C A I C A C H H A N H C H I N H
NANG CAO HIEU QUA
CAC CHi SO OANH GIA CAI CACH THO TOO HANH CHINH
• TIIS.NGUYINTH!TIULE('|
C
al cacti thu tuc hanh chinh (TTHC), ccii thISn moi trifdng kinh doanh, ndng cao ndng liic cqnh tranh Id nhiem vu dUdc Chinh phu, Thu tudng Chinh phij quan tam, chi d q o sot sao c a c b d , nganh, dja phi/dng trong giai doqn vila qua vd se tiep tuc difdc day mqnh trong thdi gian sap tdi.Vide ddnh gia cdng tac cdi each TTHC hiSn nay, ngoai kdnii cQa Bp TK phap vdi vai trd la cd quan dupc Chlnh phu giao chii tri trien khai nhidm vu cdi each th^ che va kiem soat TTHC, mdt kdnh danh gia quan trpng khac la hoat dpng cua Hpi dong Tu vgn cSi each TTHC ciia Thu tudng Chfnh phCi (Hdi dong). Vide danh gia nay cd the thUc hidn theo tdng ITnh vUc hoac trdn tat ca cac ITnh vUc. Tuy nhidn, Bp Tu phap hay Hdi ddng chua cd mpt kdt quk cham diem, xe'p hang rieng cho hoat ddng cSi each TTHC ciia tSt ck cac bd,
(•) Ctfc KiSm soit thu tvc hanh chlnh, B^ Ttr phap
nganh, dja phUdng trdn to4n qud'c. Viec danh gia cCia H6i ddng dua tren ket quli ddnh' gid "tgi ban" vd t6 chde cdc doan khdo sat thUc td ciia cdc 00 quan thanh vidn ddl vdl viec ck\ each TTHC trong cdc ITnh vuc dupc li/a chpn theo tdng nam, dong thdi c6 tham khdo kdt qud ddnh gid, chSm diem, xep h^ng theo cdc chi sd: PAPI (Chi sd hl$u qud quan trj va hanh chinli cdng cap tinh), PCI (Chi sd ndng luc c?nh tranh cdp tinh) va PAR Index (Chi sd cSi cdch hanh chinh ciia cdc b$, cd quan ngang bd, UBND cSp tinh).
Trong 03 chi sd ndu trdn, PAPI va PAR Index gom cti!
sd thanh phan la cdi cdch TTHC, cdn PCI cd cdo chi s8 thanh phan cd mdi lidn quan mat thiet tdi cdi each TTHC trong mpt sd ITnh vUc.
I . C h i so PAPI PAPI cd 06 triic ndi dung, trong dd cd 6 ndi dung d&
lien quan tdi cdi each, ki^ni soat TTHC d nhdng mdc d{
khao nhau. Tuy nhidn, mdt dp lidn quan chd yeu Id giir tidp (vi dp nhu true ndi dun{
To ehuc nha n n ^ so 11/2014
"Cung flng djeh vy cdng": lidn quan d i n trinh dd, pham chd't, nSng Iflc cDa cdn bd, cdng chflc, vien chflc tham gia vao vide cung flng djch vy cdng, trong dd co trfle tiep thgc hidn mdt so TTHC, se dnh hfldng tdi c h i t Iflpng gidi quyet TTHC; trgc npi dung "Trdch nhidm gidi trinh vdi ngfldi dan" cd viec gidi trinh dd'i vdi nhQng quy dinh, TTHC thudc t h i m quyln ban hdnh cua cap tinh). D6i vdi mdt so v i n d l lidn quan trfle t i l p tdi qua trinh ban hdnh, thfle hidn TTHC thi pham vi khdng bao quat d l y dD, toan dien cac mdt eDa ddi song xa hOi md chu yeu la cac TTHC lidn quan d i n d p cd sd va cd doi tfldng tudn thu la ddng ddo nhdn dan; TTHC cho cde doanh nghidp sdn xuat kinh doanh khdng dflde d l c$p nhilu (vi dg nhfl trgc ndi dung "Cdng khai, minh bgch" lien quan dd'n mdt s l TTHC v l hp ngheo, v l d i t dai; true ndi dung "Sg tham gia cDa ngfldi ddn d d p cd sd" lien quan d i n mdt so TTHC nham thfle hidn Quy c h i ddn chD 6 CO s6 nhfl bau trfldng thdn, t l trfldng ddn pho; thdm chi trgc ndi dung "TTHC cdng" cung chi d l cdp tdi c h i t Iflpng cDa cac quy djnh vd vi$c thfle hidn TTHC trong mpt s l ITnh viic eg t h i nhfl: cdng chflng, d p phep xdy dflng, d p gid'y chflng nhdn quyln sD dyng dat/nha 6...).
