NANG CAO NANG LffC CUA NGffOI LAM CONG TAG PHUC VU
TRONG THLT VIEN DAI HOC
Tran Minh Nhd* - Bui Vu Bao Khuyen*"
Hien nay, thU vien phat trien theo xu hudng lay ngWdi dung tin lam trung tam, vi vay vai tro, vi tri cua ngUdi lam cdng tac phuc vu ngay cang dUdc ehu trgng. Bai viet khai quat nhiem vu eiia ngUdi lam cdng tac phuc vu thU viin dai hgc, phan b'ch nhQng yeu to anh hUdng den diat IUdng phue vu ngu& diing tin va SU can tiii& phai danh gia nang IUc lam viec cua ngudi lam cdng tac phue vu. Trin ed sd do, cac tac gia de xuat mdt so giai phap nang cao nang lUc eho ngUdi lam cdng tac phue vu trong thU vien dai hgc hien nay.
Tdkhoa: Thy vien dai hpc, nang Iffc, ngydi lam thy vien.
Abstract:
At present, libraries are developing towards the trend of user-centric, the role and position of service librarians are therefore increasingly focused. The article outiines the tasks of academic service librarians, analyzes the factors that influence the quality of services for information users and the necessity to assess competencies of the service librarians. On that basis, the authors propose some solutions to improve the competencies for academic sen/ice librarians in the current context.
Key words: Academic libraries, competency, librarians.
Dat van d i
Ngay nay, khi thu vien phat tiien theo xu hffdng lay ngffdi dimg tin (NDT) lam trung tam thi vai trd, vj tii ciia ngffdi lam cing tac phye vy (NLCTPV) ngay cang dffde chil trong. Neu nhff sff ti mi, chinh xac trong timg biiu ghi quyet dinh nang Iffc ciia ngffdi lam bien myc, thi sff chuyen nghiip trong xff ly cae y i u eau tin, sff tinh te trong giao tiip vdi NDT... la nhffng dac diem the hien nang Iffc lam viee cua NLCTPV. NLCTPV trong thff viin dai hpe (TVDH) hiin nay khdng ehi thffe hien nhurig y i u cau ciia NDT mpt each bi ding ma hp cdn ddng vai trd la eau noi dffa NDT din vdi kho tang tri thffe nhan loai.
1 . Nhiem vu cua ngUdi lam cong tac phuc vu thff vien dai hpc trong thdi dai mdi
Ngay nay, vdi sff phat trien manh me eiia khoa hpe - cong nghe, sff bijng no thong tin trong ky nguyin Internet da tao nen mpt cupc each mang edng nghi tren dien rdng va tac dpng den mpi mat ciia ddi sing xa hdi, trong do cd hoat dpng cua cae TVDH. Chinh vi vay, vai trd eiia thff vien
* Trung tam Thi/ vien va Dich vu Thong tin, Dai hoc Hoa Sen -*Khoa Thir vien - Thong tin hoc, DH KHXH&NV, Oai hgc Quoc g
ndi Chung, eung nhff ciia ngffdi lam thff vien noi riing eung cd nhffng thay doi dang ki'. Niu nhff trydc day ngffdi lam thff vien la ngffdi lam nhiem vu suti tam, to chffe Iffu tiff va khai tiiae tai lieu, thi ngay nay, hp edn la ngffdi chpn Ipc va xff ly thong tin theo yeu cau, tff van va ho trd eho NDT, dua nhurig tien bd khoa hpe ky thuat vao edng tae thu viin de dap ffng hieu qua nhu cau ciia NDT..
