KINH IE
GIAI PHAP NANG CAO NANG LlTC CUNG LfNG DICH VU
CUA DOANH NGHIEP LOGISTICS VIET NAM TAI VUNG KINH TE TRONG DIEM BAC BQ
• LAM TUAN HL/NG - LE TRjNH MINH CHAU
T6MTAT:
Ke thira cd sd ly luan v^ nang Idc cung ffng dich vu (NLCUDV) cua doanh nghiep logsites d nhu'ng nghidn cu'u ttddc, ttong bai vie't nay, nhom tac gia lien hanh danh gia NLCUDV eda doanh nghiep logistics Viel Nam lai viing kinhte trong diem Bae Bp (KTTDBB) dda tren 4ye'u to'nang Iffc ca'u thanh: nSng life nhan bie't va dap u'ng nhu eau khaeh hang; nang life tac nghidp; nang life quan \'y thdng tin; nSng Idc tich hdp va ket nd'i. Sff dung cdng eu thd'ng kd md ta de phan lieh NLCUDV cua doanh nghiep logistis dffa tren khao sal 118 doanh nghiep logistics; 94 doanh nghiep khaeh hang. Qua dd, nhdm lae gia da de xua't cac giai phap nham nang eao NLCUDV cua doanh nghiep logistics tai viJng KTTDBB.
Tff khoa: Nang Iffe cung ffng dieh vu, doanh nghiep logisdcs, vdng kinh te ttong diem Bae Bp.
l.D^tvSnde
Lii mpl trong bd'n vung kinh te trpng diem eua ca nffdc, viing KTTDBB bao gom 7 tinh. thanh phd gom Ha Npi. Hai Phdng. Quang Ninh, Hifng Yen.
Bile Ninh. VTnh Phdc va Hai Dffdng. Vung cd vi tri dae biet trong phat trien kmh te, cii^a ngd "vao - ra"
cua eac tinh phia Bae eiia Viet Nam va cffa ngo md ra bien Ddng. ket nd'i eae lhi trffdng rdng ldn vdi nhau nhff Ddng Bae A vdi khu vffc ASEAN va ngffdc Iai. Tai day. hien cd khoang 10,878 doanh nghiep dang ky kinh doanh dich vu logistics, ehie'm 29,2% sd' Iffdng doanh nghiep logistics cua ca nifde
\a dffng thff hai sau vung KTTDNB. Cac doanh nghiep logistics tai day chu ye'u cung dng dieh vu van tai. kho bai. bd'c dd..,. tap ttung phan ldn tai Ha
Npi va Hai Phdng. Dia ban hoal dpng cdn bd hep lai thi irffdng npi dia. Trung Qud'e va mpl so' vung lan can, khong nhieu cae doanh nghiep hoat dpng d pham vi quo'c le. cdn thie'u quy trinh va ky nang cung ffng dich vu ttpn gdi, mang Iddi dich vii thieu ke't nd'i va chffa bao phu rdng. cdng nghe ky thuat con ye'u kem, chinh sach dich vu khaeh hang nhin chung thie'u ha'p dan.
Khi hiep djnh thi/dng mai tff do Viet Nam - EU cd hieu Iffc. ITnh vifc logistics phai md ciVa nhff cam ket. eae dd'i thu tff EU vd'n cd kinh nghiem va trinh dp eao trong ITnh vire nay se irffc tie'p tham gia cung dng dich vu tai Viet Nam. vai trd trung gian ciia cae doanh nghiep logisiics npi dja se khong cdn, lhi phan liep tuc giam sul. ap Iffc eanh tranh ngiiy eang
So 9 - T h a n g 5/2020 109
ldn Da_\ \\SA iJ ihLich ihffc nhutig cung la ddng Iffc de cac doanh nghiep logisiics ttong nu'dc ndi chung
\ j doanh nghiep logistics tai vimg KTTDBB buoc phai lha\ ddi li/du\ va chu_\en minh manh me.
