QUANTRI-QUANLY
ANH HlJdNG CUA HCfP TAC XUYEN CHlfC NANG DEN HIEU QUA HOAT DONG KINH DOANH THONG QUA HOC TAP CUA TO CHlfC VA DOI M(5l TO CHlfC:
NGHIEN ClfU Of CAC DOANH NGHIEP TAI VIET NAM
• v o THI THUY TRANG - N G U Y I N PHONG NGUYEN
TOM TAT:
Nghien cffu nay kidm dinh tac ddng ciia hdp tac xuyen chtfc nang den hieu qua boat ddng kinh doanh (HQHDKD) thdng qua vai trd truydn dan cua hpc tip, cua td chffc va ddi mdi td chtfc ciia cac nha quan tri d cac doanh nghiep tai Viet Nam. Md hinh va gia thuye't nghidn eiJu d i dtfdc kidm dinhbangSmartPLS3 vdil91 mau khao sit ttf eac nha quan tri ci'p trung va cap cao lam viec trong eae doanh nghidp tai Viet Nam. Ket qua nghien cffu cho tha'y: (1) Hdp tie xuydn chffc nang anh htfdng tich ctfe de'n hpe tap cua td chtfc; (2) Hpc tap ciia td chtfc thuc day vide ddi mdi td chffc;
(3) Ddng thdi, ddi mdi td ehffc va hpc tip cua td ehtfe gia ting HQHDKD. Ke't qua nghien ctfu dem lai mot sd him y ly thuye't v i ham y quan ly cho cac doanh nghiep tai Vidt Nam vdi nd life ning cao nang sua't va HQHDKD trong mdi trffdng tai Vidt Nam.
Tiif khda: Hdp tic xuyen chtfc nang, hpc tap cua td chffc, ddi mdi td ehffc, hidu qua boat ddng kinh doanh.
1. Bd'i canh nghidn cffu
Ndu nhin nhan td chffc d khia canh la mdt cd the thdng nhi't thi c i e phdng ban: tii chinh, marketing, san xua't, R&D . la cac bp phan ed cac chtfc nang ridng bidt thi stf phd'i hdp gitfa c i c bd phan, phdng ban dtfde xem nhtf la mach miu lifu thdng giup td chffc tdn tai, phit tridn ben vffng trong mdi trtfdng kinh doanh phffc tap nhff hidn nay. Tuy nhien, muc tidu ciia cac phdng ban thtfdng khdng ttfdng thich vdi nhau, de d i p ffng cic ngudn life gidi han eho eac phdng ban dat dtfdc cic muc tidu ridng le va ddng thdi dat dtfdc nhffng chung muc tidu ciia td chtfc thi yeu cau cic phdng ban phd'i hdp vdi nhau.
Theo Song v i cdng stf (1997), hdp t i e xuyen ehffe ning dd cap de'n viec phu thude lan nhau, ehia se thdng tin giffa cie ddn vi phdng ban trong td chtfc. Mdi quan he giffa hdp tic xuyen chffc nang va HQHDKD eiing dtfdc mdt so' nha nghidn cffu theo nhieu khia canh khie nhau. Luo va cdng sff (2006) da cho tha'y, hdp tic xuyen chffc ning tic ddng tich etfc de'n HQHDKD thdng qua stf hpe tip ciia td chtfc. Jimenez-Jimenez va cdng stf (2011) cung da ehi ra rang md'i quan he tich ctfe giffa hoc tap cua td chtfc, ddi mdi dd'n HQHDKD. Tuy nhidn, vi'n de hdp t i e xuyen chtfc nang tac ddng dd'n HQHDKD thdng qua cd che' truydn dan cua sff doi mdi td ehffe va hpc tip cua td chffc van chtfa cd
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TAP CHi CONG THIflfNt
nghidn cffu nio xem xet trong mdi trtfdng kinh doanh tai Viet Nam. Day chinh li khe hdng nghidn cffu can dtfde lap. Nghien ctfu niy thffc hien vdi muc tidu kidm dinh md'i quan he giffa hdp tic xuydn chffc nang de'n HQHDKD thdng qua vai trd trung gian ciia ddi mdi td chtfc vi hpc tap ciia td chtfc. Nghien ctfu nay thdng qua ly thuye't trao ddi xa hpi, ly thuye't hpc tip td ehtfe, khue'ch tan ddi mdi di xay dtfng gia thuyd't vi md hinh nghidn ctfu.
