PHfldNG
P H A P T H U ' C H A N HDONG VAI TRONG VIEC NANG CAO KY NANG NOI TIENG ANH TRONG XU" LY
TINH HUONG CUA BO DOI BIEN PHONG
NGUYfiN THtJY HANG <*'
Tom tat: Xd ly tinh hudng tai cda khau la hoat dpng nghiep vu ciia Bp dpi Bien phong nham xem xet, giai quyet viec xu^t, nh$p canh cho ngudi, phuang tien khi du dieu kien theo quy dinh cua phap luat Viet Nam. Trong qua trinh lam vi§c, ngoai tieng Viet, cac can bp thu tuc phai sd dung ngoai ngU de xd ly vu viec trong do co tieng Anh. De nang cao ky nang ngon ngd trong xvt If tinh hud'ng, moi ca nhan can phai tim ra cho minh mpt phitdng phap toi itu. Bai viet diia ra mpt so phiiang phap nang cao ky nang noi tieng Anh trong xvt ly tinh huong tai cila kh^'u; dong thdi, di sau phan tich phitdng phap sd dung dong vai (role - play). Phitdng phap nay da ditdc Ung dung trong cac nha triidng va dan vi ca sd cua Bp dpi Bien phong thong qua cac video ghi lai cong tac cua can bp thu tuc tai cda khdu quo'c te.
Tit khoa: Xd ly tinh hud'ng; ky nang noi tieng Anh; bp dpi Bien phong.
Abstract: Border guards need to master problem solving skill to handle situations arising while controlling border crossing of people and vehicles. Their work requires border guard to use not only Vietnamese but also foreign languages, including English, in problem solving. There are many ways to improve English skills. This article proposed techniques to improve English speaking skills in problem solving of border guards, with an emphasis on role-play techiugue. Role-play technique has been widely applied in educational and work settings of border guards at international border gates.
Keyw^ords: Problem solving; English speaking skill; border guard.
Ngay nhan bai: 05/01/2020; Ngay sUa bai: 12/02/2020; Ngay duyet dang bai: 25/02/2020.
D a t v a n de vide lien quan d i n ngfldi nflde ngodi. Hien Thfle tidn sinh ddng cua ddi sd'ng xa thfle a'y eho tha'y viee nang eao ky nang hdi da va dang dat ra nhflng yeu cau mdi giao tie'p bang ngoai ngfl, trong dd co dd'i vdi nhiem vu quan ly, bao ve bien gidi tie'ng Anh vdi ngfldi nfldc ngoai Id ta't yeu, eiia Bp dpi Bien phdng. Chinh sach md dam bao cho can bp, chie'n sy hoan thanh eiia va hdi nhap ciia Dang va Nha nflde td't nhiem vu cua minh. Mpt trong nhflng da md ra cd hpi de nflde ta hdi nhap qud'c ye'u to' ddng vai trd quan trpng gdp phan te' sau rdng hdn, dong thdi cho phep ngfldi lam nen thanh cdng ciia giao tie'p dd la ky nfldc ngoai de'n, tim hieu, dau tfl vdo Viet nang ndi ma viee n i m vflng ky nang nay Nam. La lfle Iflpng trfle tilp quan ly, kiem ddi hdi cd nhflng phfldng phap phu hpp.
soat ctia khdu dfldng bp va cac eang bien, Theo Jeremy Harmer, "Mpt trong nhflng can bd, chie'n sy Bd dpi Bien phdng
thfldng xuyen tie'p xfle vdi nhieu khach ,.i „ .. „., , , o •' ^ ^ I) Hoc vien Bien phong nfldc ngoai, ddng thdi p h a i xfl ly n h i i u v u Email: hangnguyenhvhp@gmail com
[ [ Q NHAN LUC KHOA HOC XA HOI SO 3-2020
NGUYEN THUY HANG phfldng p h a p de p h a t t r i l n ky n a n g ndi do
la stt d u n g ddng vai. Phfldng p h a p n a y t a o r a nhflng t i n h hud'ng gay a'n tfldng..."'^'.
Tat n h i e n , vide ddng v a i t h e h i e n md'i q u a n h e lien n h a n ( i n t e r p e r s o n a l ) gifla ngfldi ndi va ngfldi n g h e , t h e h i e n t h a m sd' v l k h d n g k h i (tenor) vdi tfl each la m d t t r o n g b a t h a m sd' l a m n e n dac trflng ngfl vflc (register) ciia dien ngdn.