Cdch thfle ddnh gid cDa PAPI la dDng bdng hdi va tien hdnh khdo sdt thgc t l . Vide khdo sat thdng qua bdng hdi cho kd't qud dllu tra Id sfl trdi nghiem chfl khdng phdi cdm nhan (lly y' kiln ddnh gia, nhan xdt cua nhOng ngfldi da trfle t i l p thgc hidn cac cdng vipc c6 lidn quan d i n chfnh quyen).
2. Chi s6 PCI
PCI gom 10 chi s l thanh phan, trong do cd 02 ch? s l lidn quan trfle t i l p tdi viec danh gid ehat Iflpng quy djnh vd tinh hinh gidi quylt TTHC trong cac ITnh vfle chD yeu lidn quan dd'n hogt dpng oDa cac doanh nghidp nhfl: gia nhdp thj trfldng, t i l p c$n dat dai; co eh? tidu lien quan tdi chi phf tuan thu TTHC, cd ch? tieu lidn quan tdi chat Iflpng, hidu qud vide cdng bo, cdng khai TTHC.
PCI dflpc ddnh gia thdng qua viec thu thdp dfl lidu dieu tra doanh nghidp bang phieu hdl vd dfl lidu tfl cde nguin da edng bo, tfnh toan cac ch? s l thanh phln, chuin hda k i t qud va tfnh trpng so eho ch? so PCI trung binh cDa 10 eh? so thanh phan tren thang dilm 100.
3. Chi so' PAR Index
PAR Index bam sat ChflOng trinh t i n g the cai each hanh chfnh (CCHC) nhd nfldc theo Nghj quylt so 30c/NQ-CP ngay 08/11/2011 cua ThD tfldng Chfnh phD, trong do ed 07 chi so thanh phan doi vdi cac bd, cd quan ngang bp va 08 chi so thanh phan d i i vdi cae t?nh, thanh pho trfle thude Trung fldng edn cfl tinh hinh, nhi$m vg thfle hidn CCHC tgi bd, ngdnh, dia phfldng. Trong eh? s l thdnh phln v l edi each TTHC cDa bd, cd quan ngang bd ed edc tieu chf cg the v l danh gid c h i t Ifldng TTHC, ty ie ra sodt, ddnh gid, cdp nhdt va edng khai TTHC; 6 ede tfnh, thdnh p h i trfle thudc Trung fldng, cae danh gid nghidng v l rd soat, ddnh gia, cdp nhdt, edng b l , cdng khai va t i l p nhdn, xfl ly phdn dnh, kid'n nghj v l quy djnh, TTHC.
Ngodi ra, vide xdy dflng vd t l chflc thgc hidn t h i che, thgc hidn cd e h l mdt cQa, ed e h l mdt cDa lidn thdng (d cde dja phfldng), xdy dflng vd ndng eao c h i t Iflpng dpi ngu edng chflc, vidn chflc 6 bd/dja phfldng... va edc ch? s l khde cung trfle tiep hay gian tiep Men quan tdi cai cdeh, kiem soat TTHC.
PAR Index danh gia thdng qua cdch thfle sau: cac bd, cd quan ngang bd vd UBND d p t?nh tfl cham dilm cdn cfl vao cac ch? s l thdnh p h l n , sau do Bp Npi vu t i l n hdnh t h i m dinh (diem so tfl ddnh gid cDa cac bp, cac t?nh sau khi dupe Bd Npi vg tham djnh Id d i l m s l Bd Npi vu ddnh gid); thfle hien dieu tra xa hpi hpc d l Id'y y kiln cac cd nhdn, td chflc CO lidn quan trong bd mdy nhd nfldc vd hd thong chinh trj eung nhfl lay y kien ngfldi dan v l k i t qua ddnh gid, x i p hgng theo edc eh? so thdnh phan tgi Bp chi so PAR Index.
ChT s6 CCHC = (Dilm Bd Npi vg danh gia) + (Diem danh gia qua d i l u tra xa hpi hpc).
