Lampiran 1
LEMBAR PERSETUJUAN
Saya yang namanya tersebut dibawah ini :
Nama
:
Umur
:
Alamat
:
No. Hp
:
Setelah mendapatkan penjelasan mengenai manfaat penelitian yang berjudul
“Pengaruh Persepsi tentang Mutu Pelayanan Kesehatan Terhadap Pasien Pulang Atas
Permintaan Sendiri di Rumah Sakit Advent Kota Medan Tahun 2014”, maka kami
menyatakan untuk tidak keberatan untuk menjadi responden dalam penelitian
tersebut.
Yang Menyatakan
Responden
Lampiran 2
KUESIONER PENELITIAN
Medan, Januari 2014
Kepada Yth.
Bapak / Ibu Responden
Di Tempat
Dengan Hormat,
Bersama surat ini kami sampaikan bahwa dalam rangka untuk meningkatkan
kualitas pelayanan kesehatan yang ada di Rumah Sakit Advent Kota Medan, maka
kami bermaksud melakukan penelitian tentang pengaruh persepsi tentang mutu
pelayanan kesehatan terhadap pasien pulang atas permintaan sendiri di Rumah Sakit
Advent Kota Medan. Untuk itu kami mohon kesediaan Bapak/Ibu sekalian untuk
menjadi responden dalam penelitian ini dan dapat mengisi kuesioner yang kami
berikan sesuai dengan kondisi yang sebenarnya. Kami akan menjamin kerahasiaan
terhadap apapun yang telah Bapak/Ibu berikan dan tidak akan mengurangi kualitas
pelayanan yang akan Bapak/Ibu terima.
Demikian atas partisipasi dan kerjasamanya kami ucapkan terima kasih.
Hormat Saya.
Peneliti
KUESIONER
PENGARUH PERSEPSI TENTANG MUTU PELAYANAN KESEHATAN
TERHADAP PASIEN PULANG ATAS PERMINTAAN SENDIRI
DIRUMAH SAKIT ADVENT TAHUN 2014 KOTA MEDAN
Responden
: ...
Identitas Responden
1.
Nama
: ...
2.
Umur / Tanggal Lahir
: ...
3.
Jenis Kelamin
: Laki – Laki Perempuan
4.
Pendidikan
:
SD
SLTP
SLTA
Akademik / DIII
S.1 / S.2
5. Pekerjaan
: Pegawai Swasta / PNS
Wiraswata / Pedagang
Petani
Buruh
Tidak Bekerja
Mutu Pelayanan Kesehatan
Petunjuk : Mohon Bapak / Ibu mengisi dengan memberi tanda chek list (
√) pada
kolom sesuai dengan jawaban saudara berdasarkan pelayanan yang anda
terima.
Keterangan :
SP
= Sangat Puas
(Skore 5)
P
= Puas
(Skore 4)
RR
= Ragu-Ragu
(Skore 3)
TP
= Tidak Puas
(Skore 2)
STP
= Sangat Tidak Puas (Skore 1)
1.
Bukti Fisik (Penampilan Pelayanan) / Tangible
No
Pernyataan
SP
P RR TP STP
1
Halaman parkir luas dan nyaman.
2
Keadaan rumah sakit bersih dan nyaman.
3
Terdapat keberadaan dan penempatan papan
petunjuk yang jelas.
4
Tempat tidur bersih dan nyaman.
5
Peralatan medis lengkap dan canggih serta sesuai
dengan apa yang dibutuhkan pasien.
6
Peralatan medis bersih.
7
Kamar mandi pasien bersih dan wangi.
8
Penampilan petugas administrasi bersih dan rapi.
9
Penampilan perawat bersih dan rapi.
10. Penampilan dokter bersih dan rapi.
2.
Kehandalan Pelayanan / Reliability
a.
Pelayanan Administrasi
No
Pernyataan
SP
P RR TP STP
1
Pendaftaran Pasien dapat dilakukan dengan cepat
dan tepat.
2
Prosedur pelayanan pasien di bagian administrasi
tidak berbelit- belit.