2. Md hinh va gia thuye't nghien cu'u 2.1. Md'i quan he gida hdp tdc xuyin chiic ndng vd hoc tap cua td chlic
Theo Luo vi cdng stf (2006) hdp tac xuyen ehffe ning bao gdm hai khia eanh la ctfdng dp hdp tie xuydn chtfc nang va kha nang hdp tie xuydn chtfc nang. Trong dd, ctfdng dp hdp tic xuydn ehffe ning la mtfc do mi eie phdng ban ttfdng tic qua lai lan nhau trong mot to chffc, kha nang hdp tic xuyen chtfc nang dtfdc hieu la kha nang ddng hda vi tridn khai kid'n thffc thi trffdng giffa cic phdng ban ehffc nang. Viec hdp tic xuyen chffc nang trong td chtfc giup cho nhan vien ehia se thdng tin mdt cich ehinh thtfe hoac phi chinh thffc. Stf chia se niy tie ddng dang ke de'n qua trinh hpc tap ciia to chffc. Kha nang hdp tac xuyen chffc nang trong td chffc se giup nang cao vide hpc tap eua to ehffe vi nhffng dff lidu ttf nhffng ea nhan, phdng ban ridng le dtfdc chia se, chon loc ddng hda dd tao ra nhtfng thdng tin hffu ich ngoii mong ddi cho td chffc (Gupta vi edng sff, 2000); tff do tao ra eie ngudn life vd hinh, vd'n tri thffc ndng ciia doanh nghidp. Nghidn cffu ciia Bendigva cdng stf (2018) cung eho rang hdp tic xuydn chffc nang giiip cdng ty md rpng kien thffc thdng qua qui trinh hpc tap ciia to chtfc. Do dd, tie gia de xua't gia thuyd't sau:
HI: Hap tdc xuyen chdc ndng cd tdc ddng duang din hoc tap ciia tS chdc.
2.2. Mdi quan h$ gida hoc tap cua to chdc vd ddi mdi td chdc
Hpc tip ciia td chtfc li qui trinh hpc tap va bid'n ddi khdng ngtfng cua td ehffc, li stf ke't hdp giffa vide tap hdp va van dung nhffng gi da hoe dd thtfc hien chid'n Itfdc ciia cdng ty, tap trung vio thtfc tidn va cac tic ddng tff mdi trtfdng de thue day qua trinh hpc tap lien tuc tai ndi lam vide (Watkins va cdng stf, 1993). Theo ly thuyd't hpc tap cua td chffc, thdng qua qui trinh hpc tap ciia to chtfc, nhffng y ttfdng mdi vi hanh ddng cffa mdi ca nhin se tic
dpng tdi td chffc vi ddng thdi nhffng phan hdi tir t6 ehffc se tic ddng ngtfdc trd lai dd'i vdi tffng cS nhan, stf phan hdi nay inh htfdng dd'n suy nghi vi hinh ddng cua eac c i nhan trong td chtfc va tilf d6 tao ra nhtfng ddi mdi de dap ffng lai cic tie ddng ttf mdi trtfdng. Vide thu nhan kie'n thffc mdi phu thupc vao kid'n thffc nen tang cua td chffc. Ddi mdi dffa tren nhffng von tri thffc hien hffu ciia doanh nghiep. Do dd, hpc t | p cua td chffc cho phep thu thap, chuydn doi, khai thac kien thffc mdi, li nen tang giiip td chtfc tang ctfdng ddi mdi. Ben canh dd, nghidn cffu Forrester (2000), di eho tha'y mdi quan he tich ctfe gitfa hpc tap cua td chtfc vi ddi mdi td chffc. Ttf cac can ctf trdn, gii thuyd't dtfdc de xui't nhff sau:
H2: Hoc tap cua td chdc cd tdc ddng duang den ddi mdi to chdc.
2.3. Mdi quan h^ giSa doi mdi td chdc va HQHDKD.
Theo nghien ctfu cua Ahmed (1998) cho rang, ddi mdi bao gdm nhieu hoat dpng khic nhau nh^ni muc tieu cung ci'p gii tri cho khieh hing va til d6 se nhin dtfdc stf phan hdi thda ding cho doanh nghidp. Trong nen kinh td' cd mtfc dd mtfc dp canh tranh cao va vdng ddi san phim ngan, nhtfng cdng ty cd kha nang tao ra c i c doi mdi cd tam quan trpng hdn bao gid he't trong vide cho phep cie cdng ty cai thidn hidu sui't va duy tri Idi the canh tranh.