1. K y n a n g n o i v a phitcfng p h a p d o n g v a i t r o n g g i a n g d a y k y n a n g n o i
1.1. Khai niem ky nang noi
Ky n a n g n d i l a k h a i n i d m r d n g vd'n da dflde n h i i u n h a k h o a hpc q u a n t a m giai t h i c h .
Theo tfl dien Oxford Advanced: Ndi la de bay td y kid'n, c a m xue, y tfldng,... H o a t ddng ndi dien t a eae b o a t ddng dien r a trong tflng giai d o a n t a m ly c u n g nhfl t h e cha't eua ngfldi ndi*^'.
Theo n h a n g d n ngd hpc Theodore Huebner: "Ngdn ngfl cd b a n Id ldi ndi, m a v l ed b a n la giao tie'p b a n g a m thanh"'^'.
Va theo dng, ndi la m d t k y n a n g dflpc sii dung bdi m d t ngfldi nao dd t r o n g giao tie'p cude sd'ng h a n g n g a y eho d u d t r o n g trfldng hpc h a y b e n n g o a i trfldng hpc. Cae ky n a n g dfldc tich luy bdi sfl lap di l a p lai nhieu l^n; nd c h u y l u la m d t cd che t h a n kinh nhflng k h d n g p h a i la m p t q u a t r i n h tri tue. Nd bao gom t h a m q u y I n t r o n g viee gtti va n h a n tin n h a n .
Seott (1978) chi r a r a n g "ndi ed t h e dflde quan n i e m la m d t b o a t dpng lien q u a n d i n hai h a y n h i e u ngfldi, t r o n g dd ngfldi t h a m gia bao gdm ngfldi ndi va ngfldi n g h e deu phai p h a n flng lai nhflng gi md hp n g h e dfldc, ddng thdi dfla r a y kie'n eua minh"'^*.
1.2. Phddng phap dong vai trong day ky nang noi
Theo tfl dien qud'e t e e u a n h a xud't b a n
C a m b r i d g e (Cambridge I n t e r n a t i o n a l Dictionary of English), "vai" dflde d i n h n g h i a la ngfldi t h a m gia t r o n g mdt bd p h i m hoae m d t vd kieh, "ddng vai" l a gia d i n h mpt n h a n v a t n a o do t r o n g nhflng t i n h hud'ng cu t h e . Gillian P o r t e r L a d o u s s e m i n h h p a r a n g k h i mdt hpe sinh dfldc p h a n cdng ddng m p t v a i nao dd, hp ed t h e t h e h i e n t i n h each n h a n v a t ho ddng t r o n g t i n h hud'ng eu t h e .
K h i d i n h n g h i a ddng vai, D o n n B3Tne (1986) dfla r a n h a n xet, ddng vai la mdt p h a n eua cac b o a t ddng trong m a n kieh.
Theo dng cd b a d a n g thflc t h e bien mdt m a n kieh, do la kich cam, ddng vai va md phdng. Ong p h a n biet cae dang thflc dd nhfl sau: vdi kieh cam (Mime), ngfldi t h a m gia thflc Men cae h a n h ddng ma chi sfl dung dieu bd, ctf ehi, khdng c^n sfl d u n g ldi ndi;
Vdi ddng vai (Role-play), ngfldi t h a m gia boat ddng n a y se d a t chinh minh la eae n h a n vdt cu t h e trong nhflng t i n h hud'ng tfldng tflpng; Dd'i vdi hoat dpng md phdng, eae t h a n h vien t h a m gia thfldng thao l u a n v l mpt vd'n de da d\i<ic dinh trflde. Ca h a i phfldng p h a p ddng vai va md phdng thfldng dflpc stf dung trong eac Idp hpc ngoai ngfl de tao dieu kien cho ngfldi hoc p h a t h u y k h a n a n g giao tie'p.
Tfl nhflng dinh n g h i a d tren, cac n h d n g h i e n cflu deu eho r a n g ddng vai la mdt phfldng p h a p hpc lien q u a n de'n sfl v i i n tfldng va tfldng tfldng. Ngfldi hpc cd t h e
"' Jeremy Harmer (2009), How to teach Enghsh, Nxb Pearrson Educational Limited, tr.45.
