FREKUENSI GAMBARAN UMUM RESPONDEN
Statistics
JenisKelamin Umur Pendidikan Pekerjaan Tujuanmenginap Caramemesan
N Valid 63 63 63 63 63 63
Missing 0 0 0 0 0 0
JenisKelamin
Frequency Percent Valid Percent
Cumulative Percent
Valid laki-laki 36 57.1 57.1 57.1
prp 27 42.9 42.9 100.0
Total 63 100.0 100.0
Umur
Frequency Percent Valid Percent
Cumulative Percent
Valid 22-28 TAHUN 22 34.9 34.9 34.9
29-35 TAHUN 26 41.3 41.3 76.2
36-42 TAHUN 12 19.0 19.0 95.2
>42 TAHUN 3 4.8 4.8 100.0
Total 63 100.0 100.0
Pendidikan
Frequency Percent Valid Percent
Cumulative Percent
Valid SMP-SMA 9 14.3 14.3 14.3
D1/D2/D3 11 17.5 17.5 31.7
S1 30 47.6 47.6 79.4
Pendidikan
Frequency Percent Valid Percent
Cumulative Percent
Valid SMP-SMA 9 14.3 14.3 14.3
D1/D2/D3 11 17.5 17.5 31.7
S1 30 47.6 47.6 79.4
S2/S3 13 20.6 20.6 100.0
Total 63 100.0 100.0
Pekerjaan
Frequency Percent Valid Percent
Cumulative Percent
Valid PNS 32 50.8 50.8 50.8
WIRASWASTA 15 23.8 23.8 74.6
POLRI/TNI 10 15.9 15.9 90.5
PEGAWAI BUMN 6 9.5 9.5 100.0
Total 63 100.0 100.0
Tujuan Menginap
Frequency Percent
Valid Percent
Cumulative Percent
Valid KEPERLUAN
BISNIS/KERJA 32 50.8 50.8 50.8
KEPERLUAN
PENDIDIKAN 9 14.3 14.3 65.1
KEPERLUAN
BERLIBUR 19 30.2 30.2 95.2
LAINNYA 3 4.8 4.8 100.0
Total 63 100.0 100.0
Cara Memesan
Frequency Percent
Valid Percent
Valid MELALUI INTERNET/ TRAVELOKA
24 38.1 38.1 38.1
MELALUI
TELEPON 16 25.4 25.4 63.5
MENDQTANGI
LANGSUNG 23 36.5 36.5 100.0
Total 63 100.0 100.0
HASIL VALIDITAS TINGKAT KINERJA
(TANGIBLE)
Correlations
TANGIBLE1K TANGIBLE2K TANGIBLE3K TANGBLE4K JUMLAH
TANGIBLE1K Pearson Correlation 1 .340** .381** .031 .453**
Sig. (2-tailed) .006 .002 .809 .000
N 63 63 63 63 63
TANGIBLE2K Pearson Correlation .340** 1 .257* .330** .522**
Sig. (2-tailed) .006 .042 .008 .000
N 63 63 63 63 63
TANGIBLE3K Pearson Correlation .381** .257* 1 .130 .322*
Sig. (2-tailed) .002 .042 .311 .010
N 63 63 63 63 63
TANGBLE4K Pearson Correlation .031 .330** .130 1 .324**
Sig. (2-tailed) .809 .008 .311 .010
N 63 63 63 63 63
JUMLAH Pearson Correlation .453** .522** .322* .324** 1
Sig. (2-tailed) .000 .000 .010 .010
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT KINERJA
(
RELIABILITY)
Correlations
RELIABILITY1K RELIABILITY2K RELIABILITY3K RELIABILITY4K JUMLAH
RELIABILITY1K Pearson Correlation 1 .335** -.057 -.016 .209
Sig. (2-tailed) .007 .657 .899 .100
N 63 63 63 63 63
RELIABILITY2K Pearson Correlation .335** 1 .152 .130 .415**
Sig. (2-tailed) .007 .235 .310 .001
N 63 63 63 63 63
RELIABILITY3K Pearson Correlation -.057 .152 1 .263* .225
Sig. (2-tailed) .657 .235 .038 .076
N 63 63 63 63 63
RELIABILITY4K Pearson Correlation -.016 .130 .263* 1 .187
Sig. (2-tailed) .899 .310 .038 .142
N 63 63 63 63 63
JUMLAH Pearson Correlation .209 .415** .225 .187 1
Sig. (2-tailed) .100 .001 .076 .142
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT KINERJA
(
RESPONSIVENESS)