2.Cdsdl< loan
Theo Dieu 23.'? Luat Thu'dng mai 2005. dieh \u logistics dffdc dinh nghia nhu'sau: Dich vu logistics la hoat ddng thffdng mai. theo dd thffdng nhan td chdc thffc hien mot hoae nhieu edng viec bao gom nhan hang, van ehuyen. Iffu kho, lu\i bai. lam thu tuc hai quan, cac thu lue gia'y td khac. tu'van khach hang, ddng gdi bao bl. ghi k\' ma hieu, giao hang hoae cac dich vu khae theo thda thuan vdi khach hang de hffdng thu lao. Vi vay, "nang Iffe cung ffng dich vu cua doanh nghiep logistics la kha nang tich hdp, irien khai va pho'i hdp cac nguon Iffc cda doanh nghiep logistics de dap ffng nhu cau \ e dich vu logisiics cua khach hang, eung dng gia tri gia tang tdi khach hang va dat dffdc muc tieu kinh doanh cua doanh nghiep". Nghien effu NLCUDV eua doanh nghiep logistics du'de phan lich thong qua cdc ye'u td'ca'u thanh (Hinh 1). bao gom: nang Iffe nhan bie't va dap ffng nhu eau khaeh hang, nang Iffe tiie nghiep, nHng Iffc quan ly thdng tin, nang Iffc lichhdp\a ke't nd'i.
.dl khaeh
giao hang nhir hang
- KN dap ffng tnfde nhffng hang
+ Nang lire tac nghiep - KN dap ffng diing v6 thdi gM cam ket
- KN dam bao an loan hang hda. giao dijng so lu'dng va khd'i iu'dngnhff da cam ket
-KN linh hoat vdi eac yeu eau eua khach hang - KN tff van cho khaeh hang cac phffdng an djch vu phii hdp
- KN dam bao dp dn cSy cao trong quy tiinh eung ffng dich vu
- KN dam bao tinh chuyen nghiep trong quy trinh eung ffng dich vu
- KN dam bao ddng thdng tin thong sud'l - KN xff ly cac phan nan/khie'u nai ciia khach hang
+ Nang Iffe quan ly thdng tin
- KN thu thap, xff ly thong lin nhanh chdng, ehinh xae va hieu qua
- KN thu Ihap thong tin mang tinh tin eay cao - KN iruyen dat thdng lin day dii, chinh xdc va kip thdi
- KN bao mat thdng tin eao Hinh 1: Cac yeu td'ca'u thanh nang life cung Cfng dich vu cua doanh nghiep logistics
( Nang lyc quan ly thdng tin
Nguon: Gligor vd cs, 2012
Ve eae lieu chi danh gia NLCUDV cua doanh nghiep logistics, tten cd sd ke thffa cac nghien effu trffdc da> cua cac hpc gia trong va ngoai nu'dc, nhdm tae gia xac dinh eac tieu chi bao gom:
+ Nang Iffc nhan biel va dap ffng nhu cau khach hing
- KN eung ffng da dang eiic loai hinh dich vu - KN cung ffng djch vu tren dien rpng - KN cung ffng vdi eha'l Iffdng dich vu phu hdp vdi mffe gia
- KN ddi nidi Jich \ii theo nhu cau cHa khach
- Tie't kiem thdi gian tra cffu thdng tin + Nang iffc lich hdp va ke't noi - KN ket ndi vdi cac nguon iffc npi bp - KN kd't ndi lot vdi khach hang ttong quy trinh cung ffng dich vu
- PCN kel nd'i td't vdi dd'i tac inmg quy ttinh cung ffng dich vu
- KN tieh hdp linh boat nhicu [ Nj^h hang tren ciing 16 trinh
- KN tich hdp linh hoal nhieu .i,_i |g -g bao ye'u td.