Khac vdi nhurig loai hinh thu viin khae, TVDH ngoai nhiem vu xay dyhg va phat trien, eung cap nguon tai nguyen thdng tin cho NDT, edn la mdi trffdng de ngffdi hpe tff hpe, tff nghien ciili, eung nhff tao sff kich thich de nang eao tinh ehii ddng cua ngffdi hpe va ngffdi day trong viee doc va sff dyng tai lieu/ thdng tin. Chinh vi vay, van de phyc vy trong TVDH ngay nay cung ed nhurig yeu eau rieng biit ddi hdi NLCTPV phai ed dii nang Iffe, ky nang nghi nghiep de dap ffng. Ddng vai trd la ngffdi phyc vu NDT trang qua trinh sff dyng thff vien, NLCTPV phai ludn eoi minh la mpt trong nhurig
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nhan to quyet dinh sff thanh cong eiia ca "day chuyen thdng tin tff lieu" ve mat nghiep vu thff viin, cting nhff dap ffng sff hai Idng eiia NDT khi den hpc tap va nghien eiitj tai thff viin.
Cy the, NLCTPV tai phdng dpc, phdng mffdn, phdng da phydng tien.. bang nSng Iffc va ky ning nghe nghiep cua minh phai biet each to chffc va pho biin tai liiu/ thing tin d ^ thu hut NDT d i n vdi thuvien. Ngoai ra, trong qua trinh tiep xuc vdi NDT, NLCTPV can phai biit each tiip nhan va xff ly dffde eae yeu eau ciia NDT de hieu va nam bat dffde nhu cau tin eua hp, ehii ddng trong viic de ra phUdng phap, each thffe dap ffng nhu cau tin dd mdt each hiiu qua. V i ed ban, m i t NLCTPV trong TVDH can phai cd nang Iffc, ky nang nghe nghiip de thffe hiin tot cae nhiim vy sau;
- Chpn lpe thong tin: €)e nguon tin ed chat Iffdng, phii hdp vdi tiirig loai doi tffdng NDT khae nhau, NLCTPV phai biit each chpn lpe thong tin tff cac nguon trong va ngoai thff vien dya trin yeu cau tin va nhu eau sff dung cua NDT.
- Xff ly thong tin: Ngoai kha nang xff ly thdng tin de to chffc, pho bien va khai thac dap ffng dffdc nhu cau cua cac doi tffdng NDT, NLCTPV phai biit phan tieh, xff ly eae thdng tin tff yeu cau da dang ciia NDT Dua t r i n k i t qua nay de xae dmh loai thdng tin/ tai lieu, cung nhff hinh thffe dap uhg nhu cau cua NDT.
- Pho biin thdng tin: De thong tin den dffde vdi NDT mdt each ehii dpng, phat huy toi da gia trj nguon lUe thong tin eiia thff vien, NLCTPV phai ed nhiirig phffdng thffe de gidi thiiu, quang ba, dua thing tin den vdi NDT. Dd cd the la eae boat ddng gidi thieu saeh mdi hoae cd sd dff lieu dien tff thong qua h i thdng thff dien tff, mang xa hdi, tiang web thff vien..,; tap huan eac ky nang tim kiim va khai thac tai lieu eho NDT, to chffe cac buoi gidi thieu, trurig bay, tnen lam saeh hay..
- To chffc khai thac Uidng tin: De thdng tin dffdc NDT khai thac, sff dyng de dang, thuan tien, NLCTPV can chii dpng ho trd, hffdng dan NDT trong viec sff dung cae kinh, eong eu de tim kiim va khai thac thing tin. Tai eae TVDH hien nay, quay thdng tin la mpt dja ehi quen thudc de NLCTPV giai dap thac mac, cung nhff hffdng dan NDT tiong suit qua
trinh tim kiim va khai thac thdng tin tai thff vien.