To chuc nhih nuoc so 11/3014
BANG SO SANH CAC CHi SO CCHC
PAPI (Chi s l hi«u qud quin trj v^ hdnh chfnh cdng d p tinh)
Trgc n^l dung 1.SU tham gia cAa ngiidi dAn d ctfp cdsd
2. CAng khai, minh bfch
3. Trdch nhl^m gl&l trinh vdi ngfldi dfln.
4. Kt^m soit tham nhQng
Mffi ll^n quan vdi TTHC Li§n quan den mot so TTHC nh^m thi,(c hi^n Quy ch^
dSnchij dccJsd nhu bSu trudng Ih6n, td tmdng dan pti6„-
LiSn quan d i n m^t SO 1 1 HU trong Imh vyc h$ ngheo va dSt dai.
Lien quan den cSi cSch TTHC (giSi trinh d6i vdi nhijng quy djnh, TTHC thu6c t h i m quy^n ban hanh ciJa cap tinh).
C6 lidn quan m$t ihiSttiSicSicdch, kilm soat TTHC.
PCI (CM s l nfing l^c c^nh tranh d p tinh) Tryc
npi dung 1. Chi phf gia nh$p thj trt/dng.
2. Tigp c§n ddt dai va sM I n djnh trong sii dyng dit.
3. Tinh minh bach va tilp c§n thdng tin.
4. Chi phf thdi gian d l thyc h)$n cac quy djnh cDa Nha nudc.
M^l Il6n quan vdi TTHC Phy thuOc vdo quy dinh va vi^c thijc hi§n cac TTHC cdc doanh nghidp can thi/c hidn (S4 chinh thOc di vdo ho3t ddng.
Phy thu^c vdo quy djnh vd vi§c thyc hi$n cdc TTHC trong hinh thdnh vd thyc ht^n dy dn dSu tu c6 Sii dgng dit.
PhM thupc vdo vi^c c6ng b6, cdng khai cac quy djnh, TTHC c6 kip thdi, diiy dij, chinh xac theo quy djnh khdng.
Phy thu§c vdo cdc quy djnh TTHC. thdnh phgn, s6lLfi3ng, dO phLfc tgp cua cac hfl sd, giSy td cSn chuin bi d l thyc hi$n cdc TTHC.
PAR Index (Chi s l CCHC cOa cdc bO, cd quan ngang bQ, UBND d p tinh)
Tryc n0i dung 1. Cfingtdc chi d^o, diSu hanh CCHC cOa b$/dja phfldng.
2. Xdy dflng vd t l chflc thyc hi^n the che thu^c ph^m vi qudn ly nha nudc cda b$/d|a phUdng.
3. Cdi cdch TTHCd b$ vd dja phUdng.
4. Cdi cdch td chflc b$
mdy hdnh chinh nha nudc d bp/
dja phUdng.
M i l lidn quan vdi TTHC
Trong chf dgo, ; dieu hdnh CCHC • noi chung, co npi dung j chf dgo, dieu hanh cdi each TTHC.
Gdn lign vdi vi§c xdy dyng, ban hdnh vd t l chLfc thyc hi#n TTHC.
• 6 cac bo gom chf so thdnh phSn vi chit lUdng TTHC, ty 16 rd soat, ddnh gia, cdp nh|t va c5ng b6, cdng khai, ti§'p nhdn, xLfly phdn anh, kien nghj ve quy dinh, TTHC;
- 6 dja phaong g6m cdc chi so thanh phan lien quan den rd sodt, ddnh gid, cdng b6, cdng khai va tiep nhgn, xU ly phdn dnh, kien nghj v^ quy djnh. TTHC.
C6 md'i lidn tid mdt thilt vdi cdi cdch TTHC.
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To ehuc nhA nuwc sdi 11/20145. Thu tgc hdnh chfnh cdng
6. Cung Ung djch vy cdng
Quy dmh vd vi$c thyc hidn TTHC trong mdt s6 Imh vyc cy t h i nhiC cdng chiJng, cap phdp xdy dyng.
cdp gidy chUng nhdn quyen sCf dyng dat/nhd d.
Lldn quan d i n trinh dd, phim chdt.
ndng lyc cua cdc CBCCVC tham gia vdo vi$c cung iing dich vy cdng, trong do cd tnjc ild'p thyc hi^n mdt s6 TTHC.
5. Chi phf khdng chinh thUc.
6, Canh tranh binh ddng • cht sd'thanh phan mdi.
7. Tfnh ndng dgng va tien phong cCia lanh dgo tinh.
8. Djch vg hd trd doanh nghidp.
9. Ddo tgo lao ddng.
lO.Thi^che phap ly.
Phg thudc vao vide thyc hidn cdc quy djnh.
TTHC cua cdn bp. cong chCfc.