110 So 9 - T h d n g 5/2020
KINH TE
3. Danh gia khai quat n3ng Iffc cung ffng dich vy cua doanh nghidp logistics Vi^t Nam tai vung KTTDBB
3.1. PhUf/ng phdp nghien Clhl
Dffa tten cd sd Iffdc khao cae lai lieu ttong va ngoiii nffdc. tac gia da lien hanh xin y kien 20 chuyen gia bao gom eae nha khoa hoc tai cac vien nghien cffu, irffdng dai hpc: ed quan quan ly nha nu'dc; hiep hdi doanh nghiep dich vu logistics Viet Nam: eac doanh nghiep logistics, Muc dich ciia viec \in > kien nhdm kiem chffng lai cae ye'u td'ca'u thanh va cac lieu ehi danh gia NLCUDV do nhdm uic giade xua't.
Tren cd sd cac dff lieu thff ea'p du'de ke thifa tff cac nguon khae nhau liSn quan dS'n doanh nghiep logistics tai vung KTTDBB, nhdm tac gia lien hanh di^u tra bhng phffdng phap sff dung bang eau hoi.
Dd'i iffdngdffdc dieu ttabaogom 2 nhdm:
- Nhdm doanh nghiep logistics: bao gom cae doanh nghiep logistics cd tru sd ehinh tai vung KTTDBB. So' phie'u phal ra: 200; so' phieu thu ve:
126 (chie'm t\ le 63'^'c so'phieuphat ra); so'phieu sff dungdiTdc: i 18(ehie'm59'^).
- Nhdm doanh nghiep sddung dich vu logistics- cac doanh nghiep nay ia khach hang sff dung dich
\u eua cac doanh nghiep logi.siics tai viing KTTDBB, So' phieu phat ra: 150; so' phie'u thu ve:
131 (chie'm ty le 87,3^f}: so'phieu sff dung du'de: 94 (chiem tyle 62.6%).
3.2. Ket qud nghien cdu
Ke't qua danh gia NLCUDV cua doanh nghiep logistics Viet Nam tai vung KTTDBB dffdc long hdp tai Bang I. tff dd ed the nit ra mdt so'danh gia ve NLCUDV eua doanh nghiep logistics nhff sau:
(Bang 1)
Bang I. Ke't qud ddnh gid NLCUDV cua doanh nghiep iogistics Viet Nam tqi vung KTTDBB
; TT Tieu chf danh gia
1 1,1 12 13 14 1.5
^
Nang luc nh$n bie't va dap Cfng nhu cau KH KN cung Qng da dang cac loai hinh DV KN cung ling DV tren pham vi rong
KN cung LJng vdi chat luong DV phi] hop vdi mile gia KN doi mdl djCh vu theo iup nhu cau cua KH KN dap Ling nhanh trudc nhiJng thay ddi cua KH NSng IMC tac nghidp
2.1 KN dap uing dung ve thdi gian giao hang nhu cam ket 2.2
23 24
^ 5 2.6
" 2 7 2.8
KN dam bao an toan hang hda, giao dung so luong va khoi iddng nhu da cam ket
KN linh hoat vdi cac yeu cau khan cap cua KH KN tu van cho KH cac phuong an DV phu hop KN dam bao dp tin cay cao trong quy trinh cung Ung DV KN dam bao tinh chuyen nghidp trong quy trinh CUDV KN dam bao dong thong tin thong suot KN xu ly tot cac phan nan/ khigu nai cOa KH
Danh gia tit doanh nghidp logistics
(n=118)
TTB DLC
3,16 3,35 3,42 3.32 3,27
3,99
2.59
3,14 3,42 3,25 3,22 3,40 2,92
0,569 0,590 0,545 0,597 0,517
0,577
0,543
0,603 0,684 0,694 0,694 0,573 0,730
Danh gia til phfa khach hang sir dung
djchvu (n=94) TTB
3,16 3,06 3,61 3,08 3,30
3,84
3,62
3,36 3,61 3,49 3,66 3,31 3,50
DLC
0,644 0,7 0,725 0,651 0,699