2. Cac yeu to anh hUdng den chat lUdng phyc vu cua ngUdi lam cong tac phuc vu
Cimg thffe hien cae cing viic vdi mye dich cuoi ciing la ho trd NDT, giup hp khai thac hiiu qua nguon tai nguyen thong tin ciia thffvien, nhuhg khac vdi ngffdi lam cong tae xff ly nghiep vu, NLCTPV thudng xuyin giao tiip vdi eac doi tffdng NDT khac nhau, neu nhff y i u rau danh cho mpt ngffdi lam cong tac xff ly nghiep vy nham muc dich xay dyrig tot nguon tai nguyin thong tin trong thff viin thi cae y i u cau danh cho mdt NLCTPV lai hffdng d i n muc dich khai thac hiiu qua nguon tai nguyin ay, giup NDT hieu va ed the sff dyng tai nguyen eiia thff vien khi cd nhu cau, Mdt so y i u to anh hffdng den chat lypng phyc vy NDT ciia NLCTPV, dd la-
- Thai dp, tinh each: Sff vui ve, nhiet tinh va kiin nhin la nhtirig pham chat khdng the thieu cua NLCTPV. Nd quyit djnh trffc tiep den chat Iffdng phye vy NDT cua thff vien. NLCTPV ed vui ve, nhiet tinh giai dap nhtirig thac mac eiia NDT va kien nhan trong viee tff van, hffdng dan NDT khai thac cae nguon tai nguyen eiia thff vien thi mdi tao dddc sff gan k i t va dUa hp den vd^ thffvien ngay cang nhiiu. Ngffdc lai se tao an tffdng khing t i t , anh hffdng trffc tiep den thdi quen sff dung thff viin eua NDT, lam giam so Iffdng NDT den vdi thff viin.
- Nang Iffc chuyen mdn: Day la mdt trong nhurig yeu to tao nen nang iffe lam viec cua NLCTPV, cd hii'u biet sau v i linh vffc khoa hpe thu vien - thong tin ndi chung va cdng tae phuc vu NDT ndi rieng s i la nen tang ed ban de NLCTPV tff tin, ehu dpng trong viec tiip can, cung nhff ho trd NDT trong viie tim kiim va khai thac cac nguon tai nguyen thdng tin dffdc iffu giff tai thu viin.
- Ky nang mem: Kha nang giao tiep, xff ly tinh huong ddng vai trd quan trpng tao nen hieu qua va ehat iudng trong cdng tae phuc vu NDT cua ngffdi lam thffvien, Nd the hien tihh chuyen nghiip, sff tinh t i eiia NLCTPV tiong qua trinh tiip xuc, trao doi vdi NDT. NDT se Iffa chpn thff vien khi hp cam thay y i u eau tin, cting nhff nhiirig vffdng mIc ciia hp dffdc ngffdi lam thff vien lang nghe, giai
quyit mpt each tan tinh, chu dao.
- Thanh tiiao ngoai ngti': Day la mpt yeu to khdng the thiiu khi de cap den cdng tac phyc vu NDT trong eac TVDH hien nay. Cd hai ly do bat bupc NLCTPV phai thanh thao ngoai ngff, do la:
Thd nhat: Trong ky nguyin biing no thdng tin nhff hien nay, tai lieu in, tai lieu diin tiJ va ed sd dff lieu nffdc ngoai ngay mpt gia tang ve so Iffdng.
Do dd, han c h i ve kha nang sff dung ngoai ngff khien NLCTPV khdng the tim kiem, danh gia, chpn lpe, cung nhff gldi tiiiiu va hffdng dan khai thac cho NDT mdt each toi da.
Thd hai: O mdt so trffdng dai hpe Idn hien nay da bat dau ap dyng chffdng trinh giang day bang tiing Anh, hoac cd ehffdng trinh dao tao ve ngon ngff Anh, Phap.. do dd viec ho trd giang viin, sinh viin trong va ngoai nffdc tiep can tai lieu, eung nhff trao doi vdi hp trong qua trinh sff dung thff vien la dieu khong the tranh khdi, Chinh vi vay, viee sff dyng ngoai ngff tot se la mdt ldi the ciia NLCTPV, nd la chia khoa thao gd rao can ve mat ngdn ngff trong van de giao tiip vdi NDT nude ngoai, gdp phan nang rao chat lUdng phuc vu NDT den vdi thu viin.