'^' Sally Wehmeier (2005), Oxford Advanced Learner's Dictionary, Nxb Oxford University Press, tr.l467.
'^> Theodore Huebner (2006), Teach oral Enghsh, a handbook for teacher Nxb Oxford University Press, tr,60.
'*' Scott (1998). Improve speaking skiH.
http://www,teachsuccessfulenglish, tr.05
NHAN LUC KHOA HOC XA HOI [ Q ]
PHUONG PHAP THUC HANH DONG VAI TRONG VIEC.
tfldng tfldng minh la mdt nhdn vat ba't ky nao dd trong mdt tinh hud'ng cu the vdi mpt thdi gian dinh trflde. De tao ra mdt the' gidi nhfl trong kieh ban. Hoat ddng nay khuyen khich ngfldi hpe suy nghi phong phu va sang tao, ddng thdi cho phep ngfldi hpc phat trien va thflc hanh ngdn ngfl mdi trong nhflng khung canh khae nhau.
2. Mot so phfltfng p h a p p h a t t r i e n ky n a n g noi
2.LThaolu$n
Sau khi mdt bdi hpc dfla tren npi dung, mdt cude thao luan cd the dfldc to chflc vdi nhieu muc dieh khae nhau. Ngfldi hpc cd the cung trao doi de di de'n mdt ke't luan, ehia se y tfldng ve mdt sfl kien, hoac tim cae giai phap thdng qua cae nhdm thao luan cua hp. Trflde khi thao luan, ngfldi hfldng ddn nen dfla ra cae mue dich ciia cae boat dpng thao luan. Nhfl vay, ngfldi hpe se tap trung h i t thdi gian vao edng viee ehinh va hp khdng cdn nhieu thdi gian de trd ehuydn vdi nhau ve dieu khdng lien quan de'n ndi dung cua chu de thao luan.
2.2. Dong vai
Trong boat ddng nay ngfldi hpc ed cd hdi giao tie'p trong cae ngfl canh va ckc vai trd khae nhau. Trong eae hoat ddng ddng vai ngfldi hfldng ddn cung ca'p thdng tin cho ngfldi hpe nhfl hp se ddng vai Id bac sy, eanh sat, can bd lam thu tuc tai ctfa khau.
Hoat ddng ddng vai ra't thilt thfle bdi nd giup ngfldi hpc sii dung ngdn ngd mdt each tfl nhien, linh boat, sat vdi thfle tien sdi ddng eua cuoc sd'ng va cdng viec.
2.3. Hoi dap de dien thong tin Ngfldi hpe dfldc phan edng lam viee theo cap. Mdi hpc vien se ed nhflng thdng tin ma hpc vien lam vide cflng khdng cd. Hoat ddng hdi dap de diin thdng tin phue vu
cho nhieu muc dich nhfl giai quye't mdt va'n d l hoac thu thap thdng tin. Ngoai ra, mdi mdt thanh vien tham gia trong boat dpng nay ddng mpt vai trd quan trpng, bdi vi yeu cau dfla ra se khdng dat dflde hieu qua ne'u cac thanh vien tham gia vao boat ddng khdng cung ea'p d^y du thdng tin eho ngfldi cflng Idm viec vdi minh.
2.4. LAp dan y
Dfla tren mdt ehu de nha't dinh, hpc vien cd the dfla ra nhflng y tfldng trong mdt thdi gian gidi han. Hoat dpng nay cd the trien khai bdi ttfng hpc vien rieng biet hoac vdi nhdm hpc vien. Ldi ich cua boat ddng lap dan y cho mdt chu d l la ngfldi hpe se dflpc tfl do chia se nhflng y tfldng cua minh.
2.5. Ke chuyen
Ngfldi hpe ed the tdm tat ngan gpn mpt cau chuyen da dpe hay cdu ehuyen hp nghe dfldc tfl ngfldi khdc, hoae hp ed the tao ra nhflng eau chuyen cua rieng minh de ndi vdi ban hpe eua minh. Ke ehuyen thuc day tfl duy sang tao cua ngfldi hpc. Ngoai ra nd eflng giflp ngfldi hpe the hien y tfldng trong eac dinh dang cua phan md d^u, phat trien y va ke't thuc ciia mpt eau ehuyen.