0,677
0,656
0,685 0,671 0,695 0,644 1 0,623 0,625
Sd9-Ttiang 5/2020 111
TT 1 TteuchI danh gia
3 3.1 3.2
Nang lyc quan ly thong tin
KN thu thap. xu ly thdng tin nhanh chdng chinh xac. hieu qua KN thu thap thdng tin mang tinh tin cay cao 3.3 KN tojyen dat thong tin day du. chinh xac va kip thoi 3.4 KN bao mat thdng tin cao
3.5 1 4.1
r ^
4.3 4.4 4.5
Tiet kiem thdi gian tra ciiu thdng tin Nangluctlchhopvaketnoi KN ket ndi td't cac nguon lyc ndi bd KN ket ndi tdt vdi KH trong quy trinh cung irng DV KN ket ndi td't vdi ddi tac trong quy trinh cung Ung DV KN tich hdp linh hoat nhieu KH tren cung Id trinh KN tich hop linh hoat nhieu DV de dam bad yeu td tron gdi
TBC
Danh gia til doanh nghi$p logistics
(n=118) TTB
3,49 3,47 3,17 3,31 3,28
3,48 3,39 3,31 2,33 2,07 3,21
DLC
0,737 0,670 0,750 0,590 0,700
0,680 0,670 0,760 0,590 0,670
Oanh ga til phia ihach, .ng sir dgng
d|chvM(n=94) T T B ' T ^ O L C "
3.37 0,691 3,46
3,59 3,01
0,701 0,672 0,836 3,35 0,717
3,4S 3,92 3,27 2,22 2,86 3.35
0,676 0,719 0,772 0,658 0,796
/= Kem. .5= Tc'it Nguon • Kel qua phdn lich eiia ItHc gid
3 2.1. Nhdng diem mgnh
Thd nhd'l. cde doanh nghiep logistics Viel Nam lai vung KTTDBB cd so'lu'dng dong dao vdi 10 878 doanh nghiep. ehie'm ly le 29.29c ttong ca nffdc; td'c dd tSng trffdng binh quan hang nam la 11.6'7c.phan nao dap ffng difde nhu cau logistics cua vung va ca nffdc,
Thd hai. eae doanh nghiep logistics Viet Nam tai vung KTTDBB cd diTdc nhffng ldi the hdn cac doanh nghiep tai cac viing khiic trong ca nu'dc do ffu ihe've mat dia l\' \;i qua trinh phat irien kinh le'-xa hoi mang lai.
Thd ba, cae doanh nghiep logistics da tan dung nhffng ldi the eua eac nguon Iffc ndi bd de phue vu qua trtnh cung ffng dich vu logistics. Doi ngu nhan Iffe dang lam viee tai cac doanh nghiep logisdcs hien na\ con kh;i tte tudi. Iinh boat cao, co kha nang hoc hdi. cd ffu the trong tie'p can \a sff dung eae edng nghe mdi phue vu hoal dong lac nghiep.
CO nhieu Uem nang phat trien.
Thd lit. eae doanh nghiep logistics da rat no Iffc
\a cd'gang de eiii thien cha't Iffdng \di cac dich vu hiA'^ng Idl sff chuven nghiep thdng qua kba nang
dap ffng ve thdi gian giao hang, cung nhff dSm bdo hang hda dung so' Iffdng va khd'i Iffdng nhff cam ket,
J.2.2. Nhifng diem ye'u
Thd nhdt, hau he't cae doanh nghiep logistics Viel Nam ed quy mo nhd, so' vd'n khiem to'n, anh hffdng tdi dau tff edng nghe, ed sd vai eha'l ky ihuSl va nang eao cha't lu'dng nguon nhan Iffc.
Thd hai, da so' cae doanh nghiep logistics Vi6l Nam tai vijng KTTDBB chffa tan dung dffdc nen tang edng nghe so' de nang cao NLCUDV, Id'c tip doi mdi cdng nghe edn ra't eham
Thd bu, nguon nhan lire Iam viec tai cac doanh nghiep logistics thie'u ve so' Iffdng va da ph§n yeu veeha't Iffdng.