3. SU can thiet phai danh gia nang Iffc ciia ngUcfi lam cdng tac phuc vu
Danh gia nang Iffc lam viic hay danh gia hiiu suat lam viec (peri'ormanee appraisal) la hoat ddng eiia mpt ea nhan (lanh dao/ quan ly) hoac tap the xem xet, danh gia hieu qua thffe hiin va mffc dp hoan thanh cing viic dffdc giao eiia mdt ca nhan.
Cong tae nay phai dam bao tinh khoa hpc, tinh h i thong va dffde tfiffc hien (Jjnh ky theo ti'nh chat tiirig eong viee va quy md hoat dpng eua tiirig ddn vj.
Cac nha lanh dao/ quan ly thy vien d i u hieu rSng danh gia nang Iffc lam viee ciia tiirig ngffdi lam thu viin la mot hoat dpng quan trpng trong cdng tac quan tri nhan sff. Od la cd sd giup thff vien xay dffng k i hoach phat trien nguon nhan iffc chat Iffdng cho hiin tai va tffdng lai.
Viee danh gia nang Iffe lam viec ciia NLCTPV TVDH hiin nay la rat can thiit bdi nhtirig ly do sau:
NLCTPV ed dffdc nhiihg thdng tin phan hoi ve mffc dp thffe hien va hoan thanh cdng viic ciia minh.
Tff do, giup hp kip thdi dieu chinh, siia chiia cac sai lam trong qua trinh lam viic, cung nhff co bien phap nang rao hieu qua edng tac.
- Qua qua tiinh danh gia bjrig NLCTPV, giiip tiiu vien cd nhtirig dff lieu cho biit kha nang thing tien cua turig ca nhan, tiJ" do cd ke hoach boi duQng, dao tao phii hdp.
- Viee danh gia se giup eung cap eho thff vign cae dff bao ve nhan sff trong tffdng lai. Do la ed sd de thff viin hoach djnh chiin Iffde phat trign nguon nhan Iffc dap iihg vdi tinh hinh mdi.
- Thong qua danh gia nang Iffc eiia NLCTPV, lanh dao/ quan ly thff viin co the dieu chinh, bo tri nhan sff cho phii hdp vdi cing viee, phat hien nhurig t i i m nang edn an giau trong moi ca nhin giiip hp phat trien.
Cae tieu ehi ed ban can cd d ^ danh gia la [2];
- Kha nang lam viic doe lap va lam viee nhdm:
Tap trung lam tot edng viic eiia minh va biet r5 vj tri, vai trd ciia minh trong toan bd quy trinh hoat dpng ciia thff vien, co eai nhin bao quat ve tiin do edng viec ehung de kjp thdi diiu chinh nhip dp cong viic dam nhan; cd tinh than ho trd, giiip d9 va biit each phii hdp dong b i , nhip nhang vdi dong nghiep; khi ed nhtihg khd khan chung phai cimg ddng nghiip ban bac tim ra hffdng giai quyit t i i ffu.
- Kha nang nam bat, tiep can va thich nghi nhanh ehdng vdi su phat trien ciia cing nghi thing bn va nhtirig tiin bp khoa hpe va ky tiiuat de kjp thdi iirig dyng vao viec tiiu thap, xff ly, tfi chffc va pho biin tiling tin din NDT.
- Nhay bai vdi thj trddng thing tin, am hieu nguon tin, ehi ra nguon tin, ndi san xuat tin, danh gia va chpn nhtihg thdng tin can thiet.
- Kha nang tra cffU thong tin va lay tin bSng eac phffdng phap phan tieh, tong hdp, eau true, he thong hoa.