3
Petugas administrasi memberikan pelayanan yang
informatif, ramah dan sopan.
b.
Pelayanan Dokter
No
Pernyataan
SP
P RR TP STP
1
Dokter ramah dalam berkomunikasi
2
Dokter menjelaskan tentang keadaan pasien.
3
Dokter berkunjung secara teratur dan tepat waktu.
4
Dokter mampu menentukan penyakit pasien dan
tindakan medis selanjutnya.
c.
Pelayanan Perawat
No
Pernyataan
SP
P RR TP STP
1
Perawat berkomunikasi ramah dan sopan dengan
pasien.
2
Perawat Menanggapi Keluhan Pasien
3
Perawat melayani pasien (memandikan,memberi
makan,memberi obat).
4
Perawat menggantikan seprei dalam waktu
tertentu.
d.
Fasilitas Makanan
No
Pernyataan
SP
P RR TP STP
1
Makanan memiliki cita rasa yang baik.
2
Makanan disajikan secara teratur dan tepat waktu.
3
Makanan disajikan dalam keadaan hangat.
4
Menu makanan bervariasi.
e.
Pelayanan Petugas Obat
No
Pernyataan
SP
P RR TP STP
1
Petugas obat menjelaskan penggunaan obat.
2
Obat yang diresepkan dokter tersedia dengan baik
jenis maupun jumlahnya.
3
Prosedur penagihan resep obat tidak berbelit.
f.
Fasilitas Ruang Rawat Inap
No
Pernyataan
SP
P RR TP STP
1
Ruang rawat inap bersih,nyaman dan tertata rapi
serta adanya ventilasi yang cukup.
2
Ketersediaan air kamar mandi tetap diperhatikan
petugas.
3
Ketersediaan bel untuk memanggil petugas.
4
Penerangan ruang rawat inap diperhatikan secara
teratur.
3.
Daya tanggap / Responsiviness
No
Pernyataan
SP
P RR TP STP
1
Dokter memberikan respon cepat terhadap
keluhan pasien.
2
Perawat merespon setiap keluhan dari pasien.
3
Dokter bersedia membantu pasien setiap saat.
4
Perawat bersedia membantu pasien setiap saat.
5
Tindakan pertolongan cepat dan tepat.
4.
Jaminan / Assurance
No
Pernyataan
SP
P RR TP STP
1
Dokter terampil dan cepat menetapkan diagnosis.
2
Perawat terampil dalam melaksanakan tugasnya.
3
Pasien tidak lama menunggu diagnosis maupun
pelayanan medis di rumah sakit.
5.
Perhatian Pelayanan / Empathy
No
Pernyataan
SP
P RR TP STP
1
Pelayanan kepada pasien tidak memandang status
sosial dan lain – lain.
2
Petugas dengan sabar melayani kebutuhan pasien.
3
Perawat memberikan perhatian yang baik kepada
pasien.
4
Dokter memberikan perhatian yang baik kepada
pasien.