Lidn quan ddn cdc quy dinh cd mang tinh binh ddng ddi vdi cdc doanh nghidp trong vd ngodi nhd nudc hay khdng.
Lien quan (khdng tryc tilp) tdi vide td' chye thyc hidn TTHC trdn dia ban Ifnh ciJa lanh dgo tinh.
Khdng lidn quan tryc tidp tdi TTHC.
Khdng lidn quan tryc tidp tdi TTHC, Khdng lidn quan tryc tidp tdi TTHC: lidn quan tdi hogi ddng cdi cdch tu phdp.
5. Xdy dyng va nang cao chdt IUdng ddi ngu cdng chflc, vien chUc d b$/dia phUdng.
6. D i i mdi cdchd'ta) chfnh ddi vdi CO quan hanh chinh vd ddn V) sy nghldp cdng ldp d bd/dja phUdng.
7. Hi#n dgi hda hanh chinh d bd/
dja phuong.
8. Thyc hl$n cd chd mdt cUa. cd chd' mdt cfla lidn thdng (d cdc d|a phuong).
Cd mdi lidn h | mdt thidt vdi cdi cdch TTHC.
'
Cd mdi lidn hd mdt thilt Vdi cdi cdch TTHC.
Cd mdi lidn he mgt thidt vdi cdi each TTHC,
Cdmdi lidn h$mdtthttft vdl cdi cdch TTHC.
4, Md'i Hen h$ gliTa cac chi sd vdl nhi$m vp danh gia ciia H$l ddng va phan m^m ddnh gia, cham dilm kilm soat TTHC (M&E) Vdi cac thdng tin trdn, cd t h i thay, 03 ch!
sd PAPI, PCI, PAR Index Id nhdng kSnh thdng tin vd cdng hOfu ich, quan trpng d l td dd Cgc
Kilm soat TTHC, Bd Tu phap va Hdi ddng tham khdo, xem xet trong qua trinh danh gia vide thpc hien cdi each TTHC cua cac bd, nganh, dja phuong vd trong tUng ITnh vi,(c TTHC theo cac nam. Ddng thdi, ddy la dD lidu quan trpng de Bd TU phap tham khdo trong
To chuv nha nuoc s o 11/2014
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qud trinh xdy dgng phan mim M&E cham diem thfle hl$n nhiem vg kilm sodt TTHC cua cdc bp, ngdnh, dia phfldng.
Tuy nhien, vide sfl dyng todn bp cde thdng tin lidn quan den TTHC va dp ket qud danh gid cae chi s l ndu trdn mpt cdeh mdy mde d bd't cfl ngdnh, ffnh vfle hay dja phfldng ndo deu Id ehfla toan dien va ehfla xde dang do cde ch? s l ndu trdn khdng phdn anh dflde dly dD, khdeh quan, todn dien vide cdi each TTHC (trdn ed mdt quy djnh vd thfle hien TTHC) d ta't cd cdc ffnh vfle cDa ddi song xa hpi. Hdn nfla, cac npi ch? so thdnh phln ve TTHC tai ch? sd PAPI vd PAR Index eOng ehfla day du (PAPI ehfla day du tat ed cdc TTHC trong ede ITnh vfle cOa ddi sing xa hdi; PAR Index ehfla day dD cde hogt ddng lldn quan d i n cdi each TTHC, dac biet Id vide thfle hidn TTHC tgi d p tinh).
Nhidm vg ddnh gid viec thfle hien edi edeh TTHC cDa cac bd, nganh, dia phfldng do Hdi ding thgc hi§n Id ddnh gia todn didn trdn cdc mdt: tfl quy djnh tdi vide cdng bd, cdng khai TTHC, thfle hien TTHC, tiep nhan, xCf i^ phdn dnh, kiln nghj cDa t l chflc, cdng ddn ve quy dinh hdnh chfnh, sdng kiln cai each TTHC...
cDa cdc bd, ngdnh, dia phfldng (hoac theo mdt s l ITnh vfle danh gia trong tflng nam).
Phln mem fyl&E Id kenh thdng tin toan didn, dly dD d l cdc cd quan nha nfldc, to ehfle vd cdng ddn theo ddi, giam sdt, ddnh gid viec thfle hien nhiem vy nay cDa cde ed quan nhd nfldc.