2.6. Phong van
Ngfldi hpc cd the tie'n hanh eae cude phdng vd'n v l eae ehu d l dflpc Ifla chpn vdi nhieu ngfldi khac nhau. Dd la mdt y tfldng td't eho giao vien de cung ca'p mdt philu danh gia cho hpc vien, giflp hp bie't loai cau hdi ma hp se hdi. Tuy nhien, cac hpc vien nen chudn bi cau hdi phdng va'n rieng eua hp. Sau khi phdng va'n, mdi hpc vien ed the trinh bay bai phdng va'n cua minh trflde Idp. Ngoai ra, hpc vien ed the phdng va'n ian nhau va gidi thieu ve minh hoae ban cua minh trflde Idp.
Q NHAN LUC KHOA HOC XA HOI SO 3-2020
NGUYEN THUY HANG 2.7. Hoan thanh cau chuyen
Vdi hoat ddng nay, ngfldi hfldng dan bat dau ke mpt cau chuydn, nhflng sau mot vai cau thi dtfng lai. Sau do, mdi ngfldi hpc bat dau k l tie'p cau ehuyen theo y eua minh. Ngfldi hpe ed the them nhan vat mdi, them eac sfl kien... Vdi hoat dpng nay ngfldi hpc vfla ed ed hdi phat huy kha nang tfl duy logic va sfl sang tao, vfla cd dieu kien de phat huy thfle hanh ky nang ndi ngdn ngfl ma minh dang hpc.
2.8. Kilai sd viec
Trflde khi din Idp hpe, ngfldi hpc dfldc ydu cau dpc mdt td bao hay tap chi hoac xem mpt ehflpng trinh nao dd tren TV.
Den Idp hpc, hp se ndi lai vdi ban be ciia minh nhiing gi hp da dpe, da xem. Hpc vien cung cd the chia se vdi nhau nhflng kinh nghiem dang quy ma hp da trai qua.
Tfl dd ngfldi hpc cd the nam bat them thdng tin ve cae linh vflc khac nhau tfl ban be va dac biet la giup ngfldi hpc cd them nhieu cd hdi de luyen ky nang ndi.
2.9. Mieu ta tranh
Vdi hoat dpng nay, ngfldi hpc cd the hinh thanh cac nhdm va mdi nhdm dflde cung ca'p nhiing bfle tranh khae nhau.
Ngfldi hpc thao luan de mieu ta v l bflc tranh eua nhdm minh. Sau khi mieu ta xong, trong nhdm etf ra mdt dai dien de midu ta lai bflc tranh dd trflde ca Idp. Hoat ddng nay thuc day sfl sang tao va tri tfldng tflpng eua ngfldi hpe cflng nhfl ky nang ndi trflde nhieu ngfldi cua hp.
3. Hinh thijfc va each thOfc to chflc luyen noi
Trong sudt qua trinh luyen ndi ngfldi hfldng ddn nen yeu c^u hpe vien nhfl sau:
Noi th&t cham (/Always speak slowly).
Hau he't ngfldi hpc deu cho rang ndi tilng Anh eang nhanh se cang gid'ng vdi
ngfldi ban xfl bdi da so' ngfldi hpe tieng Anh deu tha'y khd nam bat thdng tin khi nghe ngfldi ban xfl ndi vi hp ndi kha nhanh. Tuy nhien, quan diem "ndi eang nhanh eang td't" nay la hoan toan sai lam. Nen khuyen ngfldi hpe cd' gang ndi that eham va chinh xae. Ne'u nhfl hpe vien cua chflng ta ndi cham lai thi am dieu va trpng am cua hp se trd nen chuan xae hdn, trai lai gipng dieu phat am eua ngfldi hpc se nang va khd hidu hdn, dieu nay cflng de hieu bdi vi ngfldi hpc se khdng ed du thdi gian de hinh thdnh am vi va ngfl dieu chinh xae. Hay
"diiu khien" td'e dp ndi phfl hdp nhfl nguyen tae ndi can ban de ed the dat dflde nhflng gi minh mud'n.
Noi du ldn (Speak loudly enough).
Day la yd'u to' quan trpng trong giao tilp. Bdi du chflng ta ndi vdi it ngfldi, hoac nhiiu ngfldi thi ehung ta eung can phai ndi du ldn de ta't ea nhiing ngfldi cd mat deu cd t h i lang nghe chflng ta ndi mdt each de dang.