Theo ly thuyd't khud'ch tin stf cai tie'n, vide ddi mdi giiip nang cao trinh dd ciia ca nhan vi td chiJc, giup cdng ty phan ffng nhanh va chinh x^c vdi nhtfng thay ddi eua thi trtfdng, ttf dd tao ra HQHDKD td't hdn. Tff nhffng lap luan trdn, ta c6 gia thuyd't:
H3: Doi mdi td chdc cd tdc ddng duang din HQHDKD.
2.4. Mdi quan h$ giUa hoc tgp cda td chdc va HQHDKD
Hpc tap ciia to ehffe la qua trinh mi eong ty phit trien kien thffe vi hidu bie't mdi tff trii nghidm eua con ngtfdi thdng qua qua trinh lam vide trong td chffc, ttfdng tac vdi mdi trtfdng, hp cd cd hpi dm nhan td't hdn vd cic xu htfdng thay ddi cua thi trtfdng. Do dd, nhtfng td chtfc hpc tip thtfdng linh hoat hdn, phan ffng nhanh hdn vdi nhffng thich thtfc tff mdi trffdng va duy tri Idi the' canh tranh trong dai ban (Dickson, 1996). Hpc tap cua td ehiJc la cd sd de dat dtfdc Idi thd' canh tranh ben vffng
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thdng qua vd'n tri thtfe eua td ehffe va la mdt trong cic yd'u to quan trpng ting ctfdng HQHDKD (Brockman va cpng sff, 2003). Tff lap luan trdn, tic gia de xua't gii thuyd't sau:
H4: Hoc tap cda to chdc dnh hudng lich cifc den HQHDKD.
Hinh 1: Mo hinh nghien cOu
3. Phufflfng phap nghidn cffu
3.1. Mdu vd phddng phdp thu thap dd lieu Ddi ttfdng khao sat li eie nha quan ly cap trung va cap cao tai cic doanh nghiep Vidt Nam vdi tham niem cdng tic d vi tri hidn tai it nha't 2 nam trd Idn. Vi nhtfng ngtfdi nay se cd kinh nghidm va kie'n thtfc hen quan de'n de tai nghien ctfu. Mau dtfdc chon theo phtfdng phip thuin tidn thdng qua phan mem khao sit SurveyMonkey de gffi bang cau hdi de'n 5.175 dia chi email cua cac dap viec tiem ning. Sau khi loai dap vien khdng dat didu kidn ve chtfc vu, tham nien cdng tac, loai nhtfng cau tra Idi qua nhanh (dtfdi 5 phut), tie gia thu dtfde 191 phan hdi vdi ty le phan hdi la 3,7%. Ty
le nay tuy thap nhtfng phu hdp vdi vide khao sit qua email trong dieu kien tai Viet Nam.
3.2. Thang do
Thang do dtfdc kd' thtfa ttf cac nghien effu trtfdc va dtfdc sff dung d nhieu thj trtfdng khic nhau tren thd' gidi. Cu thd thang do ciia hdp tie xuydn chffc nang dtfdc ke' thtfa tff nghien ctfu ciia Luo vi cdng stf (2006), hoc tip eua td ehffe kd' thtfa tff Perez Ldpez va cdng sff (2004), doi mdi td chffc dtfdc ke' thtfa tff Calantone va cdng stf (2002) vi cud'i ciing, HQHDKD dtfdc xem xet tren ca hai phtfdng dien tii chinh vi phi tii ehinh dtfde kd't hdp ttf hai thang do ciia Fomell (1992) va Morgan vi cpng stf (1998). Theo Bang 1, hau hd't he sdtai eua eac bie'n quan sat deu cao hdn mtfc chip nhin 0,50 (Hulland, 1999). Tuy nhidn, bid'n quan sat INS "Stf doi mdi dtfdc xem la qui mao hidm trong edng ty vi hi cho'ng ddi" cd he so'tai 0,34 thefp da bi xda bd. Ta't ca he so tai eiia cic bid'n quan sit deu nam trong khoang tff 0,69 den 0,91 cao hdn mffc cha'p nhan 0,5 Hulland (1999), gia tri t ciia cac bie'n nay ciing cao hdn 1,96, dat yeu cau dd mang gia tri thdng ke.