Thd tu, kha nang lich hdp dich vu la diem y^u nhal cua cac doanh nghiep logistics Viet Nam so vdi cac doanh nghiep nu'dc ngoa i,
Thd ndm, da sd'cac doanh nili,,.-p logjstjcs Viet Nam thieu dd linh boat can thii_: iir.'i, nhffng thay doi cua khach hang, pham \i ho.ii
thi trffdng ndi dia va mot so niTd^ i.,:
Thd sdu, cd mot t> Ie kha ldn >..
logisiics Viet Nam chiTa tao difde v
"n':2 bd hep lai
"lh nghiep ' ' ' "• ' he mat 12 So 9 - T h a n g 5, 2020
KINH TE
iliiet ddi vdi khdch hSng. dac biet la cac khach hang Idn. cd nang Iffc tai ehinh doi dao.
3.2 3. Nguyen nhdn ciia diem yeu 3 2..' I Ngu\ en nhan khach quan
Thd nhd'l. tac dong cua cac Hiep dinh thffdng mai Iff do giffa Lien minh chau Au - Viet Nam (EVFTA) khicn ede doanh nghiep logistics Viet N.iin phai dd'i dau trffc dien vdi cac dd'i thu manh den tff EU.
Thd hai. tai cac tinh/thanh phd' thude vung KTTDBB ttong giai doan vffa qua chu'a cd chinh sdch ho trd cu the danh cho dd'i iffdng doanh nghiep logistics,
Tbd ba. ke't ca'u ha tang logistics lai viing KTTDBB cdn ngheo nan, lac hau, thie'u sff dong bo va chffa dffdc dau Iff bai b^n; Cae thii tue hanh chinh. kiem tra chuyen nganh cdn rttdm ra; Cac loai phi. le phi con cao so vdi mdl so'qude gia irong khu vde; Phal sinh ede chi phi khong ehinh thffc.
Tbd lif, cae doanh nghiSp logistics chffa tie'p can
\'a su' dung dffdc nguon vo'n cua cae gdi ttu dai, chu'dng trinh ho trd tiJ" phia cac to chffc tin dung va hao hiem.
3,2,3,2. Nguyen nhan ehu quan
Ben canh nhffng nguyen nhan khach quan. cd llic khdng dinh cac nguyen nhan chu quan la nguyen nhan chinh tao ra nhffng han che ve NLCUDV cua doanh nghiep logistics Viet Nam lai viing KTTDBB.
Thd nhdi. hau he't eae doanh nghiep logistics Vi^t Nam ed sd vd'n khiem td'n. quy md nho. He qua hiit nguon tff viee cae doanh nghiep logisdcs npi dia phdi trien qua nhanh. manh ai nay Iam. vo'n ii\a ndng Iffc han ehe dan den tinh ttang thffa vesd' lirong nhffng thid'u vl chS't Iffdng.
Thd hai, mffc do phd'i hdp va lien ke't giffa eac doanh nghiep logisiics long leo, thieu sff lien kel, hoal dyng mdl each dpc lap. khong cd sff ke't no'i
\di mang Iffdi dieh vu logistics ben ngoai va mang logistics loan eau,
Thd ha, ed eau dich vu va ty trong cac dich vu gia tti gia tang lai eac doanh nghiep logisdcs Viet Nam tai vung KTTDBB eon cf mffe tha'p. ttong khi khdch hang doi hdi nhffng dieh vii trgn gdi.
Thd lU. ben eanh yeu to' nguon Iffc han ehe' tin cac doanh nghiep logistics chffa quan tam dung mffc de dau iff bo phan nghien cffu va phat trien thi Irffdng, iff dd chffa thffc sff nam bat dffde nhu eau cua thi trffdng, edn thieu do linh hoat khi cung ca'p
dich \ u
ThU nam. ede nha cung cap dich vu ehira danh gia dung tam quan ttong cua eac ye'u to'anh hffdng de'n quye'l dinh lffa chon dich vu eua khach hang, chffa xa\ dffng chinh saeh khdch hang mot cdeh biii ban. minh bach, chffa cd chie'n Iffdc xay dffng md'i quan he khdch hang.