Phan mim bao gom day dD cac tieu chi, ndi dung eua nhiem vy cdi edeh, kiem soat TTHC nhfl: vide ban hdnh k l hoach, ddnh gia tde ddng, thim djnh, eho y kiln ve TTHC, cdng bo, cdng khai TTHC, thfle hien TTHC, tiep nhdn vd xD ly phdn dnh, kien nghi, tham chf Id truyin thdng v l cdng tac cdi cdeh, kilm sodt TTHC,
Nhfl vdy, tuy ed md'i lidn he vdi nhau, song 03 chf s l tren khdng the dflpc thay t h i de ddnh gia vi0c thfle hien cdi edeh, kilm soat TTHC.
Kit qud x i p hgng theo ede ehl s l PAPI, PCI eua edc t?nh va k i t qua ehlm dilm ve ehl so thdnh phdn cdi each TTHC theo ch? so PAR Index eua bd, ed quan ngang bd va UBND cap t?nh cung khdng t h i dflpc sfl dyng thay t h i cho kit qud ddnh gia tinh hinh edi cdch va kiem sodt TTHC cDa cac bd, ngdnh, dja phfldng ma Bd TU phdp dang thfle hien.
5. Mpt so d l xuat nhdm nang cao hifu qud cdc chi s6 danh gia lien quan den cdi each TTHC
D I cdc ch? s l ddnh gia lien quan d i n cSi each TTHC phdt huy dflpc hieu qud eao nhat vk edc bdo cao x i p hgng hdng nam dflpc sfl dgng td'i da tren thfle t l , edc bp, nganh, cd quan c6 lidn quan can thfle hipn cdc cdng vide sau:
ThLi nha't, Bd Tfl phdp d n sdm hodn thi^n vd dfla vdo sCf dgng phan mem M&E. Sau khi thfl nghidm de ddnh gia, cham diem cdi cdch, kiem soat TTHC, Bd Tfl phdp d n phli hpp vdi Bd Ndi vy de dilu ch?nh cac ch? so thanh phln cDa PAR Index, dac biet Id vide bo sung mdt s6 tidu chf eg t h i vdo ch? s l thdnh phln ddnh gia edi cdch TTHC (nhfl bo sung viee tilp nhdn, gidi quyet TTHC d cac bd, ngdnh vd UBND eae tinh, thdnh pho trfle thudc Trung flpng.,.) de ch?
s l nay phdn dnh dflpc todn dien, khach quan hdn v l cdng tac cdi cdch TTHC d edc bd, ngdnh, dia phfldng.
Dd'i vdi ChT so PAPI vd PCI, day Id cdc ch?
s l mang tfnh ddc thu, Bd Tfl phdp ehi lly ket qud x i p hgng d l xem xet, tham khdo vd dung lam thdng tin dau vdo trong mdt so trfldng h(?p cy t h i .
Thi/ hai, vdi hoat ddng danh gid cua H§i ding, cdc kit qud cua 03 ehi so ndu trdn Id kdnh tham khdo quan trpng, tfl dd Hdi dong co nhdn djnh mdt edeh toan dien hPn, dfla ra cac ddnh gia viec cdi cdch TTHC trong mdt s l ITnh vfle ddnh gid theo tflng nam. Cdc xep hang ciia PAPI lien quan nhilu den cdc TTHC thfle hien d d p xd, cdc xep hgng cua PCI lidn quan din hoat dpng cDa cac doanh nghiep sdn xuat, kinh doanh.
Ngodi ra, doi vdi viec ddnh gid, d l xult sdng kiln edi each TTHC lien quan trgc tiep d i n tryc ndi dung cDa PAPI nhfl: v l hd ngheo, ve b i u to trfldng to ddn pho hay lidn quan tryc tilp den ede chi so thanh phan eDa PCI nhfl: v l thdnh ldp va di vdo hogt ddng cua cac doanh nghiep, t h u l va hdi quan, tid'p can dat dai..., cd quan giiip viec Hdi dong ed the mdi cdc cd quan chD tri viec xdy dflng, edng bo eae ehl s l neu trdn ding thdi la cd quan thdnh vidn H6i dong ChD tri thfle hien vide ddnh gid, d l xult sang kiln.
Thi/ ba, cac cd quan chD tri xay dflng, danh gia vd cdng bo ede chi so PAPI, PCI, PAR Index deu la cde cd quan thdnh vidn Hdi ding, do 16 vide phli hpp danh gia, x i p hgng, cdng bo vd cung d p , ehia s6 thdng tin lien quan d i n edc ehi s l mdt each kjp thdi eung id mdt y l u t l nang eao hieu qud eDa cde chi so nay trdn thfle t l •
To chuc nha nimc so 11/3014