Viee danh gia nang Iffc cua NLCTPV cd the dda t r i n eac kenh cd ban sau:
- Thong qua danh gia se giiip moi ca nhan - Danh gia du^ tren k i t qua thffe hiin cong
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viec: Thdng qua eae bao eao k i t qua hoan thanh cdng viec theo djnh ky, lanh dao/ quan ly thff viin cd tiie danh gia dffdc nang lyt lam viic ciia NLCTPV.
K i t qua cong viic dap urig yeu eau tid len, hoac mang lai hiiu qua kinh t i , hoat ddng eho thff viin ehurig td NLCTPV cd diy dii nSng Iffe thffe hiin va hoan thanh cong viee dffdc giao, Ngffdc lai, can xem xet cae yeu td tac dpng den k i t qua hoan thanh edng viee tiong tiffdng hdp khong dat yeu cau nhff: m i l tiffdng lam viic, sff ho tid giup dd cua dong nghiip cting nhff sff dam bao cae y i u eau ve may mdc, trang thiet b| phuc vu cho cdng viic. Lanh dao/ quan ly thff viin nen thffdng xuyen theo ddi, giam sat, eung nhff ran cd nhurig dieu chinh kip thdi trong qua trinh thffe hien edng viic dffdc giao ciia NLCTPV. Can cd nhuhg bao cao ve tien dp thffe hien edng viec theo djnh ky de d l dang trong viic danh gia nang iffc lam viee eiia NLCTPV
- Danh gia dffa t r i n phan hoi tff phia NDT:
Phan hoi cua NDT la mot trong nhtihg kinh danh gia hiiu qua, ehinh xac va khach quan nhat ve nang Iffe, trinh dd phye vy eua NLCTPV. Nd eho thay dffdc kha nang tiep nhan thdng tin, xff ly thong tin va tiin hanh eae giai phap nhim thoa man, dap ffng dffdc nhu cau ciia NDT. Lanh dao/ quan ly thu viin ed the thu thap phan hoi eua NDT qua nhieu hinh thffe khac nhau nhff; hip thff gdp y, thff dien tff, tin nhan t r i n fanpage (facebook), qua cae dien dan trao doi ciia ddn v| minh, qua cac group tien mang xa hii (confession), dudng day ndng, hoae trffc tiip gap gd NDT. Nhiihg phan hoi nay se la ed sd de lanh dao/ quan ly thff viin eSn eff xem xet, danh gia nang Iffe lam viee cua NLCT- PV. Tff dd, dl d i n nhiirig quyet djnh hdp ly ve mat nhan sff nhff: ngffng hdp dong, diiu chuyen sang bp phan khac, ed k i hoach dao tao, dao tao lai, boi duSng nang rao nang iffc eho tiirig ca nhan.
- Danh gia dya t r i n nhan xet eiia lanh dao/
quan ly va dong nghiep: Day la kinh danh gia dang tin cay bdi thdng qua qua trinh phan cdng lao ddng, qua tiinh lam viic ciia moi ca nhan tiong tap the, ngffdi lanh dao/ quan ly, eung nhff ding nghiip de dang thay ro kha nSng lam viic ciia tiihg NLCTPV va dffa ra nhtihg nhan xet chinh xac nhat. Viec nhan xet va danh gia tiihg ea nhan
NLCTPV thdng qua lanh dao/ quan ly, tap t h ^ ed the dffdc t i i n hanh trong cae eudc hpp t i n g kit, binh bau hang nam, thdng thffdng vao cudi nam hpc. Tff nhuhg bao cao ca nhan eua NLCTPV ve mffc dp hoan thanh cdng viec, cung nhff nhurig thanh ti'ch dat dffdc, k i t hdp vdi qua trinh giam sat, xem xet, lanh dao/ quan ly thffvien dffa ra nhurig nh§n xet va danh gia chung ve ffu, nhffdc diem.
Ben canh dd, dong nghiep se la ngffdi co nhiJrig gdp y va nh§n xet giiip NLCTPV nhin nhan ve nang iffc eua minh, tff dd cd ke hoach cai thiin, hpe tap nang eao trinh dp.