Correlations
RESPONSIVE NES1K
RESPONSIVE NES2K
RESPONSIVE NES3K
RESPONSIVE
NES4K JUMLAH
RESPONSIVE NES1K
Pearson Correlation 1 .174 -.005 .112 .482**
Sig. (2-tailed) .171 .968 .381 .000
N 63 63 63 63 63
RESPONSIVE NES2K
Pearson Correlation .174 1 -.041 -.071 .261*
Sig. (2-tailed) .171 .747 .578 .039
N 63 63 63 63 63
RESPONSIVE NES3K
Pearson Correlation -.005 -.041 1 -.067 -.127
Sig. (2-tailed) .968 .747 .601 .323
N 63 63 63 63 63
RESPONSIVE NES4K
Pearson Correlation .112 -.071 -.067 1 .415**
Sig. (2-tailed) .381 .578 .601 .001
N 63 63 63 63 63
JUMLAH Pearson Correlation .482** .261* -.127 .415** 1
Sig. (2-tailed) .000 .039 .323 .001
N 63 63 63 63 63
**. Correlation is significant at the 0.01 level (2-tailed).
HASIL VALIDITAS TINGKAT KINERJA
(EMPATY)
Correlations
EMPATY1K EMPATHY2K EMPATY3K EMPATY4K JUMLAH
EMPATY1K Pearson Correlation 1 .158 .150 .135 .288*
Sig. (2-tailed) .215 .242 .292 .022
N 63 63 63 63 63
EMPATHY2K Pearson Correlation .158 1 -.150 .187 .249*
Sig. (2-tailed) .215 .240 .143 .049
N 63 63 63 63 63
EMPATY3K Pearson Correlation .150 -.150 1 .301* .272*
Sig. (2-tailed) .242 .240 .017 .031
N 63 63 63 63 63
EMPATY4K Pearson Correlation .135 .187 .301* 1 .323**
Sig. (2-tailed) .292 .143 .017 .010
N 63 63 63 63 63
JUMLAH Pearson Correlation .288* .249* .272* .323** 1
Sig. (2-tailed) .022 .049 .031 .010
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT KINERJA
(ASSURANCE)
Correlations
ASSURANCE 1 K
ASSURANCE 2 K
ASSURANCE 3 K
ASSURANCE
4 K JUMLAH
ASSURANCE1K Pearson Correlation 1 -.080 .004 .083 .196
Sig. (2-tailed) .534 .975 .515 .123
N 63 63 63 63 63
ASSURANCE2K Pearson Correlation -.080 1 -.147 -.060 .239
Sig. (2-tailed) .534 .251 .641 .059
N 63 63 63 63 63
ASSURANCEK Pearson Correlation .004 -.147 1 -.069 .140
Sig. (2-tailed) .975 .251 .592 .274
N 63 63 63 63 63
ASSURANCE3K Pearson Correlation .083 -.060 -.069 1 .148
Sig. (2-tailed) .515 .641 .592 .245
N 63 63 63 63 63
JUMLAH Pearson Correlation .196 .239 .140 .148 1
Sig. (2-tailed) .123 .059 .274 .245
HASIL VALIDITAS TINGKAT HARAPAN
(
TANGIBLE)
Correlations
TANGIBLE1 H TANGIBLE2 H TANGIBLE3 H TAGNIBLE4 H JUMLAH
TANGIBLE1 H Pearson Correlation 1 -.151 -.098 .028 .519**
Sig. (2-tailed) .238 .443 .826 .000
N 63 63 63 63 63
TANGIBLE2 H Pearson Correlation -.151 1 .337** .519** .409**
Sig. (2-tailed) .238 .007 .000 .001
N 63 63 63 63 63
TANGIBLE3 H Pearson Correlation -.098 .337** 1 .531** .381**
Sig. (2-tailed) .443 .007 .000 .002
N 63 63 63 63 63
TAGNIBLE4H Pearson Correlation .028 .519** .531** 1 .480**
Sig. (2-tailed) .826 .000 .000 .000
N 63 63 63 63 63
JUMLAH Pearson Correlation .519** .409** .381** .480** 1
Sig. (2-tailed) .000 .001 .002 .000
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT HARAPAN
(RELIABILITY)
Correlations
RELIBILITI1 H RELIBILITI2 H RELIBILITI3 H RELIBILITI4 H JUMLAH
RELIBILITI1 H Pearson Correlation 1 .763** -.034 .049 .487**
Sig. (2-tailed) .000 .793 .703 .000