Dd tin eSy tdng hdp (CR) cua cic bie'n deu ttf 0,86 trd len, phtfdng sai trieh binh quan (AVE) cd gia tri ttf 0,66 de'n 0,74, cho tha'y cic thang do ed dp tin ciy eao. Theo Fomell va cpng stf (1981), tic gii danh gii gia tri phin bidt giffa cae bid'n ehinh trong md hinh va thay rang ein bac hai ciia phtfdng sai trich binh quan cua ta't ca cac bie'n (tff 0,81 dd'n 0,86) deu cao hdn ta't ei cac he so' ttfdng quan giffa cic bid'n (nam trong khoang 0,33 dd'n 0,73), do dd the hidn dtfdc gii tri phan biet ciia thang do.
B a n g 1
Bien quan sat H$ sff t i i Gia tri t
CFCA - Kha nang hi?ptac xuyen ChUc nang (CR = 0,93; AVE = 0.70) d cong ty CO su tim kiem va ctiia se ki^n thdc giQa cac piiong ban vdi ntiau Cac piiong ban hieu ra duoc kien thiic m6i va hOu ich nhan duoc Hi cac phong ban khac Cac phong ban danh gia cao kien thijic mdi va hOu ich nhan duoc ti/ cac phdng ban khac Cac phong ban cd the tich hop kien thifc mdi va hiiu ich nhan duoc tit cac phdng ban khac Cac phong ban ap dung duoc ki§n thitc mdi va hOu ich nhan til cac phong ban khac Cac phdng ban khai thac ki&'n thiic mdi va hiiu ich til cac phdng ban khac
0,78 0,83 0,84 0,87 0,87 0,83
26,23 36,37 25,22 29,67 40,78 31,54 CFCI -Cudng (J? hap lac xuyen chtlc nang (CR = 0.92; AVE = O.BS)
Cac phdng ban thudng xuyen trao doi, ciiia se thdng tin vdi nhau Cac phdng ban thudng xuyen thao iuan nhOng van de chung cua cdng ty
0,79 0,76
26,34 20,92
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TAP CHi CdNIi THIflfNe
Bien quan sat Cac nhan vien d cac phdng ban khac nhau cd mdi quan he gan bd
ividi quan he giQa cac phdng ban trong cdng ty ia r^t chat che va cd lOi ich cho nhau Mdi quan he giila cac phdng ban trong cdng ty se ben chat trong tUdng lai Cac nhan vien 6 cac phdng ban khac nhau cd SU tudng tac than mat vdi nhau
H$ sff tai 0,84 0,85 0,82 0,82
Glatnt 38,39 35,62 22,61 33,66 101- Sil thu nh$n tden thOc (CR = 0,86: AVE =0,88)
Cdng ty thudng xuyen cho nhan vien tham du hdi chd, then iam Cdng ty cd chinh sach nghien citu va phat then (R&D) thdng nhSt va iinh hoat Cong ty lien tuc thif nghiem cac y tudng va phuong phap mdi de tang hieu suat cdng vi6c
0,69 0,91 0,85
11,56 66,46 39,15 KD - Su phan phoi kien thilc(CR= 0,89; AVE =0,74)
Cdng ty cd cac co chd' chinh thdc de dam bao vide chia se kien thUc, kinh nghiem tdt nhat giOa cac mang cdng viec khac nhau
Cdng ty cd nhiing ca nhan tham gia vao cac nhdm du an de ddng vai trd lien ke't giOa cac phdng ban vdi nhau
Cdng ty cd cac ca nhan chju trach nhiem thu thap, xU iy va chia se cac y kien d i xuSt ciia nhan vidn d cac phdng ban
0,87
0,84
0,87 52,59
27,43
32,74 Kl- St/ truySn t]$t Men mOc (CR = 0,90; AVE = 0,74)
Tat ca cac nhan vien trong cdng ty deu chia se ciing nhOng muc tieu chung ma hp cam thSy g^n bd
Nhan vidn trong cdng ty chia se kien thUc va kinh nghiem thdng qua vide ndi chuyen vdi nhau
Lam viec theo nhdm la mdt hoat ddng rat pho bien trong cdng ty