4. Giai phap nang cao nang ly'c cua ngUdi lam cong tac phiic vu
De nang rao nang lut eiia NLCTPV trong TVDH, CO the tiin hanh mdt so glai phap sau:
• Bd^ vdi thd viin
- Phan cong lao dgng khoa hgc, hdp ly To chffc lao ding khoa hpe la mdt tiong nhtihg cong tac quan trpng, cho phep nang rao nang suat lam viee, tang effdng hieu qua cdng viec, dong thdi thiic day sff phat trien toan diin eiia moi ea nhan. Lanh dao/ quan ly thffvien ran cd ke hoach phan cdng lao ddng mpt each khoa hpe, hdp ly.
Khong chi chuyin mon hoa tiong viee phye vu NDT tai cac phdng dpe, lanh dao/ quan ly thffvien cting ed the phan cdng, sap xep NLCTPV luan chuyen tham gia cae hoat ding nghiip vy khae nhff xff ly ky thuat tai lieu, so hoa tai lieu, bao quan tai lieu, eae hoat ddng tuyen truyen, gidi thieu tai lieu...
Thdng qua cae hoat dpng nay, NLCTPV se cimg c i , nang rao dutfc cae ky nang nghiep vy, tieh luy them kinh nghiim, cung nhff cd cd hpi dffdc hpe hdi, trao ddi kinh nghiem vdi ddng nghiep, nhat la nhtirig dong nghiip cd nang Iffc va nhieu kinh nghiem.
- Thddng xuyen kiem tra, danh gia hiiu qua cong viee dinh ky
Day la mpt viec lam can thiet cOa cap lanh dao/ quan ly thff viin. Cae nha lanh dao/ quan ly thff viin phai tiiffdng xuyin kiem tra, giam sat qua trinh thffe hien cdng viee ciia NLCTPV. Can cff tren nhurig nhiim vu, edng viec da giao (ed t h ^ dffdc t h ^ hiin ro rang tren ke hoach ngan han, dai han) de xem xet, nhac nhd kjp thdi qua trinh
tiiffc hiin cdng viie cua NLCTPV Viic kiem tra, giam sat can tiiffdng xuyin, dinh ky, phii hdp v6i tinh chat tiJrig cong viec, eung nhff k i hoach tong the cua thff viin. Tff dd, de dang danh gia chinh xac nang Iffe eua tiihg NLCTPV. Tren ed sd k i t qua da dat dffdc, ciing vdi nhurig ffu, nhffdc diem trong qua trinh thffe hiin cdng viie, cap lanh dao/
quan ly kip thdi nhac nhd, chan chinh, eung nhff cd k i hoach tijyen chpn dao tao nang rao, dao tao lai, hoae boi duBng phu hdp de nang rao chat Iffdng ciia tiing NLCTPV
Ben canh viec kiem tra, giam sat eua cap lanh dao/ quan ly, moi ca nhan NLCTPV cting nin txi kiem tra, giam sat, kiem diem minh trong suit qua trinh thffe hien cdng viec dffdc giao. Viic y thffe, nghiem khac vdi ban than se la chia khoa di' moi NLCTPV phan dau, hoan thien minh. Ngoai la, eung can cd ke hoach tff hpe tap, ren luyen ban than phii hdp d i khae phuc nhtihg nhffdc diem, gdp phan nang cao nang iffc, vj tri ca nhan ciia minh trong tap the.
