DAFTAR PUSTAKA
Bhushan, Navneet dan Kanwal Rai. 2004. Strategic Decision Making: Applying
the Analytical Hierarchy Process, London: Springer-Verlag.
Chen, Chih-Hsien, 2006. An Integrated Approach to Process Design for Air
Cargo Transportation, Taiwan, International Conference on Systems.
Cohen, Lou. 1995. Quality Function Deployment : How to Make QFd Work for
You. USA : Addison-Wesley Publishing Company.
Dettmer, H William. Goldratt’s Theory of Constraints: A Systems Approach to
Continuous Improvement.
Erto, Pasquale. 2009. Statistic for Innovation. Springer-Verlag Italia.
Francheschini, Fiorenzo. 2002. Advanced Quality Function Deployment.
Washington DC : A CRC Press Company.
Grigoroudis, Evangelos. 2010. Customer Satisfaction Evaluation. Springer New
York Dordrecht Heidelberg London.
Mital, Anil. et all. 2008. Product Development A structured Approach to
Consumer Product Development, Design and Manufacture. Cet. USA :
Elsevier.
Mitsuo Nagamachi. 2011. Kansei Affective Engineering, Jepang: New York CRC
Press.
Ronald G Day. 1993. Quality Function Deployment Linking A Company with Its
Customers. Wisconsin : ASQC Quality Press.
Sinulingga, Sukaria. 2013. Metode Penelitian, Cet III; Medan: USU Press.
Taifa, Ismail Wilson, Desai, Darshak A. 2015. Quality Function Deployment
Integration with Kano Model for Ergonomic Product Improvement
(Classroom Furniture)-A Review. India Journal of Multidisciplinary
Engineering Science and Technology.