0,89
0,86 0,83
60,52
37,65 32,88 CM- Bi nhd tochOc (CR = 0.89; AVE =0.67)
Cdng ty td chUc dO iieu theo thU muc hoac email phan ioai theo tiing iTnh vuc de moi ngudi cd the tim thdng tin day diJ khi can vao bat cii luc nao
Cdng ty ludn cap nhat cd s6 dO iieu ciia khach hang
Nhan vien cd quyen truy cap vao co sd diJ iieu va tai iieu cua to chUc thdng qua mang ndi bd
Cd s6 diJ lidu cdng ty iudn duoc cap nhat
0,82 0,85 0,70 0,90
30,38 35,73 11,82 69,83 IN-Bolmatd'chiic(CR=0,93;AVE'0,74)
Cdng ty thudng xuydn thif nghidm cac y tudng mdi Cdng ty tim kiem nhOng each iam mdi Cdng ty sang tao trong each thUe hoat dpng
Cdng ty thudng di tidn phong vd san pham mdi/ dich vu mdi Sit ddi mdi aude xem la qua map hiem trong cdng ty va bi chd'ng doi Sd luong san pham mdi ciia cdng ty tang trong nhQng nam vUa qua
0,88 0,87 0,90 0,85 Loai 0,80
49,37 42,96 59,71 33,48 Loai 24,08
QUAN TRI-QUAN LV
Bien quan sat H$ sff tai Gia tri t
PER - Kef qua hoal ildng kinh doanh (CR = 0,94; AVE =0,74) Th! phan
SU hai idng ciia khach hang Khi nang giU ehan khach hang Kha nang giO chan khach hang Doanh thu
Kha nang sinh idi ndi chung
0,77 0,87 0,87 0,88 0,90 0,84
12,95 34,09 41,63 51,51 56,24 25,13
4. Ke't qua kiem dinh gia thuyd't Tie gia sff dung cic chi sd' he so' p, gia tri t, hd so' R- hieu chinh cho tffng bie'n dtfde tinh toin tren cd sd ehay 500 itn bootstrap dtfdc the hien trong Bang 1 de xem xet moi quan he giffa cae bid'n trong md hinh. Hd sd' R- dieu ehinh eua ti't c i cic bie'n phu thuoc dao ddng trong khoang ttf 0,37 de'n 0,87 (Hinh 2) cao hdn ngtfdng td'i thieu 0,10, vi viy md hinh nghien ctfu dtfdc tie gii d^ xui't cd mffc do phu hdp cao vdi dff Ueu thu thap dtfdc.
Gia thuye't HI de xuat rang hdp tic xuydn ehffc ning (bao g^m hai bid'n thanh phan la kha nang hdp tic xuydn ehffe ning va ctfdng dd hdp tac xuyen chffc nang) tic ddng dffdng dd'n hoc tip eiia td chffc. He so' p cua dtfdng dan tff hdp tie xuydn chtfc ning dd'n hoe tap cua to chffc cd gii tri 0,71, ding ke d mffe y nghia thd'ng kd 1% (gii tri t = 16,18). Qua ke't qua phan tieh dff lidu cho thi'y hdp tie xuydn chtfc nang tic ddng dtfdng dd'n hoc tap eiia td ehffc. Gia thuye't H2 de xuS^t
Hinh 2: Kiem djnh cac gia thuyet trong mo hinh
I 0,87 CFCA
1 *
\ Ofi6
C F Q
(^
^
+
CF KA
0,71
KD
J \ 0,77
0,71 (16,18) / +
DL Kl
0,73
Is
^
DM
/ \ *'^^
^<^^
4-"""
0.24 (3,23)x / IN
\ 0,37 J
f <0y
PER
0,47 \
Ghi chu:
- Gii tri bieu thi cho he sd' P (gia tri t test)
- So'trdn dtfdng din: ngoai ngoac ddn: he so' P; trong ngoac ddn: gii tri t test - He sd trong vdng trdn bi^n phu thuoc: he sd' R- dieu chinh
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TAP CHi GONC THIflfNe
Bien quan sat Cac nhan vien d cac phong ban khac nhau cd moi quan he gan bd
iildi quan he giOa eac phdng ban trong cdng ty la rat chat che va ed ioi ich cho nhau iVIdi quan he giOa cae phdng ban trong cdng ty se ben chat trong tudng iai Cae nhan vien d cac phdng ban khac nhau CO sU tUOng tac than mat vdi nhau