Lampiran 4
OUTPUT Frequency Table
Umur katagori
Frequency Percent Valid Percent Cumulative Percent
Valid < 40 tahun 25 40.3 40.3 40.3
>= 40 tahun 37 59.7 59.7 100.0
Total 62 100.0 100.0
Jenis Kelamin Responden
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent Cumulative Percent
Valid SMP 4 6.5 6.5 6.5
SMA 35 56.5 56.5 62.9
Sarjana 23 37.1 37.1 100.0
Total 62 100.0 100.0
Pekerjaan
Frequency Percent Valid Percent
Bukti Fisik 1
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Bukti Fisik 5
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Bukti Fisik 9
Frequency Percent Valid Percent
Cumulative
Bukti Fisik 10
Frequency Percent Valid Percent
Cumulative
Bukti fisik
Frequency Percent Valid Percent
Cumulative Percent
Valid Baik 17 27.4 27.4 27.4
Kurang baik 45 72.6 72.6 100.0
Total 62 100.0 100.0
Pelayanan Administrasi 1
Frequency Percent Valid Percent
Cumulative
Pelayanan Administrasi 2
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat tidak puas 19 30.6 30.6 30.6
Ragu-ragu 43 69.4 69.4 100.0
Pelayanan Administrasi 3
Frequency Percent Valid Percent
Cumulative
Pelayanan Administrasi 4
Frequency Percent Valid Percent
Cumulative
Pelayanan Dokter 1
Frequency Percent Valid Percent
Cumulative
Pelayanan Dokter 2
Frequency Percent Valid Percent
Pelayanan Dokter 3
Frequency Percent Valid Percent
Cumulative
Pelayanan Dokter 4
Frequency Percent Valid Percent
Cumulative
Pelayanan Perawat 1
Frequency Percent Valid Percent
Cumulative
Pelayanan Perawat 2
Frequency Percent Valid Percent
Pelayanan Perawat 3
Frequency Percent Valid Percent
Cumulative
Pelayanan Perawat 4
Frequency Percent Valid Percent
Cumulative
Pelayanan Makan 1
Frequency Percent Valid Percent
Cumulative
Pelayanan Makan 2
Frequency Percent Valid Percent
Pelayanan Makan 3
Frequency Percent Valid Percent
Cumulative
Pelayanan Makan 4
Frequency Percent Valid Percent
Cumulative
Pelayanan Petugas Obat 1
Frequency Percent Valid Percent
Cumulative
Pelayanan Petugas Obat 2
Frequency Percent Valid Percent
Pelayanan Petugas Obat 3
Frequency Percent Valid Percent
Cumulative
Pelayanan Petugas Obat 4
Frequency Percent Valid Percent
Cumulative
Pelayan Ruang Rawat Inap 1
Frequency Percent Valid Percent
Cumulative
Pelayan Ruang Rawat Inap 2
Frequency Percent Valid Percent
Pelayan Ruang Rawat Inap 3
Frequency Percent Valid Percent
Cumulative
Pelayan Ruang Rawat Inap 4
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative Percent
Valid baik 26 41.9 41.9 41.9
tidak baik 36 58.1 58.1 100.0
Total 62 100.0 100.0
Daya Tanggap 1
Frequency Percent Valid Percent
Daya Tanggap 2
Frequency Percent Valid Percent
Cumulative
Daya Tanggap 3
Frequency Percent Valid Percent
Cumulative
Daya Tanggap 4
Frequency Percent Valid Percent
Cumulative
Daya Tanggap 5
Frequency Percent Valid Percent
Daya Tanggap
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Jaminan 4
Frequency Percent Valid Percent
Cumulative
Frequency Percent Valid Percent
Cumulative
Jaminan Kepastian
Frequency Percent Valid Percent
Cumulative Percent
Valid baik 26 41.9 41.9 41.9
kurang baik 36 58.1 58.1 100.0
Total 62 100.0 100.0
Perhatian 1
Frequency Percent Valid Percent
Perhatian 2
Frequency Percent Valid Percent
Cumulative
Perhatian 3
Frequency Percent Valid Percent
Cumulative
Perhatian 4
Frequency Percent Valid Percent
Cumulative
Perhatian 5
Frequency Percent Valid Percent
Perhatian
Frequency Percent Valid Percent
Cumulative Percent
Valid baik 31 50.0 50.0 50.0
kurang baik 31 50.0 50.0 100.0
Total 62 100.0 100.0
Pasien pulang permintaan sendiri
Frequency Percent Valid Percent
Cumulative Percent
Valid >= 3 hari 24 38.7 38.7 38.7
< 3 hari 38 61.3 61.3 100.0
Total 62 100.0 100.0
Bukti fisik * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
Total >= 3 hari < 3 hari
Bukti fisik Baik Count 6 11 17
% within Bukti fisik 35.3% 64.7% 100.0%
% within Pasien pulang
permintaan sendiri 25.0% 28.9% 27.4%
% of Total 9.7% 17.7% 27.4%
Kurang baik Count 18 27 45
% within Bukti fisik 40.0% 60.0% 100.0%
% within Pasien pulang
permintaan sendiri 75.0% 71.1% 72.6%
% of Total 29.0% 43.5% 72.6%
Total Count 24 38 62
% within Bukti fisik 38.7% 61.3% 100.0%