Thd sdu, eae thiet bi va cdng nghe diTdc sff dung de eung ffng dich vu cdn thd sd va lac hau, chu ye'u la cac thiel bi \an phong cd ban vdng mat ede ffng dung phan mem ehuyen dung bat kip xu hffdng logistics 4.0. dae biei la cac cdng eu lien ieh de lao ra sff tttdng tac giffa DN va KH.
4. Mdt so' giai phap nang cao NLCUDV cua doanh nghiep logistics Viet Nam tai vung KTTDBB
Tren ed sd phan tich thffc trang. nhdm tde gia de xua't mot so' giai phap cd ban nhdm nang cao NLCUDV eiia doanh nghiep logistics Viet Nam tai vung KTTDBB.
Mdl Id, tap trung ddu lU viio ciu nguc'm life ciia doanh nghiep logisiics.
Doanh nghiep logistics can quan tam de'n viec dau nr cac ngudn Iffc. day la ye'u td' cd ban dd hinh thanh nang Iffc ctia mdi doanh nghiep. Dd'i vdi eac doanh nghiep ldn, cd mang lu'di tai san do minh sd hffu can cd stt ket nd'i vdi cac ngudn Iffc ben ngoai doanh nghiep de dap ffng td'i nha'l nhu eau khaeh hang. Cdc doanh nghiep nho va vffa, il nguon Iffe vat chat thi nen tap trung hdn vao cac nguon Iffe nhan sff. thdng lin. Trong dd. xae dinh ro lam quan ttpng eua edc ngudn Iffc ehu chd't, cd chie'n liTdc lieh hdp va ttien khai cac ngudn Iffc de lao thanh nang lu'c cd't Idl cua doanh nghiep. Tap trung phdt trien nang Iffc cd't loi la ye'u to' quan trong dd doanh nghiepdatdttdcldi the eanh tranh va duy tri sff phat ttien ben vffng.
Hai Id. doi mdt ndng cao va tang cUdng cdc gidi phdp cong nghe trong hogl dgng lac nghiep.
Trong Iinh vffc logisdcs, eac ffng dung cdng nghe tren thi ttffdng hien nay kba da dang va phong phu. Cac ffng dung nay ngay cang cd xu hffdng tham nhap sau vao quy trinh cung ffng va tao ra sff ke't no'i trong chudi dich vu logisiics. Cdc doanh nghiep logistics Viet Nam vo'n dffde danh gia ed ldi lhe' ttong kha nang cung ffng ede dieh vu. nhff: van tai va kho bai. Chinh \i va),cae doanh nghiep nen tim kie'm cac nha cung cap giai phdp phan mem lien quan de'n cae loai hinh dich vu lii the manh cua
So 9 - T h a n g 5/2020 113
minh, Cu llie' sff uun^ phan mem \an tai de nang ean hieu suat chat h^nc len phu'dng lien va sff dung eae phan mem kho hang Je nang eao hieu suat bao quan. dff Ird hiing hda cung nhir tdi u^ hda khdng gian kho hiing. De cd the' can bdng giffa ttt ddng hda \a ed gidi hda ttong logistn.s. ihay the sffc lao ddng eua eon ngffdi trong mpl sn qua trinh tac nghiep, cae doanh nghiep logisues trong nttdc can dm hieu cac ffng dung logistics 4.0 du'de phat trien chu yeu dda iren mang li/di Intemei ket ndi van \ at (Internet of Things): dff lieu ldn (Big data): edng nghe ehudi (Block Chain); Robotics \a phffdng iien Iff hanh; thffe le'ao va lang cffdng (VA & AR).
Ba Id. ndng cao trinh do id chifc vd ndng life qudn ly doanh nghiep.
De niing cao irinh dp quan ly. doanh nghiep ean hien dai hda quan ly theo hffdng doi mdi can ban md hinh iruyen thong, dp dung linh hoat mo hffih td ehffe quiin ly hien dai nhff mo hinh td chffc mang Iffdi, ma tran. Lffa ehpn md hinh nao la phu hdp vdi dac diem cua tffng doanh nghiep, tuy nhien phai dam bao phdt huy ed hieu qua cua eac bp phan ehffe nang. tao sff giin ke't trong doanh nghiep. md rong cd hdi hdp tac vdi cac dd'i tac.