Hgsotal Glatnt 0,84
0,85 0,82 0,82
38,39 35,62 22,61 33.66
KA- Suthu nh$n kien Mic (CR = 0,86; AVE' 0.68) i | Cdng ty thudng xuyen cho nhan vien tham du hdi chO, then iam
Cdng ty cd ehinh saeh nghien cifu va phat then (R&D) thdng nhat va iinh hoat Cong ty lidn tgc thif nghiem cae y tudng va phuong phapmdidetanghieusuat edng vide
0,69 0,91 0,85
uW^
66,46 39,15 KD- SU phan phoi kien lhOc(CR= 0,89; AVE =0,74)
Cdng ty cd cac co chd chinh thUe de dam bao vide chia se kie'n thifc, kinh nghiem tdt nha't giQa cae mang cdng viec khac nhau
Cdng ty cd nhiJng ca nhan tham gia vao cae nhdm di; an de ddng vai trd iien ke't giOa cac phdng ban vdi nhau
Cdng ty cd eae ea nhan ehiu trach nhiem thu thap, xif iy va chia se cac y kien dd xu^t c i a nhan vien d cac phdng ban
0,87
0,84
0,87 52,59
27,43
32,74 JO- Su Iniyen dat kiSn IhOc (CR = 0,90; AVE = 0.74)
Tat ca cac nhan vien trong cong ty ddu chia se ciing nhOng mue tieu chung ma ho cam thay gan bd
Nhan vien trong edng ty ehia se kien thUe va kinh nghiem thdng qua vide ndi ehuyen vdi nhau
Lam vide theo nhdm la mot boat dong rat phd bien trong cdng ty
0,89
0,86 0,83
60,52
37,65 32,88 0/M- Bf nhd to chtlc (CR = 0,89; AVE =0,67)
Cdng ty td chUe dO iieu theo thu muc hoac email phan ioai theo tdng iTnh vuc de' moi ngudi cd the tim thdng tin day du khi can vao bat eU iuc nao
Cdng ty iudn cap nhat eo sd dU iieu ciia khach hang
Nhan vien ed quyen tnjy cap vao CO sd dfl iieu va tai iieu cua td chUc thdng qua mang ndibd
Co sd dtf iieu cdng ty iudn dude cap nhai
0,82 0,85 0,70 0,90
30,38 35,73 11,82 69,83 IN - B6I mdi l6chllc(CR= 0,93; AVE =0,74)
Cdng ty thudng xuyen thU nghiem cac y tudng mdi Cdng ty tim kiem nhQng each lam mdi Cdng ty sang tao trong each thQc hoat ddng
Cong ty thudng di tien phong vd s^n pham mdi/ dich vu mdi Su ddi mdi duoc xem la qua mao hiem trong cong ty va bj chong ddi So lUdng san phim mdi eua cdng ty tang trong nhQng nam vUa qua
0,88 0,87 0,90 0,85 Loai 0,80
49,37 42,96 59,71 33,48 Loai 24,08 a
QUAN TR!-QUAN LV
Blffn quan sat H$ sff tai Glatnt
PER - Ket qui hoat ding kinh doanh (CR =0,94: AVE = 0,74) Th! phan
Su hai Idng cua khach hang Kha nang giQ Chan khach hang Kha nang gitl chan khach hang Doanh thu
Kha nang sinh idi noi chung
0,77 0,87 0,87 0,88 0,90 0,84
12,95 34,09 41,53 51,51 56,24 25,13
4. Kd't qua kidm dinh gia thuyet Tie gia sff dung cac chi so' he sd' p, gii tri t, he so R- hieu chinh cho ttfng bid'n dtfdc tinh toin trdn cd sd chay 500 lan bootstrap dtfdc the hidn trong Bang 1 de xem xet md'i quan he giffa cic bid'n trong md hinh. He sd' R- dieu chinh eua tit ca cac bid'n phu thupc dao ddng trong khoang tff 0,37 dd'n 0,87 (Hinh 2) cao hdn ngtfdng td'i thieu 0,10, vl vay md hinh nghien effu dffde tie gia de xua't cd mffc dd phu hdp cao vdi dff lieu thu thap dtfdc