- Tao dieu kien, khuyen khfch NLCTPV nang cao tiinh do chuyin mdn, cac ky nang nghe nghiep
Tff k i t qua hoan thanh cdng viee hang nam, cung nhy nhiihg nhan xet, danh gia ciia tap the, cap lanh dao/ quan ly thff vien can ed k i hoach chpn lpe, cff di dao tao hoic dao tao lai de nang rao trinh dp, cac ky nang nghi nghiep cho NLCT- PV, nhat la nhurig ngffdi edn han ehe ve chuyen mdn, kinh nghiem lam edng tae phuevy va eac ky nang thffe hanh, giao tiip. Ben ranh dd, lanh dao/
quan ly thy vien eung can dpng viin, khuyin khich, eung nhy tao moi dieu kiin thuan ldi eho NLCTPV dddc nang eao ning Iffe eua minh,
Trong dieu kien cho phep, ngoai viee ho trd ve thdi gian, thff viin cung cd the ho trd v i kinh phi dao tao de NLCTPV cam thay dUdc sff quan tam, khich le. Tff dd, ho y thffe va tiach nhiim hdn trong viee nang eao nang Iffc nghe nghiep eiia ban than.
Ngoai viic cff NLCTPV tham gia eac khoa hpc ehinh quy d eae ed sd dao tao, thff vien cung cd the eho nhiirig NLCTPV tham gia eac khoa hpe ngan han ve ky nang giao tiep, ngoai ngff, tin hpc.. hoae tham gia eac buoi hdi thao chuyen de, khoa tap huan v i ky nang phye vu NDT; tham quan thffe te d eac
thff vien ldn trang va ngoai nffdc de giiip hp md rpng tam nhin ve nghe nghiep, cd cd hdi dffde trao doi hpc hdi va tich luy them kinh nghiem eho ban than.
• Doi vdi ca nhan ngddi lam cdng tac phuc vu
Tff tich luy kinh nghiim, phat trien kha nSng sang tao: Day la mdt giai phap ddi hdi sff no lUc ciia ban than NLCTPV De trd thanh mpt NLCTPV gidi, dil nang lyt dap ffng nghe nghiep thi ngoai trinh dp ehuyin mdn, ran phai cd kinh nghiem boat dpng thffe t i i n trong moi trffdng giao dye dai hpe ndi ehung va cdng tae phuc vu NDT ndi riing.
NLCTPV can phai tich cffc, chii ddng trong viic trau doi kien tiiut, kinh nghiem nghe nghiip vdi ban be, dong nghiip, cting nhff ehii dpng trong van de hip can, nghien cffu va uhg dyng cac edng nghi mdi vao eong viec de gdp phan nang rao hieu qua lao dpng. Cd ke hoach tff hpc tap nang cao trinh dp, cac ky nang nghe nghiep eho ban than, chii dpng tim tdi, hpc hdi va sang tao ra eai mdi trong hoat ddng nghe nghiip.
Viic tieh luy kinh nghiem, eac ky nang nghi nghiip cian cd thdi gian dai, tuy thupe vao dp nhay ben, kha nang Unh hpi ciia tiihg ngffdi. Tuy nhien, viec tich effe va ehu dpng cua moi ca nhan la dieu quan trong va la chia khoa eiia sff thanh cing.
Viee tff hpe tap, tieh luy kinh nghiem cho ban thin cd the thdng qua nhieu phffdng phap nhff nghien cull tai lieu, tham quan thffe te cae khau nghiep vy d cd quan, ddn vj thff vien - thdng tin. Ngoai ra, cting cd the qua bao dai, eac phffdng t i i n truyen thong dai chiing, Internet... Tff do, moi ca nhan mdi cd ed sd hinh thanh y tffdng, tao ra nhtirig eai tien mdi gdp phan tiiffc hiin cdng viec nhanh va hieu qua hdn.
Ket luan
Cd the ndi, TVDH ddng mdt vai trd quan trpng trong cac trffdng dai hoe hien nay, la mpt trong nhOrig yeu to de xem xet va danh gia chat Iffdng dao tao ciia mot trffdng. Chinh vi le do, vai trd va nhiim vu ciia ngffdi lam thff vien cang trd nin nang ne hdn bao gid h i t . De dap uhg dffdc vdi Xem tiep trang 7