Thfle hanh ndi vdi mdt am Iflpng phfl hdp se giup ngfldi hpc tfl tin hdn va cd the diiu chinh dflpc dm Ifldng eua minh phfl hpp vdi tflng khdng gian va hoan canh khac nhau. Ngfldi hpc nen mdi ngay danh ra khoang 15 de'n 20 phflt de' thfle hdnh phat am tilng Anh bang each dpc to thanh tieng eac tfl, eae cau, cae doan van bang tieng Anh. Nlu hoc vien thfle hanh thfldng xuyen hang ngay trong vdng 3 thang thi cde em se quen vdi viec ndi mot ngdn ngfl mdi. Ngoai ra, ngfldi hpc cd the ghi dm lai gipng ndi cua minh va nghe lai nhflng tfl minh phat am sai. Ngfldi hpe thfldng khdng thieh nghe gipng cua chinh minh.
Tuy nhien, day la mdt each thfle hanh kha quan trpng vi bang each nay ngfldi hpc ed
NHAN LUC KHOA HOC XA HOI Q
PHUdNG PHAP THUC HANH DONG VAI TRONG VIEC.
the nhan ra nhflng ldi ma minh thfldng mae phai.
Phat am t^t ca cac am trong td (Pronounce all the sounds in words).
Nhfl da dflpc d l cap d tren, luyen ndi Tie'ng Anh vdi td'c dp cham se giflp ngfldi hpe ed thdi gian tap trung de'n cac am ed trong tfl. Cd the giai doan diu hpc tieng Anh hpe vien eua ehung ta ed thd bd sdt am cud'i hay am gifla ciia tfl, hoac nhflng am tilt khdng phai Id trpng am trong tfl.
Diiu nay khdng anh hfldng din ngfldi ndi nhflng lai gay khd khan eho ngfldi nghe.
Chinh vi vay ngfldi hfldng dan nen yeu c^u hpe vien tap trung tdi tflng am trong tfl va khdng bd sdt am nao dae biet la am nhflng am cud'i eua tfl nhfl "s", "ed",
"t", -'p", ...
Nen sd dung cdii triic ngd phap ddn gian (Using simple structures).
Khi ndi se khdng ai de y de'n viee ngfldi ndi diing cd'u trfle ddn gian hay phflc tap.
Vi vay, ngfldi hpc nen stf dung ea'u true va mau cau dpn gian triet de de thuan tien eho viec giao tilp.
Suy nghi bkng tieng Anh, khong nen dich ta tieng Viet.
Mpt trong nhflng sai lam nghiem trpng la ehflng ta ed khuynh hfldng "dich" (tfl tie'ng me de sang tie'ng Anh) trflde khi ndi.
Viee ndy ngay lap tfle se tao ra mdt rao can ngdn ngfl. Vi du, khi chung ta mud'n hdi v l the di bd qua han eiia hanh khach, chflng ta se nghi trong dau: "tdi mud'n kiem tra the di bd". Sau dd chflng ta dich cau dd sang tie'ng Anh. Chung ta se gap va'n dl vi chflng ta cd the khdng nhd hoac khdng bie't cae tfl "shorepass" (the di bd) va "check" (kiem tra) de hinh thanh cdu
"Can I check your shorepass?". Ne'u ehung ta nghi bang tilng Anh, chung ta se khdng
gap phai vd'n dl nay va ed nhiiu each didn dat tinh hud'ng ndy bang tieng Anh.
Khongn§n tfl ti vekha nang TiengAnh cua minh
Vi du: Khi ban dflde hoi "How is your English?" (Tie'ng Anh eua ban the nao?), ngfldi hpe khdng nen tra ldi: "Oh, my English is very poor, I have no chance to practice", ngfldc lai ndn tra ldi: "I love to speak English" (Em ra't thieh ndi tieng Anh) hoac "My English is improving"
(Tie'ng Anh ciia em dang tien bp). Nhflng cau tra ldi nhfl the' nay se tao cho ngfldi hpe cam giac tfl tin, khi dd, ehung ta se khdng cdn sd ndi tie'ng Anh nfla.