Gia thuye't HI de xua't ring hdp tic xuyen chffc ning (bao gdm hai bie'n thanh phan li kha ning hdp tac xuyen chtfc ning va ctfdng dp hdp tic xuydn chtfc nang) tac ddng dtfdng dd'n hpc tap ciia to chffc. He so' P eiia dtfdng dan ttf hdp tic xuydn ehffe nang de'n hoc tip ciia to chtfc cd gii tri 0,71, dangke d mtfc y nghTa thd'ng ke 1% (gii tri t = 16,18). Qua kd't qua phan tich dff lieu cho tha'y hdp tie xuyen chtfc ning tic dpng dtfdng dd'n hoc tap cua td chffc. Gia thuyd't H2 de xui't
Hinh 2: Kiem djnh cac gia thuyet trong mo hinh
Ghi chu:
- Gii tri bieu thi cho he sd' p (gia tri t test)
- Sd'tren dffdng din: ngoai ngoac ddn: he sd' p; trong ngoac ddn: gii tri t test - He sd" trong vdng trdn bid'n phu thupc: hd so' R^ dieu chinh
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rang hpe tap eiia td chtfc tac ddng dtfdng de'n ddi mdi to ehffe. He so' p cho dtfdng dan ttf hpc tap ciia td chtfc tic dpng dtfdng de'n ddi mdi td chtfc cd gii tri 0,62, dang ke d mffc y nghia thd'ng kd 1% (gii tri t = 12,66). Kd't qua phan tich dff lidu cung cho thi'y hoe tip ciia to ehffc lam gia ting ddi mdi to chffc. Gia thuye't H3 de xua't rang ddi mdi td chtfc tic ddng dtfdng de'n HQHDKD. He so' p cho dtfdng d i n iff ddi mdi td chtfc dd'n HQHDKD cd gia tri0,51, dangke dmffcy nghTa thd'ng kd 1% (gia tri t = 7,28). Tff kd't qua phan tich dtf lieu cho thay doi mdi td chffc se anh htfdng tieh ctfe de'n HQHDKD. Gia thuye't H4 de xuat rang hpe tip cua id ehffe tie ddng dtfdng de'n HQHDKD. He sd P cua dtfdng dan ttf hpc tip ciia td chffc dd'n HQHDKD ed gii tri 0,24 dang ke' d mffc y nghia thd'ng ke \% (gii tri t = 3,23). Tff ke't qua phin tich dtf lieu eho tha'y hpe tap eua td chtfc se anh htfdng tich ctfe de'n HQHDKD. Ngoai ra, he sd' SRMR cua md hinh li 0,078 nhd hdn mtfc de xua't 0,08 chtfng td md hinh cd dp phil hdp cao vdi dff lidu thu thip (Henseler vi cdng si;, 2016).
4.2. Ham y vd han che cua nghien cdu Nghidn ctfu nay da dtfa ra mdt sd'him y ly thuye't sau: Thdnhdt, bii vid't di dffa ra cic bing chffng thtfc nghiem ve md'i quan he giffa hdp tic xuyen chffc nang de^n HQHDKD thdng qua hpc t i p cija id ehffe vi ddi mdi td ehtfe trong dilu kidn kinh doanh tai Viet Nam. Thd hai, nghidn ctfu nay da chi ra md'i quan he giffa hdp tie xuyen chffc nang de'n HQHDKD thong qua hpc tap td ehffc, hidn nay van ehtfa dffde nghidn effu d Vidt Nam cung nhff the'gidi.
Ben canh do, nghien cffu cung dtfa ra mdt sd' him y quan tri nhtf sau:
Thd nhd't, de tang cffdng hdp tie xuyen chffc ning cdng ty can thuc day viec tim kie'm va chia se kid'n thtfc giffa eie phdng ban, tao dieu kien va cd hdi de mpi ngffdi cd the khai thac vi sff dung eie kie'n thtfc da dffde chia se trong qua trinh lam vide, cdng ty e^n eho nhan vidn tham
gia thao luan cac van dd chung, cho nhan vidn hieu dtfdc tam nhin vi sff mang, cic gii tri ciia mdi ca nhan trong mot lap thd dd mpi ngtfdi co the gan ke't, hd trd lin nhau de' thffe hien muc tidu de ra ciia td chtfc.
