ICr THUAT VA CdNG NGHE H A N H CHINH
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MO HINH GIAI QUYET THU TUC HANH CHINH THEOCOCHEMOTCUrADIENTUf
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ten dlff gidi hien nay, co chff mdt cua diffn tli dupc dtra vfa ap dung rpng rai d nhiffu qudc gia, dfc biet la cfa nudc cd Mnh dp cdng nghff thdng dn (CNTT) cao, dpi ngd efa bd, cdng ehuc cd mdt Mffn fliuc kha vung de ap dung co chff nay vto giai quyet cfa thu die hfah chinh (TTHC), nbu:Hoa Ky, Xmh-ga-po, Thuy Dien.
1. Cosftphip Ijr
O Viet Nam, viee fliuc hien md hmh mdt ciia dien ni da dupe thl diem ap dung tai mfft sd CO quan, td chue nhfai trien khai th^c hien nhiem vu hifa dal hda hfah chi'nh dupe dff ra trong Nghi quyfft sd 30c/NQ-CP ng4y08/ll/2011 eua Chinh phu ve Chuong trinh tdng die cai each hinh chinh nhi nuoc giai doan 2011-2020
Xuat phat tu yeu efa cua ung dung CNTT vfa cai each hanh chinh, cung cap dich vu cdng due tuygn cua ngudi dfa, mdt sff vfa bfa phap luat d nudc ta dupc ban hfah, tao mdi nudng phap ly cho viec ra ddi vi trien khai tbuc hien md hinh mdt ciia diffn tli, eu the la: Luaf Giao dich dien tii nlim 2005, Luaf CJVTTnfai 2006; Nghi dinh so 64/2007/ND-CP ngay 10/4/2007 cua Chinh phu ve ung dung CNTT trong boat aOng cua CO quan nha nudc, Nghi djnh sd 43/2011/ND-CP ngay 13/6/2011 c i a Chinh phli quy dinh ve viec cung cap thdng tin va dich vu cdng mjc myffn tten ti-ang flidng dn
ThS. PHAM THI DIEM*
dien di hoae cdng flidng dn dita tii eiia co quan nha nudc; Quyfft dinh sff 09/2015/(3D- TTg ngay 25/3/2015 eua Thu nrdng Chinh phli ban hfah Quy chff diirc hifa co chff mdt eua, mpt ciia lien flidng tai cp quan hanb chinh nha nudc d dia phupng; Quyet dinh sff 19/2008/QD-BrnT ngay 09/4/2008 cua Bd Thdng tin va Truyen tbdng vff viee ban htoh Quy dinh ap dung deu chufa vff iing dung CNTT ttong co quan nha nudc va efa didng m, vfa bfa phap luat hudng dfa ve ung dung CNTT ttong co quan nha nudc...
Theo Cdngvfa sd 1725/BTnT-UDCNTT ngay 04/6/2010 cua Bd Thdng tin va Tmyffn thdng budng dfa cae yeu cfa co bfa vff chue nfag, ti'nh nfag ky fliuat eho he flidng mdt ciia dien tii, phfa mffm mpt cua dien tu dupe hieu la mdt ung dung CNTI nhfai tin hpc hda cfa giao djch giua td chuc, ca nhfa vdi eo quan hanh ehinh nha nudc va giua cac CO quan hfah chinh nha nudc theo co chff mdt eila, mdt eua hen thong quy djnb tai Quyfft djnh sd 93/2007/QD-TTg ngay 22/6/2007 cua Thu tudng Chinh phu ban bfah Quy chff thuc hien eo ehff mdt ciia, mdt cda lien didng tai eo quan hfah ehinh nha nudc tai dia phuong. de giai quyet edng viffc eua td ehue, ca nhan thupc ttach nhiem, diam quyen cua eo quan hanh chinh nha nudc flidng qua cac TTHC.
* Hpc vien Hanh chfnh Quoc gia
^^j,„ TAP CHl QUAN Lf NHA Nl/(Jc - S6 247 (8/2016)
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KY THUAT VA CONG NGHE HANH C H I N H
2. Nhiing nguyin tdc xay dung vd thyx:
hien md hinh mdt ciia diln tiihiln nay Thunhat, bdo dam nhiing nguyin tdc chung ciia vilc iing dung CNTT trong hoat ddng cua co quan nha nudc dupc quy dinh tai Dieu 24 Luat CNTTnam 2006, bao gdm:
viec ling dung CNTT trong boat dong cua co quan nha nudc phai dupc uu tien, bao dam tinh cdng khai, minh bach nhdm ndng cao hilu luc, hilu qua hoat ddng cua co quan nha nudc, tao dieu kien de nhan dan thuc hien tdt quyin va nghia vu cdng dan; thiic day chuong trlnh ddi mod hoat dpng cua co quan nha nudc va chuong trmh cdi each hdnh chinh; viec cung cap, trao ddi thdng tin phai bao dam chinh xdc va phu hpp vdi muc dich su dung; quy trinh, thu tuc boat dpng phai cong khai, minh bach; su dung thdng nhat tieu chuan, bao dam tinh tuong thich ve cdng nghl trong toan bd he thdng thdng tin ciia cdc co quan nha nudc; bdo dam an ninh, an toan, tiet kiem va hieu qua; ngirdi diing ddu CO quan nha mrde phai chju trach nhilm vl viec ung dung CNTT thudc tham quyin quan ly.