Ngoiii ra. can cd eae bien phap lich cffe. dao lao.
nang cao trinh dd quan l\ eho dd'i lu'dng nay can (.Iffdc thffc hien ihffdng xuyen, lien tuc va cd dinh hffdng rd rang. Ben eanh nhffng kie'n thffc lien quan den ehuyen mdn. kie'n ihffe \ e quan ly.
nhffng ky nang mem. nhtt: ky nang giao iiep. k>
nang giai quye't van de. ky nang xffly xung dot....
eung can dffdc ehu trong eung nhffng ky nang \ e ngoai ngff \ii tin hoc.
Bdn Id. pluil irien khd ndng chia se thong lin vdi cdc ddi idc.
Hieu qua cua qua trinh cung ffng dich vu giffa die doanh nghiep logistics \'a ede khdch hang, dd'i
Uc phu thupc rat Idn vao mffe <.' giffa cae ben cd lien quan. Tni'>
ihong dn ma eae khach hiing ch eac thdng tin lien quan de'n Id h.
nong tin J liien nay, , ni dffng Iai d , \eu caudal hang, day la eac thdng tin phue > •'^' ^^p ffng quy trinh kinh doanh. Cac thdng tin hudng idi \ ice help tde ehien liTde hay cac didng tin lien quan den ehien li/de canh ttanh hay ke hoaeh kinh Joanh thi gan nhtt khdng dffdc chia se. Ngi'.'u ra. cac hinh Mc ehia se ihdng tin giffa cac doanh nghiep logistics v5 eac ben cd lien quan mdi ehd ye'u xoay quanh cac phffdng phap truyen thd'ng (email, dien Ihoai, fax...); so' it edc doanh nghiep sff dung phffdng phip hien dai (he thd'ng trao ddi dff lieu EDI,...). Vi vay, cae doanh nghiep logistics can thie't phiii thiel lap sff hdp Uic va cd mang Iffdi chat che hdn vdi cac dS'i tac eiia minh de khong nhffng tang cffdng niem tin trong kinh doanh ma cdn cd the giam thieu nhu'ng ruiro trong dau Iff.
Ndm la, lien kel cdc doanh nghiep logisiics ihdng cpia litnh ihifc hap tde vd scip nhgp.
De ed the eanh tranh vdi ede doanh nghidp logisiics nffdc ngoai, ben eanh eac giai phap nh^m nang cao nang Iffe cua doanh nghiep nhff dau Iffcd sd vat cha'l. trang ihie'l hi. md rpng dia ban kinh doanh, da dang hda cac loai hinh dich vu thi ciic doanh nghiep logistics Viet Nam can phai niim b^t dffdc xu the hien nay. Kethffa bai hpc kinh nghidm ciia eac doanh nghiep logistics nu'dc ngoai cung nhtr de cdc giai phap neu tren dat dffdc hieu qua, vi?c ede doanh nghiep trong nu'dc bat tay vdi nhau thong qua hmh thffc mua ban, sap nhap la viee ma cdc doanh nghiep phai tinh den. Viec mua ban, sdp nhap se giup cho eac doanh nghiep khai thac to'i i3a nha'l nguon Iffc cua nhau, tan diing dffdc nhffng the manh sdn cd va ed cd sd dd md rdng thi irffdng, nang cao hieu qua kinh doanh •
TAI LIFI T H \ M KHAO:
Tieng Viel
1 i.e Tim Bifu, IVan Nlinli Chinh \ a D;m^ Ngu\cn Tat Thanh (20I4|, Cdtr fie«c/ff cof/o/dn/W, hia , hor nlid i iinu cap dii h ^ii loi-ntu ^ lui tiidnh phd Ho ChiMinh. Tap chi Phat irien kinh IC- : Liilll lu.in Hiiii!! i2iij4i,\,hv/(mt,'/ij(i hinh nghien cdu v^ nang life cung ting dfch vu cda d' ttii 1 UK, '-^t.ti ,-. n-.-n:: Jiuu piiia Bih , K\ >i}'u Hpi thao khoa hoc qudc gi
,,'in; '•,-(,," -' •' \' •••:'-: '.•.•..;";• I,; h. /I w?(i;'- Tnfdne Dai hoc Thu'dng
Phdt trien thuoi i. 6/2019: ISBN: 978-fVi
n quye'l djnh - 111-128,
' /' logistics
• ^'oi cdnh
114 So 9 - T h a n g 5 .7020
KINH IE
}. Dang Thu Hu'dng (2010). Phdt men doanh nghiep logistics d Viet Nam - Ton tui vd gidi phdp. Tap chi Thdng iin\a DU Kii. kinhle - xa hgi. sd54
4. Ni;ii>en Xuan Minh. Phan Hong Trang (2015). Day mgnh hogt dcmg cung ifng dich vu logisiics hen thd ba eiiu iUC doanh nghii'p I'lei Nam. Tapchi Kinh le ddi ngoai. sd 70. ir.80-89.