Thd hai, doanh nghidp can phai tao dieu kien va khuyd'n khieh eae hoat ddng hpc tap trong t6 chtfc thdng qua cie hoat ddng nhff: tham dtf cic hdi chd, trien lam dd' cap nhap cic thdng tin, kid'n thtfc vi xu hffdng mdi nha't ciia thi trffdng, cd cac chffdng trinh va chinh sich eu thd' cho cac hoal ddng nghien cffu v i phit trien, eie hoat dpng chia se kid'n thffc giffa cic phdng ban, thdng qua dd giup ning eao ning Iffc hoc tap cffa td chu'c, V i eud'i ciing, de nang cao nang ltfe ddi mdi, cac doanh nghiep can quan tam de'n nhffng sang kid'n, y ttfdng ciia nhan vien de cii tid'n hidu suat cdng vide thdng qua vide phit ddng ehtfdng trinh de xua't y ttfdng va nhan thffdng ngay de khuyen khich tffng ci nhan se tham gia vao qua trinh cai tid'n eiia doanh nghiep. Ben canh dd, eac nhi quan ly ndn tdn trong dd'i vdi cie y tffdng mdi ciia ngffdi lao ddng, ttf do tao eho hp mdt tam ly thoai mii, ttf tin trinh bay cac y tffdng cua minh.
Tuy nhien, bai vie't cdn mdt sd' han chd' sau:
Thd nhd't, bai bao tip trung xem xdt tae ddng ciia hdp tic xuyen chffc nang dd'n HQHDKD thong qua ddi mdi va hpc tap cua td ehtfe Tuy nhidn, trong mdt sd'bii nghien cffu ciia cac tie gia ni/dc ngoii, hp xem xet ddng thdi ye'u td' hdp tic vi canh tranh, mdt so' nghien ctfu da chtfng minh rang canh tranh lam tang ctfdng kha ning hdp tie diy l i htfdng nghien ctfu tid'p theo. Thd hai, de tai sff dung dff lieu ngang de thu thip bang cau hdi, kd't qua thu thap dtfdc thtfc hidn tai mdt didi diem, do do luan vin se khd cd the danh gia chinh xic md'i quan he nguyen nhan ke't qua giiia cac bid'n. Cac nghien effu sau nay cd the thffc hien cic khao sit tai nhffng thdi diem khac nhau de md'i quan he nguydn nhan ke't qua dffde phan anh dung hdn •
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Ngay nhin bai: 24/8/2018
Ngay phan bi^n danh gia va s^a chffa: 4/9/2018 Ngay chap nhSn dang bai: 14/9/2018
Thdng tin tdc gid:
1. VO THI THUY TRANG
Khoa Quan tri Kinh doanh, Trtftfng Dai hpc Kinh te'TP. H6 Chi Minh 2. TS. NGUYEN PHONG NGUYEN
Phong Quan ly khoa hoc - Hdp tac qu^Tc td', Trtfcfng Dai hpc Kinh td'TP. Ho Chi Minh
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TAPCHiCOIUGTHirOlNG
THE IMPACT OF CROSS - FUNCTIONAL COOPERATION ON THE PERFORMANCE OF ENTERPRISES VIA RGANIZATIONAL
LEARNING AND ORGAMZATIONAL INNOVATION:
THE CASE OF VIETNAMESE FIRMS
• VO THI THUY TRANG
School of Management, University of Economics Ho Chi IVIinh City
• Dr. NGUYEN PHONG NGUYEN
Department of Research Administration - International Relations, University of Economics Ho Chi Minh City
ABSTRACT:
This study Is to examine the impacts of cross-functional cooperation on the business performance of enterprises in Vietnam via the mediating roles of organizational learning and organizational innovation of enterprises managers. The research model and its hypotheses were empirically tested by using SmartPLS3 with survey data from 191 mid- and high-level managers in Vietnamese enterprises. The research results indicate that (I) Cross-functional cooperation positively influences organizational learning; (2) Organizational learning promotes organizational innovation and (3) Both organizational learning and organizational innovation enhance the business performance of enterpnses. The results provide some theoretical and managerial implications to Vietnamese firms which are striving to enhance their productivity and performance.
Keywords: Cross-functional cooperation, organizational learning, organizational innovation, business performance.