N 63 63 63 63 63
RELIBILITI2 H Pearson Correlation .763** 1 .070 .097 .416**
Sig. (2-tailed) .000 .585 .451 .001
N 63 63 63 63 63
RELIBILITI3 H Pearson Correlation -.034 .070 1 .642** .460**
Sig. (2-tailed) .793 .585 .000 .000
N 63 63 63 63 63
RELIBILITI4 H Pearson Correlation .049 .097 .642** 1 .493**
Sig. (2-tailed) .703 .451 .000 .000
N 63 63 63 63 63
JUMLAH Pearson Correlation .487** .416** .460** .493** 1
Sig. (2-tailed) .000 .001 .000 .000
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT HARAPAN
(
RESPONSIVENESS)
Correlations
RESPONSIVE NES1 H
RESPONSIVE NES2 H
RESPONSIVEN ES3 H
RESPONSIVE
NES4 H JUMLAH
RESPONSIVE NES1 H
Pearson Correlation 1 .337** .141 -.064 .521**
Sig. (2-tailed) .007 .272 .621 .000
N 63 63 63 63 63
RESPONSIVE NES2 H
Pearson Correlation .337** 1 .035 -.102 .276*
Sig. (2-tailed) .007 .785 .428 .028
N 63 63 63 63 63
RESPONSIVE NES3 H
Pearson Correlation .141 .035 1 .543** .289*
Sig. (2-tailed) .272 .785 .000 .022
N 63 63 63 63 63
RESPONSIVE NES4 H
Pearson Correlation -.064 -.102 .543** 1 .420**
Sig. (2-tailed) .621 .428 .000 .001
N 63 63 63 63 63
JUMLAH Pearson Correlation .521** .276* .289* .420** 1
Sig. (2-tailed) .000 .028 .022 .001
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT HARAPAN
(EMPATY)
Correlations
EMPATI1 H EMPATI2 H EMPATI3 H EMPATI4 H JUMLAH
EMPATI1 H Pearson Correlation 1 .683** .343** -.004 .421**
Sig. (2-tailed) .000 .006 .974 .001
N 63 63 63 63 63
EMPATI2 H Pearson Correlation .683** 1 .287* .001 .399**
Sig. (2-tailed) .000 .023 .991 .001
N 63 63 63 63 63
EMPATI3 H Pearson Correlation .343** .287* 1 .221 .334**
Sig. (2-tailed) .006 .023 .082 .007
N 63 63 63 63 63
EMPATI4 H Pearson Correlation -.004 .001 .221 1 .386**
Sig. (2-tailed) .974 .991 .082 .002
N 63 63 63 63 63
JUMLAH Pearson Correlation .421** .399** .334** .386** 1
Sig. (2-tailed) .001 .001 .007 .002
N 63 63 63 63 63
HASIL VALIDITAS TINGKAT HARAPAN
(ASSURANCE)
Correlations
ASSURANCE 1 H
ASSURANCE 2 H
ASSURANCE 3 H
ASSURANCE
4 H JUMLAH
ASSURANCE 1 H
Pearson Correlation 1 -.145 -.060 .092 .311*
Sig. (2-tailed) .258 .640 .475 .013
N 63 63 63 63 63
ASSURANCE 2 H
Pearson Correlation -.145 1 .343** .373** .497**
Sig. (2-tailed) .258 .006 .003 .000
N 63 63 63 63 63
ASSURANCE 3 H
Pearson Correlation -.060 .343** 1 .254* .517**
Sig. (2-tailed) .640 .006 .044 .000
N 63 63 63 63 63
ASSURANCE 4 H
Pearson Correlation .092 .373** .254* 1 .466**
Sig. (2-tailed) .475 .003 .044 .000
N 63 63 63 63 63
JUMLAH Pearson Correlation .311* .497** .517** .466** 1
Sig. (2-tailed) .013 .000 .000 .000
N 63 63 63 63 63
HASIL RELIABILITY TINGKAT KINERJA
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 63 100.0
Excludeda 0 .0
Total 63 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
HASIL RELIABILITY TINGKAT HARAPAN
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 63 100.0
Excludeda 0 .0
Total 63 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
