BusCom12.ppt 270KB Mar 29 2010 04:55:18 AM

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Prentice Hall , 2003

Business Communicat ion Today

Chapter 12 - 1

Planning Business

Reports and

Proposals

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Chapter 12 - 2

Reports and Proposals

Monitor

Monitor

and Control

Operations

Implement

Policies and

Procedures

Document

Results

Comply with

Government

Regulations

Guide

Decisions

Gain the

Gain the

Acceptance

of Others

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Chapter 12 - 3

Classifying Reports

Source

Frequency

Audience

Length

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Chapter 12 - 4

Informational

Reports

Monitor and

Control Operations

Document

Compliance

State Policies

and Procedures

Report Progress

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Chapter 12 - 5

Monitoring and

Controlling Operations

Written

Plans

Operating

Reports

Activity

Reports

•Strategic Plans

•Business Plans

•Marketing Plans

•MIS Reports

•Annual Reports

•Sales Reports

•Sales-Call Reports

•Expense Reports

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Chapter 12 - 6

Implementing

Policies and

Procedures

Implementing

Policies and

Procedures

Lasting

Guidelines

Lasting

Guidelines

Position

Papers

Position

Papers

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Chapter 12 - 7

Complying with

Government

Regulations

Complying with

Government

Regulations

Annual

Reports

Annual

Reports

Interim

Reports

Interim

Reports

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Chapter 12 - 8

Documenting Progress

on Workplace Projects

Documenting Progress

on Workplace Projects

Interim

Reports

Interim

Reports

Final

Reports

Final

Reports

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Chapter 12 - 9

Analytical Reports

Recommendations Recommendations S o lu ti o n s S o lu ti o n

s Pe

rs u a s io n P e rs u a s io n

Problem-Solving

Reports

Problem-Solving

Reports

Business

Proposals

Business

Proposals

Conclusions

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Chapter 12 - 10

Solving Problems

Troubleshooting Reports

Feasibility Reports

Justification Reports

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Chapter 12 - 11

Writing Proposals

Internal

Solicited

External

Unsolicited

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Chapter 12 - 12

Three-Step Writing

Process

Planning Planning Chapter 12 Chapter 12 Planning Planning Chapter 12 Chapter 12 Completing Completing Chapter 14 Chapter 14 Completing Completing Chapter 14 Chapter 14 Writing Writing Chapter 13 Chapter 13 Writing Writing Chapter 13 Chapter 13

•Analyzing_Analyzing

•Investigating_{Investigating}

•Adapting_Adapting

•Analyzing_Analyzing

•Investigating_{Investigating}

•Adapting_Adapting

•Organizing_Organizing

•Composing_Composing

•Designing_Designing

•Organizing_Organizing

•Composing_Composing

•Designing_Designing

•Revising_Revising

•Producing_Producing

•Proofreading_Proofreading

•Revising_Revising

•Producing_Producing

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Chapter 12 - 13

Planning Reports

Analysis

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Chapter 12 - 14

Analyzing the

Situation

Informational

Reports

Analytical

Reports

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Chapter 12 - 15

Problem Definition

for Analytical Reports

Ask the

Right Questions

Ask the

Right Questions

Clarify

the Problem

Clarify

the Problem

Form a

Hypothesis

Form a

Hypothesis

Factor

the Problem

Factor

the Problem

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Chapter 12 - 16

To Inform

To InformTo Inform

To Inform

To Confirm

To ConfirmTo Confirm

To Confirm

To Recommend

To Summarize

To SummarizeTo Summarize

To Summarize To Persuade

To Persuade

To Analyze

What Is the Purpose

of the Report?

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Chapter 12 - 17

I.

I. First Major PartFirst Major Part

A.

A. First subpointFirst subpoint B.

B. Second subpointSecond subpoint

1.

1. EvidenceEvidence 2.

2. EvidenceEvidence

C.

C. Third subpointThird subpoint

II.

II. Second Major PointSecond Major Point

A.

A. First subpointFirst subpoint B.

B. Second subpointSecond subpoint

Developing a

Preliminary Outline

Parallel

Construction

Consistent

Headings

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Chapter 12 - 18

Preparing the Work Plan

•

Statement of the problem

•

Statement of the purpose and scope

•

Discussion of tasks to be accomplished

•

Description of final products or outcomes

•

Review of schedules and requirements

•

Plans for following up

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Chapter 12 - 19

The Research Process

Understand Topic Understand Topic and Assignment and Assignment Understand Topic Understand Topic and Assignment and Assignment 1 1

Find and Access

Information

Information Find and Access

Find and Access

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Chapter 12 - 20

Adapting to the

Audience

“

You” Attitude

Positive Tone

Credibility

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Chapter 12 - 21

Adapting to the

Audience

Polite Treatment

Bias-Free Language

Corporate Image

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Chapter 12 - 22

Selecting the Channel

and Medium

Oral

Reports

Oral

Reports

Immediate Feedback

Immediate Feedback

Nonverbal Communication

Written

Reports

Written

Reports

Complex Information

Complex Information

Future Reference

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Chapter 12 - 23

Electronic Reports

Advantages

•Cost and space savings_{Cost and space savings}

•Faster distribution_{Faster distribution}

•Multimedia features_{Multimedia features}

•_{Ease of maintenance}_{Ease of maintenance}

•Hardware and software costs_{Hardware and software costs}

•System incompatibility_{System incompatibility}

•Training needs_{Training needs}

•_{Data security}_{Data security}

BusCom12.ppt 270KB Mar 29 2010 04:55:18 AM

Planning Business

Monitor

Gain the

Classifying Reports

State Policies

Implementing

Complying with

Documenting Progress

Analytical Reports

Conclusions

Solving Problems

Writing Proposals

Process

Analysis

for Analytical Reports

Form a

To Inform

What Is the Purpose

I. First Major PartFirst Major Part

Developing a

Discussion of tasks to be accomplished

Understand Topic Understand Topic and Assignment and Assignment Understand Topic Understand Topic and Assignment and Assignment 1 1

Adapting to the

Bias-Free Language

Immediate Feedback

Written

Complex Information

Electronic Reports

Disadvantages