Thir hai, dua tren nbung nguyen tAc cu thS.
-Nguyen tic xay dung he thong mot cua dien tu. duoc quy dinh trong Cdng van sd 1725/BTnT-UDCNTT, cd the thay ve co ban, qua trinh xay dung he thdng nay d cap nao Cling can man thu nhung nguyen tdc dd de dap ling nhiing nguyin tdc chung trong vilc ling dung CNTT vao hoat dpng cua cac CO quan nha nudc. Cac nguyen tdc bao gdm:
hudng tdi mot he thdng mo, bao dam tinh ke thiia, nang cap, md rpng trong tuong lai;
bao dam kha nang ti'ch hop va trao ddi dii lieu vdi cac phan mem quan ly thdng tin chuyen nganh ve ^ai quyet TTHC; phii hop vdi cac quy dmh ve quan ly van thu, luu tiir, tuan thli quy trinh quan ly chat lugng ISO 9001:2008 trong thuc hien TTHC; bao dam khdch quan, hudng tdi mpt he thdng tdng
the, ihdng nhdt, an toan va bao mdt, hpp ^ va hieu qua.
-Nguyen tic thuchiemve ban chdt, m^
cua dien tu la su cai tiln ciia mo hinh mOt ciia va mot cua liln thong dua tren nhiing tien bp ciia CNTT nhdm ndng cao hi^u qui giai quylt TTHC. Vi vay, nguyen tdc thyc hien giai quyet TTHC theo md hinh mOt cia dien tli cung bao gdm nhiing nguyin Uc chung duoc quy dinh tai Dieu 3 Quylt dinh sd 09/2015/QD-TTg, trong dd: nilm yft cdng khai, ddy dii, kip thdi cdc TTHC t^j Quyet dinh cdng bd TTHC cua Uy ban nhSn dan {UBND) tinh, thanh phd true thuOc trung uong (sau day gpi chung la UBND c ^ tlnh) theo quy dinh; bao dam giai quySt cdng viec nhanh chdng, t h u ^ tiln cho d nhan, td chiic; vilc ylu cau bd sung hfi so chi dupc thuc hiln khdng qud mdt ldn trong sudt qua trinh giai quyet hd so tai mpt co quan chuyen mdn; bao dam su phdi hgp chat che giiia cac co quan hanh chinh nhS nudc trong giai quylt cdng vilc ciia cd nhdn, td chiic; vilc thu phi, le phi ciia cd nhdn, td chuc duoc thuc hien theo dung quy dinh ciia phdp luat.
3. Quy trinh thi^ hi^n TTHC theo CO drf mOt ciia di0n tii
Co c h l mdt ciia dien tu la sy phdt trifei cao hon cua co che mpt ciia, mpt ciia liln thdng, la md hmh giai quylt TTHC trin mdy tinh cd kit ndi internet, ung dung CNTT hien dai trong giai quyet cdc TTHC cua cd nhan, td chiic. Do dd, quy trinh thuc hi§n TTHC theo co che mpt ciia dien tu ve co bdn vdn tudn thu trinh tu cac budc nhu md hinh mpt cua, mpt cua lien thdng (xem Dilu 6,7 Quyet dinh sd 09/2015/QD-Trg) voi 4 budc CO ban: tilp nhan hd so, ludn chuyin hd so.
giai quyet va tra kit qud gidi quyet hd so.