4. Xay dflng cac tinh huong dien hinh de hoc sinh thflc hanh dong vai
Dd'i vdi cdc can bp sy quan trfle tie'p lam vide vdi khaeh nfldc ngodi trong cdng tae kiem soat xuCt nhap canh, giai quye't eae tinh hud'ng xay ra trong qua trinh lam thu tue, viec dfla ra cac tinh hud'ng giao tiep tai cae ctfa khau de thflc hanh ddng vai la rd't can thie't.
Dfldi day la mdt vai tinh hud'ng dien hinh de hpc vien ed the thfle hanh giao tie'p tai cac ctfa khau qud'c te'.
4.1. Cung cap ngd canh Tinh huong 1
Day la tinh hud'ng dien ra trflde khi hanh khaeh lam thu tuc nhap canh vao Viet Nam. Nhflng cau chao hdi mang tinh cha't xa giao eua can bd thu tue tai ctfa khdu vfla nham muc dich kiem tra sd bd thu tuc giay td cua hanh khach, vfla de the hien sfl cdi md ddn tie'p khaeh nfldc ngoai ciia phia Viet Nam. Trong luc lam nhiem vu, yeu ciu cdn bd thu tue ludn tfldi cfldi, td ra thdn thien, trd giflp dd'i vdi bdnh khaeh.
You are the border officer guiding one
Q NHAN LUC KHOA HOC XA HOI SO 3-2020
NGUYEN THUY HANG passenger to make entry procedures into
Vietnam. Work out a conversation based on the following contents (Dong ehi la sy quan Bidn phdng hfldng d&n hanh khach lam thii tuc nhap eanh Viet Nam. Hay tiln hanh mdt eudc hpi thoai dfla tren ndi dung sau):
~ Greet (Chao hdi).
- Ask to see passport (Yeu eau kilm tra hp chieu).
-Ask the passenger's name (Hoi ten hanh khaeh).
-Ask the passenger's nationality (Hdi qud'e tieh hanh khaeh).
- Ask the passenger's purpose of coming to Vietnam (Hdi muc dieh de'n Viet Nam cua hanh khach).
Tinh huong 2
Day la tinh hud'ng diin ra khi hanh khach khdng dflde nhap eanh vao Viet Nam (ed the do visa da qua han hoac hd chie'u ed yeu td'hat thfldng...). Yeu clu can bd thu tuc trong khi lam viec can giai thich rd eho hanh khach: ly do, mfle phat...
ddng thdi tuyen truyin eho hanh khach chap hanh luat phap Viet Nam.
You are the procedure officer handling the ease in which there is a passenger that is not allowed to enter Vietnam.
Work out a conversation based on the following contents (Dong ehi la sy quan Bien phdng dang xtf ly mdt tinh hud'ng nhfl sau: cd mdt hanh khach khdng dflpe phep nhap canh Viet Nam, hay tie'n hanh hpi thoai dfla tren nhflng ndi dung sau day)":
Greet (Chao hoi).
Ask to see the passenger's passport (Yeu cau kilm tra hd chie'u).
Ask the passenger's name (Hoi ten hanh khach).
SO 3-2020
Ask the passenger's date of birth (hoi ngay thang nam sinh cua hanh khach).
Inform the passenger that according to the information from Vietnam's Immigration Department, he/she is not allowed to enter Vietnam (Thdng bao eho hanh khach).
4.2. Cung cA'p hpi thoai miu Immigration Officer: Good morning! - Can bg thii tuc: Xin chao!
Passenger: Good morning! Hanh khach: Xin chao!
Immigration Officer: Can I see your passport? - Can bg thu tuc: Toi co the kiem tra hg chie'u cua ngai?
Passenger: Here you are, sir! - Hanh khach: ThiXa ngai day a!
Immigration Officer: Sorry, sir. Your visa has expired. You need a new visa in order to enter Vietnam. - Can hp thu tuc:
Xin loi, visa cua ngai da hit han sd dung. Ngai can lam visa mdi de nhap canh Viet Nam.
Passenger: Yes, I understand that;
however, I have travelled to some other countries before arriving in Vietnam.
Hanh khach: Vang, toi hieu, tuy nhien toi da di mpt vai nddc khac trUdc khi de'n Viet Nam.
Immigration Officer: You can apply for a visa here. - Can bp thu tuc: Ngai co the dang ky lam visa tai day.