5 Sgu>cii Bach Khoa va An Thi Thanh Nhan (2011). Quan diem, dinh hifdng vd gidi phdp cbien lifcte phdi tnen ni(anh dich vu logistics Viei Nam de'n nam 2020. trong Dang Dinh Diio (ddng chu bien) Logisncs - Nhdng vc'in de l< ludn vd thuc lien. Nxb Dai hoc Kinh le quo'c dan. tr 389 - 435.
Tie'ng Anh
1. Gli"or. D.M: Holconib, M.C (20)2). Understanding the role of logisiics capabilities in at.hie\mg supply chain j"itil\, a svstenialic literature review. Supply Cham Managemnei: An Inlernaiional Journal. 17(4). pp.438 - 453 2. Lai. K H (2004), Service capability and performance of logistics seniee prcniders. Transportation Research Pari E40. p.3S5 - 399
3. Menl/er. J.T.. John T.. Soohong Min va L Michelle Bobbin (2004}. Toward a unified theory of logisiics.
Inlemational Journal of Physical Distribution and Logisiics Managemeni, ?4| 8). pp.606 - 627.
Nga> nh§n bai: 9/4/2020
Ngay phan bi?n danh gia va sffa chffa: 19/4/2020 Ngay cha'p nh5n dang bai: 29/4/2020 Thong tin tac gia:
1. ThS. IAM TUAN HU'NG
Trffdng Cao dang Kinh t^'- Ky thuat Thffdng mai 2. FGS. TS. LE TRINH MINH CHAU
\i('n Nghien cffu Chien Iffdc, Chinh sach Cdng Thffdng
SOLUTIONS TO ENHANCE THE SERVICE PROVISION CAPACITY OF VIETNAMESE LOGISTICS ENTERPRISES LOCATED
IN THE NORTHERN KEY ECONOMIC REGION
• Master, LAM TUAN HUNG College of Economics a n d Technical Trade
Assoc.Prof,Ph,D LE TRINH MINH CHAU Vietnam Institute of Industriol a n d Trade Policy a n d Strategy ABSTRACT:
Based on previous theoretical studies on lhe ser\ ice provision capacity of logsites enterprises in previous sludies. this sludy is lo assess the service provision capacity of Vietnamese logistics enterprises located in the Northern key economic region by examining 4 components of the capacity, namely the capacity to identify and meet customer needs; the operational capacity; the information management capacity and the integration and connection capacity. By using descriptive statistical lools and sur\'eying 118 logistics enlerprises and 94 coporate cuslomers. this study analyzes the '>cr\ ice provision capacity, thereby proposing solutions to improve the ser\ iee provision capacity of logistics enterprises located in the Northern ke\ economic region,
Kev-^vords: The service provision capacity, logistics enterprises, the Northern key economic region.
So 9 - T h a n g 5/2020 115