% within Pasien pulang
permintaan sendiri 100.0% 100.0% 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Pearson Chi-Square .115a 1 .734
Continuity Correctionb .002 1 .962
Likelihood Ratio .116 1 .733
Fisher's Exact Test .779 .485
Linear-by-Linear Association .113 1 .736
N of Valid Casesb 62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.58. b. Computed only for a 2x2 table
Kehandalan * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
Total >= 3 hari < 3 hari
Kehandalan baik Count 15 11 26
% within Kehandalan 57.7% 42.3% 100.0%
% within Pasien pulang
permintaan sendiri 62.5% 28.9% 41.9%
% of Total 24.2% 17.7% 41.9%
kurang baik Count 9 27 36
% within Kehandalan 25.0% 75.0% 100.0%
% within Pasien pulang
permintaan sendiri 37.5% 71.1% 58.1%
% of Total 14.5% 43.5% 58.1%
Total Count 24 38 62
% within Kehandalan 38.7% 61.3% 100.0%
% within Pasien pulang
permintaan sendiri 100.0% 100.0% 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Pearson Chi-Square 6.801a 1 .009
Continuity Correctionb 5.493 1 .019
Likelihood Ratio 6.848 1 .009
Fisher's Exact Test .017 .009
Linear-by-Linear Association 6.691 1 .010
N of Valid Casesb 62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06. b. Computed only for a 2x2 table
Daya Tanggap * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
Total >= 3 hari < 3 hari
Daya Tanggap baik Count 9 5 14
% within Daya Tanggap 64.3% 35.7% 100.0%
% within Pasien pulang
permintaan sendiri 37.5% 13.2% 22.6%
% of Total 14.5% 8.1% 22.6%
kurang baik Count 15 33 48
% within Daya Tanggap 31.2% 68.8% 100.0%
% within Pasien pulang
permintaan sendiri 62.5% 86.8% 77.4%
% of Total 24.2% 53.2% 77.4%
Total Count 24 38 62
% within Daya Tanggap 38.7% 61.3% 100.0%
% within Pasien pulang
permintaan sendiri 100.0% 100.0% 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Pearson Chi-Square 4.986a 1 .026
Continuity Correctionb 3.691 1 .055
Likelihood Ratio 4.888 1 .027
Fisher's Exact Test .033 .028
Linear-by-Linear Association 4.905 1 .027
N of Valid Casesb 62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.42. b. Computed only for a 2x2 table
Jaminan Kepastian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
Total >= 3 hari < 3 hari
Jaminan Kepastian baik Count 7 19 26
% within Jaminan
Kepastian 26.9% 73.1% 100.0%
% within Pasien pulang
permintaan sendiri 29.2% 50.0% 41.9%
% of Total 11.3% 30.6% 41.9%
kurang baik Count 17 19 36
% within Jaminan
Kepastian 47.2% 52.8% 100.0%
% within Pasien pulang
permintaan sendiri 70.8% 50.0% 58.1%
% of Total 27.4% 30.6% 58.1%
Total Count 24 38 62
% within Jaminan
Kepastian 38.7% 61.3% 100.0%
% within Pasien pulang
permintaan sendiri 100.0% 100.0% 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Pearson Chi-Square 2.622a 1 .105
Continuity Correctionb 1.836 1 .175
Likelihood Ratio 2.677 1 .102
Fisher's Exact Test .122 .087
Linear-by-Linear Association 2.580 1 .108
N of Valid Casesb 62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06. b. Computed only for a 2x2 table
Perhatian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
Total >= 3 hari < 3 hari
Perhatian baik Count 17 14 31
% within Perhatian 54.8% 45.2% 100.0%
% within Pasien pulang
permintaan sendiri 70.8% 36.8% 50.0%
% of Total 27.4% 22.6% 50.0%
kurang baik Count 7 24 31
% within Perhatian 22.6% 77.4% 100.0%
% within Pasien pulang
permintaan sendiri 29.2% 63.2% 50.0%
% of Total 11.3% 38.7% 50.0%
Total Count 24 38 62
% within Perhatian 38.7% 61.3% 100.0%
% within Pasien pulang
permintaan sendiri 100.0% 100.0% 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Pearson Chi-Square 6.798a 1 .009
Continuity Correctionb 5.507 1 .019
Likelihood Ratio 6.959 1 .008
Fisher's Exact Test .018 .009
Linear-by-Linear Association 6.689 1 .010
N of Valid Casesb 62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 12.00. b. Computed only for a 2x2 table
Logistic Regression
Case Processing Summary
Unweighted Casesa N Percent
Selected Cases Included in Analysis 62 100.0
Missing Cases 0 .0
Total 62 100.0
Unselected Cases 0 .0
Total 62 100.0
a. If weight is in effect, see classification table for the total number of cases.