Passenger: How about the fee for a single entry visa? - Hanh khach: Le phi cho visa ddn la bao nhieu, thda ngai?
Immigration Officer: $45, sir! - Can bg thu tuc: $45, thiia ngai!
Passenger: What should I do now to have my visa issued? - Hanh khach: Toi phai lam gi de dddc cap visa?
Immigration Officer: Please, prepare NHAN LUC KHOA HOC XA Hdl [ Q j
PHUONG PHAP THUC HANH DONG VAI TRONG VIEC...
two 4x6 photos and fill in this application form. Can bp thu tuc: Xin mdi ngai chuin hi 2 anh 4x6 va dien vao mau nay.
After few minutes (Sau mot vai phiit) Passenger: Everything is here, sir! - Hanh khach: Ho sd cua toi day, thiia ngai!
Immigration Officer; OK. Just a moment.
We will work on your ease. - Can bp thu tuc:
OK. Xin dgi mpt chiit. Chung toi se giai quyet trddng hop ciia ngai
Passenger: Thank you! - Hanh khach:
Cam dn!
Immigration Officer: Ever5^hing is done. Here is your passport and visa.
Have a good trip to Vietnam. - Can bg thu tuc: Mgi thd da hoan thien. Day la hg chieu va visa cua ngai Chdc ngai co chuyen di tot dep den Viet Nam.
Passenger: Thank you very much!
Hanh khach: Cam dn ngai r^t nhieu!
Ket luan
Cd the ndi, ky nang ndi ed vai trd hd't sfle quan trpng trong xtf ly tinh hud'ng tai ctfa khau trong cdng tae eua Bd ddi Bien phdng. Cd nhieu phfldng phdp de nang cao ky nang ndi trong giai quyet cdng viee. Giao tilp xd. ly tinh hud'ng d eiia khau la mdt dang dien ngdn ed dac trflng ngfl vflc rieng, the hien qua ldi ndi eua cac ben giao tie'p.
Khdng the phu nhan, cdn bp sy quan trong linh vflc bao ve bien gidi can tim cho minh giai phap td'i flu de nang eao ky nang ndi tilng Anh. Thfle te' boat ddng v l hdp tae quan sfl, qud'e phdng dang dat ra yeu cau can bd quan dpi phai stf dung thanh thao ngoai ngfl, nha't la tie'ng Anh de cd the lam chu cdng nghe mdi, nam chac khoa hpc quan sfl hien dai, gdp phan xay dflng quan dpi caeh mang, ehinh quy.
tinh nhue va tflng bflde hidn dai, ddng thdi dap flng nhiem vu bao ve va gifl vflng chu quyen an ninh bien gidi qude gia trong tinh hinh mdi.
TAX LIEU THAM KHAO 1. Diep Quang Ban (2009), Giao tiSp - Diin ngon va C^u tao Van ban, Nxb.
Gido due.
2. Nguyen Van Khang (2012), Ngdn ngd hgc xa hpi. Nxb. Giao due.
3. Nguyin Thi Quynh Hoa (2018), Dac diem ngon ngd cua cac van ban thuyet minh bao tang trong tieng Vi$t va tiing Anh ta quan diem ngon ngd hgc chdc nang he thd'ng, Luan an tie'n si bao ve tai Hpc vien khoa hpe xa hdi.
4. Trung tam Tfl diin Viet Nam (2010), Td dien tieng Viit, Nxb. Trung tam Tfl dien Viet Nam.
5. A. L. Chaney and T. L. Burke, Teaching Oral Communication in Grades K-8, (Boston: Allyn & Bacon, 1998).
6. Byrne, D. (1986), Teaching Oral English: Longman Handbooks for English Teacher, Singapore: Longman Group.
7. Halhday, M.A.K. (1985), Spoken and written language, Oxford: Oxford University Press.
8. Harmer, J. (2009), How to teach English, Pearrson Educational Limited.
9. Scott (1998), Improve speaking skill.
http://www.teachsueeessfulenglish
10. Sally Wehmeier, Oxford Advanced Learner's Dictionary, Oxford University Press (2005).
11. Theodore Huebner (2006), Teach oral English, a handbook for teacher.
Oxford University Press.
[|jQ NHAN LUC KHOA HOC XAHQI SQ 3-2020
