP GRC Access Control)
Service Level Agreement
To maintain user satisfaction, CSS guarantees the quality and performance of its services through a Service Level Agreement (SLA) as a standard agreed between the CSS and the users of the service.
CORPORATE SHARED SERVICE
/CORPORATE SHARED SERVICE
IT Governance
Several activities carried out by the CSS function in 2013 related to the aspect of IT Governance are among others:
- Update of ICT Master Plan 2013-2017 in order to maintain and improve services in order to provide the maximum contribution to the business of Pertamina in line with the Company’s Long-Term Plan (RJPP).
- Renewal ISO 27001:2005 (Information Security Management System) for the Customer Service area, as a continuation from the Data Center Operation & Communication (DCOC) and Shared Processing Center (SPC) area.
- ISO 20000-1:2011 recertification with the expansion of the scope in the Customer Service area.
- Implementation of COBIT 4.1 (IT Governance Framework) CSS by improving ICT management’s maturity level to 3.95 in 2013.
Tata Kelola TI
Beberapa kegiatan yang dilaksanakan oleh fungsi CSS pada tahun 2013 terkait dengan aspek IT Governance antara lain adalah:
- Pemutakhiran ICT Master Plan 2013-2017 dalam rangka menjaga dan meningkatkan layanan agar dapat memberikan kontribusi maksimal kepada bisnis Pertamina sejalan dengan Rencana Jangka Panjang Perusahaan (RJPP).
- Resertifikasi ISO 27001:2005 (Information Security Management System) untuk area Data Center Operation & Communication (DCOC) dan Shared Processing Center (SPC).
- Resertifikasi ISO 20000-1:2011 (Service Management System) dengan perluasan lingkup area Customer Service. - Penerapan COBIT 4.1 (IT Governance Framework) CSS
dengan meningkatkan tingkat kematangan (maturity level) pengelolaan ICT menjadi 3,95 di tahun 2013.
RATA-RATA PENCAPAIAN SERVICE LEVEL AGREEMENT (SLA) LAYANAN CSS 2013
2013 CSS SERVICES AVERAGE ACHIEVEMENT TO THE SERVICE LEVEL AGREEMENT (SLA)
95.00% 96.00% 97.00% 98.00% 99.00% 100.00%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Target Average
MATURITY LEVEL MATURITY LEVEL
Non Existent
• 0 – Proses belum diterapkan
Process not yet implemented
• 1 – Proses bersifat ad hoc dan belum terorganisir
Ad hoc process, not yet organized
• 2 – Proses dilakukan secara konsisten Process in consistent use
• 3 – Proses telah terdokumentasi Process have been documented
• 4 – Proses dimonitor dan dapat diukur keberhasilannya Process could be monitored and measured for results
• 5 – Proses terus berkembang mengikuti good practices dan telah terotomatisasi
Process continued to be developed in line with best practice and has been automated
Initial/Ad Hoc Repeatable but
Intuitive Defined Managed and Measurable Optimized 0 1 2 3 4 5 Maturity Level 2012 Maturity Level 2013 Target Maturity Level
Pengembangan SDM CSS
Pengembangan kompetensi SDM Teknologi Informasi di CSS dilakukan dengan memberikan pelatihan atau upskilling maupun sertifikasi profesi bagi pekerja, yang disesuaikan dengan kebutuhan bisnis CSS maupun perkembangan yang ada di bidang Teknologi Informasi. Adapun terkait pelatihan, CSS sudah menyelenggarakan program Corporate University sebanyak dua angkatan sedangkan sertifikasi pekerja TI selama tahun 2013 antara lain:
- Cisco Certified Network Associate (CCNA) - Certified Ethical Hacker (CEH) v8 - CompTia Network
- Lead auditor ISO 20000
CSS HR Development
HR Competency Development in CSS Information Technology is established by providing training or upskilling and professional certification for employees, tailored to CSS business needs as well as the existing development in the field of Information Technology. Regarding to the training, CSS has organized two batches of Corporate University program while certifications for IT workers in 2013 include:
- Cisco Certified Network Associate (CCNA) - Certified Ethical Hacker (CEH) v8 - CompTia Network