Dependent Variable Encoding Original
Value Internal Value
>= 3 hari 0
< 3 hari 1
Block 0: Beginning Block
Classification Tablea,b
Observed
Predicted
Pasien pulang permintaan sendiri
Percentage Correct >= 3 hari < 3 hari
Step 0 Pasien pulang permintaan sendiri
>= 3 hari 0 24 .0
< 3 hari 0 38 100.0
Overall Percentage 61.3
Variables in the Equation
B S.E. Wald df Sig. Exp(B)
Step 0 Constant .460 .261 3.106 1 .078 1.583
Variables not in the Equation
Score df Sig.
Block 1: Method = Backward Stepwise (Likelihood Ratio)
Omnibus Tests of Model Coefficients
Chi-square df Sig.
a. A negative Chi-squares value indicates that the Chi-squares value has decreased from the previous step.
Model Summary
Step -2 Log likelihood
Cox & Snell R Square
Nagelkerke R Square
1 64.364a .257 .348
2 65.716a .240 .326
a. Estimation terminated at iteration number 5 because parameter estimates changed by less than .001.
Classification Tablea
Observed
Predicted
Pasien pulang permintaan sendiri
Percentage Correct >= 3 hari < 3 hari
Step 1 Pasien pulang permintaan sendiri
>= 3 hari 12 12 50.0
Overall Percentage 72.6 Step 2 Pasien pulang permintaan
sendiri
>= 3 hari 13 11 54.2
< 3 hari 5 33 86.8
Overall Percentage 74.2
a. The cut value is .500
Variables in the Equation
B S.E. Wald df Sig. Exp(B)
a. Variable(s) entered on step 1: RKAT, DTKAT, JKAT, PKAT.
Model if Term Removed
Variable
Variables not in the Equation
Score df Sig.
Step 2a Variables JKAT 1.348 1 .246
Overall Statistics 1.348 1 .246
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.928 10
Item Statistics
Mean Std. Deviation N
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Scale Statistics
Mean Variance Std. Deviation N of Items
29.1667 48.351 6.95346 10
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.789 4
Item Statistics
Mean Std. Deviation N
Pelayanan Administrasi 1 1.9333 .82768 30
Pelayanan Administrasi 2 2.0667 1.01483 30
Pelayanan Administrasi 3 1.8000 .88668 30
Pelayanan Administrasi 4 1.9667 .76489 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayanan Administrasi 1 5.8333 4.282 .758 .659
Pelayanan Administrasi 2 5.7000 4.493 .474 .814
Pelayanan Administrasi 3 5.9667 4.378 .647 .712
Pelayanan Administrasi 4 5.8000 5.062 .557 .759
Scale Statistics
Mean Variance Std. Deviation N of Items
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.780 4
Item Statistics
Mean Std. Deviation N
Pelayanan Dokter 1 3.0667 .52083 30
Pelayanan Dokter 2 2.9333 .63968 30
Pelayanan Dokter 3 2.5667 .81720 30
Pelayanan Dokter 4 3.2333 .81720 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayanan Dokter 1 8.7333 3.168 .764 .674
Pelayanan Dokter 2 8.8667 3.016 .644 .701
Pelayanan Dokter 3 9.2333 2.599 .603 .722
Pelayanan Dokter 4 8.5667 2.944 .444 .813
Scale Statistics
Mean Variance Std. Deviation N of Items
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.798 4
Item Statistics
Mean Std. Deviation N
Pelayanan Perawat 1 3.0000 .58722 30
Pelayanan Perawat 2 2.6000 .77013 30
Pelayanan Perawat 3 3.1333 .50742 30