Cd t h l md ta khai qudt quy trinh giil quylt TTHC theo phan mem mpt ciia di§n tii^ tai UBND tinh Qudng Nam:
n
TAP CHi Q U A N Li NHA NUdC - S 6 247 (8/2016)KYTHUAT VA CONG NGHE HANH CHINH - Cong dfa, tdchuc ndp hd so ttuc tuyen
tai Bp phfa Uep nhfa va tta kfft qua flidng qua Cdng didng ttn difa di cua co quan;
." Sau khi tiffp nhfa hd so, Bp phfa ttgp nhfa va tra ket qua luu chuygn flieo phfa mffm va chuyen hdsocbopbdnglhoacedng chue, vien chuc) chuyen mdn;
- Phdng (hpac cdng chue, viffn chuc) chuyen mdn ed flifai quyen xu ly, giai quyfft hd so, chu ddng phdi hpp vdi efa phdng (hofa cdng chuc, vien ehuc) chuyen mdn, hofa cfa CO quan chirc nfag cd ttach nhiem Ili ly (ddi vdi hd so hen flidng);
- Sau khi nhfa hd so da giai quyfft tii phdng chuyen mdn, Bd p h t o ttffp nhfa va tta kfft qua ed ttfah nhiffm cap nhat kfft qua vfa cosdduhffu phfa mffm mot cua difa tii dff flieo ddi flidi gian giai quyfft va nhfa Un dl ddng tir phfa mem den so di dpng cua chu hd so diong bfa kfft qua.
Phto me"m mdt ciia diffn tu la mdt he ttidng n'ch hpp eac ung dung dupc cai dat tai may chu dupc chay tten nffn website gdm:
- Phto mffm tiffp nhfa, giai quyet hd so mfft ciia;
- Phto mffm tta cuu TTHC thdng qua mfa hinh cfai irng tta eihi kfft qua xil ly hd so bfag ma so biffn nhfa;
- Phfa mem he thdng ma vach tta cuu kfft qua xii ly hd so bfag ma vach ttffn giay biffn nhfa;
- Cac dich vu cdng true myen mue 3, muc 4 tten Cdng thdng tin diffn tii giup td chuc, ca nhfa cd the nop hd so qua mang;
- Trang fliai xu ly va Uffp nhfa cac hd so mdt cua dupc tu dpng ddng bp hai chie'u tu Cdng thdng Undifaniva he thdng may chu phuc vu tie'p nhfa va tta cdu kfft qua cua td chiic, ca nhfa;
- Td cbiic, ca nhfa cd thg tta cihi dang fliai xiilyhdsobangcachinhthue:
+ Tren Cdng thdng tm diffn tu cua co quan, td chuc;
+ Mfa hinh cfal iing dat tai Bd phfa tiep nhfa va tta kfft qua;
+ He tbdng ma vach;
+ He diong nhfa tin SMS.
Nhu vay, viffc img dung phfa mem mdt ciia diffn tii dirpc xem la mpt giai phap hiffu qua, ttog eudng nfag luc phuc vu, htrdng tdi cdng khai, minh bach, don gifa, rd rfag va dfag phap lufa Cu thff la:
Thu nhit, gifai phie'n ha eho dfa, gifai thdi gian, cdng siic, kmh phi cho dfa khi dffn giai quyfft TTHC. De tta euu flidng Un ve tiffn do giai quyfft hd so TTHC, ngudi d t o cd diff nhfa tin, gpi dito hofa tta cuu didng Un ttffn mtemet.
Thir hai, ntog eao y fliuc, ttfah nhiffm, nfag luc ling dung edng nghff tin hpc ttpng cffng viec eiia efa bp, nhfa vien thuc flii nhiem vu giai quygt TTHC. Tmh ttang chfai ttff ttong giai quygt hd so tung bude dupe khfa phuc;
Thu ba, ctmg cap flidng tin mdt cfah tir dpng va true myffn vff flnh uang giai quyfft hd so cap phffp, la edng cu huu hifa dff ngudi dfa va Ifah dao gifai sat cfa dich vu cdngQ
Cbidiicb:
1. Quygt dinh so 3533/QD-UBND ngiy 30/9/20l5ciia UBND tinh Quing Nam phi duyet de an thuc hien mo hmh mot cua theo hudng hien dai tai Sd Vin hoa. The tiiao vi Du iich.
Tii II0U tbam kiiio:
1. Thdng tu so 05/2010/TI-BNV ngiy 01/7/2010 cua Bo Ndi vubanhinhhirdngdinve cungcap, quin lyvi sudung chung tiiuc chu ky so chuyen dung phuc vu cic ca quan thuoc he thgng ctiinh tn.
2. Thong tu so 01/2011/TT-BTm ngiy 04/01/2011 cia Bo Thongtin va Truyen tiiongve viec ban banh danh muc Ueu chuan ve ling dung cong nghe tildng nn ttong coquan nha nudc
3. Nghl dinh so 43/2011/ND-CP ngiy 13/6/2011 ciia Chinh phii quy dmh ve viec cung cap tildng tin vi dich vu cong Buc tuyen tren ttang tiiong tin dien tit hoac cong tiiong tin dien lir ciia caquan nhi nudc.
TAP CHl QUAN Li NHA Nl/(Jc - S6 247 (8/2016)
