FINAL REPORT ON
RECE
PTIONIST’S TASKS
AND JOB DESCRIPTIONS IN
AGROWISATA SALATIGA
Submitted in Partial Fulfillment of
The Requirements for
The Professional Title of “Ahli Madya”
BY:
DWI PURWANTO
NIM: 3111008
ENGLISH DEPARTMENT
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
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APPROVAL PAGE
This Final Report On Receptionist’s Tasks and Job Descriptions in Agrowisata
Salatiga has been defended before on the Faculty of Language and Literature
Examination of Satya Wacana Christian University Salatiga.
Day and date : 3rdFebruary, 2015.
Place : G3, FBS- Kartini Salatiga.
It has already been accepted as apartial requirement for the degree of Ahli Madya.
Ervin Suryaningsih, S.S., M.Hum
Advisor
Esriaty Ega Kendenan, M.Si
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Copyright Statement
This final report contains no such material as has been submitted for examination in any course or accepted for the fulfillment of any degree or diploma in any university. To the best of my knowledge and my belief, this contains no material previously published or written by any other person except where due reference is made in the text.
Copyright© 2015. Dwi Purwanto and Ervin Suryaningsih, S.S., M.Hum
All rights reserved. No part of this thesis may be reproduced by any means without the permission of at least one of the copyright owners or the English Department, Faculty of Language and Literature, Satya Wacana University, Salatiga.
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ACKNOWLEDGEMENTS
The writer says thank you to those who have helped the writer in preparing this observation report:
1. Jesus Christ, who always bless me every time;
2. My family, especially my parents who supported me during studying in
STIBA Satya Wacana;
3. Sinode foundation that provided scholarship.So, I could study in STIBA Satya
Wacana Salatiga;
4. Dra Ristiyanti Prasetijo, MBA. as head ofSchool a Foreign Language Satya
Wacana Salatiga, that has been providing support during studying in STIBA
Satya Wacana;
5. Ervin Suryaningsih, S.S., M.Hum, as advisor who always be patient in giving
instructions and advice to the writer during thewritingprocess of the
observation report;
6. All teachers and staffs in STIBA Satya Wacana Salatiga;
7. Agrowisata Salatiga that has given the permission to do observation and
interview;
8. Mr Alih Tirta Saputra who has helped me in doing an interview on the front
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9. Vina Filiana who always helped and supported me;
10.Mr.Sapta, Ian brewok, Adi Han, Mrs.Santi, Mrs.Ririn, Mrs.Juwita, and others;
Finally, this observationreport can provide benefits to readers who are interested
or made this as references in Hospitality Industry. The writer realized that
thisobservation report is still far from perfect, so critics and suggestions from readers
will be very useful for the writer.
Salatiga, 6th January 2015
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BRIEF SUMMARY
The writer did observation about the work of a receptionist in Agrowisata
Salatiga on 15thDecember 2015. The writer conducted observation and interview
forgetting the data before writing the observation report.
Some of the problems faced during finishing the observation was the
limitation of time in preparing material, the form of questions was given before
observation and interview.The data obtained after interview was very helpful for the
writer due to know the work of a receptionist.The purpose of observation was to
know the real tasks of a receptionist in Agrowisata and to compare between theories
learned in college with the real working world, so that the writer will get better
understanding of being a receptionist and his/her tasks.
This report may provide benefits to the reader, especially about the duties of
reception.The author also realized thatthis observation report is still far from perfect,
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ACKNOWLEDGEMENTS ... ..iv
BRIEF SUMMARY ... vi
TABLE OF CONTENTS ... vii
CHAPTER 1 INTRODUCTION ... 1
1.2. Time and Place of Observation and Interview ... 1
1.3. Company Profile ... 1
1.3.Interview Profile... 2
CHAPTER 2 THEORETICALREVIEW ... 3
2.1. The Receptionist Definition ... 3
2.2. The Task of Receptionists ... 4
2.3. Receptionist Requirements ... 5
CHAPTER 3 ANALYSIS ... 6
3.1. Discussion ... 6
3.1.1. The Compatibility between the Observation and Theories ... 6
3.1.2. Mismatch Discussion between the Theory Given and Observation ... 9
3.1.3.The Patterns of the Receptionists in Agrowisata ... 10
3.1.4. The Reasons of Mismatch Between the Observation and Theories... ... 11
3.2. The role of English ... 11
3.2.1.The Role of English for Receptionists in Agrowisata... ... 11
3.2.2. The Types of English Used by Receptionists inAgrowisata ... 12
3.2.3. The Problems of Using English in Agrowisata ... 12
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3.3.1. The Strength and Weaknesses of Doing
the Observations... ... 13
3.3.2.What the Writer Learnt from this Observation... ... 13
CHAPTER 4 CONCLUSION AND SUGGESTIONS ... 14
4.1. Conclusion (Impression) ... 14
4.2. Suggestions ... 15
REFERENCES ... 16