Pelayanan Perawat 4 2.5333 .77608 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayanan Perawat 1 8.2667 3.237 .424 .827
Pelayanan Perawat 2 8.6667 2.092 .805 .636
Pelayanan Perawat 3 8.1333 3.085 .637 .751
Pelayanan Perawat 4 8.7333 2.340 .647 .734
Scale Statistics
Mean Variance Std. Deviation N of Items
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.947 4
Item Statistics
Mean Std. Deviation N
Pelayanan Makan 1 3.4333 .97143 30
Pelayanan Makan 2 3.3000 .98786 30
Pelayanan Makan 3 3.3000 .98786 30
Pelayanan Makan 4 3.3333 .99424 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayanan Makan 1 9.9333 7.582 .914 .918
Pelayanan Makan 2 10.0667 7.857 .827 .945
Pelayanan Makan 3 10.0667 7.651 .876 .930
Pelayanan Makan 4 10.0333 7.620 .875 .930
Scale Statistics
Mean Variance Std. Deviation N of Items
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.765 4
Item Statistics
Mean Std. Deviation N
Pelayanan Petugas Obat 1 3.1333 .57135 30
Pelayanan Petugas Obat 2 2.5333 .77608 30
Pelayanan Petugas Obat 3 2.9667 .61495 30
Pelayanan Petugas Obat 4 3.1667 .59209 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayanan Petugas Obat 1 8.6667 2.713 .452 .764
Pelayanan Petugas Obat 2 9.2667 2.271 .434 .803
Pelayanan Petugas Obat 3 8.8333 2.213 .710 .633
Pelayanan Petugas Obat 4 8.6333 2.240 .733 .625
Scale Statistics
Mean Variance Std. Deviation N of Items
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.808 4
Item Statistics
Mean Std. Deviation N
Pelayan Ruang Rawat Inap 1 2.93 .868 30
Pelayan Ruang Rawat Inap 2 3.13 .937 30
Pelayan Ruang Rawat Inap 3 3.13 .900 30
Pelayan Ruang Rawat Inap 4 3.00 .983 30
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Pelayan Ruang Rawat Inap 1 9.27 5.030 .735 .709
Pelayan Ruang Rawat Inap 2 9.07 4.616 .783 .678
Pelayan Ruang Rawat Inap 3 9.07 5.789 .474 .827
Pelayan Ruang Rawat Inap 4 9.20 5.269 .535 .805
Scale Statistics
Mean Variance Std. Deviation N of Items
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.714 5
Item Statistics
Mean Std. Deviation N
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Daya Tanggap 1 9.70 4.424 .538 .664
Daya Tanggap 2 9.43 6.047 .613 .620
Daya Tanggap 3 9.70 6.631 .363 .706
Daya Tanggap 4 9.50 6.121 .597 .627
Daya Tanggap 5 9.27 6.892 .364 .704
Scale Statistics
Mean Variance Std. Deviation N of Items
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.802 5
Item Statistics
Mean Std. Deviation N
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Jaminan 1 10.10 5.886 .631 .750
Jaminan 2 10.00 6.069 .521 .786
Jaminan 3 10.00 6.483 .489 .793
Jaminan 4 9.60 5.834 .587 .764
Jaminan 5 10.17 6.006 .731 .726
Scale Statistics
Mean Variance Std. Deviation N of Items
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.707 5
Item Statistics
Mean Std. Deviation N
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item Deleted
Perhatian 1 11.13 5.154 .520 .636
Perhatian 2 11.87 6.257 .482 .656
Perhatian 3 12.67 6.161 .596 .624
Perhatian 4 12.23 6.806 .415 .683
Perhatian 5 12.10 4.990 .432 .698
Scale Statistics
Mean Variance Std. Deviation N of Items
